WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 831
2017-05-31
Richmond, VA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Laguna Beach, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Boston, MA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Magnolia, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Freestone, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Calabasas, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Lewisville, TX
Threatened to contact someone or share information improperly
Debt collection: Medical debt
Talked to a third-party about your debt
Complaint: XXXX XXXX XXXX had a no interest money back guarantee with Wells Fargo. T he guarantee was if the XXXX XXXX and product did not work properly then return the XXXX XXXX for full refund. I returned the XXXX XXXX because I was told by XXXX that my XXXX XXXX were too small and could not work properly. XXXX agreed that the guarantee was not met and thus they would take care of debt with Wells Fargo.
That is the last I heard of it. I do not owe Wells Fargo an y money for XXXX XXXX XXXX in 2014 . Further, they have and continue to violate my HIPAA and PHI rights by communicating information protected under HIPAA to many third parties that have not right to any of my protected Medical Information. They have communicated this HIPAA vio lation while I have been on the phone and they are communicating to a third party without my authorization. XXXX also continues to communicate with third p a rties and violate my HIPAA rights. Now we have our attorney working to correct and protect my PHI and HIPAA rights.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Miami, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Spokane, WA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XXXX XXXX , 2017, w e received a letter from XXXX XXXX XXXX , Senior Vice President, Loan Operations, Consumer Financial Services, for Wells Fargo. In that letter, I was informed, " [ i ] n a recent review of your relationship wit h Wells Fargo, w e found that you have defaulted on a Wells Fargo loan account. As a result, we are closing your credit card account as of the date of this letter... ". A copy of this letter is attached to this complaint. In addition, Wells Fargo has filed a credit report with XXXX notifying them that we 've defaulted on Well 's Fargo 's account ending in the digits XXXX . We 've reviewed Wells Fargo 's allegation and have determined they are false. Documentary evidence supporting our determination is attached. We have brought this matter to your attention because of concerns that Wells Fargo 's allegation is also potentially fraudulent. Discussions with Wells Fargo staff today to attempt to resolve this issue have been inconclusive, and we are concerned about the inaccurate report to XXXX remaining on our credit report. In speaking with XXXX from Wells Fargo 's " executive office '' ( XXXX , extension XXXX ), we received the following information : 1 ) this might have been a clerical error ; and/or 2 ) this might have been due to inappropriate activity on another Wells Fargo account ending in the dig its XXXX . As described below, we have had no such account at any time. She has informed us this matter will require 10 days to resolve, however has not provided any additional information regarding the steps involved with the resolution. Information pertinent to this matter is attached to this complaint : 1. The Wells Fargo ac count is paid by direct deposit from a XXXX XXXX checking account. Attached is a record of on-time payments to th e Wells Fargo account going back well over one year . 2. Wells Fargo alle ges that we have an second account with them which we have defaulted upon. In reviewing our credit report, we do not have any accounts wit h Wells Fargo except for the one en ding in the digits XXXX . Attached are a XXXX -bureau credit report documenting our account history, and a account report from XXXX . XXXX of these show only the sin gle Wells Fargo account ending in digits XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Decatur, GA
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Calico Ridge, NV
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Bremen, GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Purchased storm shutters on XXXX / XXXX / XXXX from XXXX XXXX XXXX store located at XXXX XXXX XXXX XXXX , XXXX XXXX , Florida XXXX . With Wells Fargo cred it card. After purchase, there is a sign that says, " you will be loaded by staff ''! So I had no control of the loading procedure. My problem was that after I purchased the storm shutters in good faith, the loading crew switched my shutters with another persons shutters. Please be aware that shutters are purchased to fit a particular size window. None of the shutters they loaded me with fit my windows. I returned the next day to inform them of their mistake and I just wanted the shutters I had purchased. I was in formed that n o manager was available to return the order. Then I was told that I would have to purchase new shutters and speak with a manager about a refund since it was the loaders fault for the mix-up.
I purchased a second set of shutters believing I would get a full refund for the mix-up. No manager responded to my calls as I live out of town and the shutters were for an investment property. I contacted Wells Fargo and they placed a temporarily credit to the credit card. After some time they reversed the card saying it was a valid purchase and I had no claim because the merchant had signs posted that all sales are final. My argument with them was that I never received the merchandise I purchased, I received someone else shutters, therefore there was no final sale. They ( Wells Fargo ) informed me that XXXX would do an investigation but when I contacted XXXX they had no knowledge o f Wells Fargo ev er requesting a dispute on my behalf. I called Wells Fargo ba ck and was told it could take up to 6 months for XXXX to complete their investigation. To this d ate Visa denies any correspondence from Wells Fargo and I have been double charged for an item I never received the first time that I paid for. Then I received a letter from Wells Fargo sa ying the credit That I received would be reversed causing me to pay for the loaders mix-up. They told me that this decision was final.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Rockville, MD
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Portland, OR
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Hilltop Mall, CA
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Charlotte, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: Wells Fargo repeatedly discloses customer account information to XXXX County, NC, Departme nt of Social Services without ob taining a signed release from the customer. This has happened twice with my mother XXXX XXXX of XXXX XXXX XXXX XXXX , XXXX NC XXXX . In both instances DSS was given direct access to multiple years worth of data without authorization via a system they call th eir Online Verification System. DSS Social wor kers have confirmed via email that they enter applicants social security number in this system an d Wells Fargo p rovides account information. As a result of this disclosur e DSS is t rying to take over Guardianship of my mother to try and avoid this information becoming public. Also, this information is being used by DSS to refuse public assistance to applicants. This has been going on for YEARS. Below is a summary of communications between myself and XXXX County DSS c oncerning this matter. I am also attaching copies of specific documents that are mentioned in the summary. On XX/XX/XXXX I spoke with XXXX XXXX , XXXX Case Worker, in reference to my mothers XXXX application. He took background information asking about her incom e ( how much she earned and sources ) and other assets. He asked who she banked with and I stated Wells Fargo . He then asked about balances, I think, I dont really recall. What I do recall is him then saying oh dont worry about it I can get the information myself. I did not react to this statement during the telephone call other than to think to myself, I know he didnt just say he could get my mothers account information. As a result of the conversation he stated he would send me a list of items he needed to further the application. On XX/XX/XXXX , I received a Request for Information for m from XXXX . The form was dated XX/XX/XXXX f rom our original conversation. In line ite m 22 o f this form it was requested that I provide proof of reduction in account balance to no more than {$2000.00} and provide proof of spend down of {$18000.00} that was withdrawn from her savings account. Looking back at it now it was confusing as to what he was asking but what was clear is that he had identified a savings account at Wells Fargo with my mothers name and he was inquiring about specific amounts that he was not otherwise aware of from my mother or myself. Nowhere during this application process did we sign anything authorizin g DSS to request my mothers account information. Additionally, we have not authorized Wells Fargo to release this information to DSS o r any other entity. My mother is XXXX and XXXX XXXX XXXX so I am her POA. On XX/XX/XXXX , I reached out to XXXX to inquire about item 22 on the Request for Information and how he was able to get that information. As you can see from his response on XX/XX/XXXX , t here is system connectivity between, at a minimum, XXXX County DSS a nd Wells Fargo. I say a t a minimum becau se DSS is a state agency with satellite offices in various counties. T he State DSS may have implemented this system connectivity across the entire state of North Carolina. On XX/XX/XXXX , I asked XXXX who authorized the release of my mothers account information, Item 22. On XX/XX/XXXX XXXX stated that it came from a signed application for XXXX . The only other form I could think he was referring to was North Carolina Division of Social Services Information System Client Entry Form. I could not locate the copy I signed with XXXX to get this started but I had a copy of the same form I signed with a case worker named XXXX on XX/XX/XXXX 7. This is a standard form used in the organization to initiate request for services. I guess this is the application. Neither the front nor back of this form notes that the applicant is granting permission for DSS to obtain bank account information from any financial institution. On XX/XX/XXXX , I asked XXXX to send me a copy of this application that he was referring to. ON XX/XX/XXXX , XXXX responded that he could not give me that due to, of all things, confidentiality. He further stated that XXXX XXXX , my mother ' s Case Worker si gned the application authorizing the release. I then thought to myself XXXX XXXX has no legal authority to be signing anything on my mothers behalf. Since I am my mother 's Power of Attorn ey, I have every right to get that information. On XX/XX/XXXX , I asked XXXX XXXX where is the documentation that authorized her agency to gather financial data without authorization. I realize the email does not say Bank Account Info fro m Wells Fargo, but by this point all three of us know exactly what Im getting at. I even told her that XXXX referred me to her and to please clarify on this private communication he is referring to. On XX/XX/XXXX , XXXX further explained how state law gave his organization the right to access XXXX applicants bank account information. His colleague XXXX XXXX also chimed in XX/XX/XXXX to state why an application is submitted and to state what agency pays when an applicant received XXXX . I then decided to review NC XXXX law to see if there is anything in there that says applicants specifically giv es DSS authority to get and Wells Fargo authority to release bank account information, just by simply applying for XXXX . T here is no such law. What I do see in th e DSS procedure manual is that DSS sho uld Request information from a third party using the appropriate verification forms. We have not signed any verification forms to be sent to any third parties to verify any financial information, includi ng Wells Fargo. Here is a link to the policy I reviewed. XXXX XXXX XXXX XXXX On XX/XX/XXXX , I sent XXXX a copy of the NC XXXX law and asked him to point out the section that he says having an application is the authorization to run financial records. His exact words fro m XX/XX/XXXX em ail. Again, looking at this email I may not have been clear that I am still inquiring about the $ XXXX notation that they obtained directly from the bank, but I believe they knew exactly what I was talking about. I dont think either XXXX or XXXX realize that what their agency is doing is illegal because they have been doing it for so long. Then it came across my mind that my mother had applied for Food Stamps and XXXX i n XX/XX/XXXX when she first moved in with me. I went by DSS on XX/XX/XXXX to get a copy of that application. That application noted that my mother would need to meet a deductible of {$8500.00}. At the time I did not have access to my mothers accounts and would never have guessed that the deductible was based on some equation that included my mother s Wells Fargo Bank Account. Looking back at her statements she had {$8100.00} as of XX/XX/XXXX . My m other did not provide a bank stateme nt to DSS during that meeting but I 'm pretty sure if we looked back at this OVS system there is a evidence of her account information again being accessed. I further inquired with the DSS front desk worker as to her familiarity with a DSS system called XXXX . XXXX is what XXXX mentioned in his emails. She could not recall the system but did mention they use d OVS, Online Verification System, but she was not familiar with it nor did she know how DSS came up with their deductible amounts. Wells Fargo 's r elease of customer information without permission is a clear violation of the Gramm-Leach Bliley Act and NC State Statute 53B. Th ey should not be releasing any account information without a customers written consent. Both of these regulations provide restitution for customers that have had their privacy disregarded by banks. This is another examp le of Wells Fargo pre ying on the elderly and disenfranchised that bank with their organization. This is no better than their employees creating accounts that the elderly did not ask for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Charleston, SC
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Magnolia, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On XX/XX/XXXX , I entered a 60 month lease agreement with Wells Fargo Auto Lease Exchange on a XXXX XXXX XXXX Never late on payments. Lease end date was scheduled XX/XX/XXXX . My last payment direct to WF was XX/XX/XXXX On XX/XX/XXXX , my auto insurance paid off the book value of the vehicle after I encountered an accident due to an ice storm.. insurance claim paid WF full amount of their payoff request XXXX plus the XXXX I had already paid in 60 months of lease. Now, Wells Fargo is reporting me as a charged off credit card fo {$25000.00} on XXXX as of today and. Charged off installment loan for {$25000.00} on XXXX as of today! The company that I leased from on XX/XX/XXXX called WF Lease Exchange and have been out of business for years! Wells Fargo Bank is reporting these fraudulent damages to the bureaus which has prevented me from getting an auto loan for more than 5 years now after I paid the lease agreement terms on time fr om XXXX to XXXX and they were paid the deficit of the vehicle value by my insurance company! Total they were paid over 35,000.00 for a XXXX XXXX XXXX r in less than 5 years and have been reporting charge off and passed due credit card installment accounts since XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-30
Glendale, CO
Fees or interest
Credit card or prepaid card: Store credit card
Problem with fees
Complaint: This is in regards t o a Wells Fargo Home Projects credit card. I am a sophisticated consumer with a XXXX degree and a high acumen for financial management. I have tried to speak with multiple people at Wells Fargo be fore determining that this warranted a complaint with the CFPB. This is my first month with an auto payment on this credit card with the payment due on the XXXX of each month. On the XXXX , I looked at both the credit and my checking accounts on the WF mobile app to verify that the auto payment successfully withdrew the payment. The mobile app did n't show that auto pay was set up, so I did a one-time manual payment to ensure that there would be no late fees and planned to follow-up on how to verify that auto-pay was set up correctly. On the XXXX I noticed that both my manual payment as well as auto pay had been posted to the card balance ( see attached screen s hots ). I called ( see attached call log ) Wells Fargo o n the number that the app provided and spoke to a representative who said it was no problem to reverse one of the payments and that it would take up to 10 days. I was given a claim reference number but did n't write it down as I was told that it would also be emailed to me as I had online banking set up. However, I did n't receive an email about this claim. On the XXXX one of the payments had already been successfully reversed and added back to my checking account ( see attached screen shot ). On the XXXX I received a notification via XXXX ( a budget management app ) that brought to my attention a {$27.00} fee on th e Home Projects cre dit card. I called tod ay ( XX/XX/XXXX ) to lea rn why there was a fee for reversing one of the payments and to find out if I could be reimbursed for the fee. The attached call log will show that I called the same number I had called before. This time I was told that I had to be transferred to the specific group withi n Wells Fargo at XXXX . Af ter 2 very f rustrating calls, I gave up. On those calls I was told that this was for insufficient payment and/or that I was n't authorized to use that account. As the only account holder and with a bank account with an ongoing buffer of a few thousand dollars ( see attached documentation ) ne ither of these explanations seemed valid to me. I had explained the above timeline of events and was subtly accused of lying when XXXX ( the last person I spoke to at WF ) said that my story did n't match with their call or claim logs. He insisted that I was n't authorized to use my account, and hence the fee. He was n't able to go into any further detail. I have attached the XXXX statement that shows no further transactions were put on the card and that there is a {$27.00} fee with 28 % interest with no explanation as to the fee. I am alarmed a t Wells Fargo 's inab ility to explain a fee like this. I felt that I was not listened to, nor heard or respected as a customer. For those reasons, I do plan to transfer all of my accounts to my local credit union. However, I feel that this warrants a claim as it is highly concerning that a retail consumer company charges inexplicable fees and considers it acceptable to not explain them to customers. This fee should be removed from my credit card account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
Mesa, AZ
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
VA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Rialto, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-30
MD
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Complaint: Time is of the essence because I am having difficulty with Wells Fargo not accepting my power of attorney and I leave the country in les s than three weeks. <P/> I am an XXXX and am SHOCKED by the unprofessionalism, illegal conduct, and poor training of Wells Fargo banking employees. I approached the XXXX , MD bank branch on XXXX XXXX over a year ago and roughly 6 months ago explaining that I would be out of the country and needed to add a Power of Attorney ( POA ) to my banking account so that they could manage my checking and savings accounts. I explained that my agent is located in XXXX , NY which i s 4-5 hou rs from the nearest Wells Fargo branch. They said the only way to add my agent is for them to travel to the nearest branch, despite knowing the distance. I gave them two weeks to come up with a more reasonable method and they did n't. They said there was NO work around to confirming my agent 's identity. Unbelievable in the 21st Century. <P/> They said they would not accept my POA document until my agent showed up in person. <P/> I used the MD statutory durable power of attorney form and had it notarized at Wells Fargo bank in XXXX on XXXX XXXX , 2017. Eve ryone involved at Wells Fargo 's XXXX branch was fully aware of the purpose of the document. My agent traveled from NY state to this branch this Saturday, XX/XX/XXXX to show up in person. Despite providing all photos IDs and able to provide necessary signatures, the manager was had been involved in this process from the beginning told me that the POA doc was defective for many reasons. He said it could not be honored by the bank because it was witnessed by their own bank employees. I pushed back and said it was legally binding doc that they had to honor. The manager checked with their legal department and said that yes they agreed it was a properly executed POA. They said though that I had to execute an entirely different POA. They also said we had to complete their POA forms. <P/> Moreover, on a less important issue -- they said that my POA would not be able to access my minor trust saving 's account or the savings account I use to escrow rental home security deposit ( these two accounts are not a priority, but does n't make sense that an agent would be limited in this way ). <P/> The manager was FULLY aware that what is most needed is my POA to be able to conduct my financial affairs over the phone since she lives 4-5 hours from the nearest branch ( XXXX XXXX and taking care of a XXXX neighbor ). He said that they will honor her POA powers at the counter but not over the phone, which defeats the purpose and critical need for my agent while I am out of the country in very remote locations for 9 months. ( see doc showing email thread ) T his morning I sent them the MD statute that they are in violation of. This statutes requires them to honor valid POAs ... in this case, I used the statutory POA form to ensure I received this protection under MD law. <P/> Attached is a recent email thread with the branch manager for the branch located on XXXX XXXX in XXXX , MD. Please investigate this immediately. This bank 's conduct is not only illegal, but highly unethical. They should be fined. <P/> PLEASE POST THIS ON YOUR WEBSITE ( the form does n't let me click to authorize this ). <P/> Thanks, XXXX P.S. This bank once had stellar service and from my observation over the last 5-7 y ears they have fired their most seasoned employees and hired inexperienced employees who are woefully improperly trained. XXXX XXXX is incredibly rude and unprofessional, XXXX XXXX is very helpful and responsive but limited by policies, and manager XXXX XXXX tried to be helpful but appears to be poorly trained and tightly controlled or forced by upper management to participate in this illegal conduct to set up barriers to consumers ' needs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Delray Beach, FL
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Glendale, AZ
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief