VW Credit
Consumer Complaints
There are over 496 complaints on file for VW Credit. Dated between 2019-12-05 and 2012-10-24.
Complaints Page 18
2015-05-06
E Windsor, NJ
Taking out the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2015-04-27
Miami, FL
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2015-04-16
Traver, CA
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: We made a electronic bill pay through our bank that was incorrect and subsequently overpaid the amount due. When we advised VW Credit of the problem they REFUSED to return our money. Even after being assured by our bank that the funds had cleared, VW refused to return the overpayment. VW can not be trusted. Still have not been repaid for the over payment.
Company Response: Closed with explanation
2015-03-27
Bronx, NY
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: I was charged by Volkswagen Credit XXXX for wear and tear upon returning my lease vehicle. This bill came almost XXXX months after I dropped off the car. To dispute the charge, I paid the bill with an XXXX card. Supporting documentation was submitted to XXXX and on my behalf, they waited for a evidence and a reply from VW to support their claims of the damages, but there was no reply. After almost XXXX months, I was then issued a credit of XXXX ( minus the return fee of {$350.00} which I paid ) from VW. A few weeks ago VW sent me another bill for XXXX. They called and threatened that the charges would go to a collection agency if not paid. [ In addition to this over a year ago, the maual transmission, for the same car in question, failed on the highway. VW claimed abuse, and I was charged over {$2000.00} for a car barely XXXX years old. According to them XXXX other women have had the same issue and was not aware they did not know how to drive a stick and was responsible. They offered this unsolicited information despite the fact that my previous car was a VW XXXX as well. XXXX stepped in and disputed the charges and I was issued a refund. ] Because of their questionable practices I decided to return my car a month early and paid my last month 's payment early. This was a clean car that I returned. The has a parking space both at work and at home and rarely parked on the street.
Company Response: Closed with monetary relief
2015-03-21
Dallas, TX
Taking out the loan or lease
Consumer Loan: Vehicle lease
Complaint: I have leased XXXX XXXX vehicles from XXXX over the last decade and have never had an issue. My XX/XX/XXXX XXXX XXXX lease is complete on XX/XX/XXXX. I only used XXXX mile of my XXXX mile lease and my vehicle is in perfect condition so it is worth more than my residual payoff balance is {$22000.00}. I decided not to purchase another XXXX vehicle because of poor service and was offered {$24000.00} for the vehicle as a trade in. However, the payoff quote issued to the dealer was {$25000.00} when my contractual payoff with XXXX if I purchase the car is only {$22000.00}. I have been told that XXXX is the only brand that has this practice to prevent customers from purchasing brands other than XXXX. I can not believe that they would treat their customers so poorly in order to make a XXXX.
Company Response: Closed with explanation
2015-03-20
Cape Coral, FL
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with monetary relief
2015-03-20
China Lake, CA
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with non-monetary relief
2015-03-10
Chester, NY
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with monetary relief
2015-03-04
Berkeley, NJ
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2015-02-07
Gardnerville, NV
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2015-01-30
Bonita, CA
False statements or representation
Debt collection: Auto
Attempted to collect wrong amount
Company Response: Closed with monetary relief
2015-01-27
Fort Pierce, FL
Taking out the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with monetary relief
2015-01-17
Fircrest, WA
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with non-monetary relief
2015-01-17
Concord, CA
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2015-01-08
San Francisco, CA
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2015-01-02
Garrison, MD
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2014-12-08
Greer, SC
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2014-10-15
Gloucester City, NJ
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2014-10-10
Portland, OR
Taking out the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with monetary relief
2014-10-03
Nutley, NJ
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Closed with non-monetary relief
2014-09-29
Wallington, NJ
Problems when you are unable to pay
Consumer Loan: Vehicle lease
Company Response: Closed with monetary relief
2014-09-09
Phoenix, AZ
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Closed with non-monetary relief
2014-09-04
Warren, RI
Disclosure verification of debt
Debt collection: Auto
Not given enough info to verify debt
Company Response: Closed with monetary relief
2014-08-21
Wilmette, IL
Managing the loan or lease
Consumer Loan: Vehicle lease
Company Response: Closed with explanation
2014-08-12
East Troy, WI
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation