WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 797
2017-07-03
Jackson, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Madison, WI
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-03
Billerica, MA
Getting a loan or lease
Vehicle loan or lease: Loan
Changes in terms mid-deal or after closing
Complaint: I am writing this letter because less than a month ago I purchased a car with XXXX XXXX XXXX, MA and I acquired the finance with Wellsfargo.
<P/>I made it very clear that I didnt want my monthly payment higher than {$400.00}. I was surprised when I verified the terms and conditions of my car loan with the Wells Fargo agent. The interest rate is 4.9 % to 6 years finance. I consider that Wells Fargo has incurred in Fair Lending violation since I know people who currently has an interest rate of 2.9 %.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Jamaica, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Redmond, WA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Euclid, OH
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Company ran my credit report with out authorization on XXXX XXXX and XXXX XXXX 2016.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Afton, WY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Planned to pay off mortgage in full. On XXXX XXXX, 2017, the outstanding principal balance was {$42000.00}. Arranged online bank-to-bank payment of {$42000.00} on XXXX XXXX, 2017. Wells Fargo did NOT apply these funds like usual, but listed this huge payment as " pending ''. I knew a few days of interest and a lien removal recording fee of {$12.00} would need to be paid by additional funds to complete the pay-off process. ( The system Wells Fargo uses would not let me pay these extra costs/fees/funds through online banking. ) That is why I called the Wells Fargo mortgage office by telephone XXXX XXXX, 2017. The employee who helped me said the easiest way to complete the pay-off was to go to a physical branch. So late in the afternoon on XXXX XXXX, 2017, I went to the physical branch in XXXX, WY, and the branch manager - first name - XXXX helped me calculate the extra funds needed to pay off the loan by calling the pay-off portion of the mortgage office. That office emailed him an up-to-date pay off notice which he printed at his desk, and then cut me a cashiers check for {$100.00} to settle the issue. He stuffed the final payment due in either a XXXX or XXXX next day delivery envelope that would go out on Monday, XX/XX/XXXX, with delivery guaranteed Tuesday XXXX XXXX, 2017. The problem is that the interest and lien removal should have totaled only {$85.00} ( which is what posted to my online account ) while Wells Fargo received a cashiers check for {$100.00} on XX/XX/XXXX. Meanwhile I was sent two more letters by US mail from Wells Fargo asking me to pay two more additional amounts, neither which agreed on the amount due. However, {$100.00} payment minus the {$85.00} credited to my account means I actually overpaid by {$16.00}. I called the pay-off office to explain the wrong info and asked to be refunded the {$16.00}. The female who " researched '' the issue said I was not due a refund. Next I asked to speak to the CEO of Wells Fargo. Instead I was patched through to a XXXX XXXX in the administrative division whose title is " Executive Resolution Specialist ''. He took my complaint and said someone from his office would respond within 48 hours. I told him I was not treated right by other employees who proved unwilling to listen or be helpful and did not know if he would be an improvement. I asked for information about who to contact at the federal government level ( which he did not provide ) and told him my wife and I would be closing out our last remaining business tie with Wells Fargo by closing out our checking account. Then I began this complaint with the CFPB. Seems like an awful lot of XXXX banking experience for a simple request to be refunded a {$16.00} overpayment! A sum which I was not promised would be refunded to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Carrollton, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Glenarden, MD
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Bloomfield, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Lehigh, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Houston, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with cash advances
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Katonah, NY
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Hampton, VA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: Wells Fargo statement XX/XX/17. I had a total cash advance charge for {$240.00} billed to my signature card. This was for overdraft protection fees from another account. I am being charged at 24.74 % interest. The complaint is there is not a way to pay off the cash advance. I have searched my online account but there is no way to pay it off. I called Wells Fargo and they said there is not an option to pay it off. <P/>This can be a major issue over time because its not upfront - its identified on page 3 of the statement.If any other overdraft charges accumulated then you are stuck with high interest continuing to build until the account is closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Chicago, IL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Bethlehem, PA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-02
Birmingham, AL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: There is to much to list. Wells fargo. has totally used deceptive business practices. This has been going on for years. Wells fargo will hang up on me or change the subject and wont answer why they have charged me over {$20000.00} in just the last few years with fraudulent inefficient funds charges when the money was posted to my account and they have I have spent fortune with wells fargo and they have told me they would file disputes and never receive calls back from them. Wells fargo. I have gone into several branches after branch to be told they didn ; t know what to do because it was so overwhelming and I 'm told they saw I have a major law suits and didnt want to help me. Now I have all these new fraudulent charges on on XXXX of my accounts and wells fargo has totally cheated me out of thousands more and many of them they didnt even file as fraud or they hung up on me several times. I am not going to let this go and will go to media and I had aXX/XX/XXXXwith wells fargo playing with the kind of money Ive trusted them with. I want Justice and for someone to call me. I was told not to close my accounts because of all the money that has been taken from me and not returned from fraud. I am trying to handle this the right way but Ive been so XXXX XXXX and this has caused XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. You wont belive this and wells fargo can pull all this up with my account. I will sent all my ACCOUNT INFORMATION BUT WELLS FARGO HAS PULLED MUCH OFF LINE AND CHANGED ALL THEIR WEBSITE SO PEOPLE WONT REALIZE THEY ARE BEING STOLEN FROM.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-02
Biggersville, MS
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Complaint: I have a credit account with XXXX. In XXXX of 2016 I missed a payment by mistake. The card was a new one and I do not recall receiving a statement. I received and email stating it was past due. I paid the account at that time. I have no other late payments with them or any of my other cards. I submitted the documents and the letter that I am enclosing to them with no response. I waited until XX/XX/XXXX and decided to give them a call to plead with them to remove this 39 day late from my credit report. I am also enclosing the letter they finally sent me in regard to this. I have no other bad marks or late payments with them and I just feel they are being unreasonable and unfair. I would appreciate anything you might could do to help me with this. <P/>Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Dickeyville, WI
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Dallas, TX
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Complaint: XXXX has posted an account from Wells Fargo stating I have a charge off for a auto loan. This information is not correct, nor did I have a balance when vehicle was returned to the purchasing dealer by another dealer. I was not contacted by the bank at anytime that my vehicle was being taken bank by the dealership purchased at nor did the dealership contact me. Also if the dealer took vehicle back dealer should have paid off complete balance prior to receiving title back from bank. how did dealership get title without paying off loan? When was customer offer a chance to pay any balance prior to truck being returned? Loan listed below. WELLS FARG O DLR SVC {$3 300.00} Charged off account Fixed rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Dickeyville, WI
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Discovery Bay, CA
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was result of identity theft
Complaint: I have contact the companies by certify mail reporting derogatory information, I refuse this account to be mine and report them as fraudulent, Some creditor/ collections agencies, promise close accounts and update to all major credit bureaus withing 90 days but none of these was follow,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-01
Vernon, TX
Improper use of your report
Credit card or prepaid card: General-purpose credit card or charge card
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Ft Myers, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I 'm a XXXX Veteran, pending a TDIU claim with the Dept. of VA, which is over 15yrs old now. In both XX/XX/XXXX & XX/XX/XXXX, I had to file Chapter XXXX Bankruptcy due to the XXXX dragging mentality of the DVA and the MANY other discrepancies involving the Administrative/Procedural Due Process, or the LACK, thereof. <P/>I am NOT expecting everyone to kiss my behind, or " Thank '' me for my service, due to my Veteran status, but I DO expect people to do their job. For the Record ... I do NOT live beyond my financial means. <P/>XX/XX/XXXX : Prior to being awarded XXXX, I was living on $ XXXXmo.. I had over $ 500mo in bills. I almost lost my house in XXXX XXXX, during this time & luckily, Social Security pulled through, otherwise I 'd be homeless. <P/>The debt for that bankruptcy was DISCHARGED and an Affirmation agreement with XXXX was filed. ENTER : XXXX merges w/XXXX, not long afterwards ( XX/XX/XXXX ). <P/>Between XX/XX/XXXX-XX/XX/XXXX : Even though I was granted XXXX in XX/XX/XXXX by XXXX, most of that retro pay went towards paying XXXX back payments, Atty. fees & late fees. From then on though, my house was showing definitive signs of disrepair. I could no long make the repairs, nor could I afford to pay someone to do it. I asked the City of XXXX XXXX, XXXX for help and a housing rep determined that the house was in dire need of repair and that it would cost around {$49000.00} to bring it up to code. I also qualified for a ZERO interest loan. At that time, the housing market was way below value. Contractors bid and ALL were way over the amount estimated! After this, I made just about EVERY ATTEMPT to find someone/anyone to repair my home, but to no avail. I contacted many charitable orgs., churches, the Dept of VA ... all fell on deaf ears! <P/>My last ditch effort put me in a deeper hole. I contacted XXXX ( homeowners ins. Co. ) and after a month, they CANCELLED my policy! I had them for over 15 yrs ( Home & Auto )! That caused this downward trend to escalate. XXXX then forced me onto THEIR " IN HOUSE '' Insurance, which later, it was found that they overcharged many people w/the same insurance. I did n't partake in the class action which took place around XX/XX/XXXX-XX/XX/XXXX. <P/>In XX/XX/XXXX, I had to do something, being that my roof was severely leaking and a ceiling in one bedroom and my kitchen had collapsed. The second bedroom was still intact, but I had to put holes to drain the water into buckets. This is NO JOKE. I have pictures that I posted online to prove this! My oil furnace always seemed to quit at/or around XXXX! I had to go into the crawl space to reprime it. My XXXX part of the house was showing green, black and white mold in the rooms effected with water leaking through. I came to a conclusion, that it was time for me to move or DIE, breathing in mold spores. <P/>In XX/XX/XXXX, the DVA " Miraculously '' granted a XXXX XXXX XXXX XXXX XXXX XXXX. I found another house in XXXX ( current address ) and got out of this cold State. <P/>I informed XXXX of my intent to abandon the XXXX property, via letter and by phone. They insisted that I partake in a financial discussion, which I determined was their attempt to keep me in the home, after I informed them w/a " Deed in Lieu of ''. It was determined, that XXXX took possession of the property, when someone entered the premises, threw a tarp on the roof, filled the sewer lines w/anti freeze and changed the locks. They maintained the property and paid County taxes. At least I THOUGHT they did ... <P/>From XX/XX/XXXX to XX/XX/XXXX-XX/XX/XXXX, I did n't receive correspondence from ANYONE regarding the XXXX address. When out of the blue, I receive a letter from an Atty in XXXX that represented the County of residence in XXXX. <P/>It appears that XXXX, seeing the condition of the house, decided to " surrender '' it back to XXXX XXXX. In doing so, NO ONE from XXXX informed me of their intent, so back taxes accrued, along with lot mowing fees and ( other residents ) trash dumped on the property. You can say, that I was absolutely STUMPED! <P/>I also discovered that XXXX XXXX refuses to release the Lien, unless I fork over {$1000.00}, even DURING a BK proceeding?! So, getting this house off my back & my name off the deed, is virtually impossible! <P/>After seeing that I am NOW liable for all these expenses, I had no alternative but AGAIN, filed Chapter XXXX, in hoping that I could release my self completely from this property which I had abandoned in XX/XX/XXXX! <P/>I contacted XXXX atty 's. out of XXXX, with the intention of getting completely released from any/all obligations from this 80 ton anchor in XXXX, XXXX, INCLUDING having my name taken off the deed! It did n't turn out that way, even though during my first contact, I was promised that it would be. <P/>I ended up paying the back taxes and fees left to me by XXXX and my name is STILL on the deed. This STILL keeps me tied to this property, because I am close to CURRENT on taxes! <P/>Prior to filing the Petition in the BK Court, I insisted that I wanted to Keep my XXXX home and pay off the small loan which both were under Wells Fargo. I was told though, that by BK LAW, I had to disclose in the Petition, ALL debts and ALL assets. <P/>I was sent an inaccurate Reaffirmation Agreement to ensure to the bank, that I intended to keep the home. I noticed though, that the " agreement '' was n't accurate. The interest rate was wrong, the amount to be agreed upon was higher than it was supposed to be and the address was n't accurate. I put it aside and was going to address it shortly thereafter. I was on a strict deadline to file the petition. <P/>I ALSO went to a local XXXX XXXX branch and told the account rep that even if the loan is discharged, that I wanted to keep the TRUST established with this bank and to prove it, I was willing to continue paying off the loan. While there, I voluntarily paid {$150.00} ( which I have a receipt for ) to show GOOD FAITH. What a waste of time, effort and much needed cash this turned out to be. <P/>The hearing was held. <P/>Even though I 'm considered below the Poverty Level, for some reason, the trustee determined that I had sufficient funds to pay ( buy back ) for any outstanding debt?! <P/>Both Wells Fargo and the XXXX county tax office filed claims. This trustee also determined that an appraiser was to come to my XXXX home and list all the items that is considered of value. She did so and as I had seen, was a fair assessment! <P/>Yet, the trustee determined that I had {$5000.00} worth of value!? For exactly 12 months I had to pay {$410.00} each month, which clearly put me in a financial bind. I did so. Somehow though, this whole proceeding just does n't seem quite right. <P/>WHY should I have to pay for the taxes and misc. fees incurred on a house in XXXX which I abandoned, XXXX took possession of and still, XXXX XXXX has a Lien on? AND ... WHY did Wells Fargo end up filing a claim against me for the Personal Loan, when I informed them of my intent AND paid them {$150.00} which they did n't even deduct from the claim they sneakily filed!? <P/>Further ... ENTER : The Reaffirmation Agreement and the credit damage that it has caused ... It is ( at the time of this submittal ) XX/XX/XXXX, my Credit history is if I were just starting off fresh, out of High School! There are portions of it that are completely FALSE & MISLEADING! I was n't aware of whos XXXX up it was, until I decided to apply for a car loan and was told that I had a " XXXX FICA SCORE! "? XXXX? Yes ... there 's NO activity on my account, even my Mortgage payments that were being made since the petition filing ... here 's why ... <P/>That Reaffirmation agreement which was inaccurate was FORGOT ABOUT and remained tucked in deep within my paperwork. That was MY FAULT! I had a deadline to maintain and a mountain of paperwork to file to the Court. I did n't know that it was n't addressed, until XX/XX/XXXX. <P/>I do n't know if it 's Wells Fargo who failed by it 's inaccuracy, the ATTY OR STAFF at XXXX ( handling the BK ) or the Bankruptcy Court Clerk ( Because of the " BK Court '' letterhead on top of page ). <P/>Regardless of who, I can not establish a Bona Fide credit standing, because Wells Fargo informed me that it was to late to correct the problem, being that the proceedings are over and the debt was DISCHARGED! However, Wells Fargo is still taking mortgage payments and NOT reporting them to the Credit Bureau. They informed me that in order to establish credit, I have an option of obtaining a Credit Card and/or going to another bank and refinance!? <P/>First, I DO NOT want any more credit cards. Second, their stupid idea of refinancing is ludicrous, being that I would have to fork over cash to complete a process, when all I wanted to do was re-establish a TRUST with this bank, despite the prank they pulled a yr or so ago! Third, HOW is anyone else going to even consider doing a " refinance '', with my credit standing as it is today? <P/>Now I DISTRUST this bank! <P/>In conclusion ...
Not that I am passing blame, however, ALL of this falls under the jurisdiction of the Dept. of Veterans Affairs! The 15+ yr old claim should have been awarded as early as XX/XX/XXXX. Social Security determined that I was " XXXX XXXX XXXX '' XXXX in their decision ... why not the DVA?! Even though, this is n't this Agencys problem, it is worth mentioning that I would n't be in this financial mess if the DVA resolved the claim in an expeditious manner. <P/>So, when people at this bank " Thanks '' me for my service, do n't waste your breath! Your actions show different. _________________________________________________________________________ Issue # 2, but not as lengthy ... Under XXXX, my Credit report shows that I owe {$49000.00}. This is NOT TRUE! I owed close to $ 40,000+/- to XXXX mortgage, which was discharged in XX/XX/XXXX. XXXX merged with XXXX sometime around XX/XX/XXXX. <P/>ALL the accounts listed are CLOSED. Nor were all my mortgage debts 100 % paid off! This was not of my doing. <P/>Please forgive for the length!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Watkins, CO
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XXXX I was XXXX for XXXX XXXX XXXX XXXX on XXXX I realize that my account has been used without my consent I reported it directly I had over a hundred charges that I could not have done and did not authorize I was informed as of XXXX XXXX that my claim was denied without any reasons I then asked why I was n't covered under zero liability I was then never given the reason
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation