WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 790
2017-07-11
Washington, DC
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Sugar Land, TX
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Tyrone, NM
Trouble during payment process
Mortgage: VA mortgage
Complaint: i a XXXX XXXX vet and with this i an entitle to a tax break from the state of new mexico this i received the first of XXXX. I receive a certificate from XXXX XXXX XXXX stating that i would received a tax break on my house Account number XXXX.
Now my compliant is that Wells Fargo has not shown this on my invoice if my tax status change then my escrow account should change this wound decrease my house payment. This has not happen yet and when i called Wells Fargo they informed me that my house payments were going to increase. I did not ask fro this but it was offer by the state of new mexico And i thank them for there help.
But why dose Wells Fargo not honor this tax break and help me out?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Aloha, OR
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Prior Lake, MN
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-11
Kingsville, TX
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Collected or attempted to collect exempt funds
Complaint: On XX/XX/XXXX I was physically served by the county constable at my home on behalf of Wells Fargo. On XX/XX/XXXX I submitted my defendant 's reply along with sending an email to the law firm, XXXX XXXX XXXX XXXX XXXX, XXXX. to maybe resolve this issue out of court with either paying a lump sum of what I could afford or set up a payment plan that was fit for my budget, since I had taken a pay-cut due to the transfer of a new position, all of which they did not consider. Prior to being served, I had tried to reach out to the WELLS FARGO credit card department to try to resolve the issue by going to a WELLS FARGO branch in my hometown to see if they would loan me the money to pay off the debt and was denied. Fast forward to after submitting my plea I never heard from them again, until XX/XX/XXXX. On XX/XX/XXXX was a day of payroll, when I called to check my funds in my checking account with WELLS FARGO so that I could pay my bills, they had extracted all of my paycheck leaving me with only {$100.00} to pay my bills. At first I thought I had been a victim of identity theft. At the time i was 6 going on 7 months of my XXXX and so my XXXX level was well overboard, XXXX XXXX was pretty high, and was overwhelmed because I still had doctor visits that I needed to make before my check-ups. I made so many attempts to call WELLS FARGO and no one could give me a clear answer as to who exactly had withdrawn, only thing they told me was that it was due to a court order. Then one of the departments they transferred me to had already closed and it was not even XXXX yet, it was only XXXX XXXX. It was not until I had to wait for the next day to go to a WELLS FARGO branch to sit with someone to help me understand what was happening. I was completely unaware that WELLS FARGO had served me again but this time it was via email, which I had not checked in weeks, and I also was unaware that they could do that since they had physically served me the 1st time. Because I could not afford to make all my bills I reached out to the XXXX XXXX XXXX charity for assistance, they were able to help make 2 of my highest bills what was my car and car insurance bill. I then called the law firm and they had told me that I had 2 options to pay the balance of XXXX or payment plan of {$170.00} of which I stated I could not make. I did tell them that I would only be able to make payments of {$150.00}, but I am still recovering from catching up with my payments from last month. I am unable to make the {$150.00} payment due to my XXXX since I will be out on XXXX leave with only having 60 % of my pay for 6 weeks and no pay for the remaining of my time off. I had never felt so robbed in my life, calling to check the status of your paycheck and finding out that it was all taken away by a debt collector of whom I had tried to come to an agreement even before being served. I have been with WELLS FARGO since XX/XX/XXXX, I will never recommend this bank to anyone because of their evil ways of working with their customers. Caused me so much stress and agony especially at a crucial time in my life with me XXXX my XXXX child, not knowing what to do. I did everything to communicate with them, they really just waited and monitored my account to take every penny away from me. I never ran away from this responsibility and they treated me as if I had not even made attempts to work with them when in all actuality I did.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Milwaukee, WI
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Franklin, TN
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Bonsack, VA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Sylvania Township, OH
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I opened an account on XX/XX/XXXX and was promised a {$250.00} bonus. I met the requirements and never received the bonus. They keep saying they are escalating the issues, but I still have n't received anything. Below are the requirements and account opening email. <P/>" We Have Received Your Application : Action Required Dear XXXX XXXX, We 're writing to let you know we received your application for a Wells Fargo Everyday Checking account on XX/XX/XXXX. <P/>Thank you for choosing Wells Fargo for your financial needs. <P/>Please see below for further details and important next steps for your account ( s ). <P/><P/>Wells Fargo Everyday Checking Application Reference number : XXXX Status : Your application has been approved, and your new account is eligible to receive a bonus offer. For more details, see the Bonus Offer Disclosure and Additional Requirements. Next Steps : Please sign, date, and return the Consumer Account Application included in your account information packet ( which will arrive in 3 business days ). Your debit or ATM card will arrive in 5 to 7 calendar days. For your security, your Personal Identification Number ( PIN ) will be mailed separately. If you already have an existing Wells Fargo debit or ATM card, we will link your new account to it. If you have multiple cards, we will link it to the card most recently used. If you do not want your new account linked to your existing debit or ATM card, please call XXXX. If you need debit card access sooner, you can visit any Wells Fargo store to request a temporary 30 day instant issue debit card. If you ordered checks, you 'll receive them in 10 to 14 calendar days. Set up Direct Deposit. Have your money deposited automatically into your Wells Fargo checking or savings account it 's convenient, fast, and safe. Once you have your PIN and ATM or debit card, you can set up your username and password and access your account online. Thank You for Signing Up for Wells Fargo Online Thank you for choosing to access your account online. After we process your initial deposit and open your account, youll receive an email to set up and activate your online access via wellsfargo.com. If you have questions or need immediate online access, call us at XXXX. <P/>View the Checking Account Quick Start Guide to learn about valuable information, helpful how-tos and quick tips for your new checking account. Wells Fargo Bank, N.A. Member FDIC. <P/><P/>If you have questions about your application, please call us at XXXX, Mon - Fri : XXXX XXXX XXXX XXXX, Sat Sun : XXXX XXXX XXXX XXXX, Pacific Time. Thank you again for applying for your Wells Fargo Everyday Checking at wellsfargo.com. Please keep this email for your records. <P/><P/><P/>Sincerely, Wells Fargo Online Customer Service Please note : Do not reply to this message directly. To ensure a prompt and secure response to your inquiry, please sign on to your secure banking session to contact us if you are enrolled in Wells Fargo Online. Or call us anytime at XXXX for technical or banking issues. <P/><P/>wellsfargo.com | Fraud Information Center Bonus Offer Disclosure and Additional Requirements Important things to know about the {$250.00} offer : Eligibility : All consumer checking accounts, including non-interest-earning checking accounts ( except Teen Checking SM ) are eligible for the bonus of {$250.00}. The prepaid Wells Fargo XXXX XXXX is not eligible. The Everyday Checking is the eligible account when opening online. You can not be : A current owner on a Wells Fargo consumer checking account A Wells Fargo team member A recipient of a consumer checking bonus in the past 12 months ( limit 1 bonus per customer ) Customer must be an existing Wells Fargo retail store private label credit card customer. Bonus Qualifications : Open a new, eligible consumer checking account with a minimum opening deposit of {$25.00} ( not including the bonus ) by XX/XX/XXXX. Within 60 days of account opening, either make 10 purchases/payments with your Wells Fargo Debit Card or establish a qualifying Direct Deposit of an accumulated {$500.00} or more to the consumer checking account opened for this bonus offer. The 10 debit card purchases/payments must be from the primary linked consumer checking account opened for this offer. Transactions at an ATM do not count as a debit card purchase/payment. A qualifying Direct Deposit is your salary, pension, Social Security, or other regular recurring monthly income, electronically deposited to your consumer checking account by your employer or an outside agency. Transfers from one account to another or deposits made at a banking location or ATM do not qualify as a Direct Deposit. Offer available in all Wells Fargo branches and online at wellsfargo.comXXXX. Offer can not be : Paid without a valid XXXX and U.S. taxpayer ID Combined with any other consumer deposit offer Reproduced, purchased, sold, transferred, or traded Bonus Payment : We will deposit the bonus into your new checking account within 45 days after eligibility and qualifications have been met. You are responsible for any federal, state, or local taxes due on your bonus and we will report as income to the tax authorities if required by applicable law. Consult your tax advisor. The Wells Fargo Everyday Checking account has a monthly service fee of {$10.00}. The monthly service fee can be avoided with any one of the following each fee period : maintain a {$1500.00} minimum daily balance ; {$500.00} or more in total qualifying direct deposits ; 10 or more posted debit card purchases/payments from this checking account ( this includes posted debit card purchases or posted debit card payments of bills from this checking account, but does not include transactions at the ATM ) ; or linked to a Wells Fargo Campus ATM or Campus Debit Card. You also receive a $ XXXX monthly service fee discount off the $ XXXX monthly service fee when the primary account owner is XXXX through XXXX years of age. <P/>Wells Fargo Bank, N.A. Member FDIC.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Astoria, NY
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Henderson, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-11
Bible Grove, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Scottsdale, AZ
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: Hi, Wells Fargo, car loan repossession within 45 days I had previously submitted a concern for towing charge and excessive fees during during 2016 for a repossession from Wells Fargo bank. It was determined that they were in the right and they " had contacted me. '' But the more I thought about it, there were automated calls that came through, but I never actually talked to a person. It seems to me that if a car is repossessed that I should have a chance to pay it. I had the money. It was late, but I was less than 2 payments behind and it was within 45 days. We were struggling and it did n't even dawn on me that a company could repossess a car that quickly. It completely shocked me, and after the fact it struck me as unfair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-11
Chicago, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Chicago, IL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Palm, PA
Unable to get your credit report or credit score
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem getting your free annual credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Trenton, NJ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: On Thursday XX/XX/XXXX a suspicious charge to the amount of XXXX $ was found to be pending in my Wells Fargo Bank account with the information for a legal order by XXXX XXXX XXXX XXXX XXXX. I contacted XXXX and found the only open case they had was for someone with a different address then mine for a visit to XXXX XXXX in XXXX that I had not had. I contacted my bank and they stated that according to their records the legal order matched my personal information ( address, social security number, etc ) so I called back XXXX XXXX to speak with the court officer directly. The court officer confirmed that my personal information did not in fact match his legal order ( save for zip code and last name ) and advised me to contact the law offices of XXXX XXXX representing XXXX XXXX in the suit. I contacted them and by prividing my own personal information they also confirmed that my information did not match their records. They agreed to contact the court officer and bank to resolve the matter. The court officer contacted XXXX XXXX but they said it needed to be pushed up for further investigation. I find Wells Fargo to be negligent as far as I can see due to the fact that the only thing connecting me to this legal order is them providing my bank information. I trust my financially institution to protect not just my finances but also my personal information. I will be seeking legal recourse against the bank myself but feel as if I have been wrongfully out in a position I should not have to be.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
City View Heights, OH
Fees or interest
Credit card or prepaid card: Store credit card
Problem with fees
Complaint: I signed up for 0 % for 12 months with XXXX XXXX with the account issued by Wells Fargo National Bank. On X/XX/17 I sent a balance transfer from my credit card to Wells Fargo and the balance transfer was rejected. I called my credit card and they told me the balance transfer was returned back to them as Wells said the account information did not match the owner. Since this occurred, Wells charged my account 900 roughly in interest. I want this rolled back and the overnight address provided so I can get this off the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Lynnwood, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-10
Berthoud, CO
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Complaint: I am XXXX XXXX in the XXXX program. My loans through Wells Fargo are for my XXXX which should be deferred until I graduate in XX/XX/XXXX. Wells Fargo states that i withdrew from the XXXX program in XXXX of XXXX ( which never happened ) they now inform me that my loans are due XX/XX/XXXX, I have made numerous calls to Wells Fargo in regards to my XXXX XXXX status. They requested that I fax my current and previous class schedule which I did, now they want other forms filled out by myself and the school because they do n't know why I was told to send my class schedule. In addition my student loans online state they are in grace with XXXX due, if I have a payment due on XX/XX/XXXX and it 's currently XX/XX/XXXX should n't a payment amount be there?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
NJ
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I received a promotion email from Wells Fargo on Tue, XXXX XXXX, 2017. In summary, the promotion is, spend {$10.00} on the App Store or XXXX using my Wells Fargo credit or debit card and earn a {$10.00} statement credit. <P/>I enrolled the promotion and spent eligible purchase but have not received the {$10.00} statement credit. I contacted Wells Fargo directly but received only generic and template emails. <P/>Wells Fargo stated that I did enroll successfully but my purchase has not met their requirement. In order to receive the statement credit, I need to purchase with XXXX devices. <P/>However, there is no statement of the XXXX device on the fine prints explaining the promotion. I 've attached the email and secure messages between Wells Fargo and me. <P/>I sent the promotion email that I received from Wells Fargo as a proof/evidence but they did not even read my email and replied back to me with template email.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-10
Saint Paul, MN
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Southern Pnes, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Hamburg, NY
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: This is the second attempt I 've made to use XXXX XXXX and I can not get paid when I NEED my money because Wells Fargo continues to fail to update my balance this is really unfair and I am considering dropping them because of this. This is the second time I 've stated my complaint and still nothing has been done about it. XXXX XXXX app is showing a balance I had on my account earlier last week. As of right now it is showing {$240.00} when in actuallity only {$12.00} is available even on the Wells Fargo app my balance is incorrect ... such a disappointment. Please fix it this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief