TD BANK US HOLDING COMPANY

2017-03-01

VT

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I am refinancing my zero balance Home Equity Line of Credit loan to another lender and am being told that I will be assessed an early termination fee of {$450.00}. The Line of credit agreement and disclosure statement reads as follows under Early Termination Fee : " The lesser of {$450.00} or 2 % of the amount prepaid if I close my account before the second anniversary of the date that my account is opened. '' The math is pretty simply that 2 % of a XXXX balance is a XXXX dollar fee.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Hempstead, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Cottonwood, CA

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

PA

Account opening, closing, or management

Bank account or service: Savings account

Complaint: I have had a savings account with TD Bank since 2011. Last week, based on a conversation with a bank teller at the following TD Bank , N.A . location ( XXXX, XXXX, PA XXXX ), I was told that the type of savings account I currently had ( interest rate of .15 % ) was no longer offered. I was also told that I should have been switched to a high yield interest savings account ( interest rate of .50 % ), however, no attempt by TD was made to communicate/switch the following : ( a ) communicate that my current savings account was no longer offered ( b ) communicate that I qualified for other savings accounts actively being offered ( all of which had higher interest rates ) ( c ) switch me into a savings account automatically that I qualified for. Additionally, as none of the current savings account offerings at TD had any major fees/restrictions, THERE IS ABSOLUTELY NO REASON ANY CUSTOMER WOULD HAVE ANY ISSUE BEING SWITCHED INTO A HIGHER INTEREST RATE SAVINGS ACCOUNT. This suggests that TD Bank may be solely interested in their own financial gain at the expense of the customer who is kept in the dark. What makes matters worse is that I have qualified for high yield savings accounts since I opened an account in 2011 ( as no minimum balance is required ) ; certain years I was receiving the appropriate interest and other years I was not. I raised this concern with the XXXX/Store Manager who told me they would not compensate me for interest that I would have accrued during the years that my interest was sub .20 %. The irony is that I am only asking for the minimal interest I feel I am owed on the LARGE balance I maintain in my savings account and not the profit TD made reinvesting my money over the past 6 years which, I can assure you, is a much larger amount than the interest I would have received in the first place. In closing, although my primary concern is my own financial situation, this may be part of a much larger and potentially more serious issue whereby TD Bank is not being open and transparent about the status of their customers accounts ( e.g. when accounts are created/changed/no longer offered ) and the financial impact it may have on their customers. As we saw with XXXX ( where accounts were being created/cash was being moved to boost sales numbers without customer authorization/intervention ), my suggestion would be that you open a full investigation as to how TD manages their customers bank accounts and, perhaps more importantly, the extent to which they attempt to communicate the best banking services/solutions for their customers.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-28

NJ

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On XX/XX/2017 I withdrew a certain amount of money from XXXX of my checking accounts at TD Bank, but when I withdrew the money they double the amount they give me and overdrew my account and now I am in the negative and have NO money to feed my family
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-27

Blackwood, NJ

Shopping for a loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-27

Occoquan, VA

Advertising and marketing

Credit card:

Complaint: I was offered {$200.00} in sign on bonus if I spend {$1000.00} in the first 3 months. I did so, and yet did not get any rewards so I called them up and they informed me that the terms indicated that I actually had to spend {$1500.00}. I am 100 % sure TD has messed up here. They are saying that in their day the spend amount indicated is {$1500.00}. I distinctly remember when applying online it was {$1000.00}. It is a very click bait and also very bait and switch
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-27

Staten Island, NY

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Photo-deposited a check on XXXX XXXX XXXX. When I looked at my account information a record of the deposit was not on the account. I then call the TD Bank and was told it will be 7-14 days before the funds will hit my account and the deposited check will be put on hold until that time. I instructed my bank to not use my photo-deposit because I could not wait 7-14 days for money I needed ASAP. TD-bank said okay, and I cashed check at a check cashing place. 2 weeks later I see a deposit for XXXX ( the amount of the check ) and I called the Bank again to take the money out of the account. They said it will be out in 3-5 business days. After another week the funds were still in the account and I called TD-Bank again to have the funds recalled and they said it will be in a day or XXXX on XXXX XXXX. I never heard from TD-bank again and come XXXX I used some of these funds not realizing they were still in the account. Finally XXXX XXXX!!! XXXX TD-Bank debits XXXX dollars from my account leaving me with a XXXX account balance! I called them to work out a payment plan but was told that is not possible. I have a baby and a mortgage and TD-Bank just about ended our lives. Then they charged me a XXXX dollar over draft fee to add insult to injury.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-27

Greenwood, CA

Delinquent account

Credit card:

Complaint: A couple of years ago, I made a XXXX purchase on a Target Credit Card at Target. {$35.00}. I then went o XXXX until XXXX. I found the {$35.00} in the mail upon return, now being charged $ 100+ in late fees. I paid it in full after getting one month payment voided, then tore up the card and forgot about it. Recently I learned that this is the only delinquency on my credit report, and that the amount is not specified, classified as a " serious '' delinquency, and XXXX tells me it will be on my report FOR 10 YEARS! Nothing they can do, nothing Target can do, so they say. Can you change this? Can you get effect a rule change whereby delinquencies below a certain amount are treated less severely, like under {$100.00}, must come off the credit report once paid, and maybe a sliding scale based on the amount and time of debt owed, like $ XXXX-2 years, XXXX $ +, 5 years, etc. Please respond, XXXX XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-25

Phillips Ranch, CA

Managing the loan or lease

Consumer Loan: Vehicle lease

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-25

Falmouth Foreside, ME

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: Dear Sirs ; Madame, I would like to file a complaint against TDBank, N.A. for falsifying my credit card account summary. Today I am greeting you with sincerity and calm. I am a long time customer of The TDBank N.A., system. I am not a big saver, barely on the fringes and particularly at this time. Recently I inquired into my credit account which is displayed with my checking account, on the same page. It is convenient and innovative to put both account summaries on the same page so I can read what is going on simultaneously. I 've always abided by what I was reading. One day while trying to use my credit card, I was declined. I could n't understand why, since I make payments by the auto payments system connected to the accounts. It occurred to me that I am constantly being charged a late fee. It also occurred to me that I am always showing a zero balance due every month. I was always assuming the auto payment system had already deducted the amount posted. I was wrong, since one day when I tried to use my credit I found that I had barely paid the amount owed that month. I was alittle confused but paid the amount requested, {$2.00}. How could I have not known that I was underpaying on my credit account when the statement summary always showed XXXX balance due? Then one day I called. Here is how the conversation went. Hello, my name is XXXX, account # XXXX. I am on the TDBank website right now looking at my accounts, checking and credit. Could you tell me why I am looking at a zero balance due on my credit card statement when I know it is due, and while I am paying two auto payments twice monthly in the amount of {$35.00}, yet according to you I need to pay {$82.00} this month? Sure, Customer Service said, here is what is going on. Your account is not showing the true accurate amount. What? I said. I am looking at the page right now, how is it not showing me the true accurate amount owed?. Well, Customer Service said, what you are looking at, and I quote, is an assumption of what you owe. If you want to know what you actually owe and what your true account statement reads you need to log onto, and with that she proceeds to provide me a whole other website with a whole other registration. So, you mean to tell me that for all these years I 've had this account, this has not been showing me the accurate truth of my statements? Yes, she said. You will need to log onto the the website I provided. I do not know how much money I 've paid in late fees because I am going by what TDBank, N.A. provides as a viable true summary of my accounts and statements. I can not afford to pay a late fee, I can not afford to pay more when I was under the assumption I was paying the amount required. I would like you to go back into my credit account, look back at how long I have been paying late fees, and put back into my checking account the money that I paid in late fees while reading an inaccurate balance due because of your falsified summary of statements. Sincerely, XXXX XXXX XXXX
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-24

Boston, MA

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Brooklyn, NY

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Palm Bch Shrs, FL

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Bronx, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Queens, NY

Deposits and withdrawals

Bank account or service: Checking account

Complaint: TD Bank debited my account {$50.00} for check # XXXX that was written for {$20.00} I have contacted customer service three times since XX/XX/XXXX and was advised it was going to be taken care of and to date it still has not been taken care of
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-24

Occoquan, VA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: In XX/XX/2016 I opened a checking account with TD. At that time, if you opened either a premier checking or convenience checking, you would qualify for a reward. I spoke with the branch manager, XXXX, to open a checking account with {$150.00} reward and she assured me that if I am making direct deposits and debit card purchases in a certain amount I will qualify for the reward. After I did whatever it was told, I was denied from getting the reward. every time when I was calling to dispute the reason, it was told me something different. First they told me that I have to wait for another couple weeks for the reward to post. Then they said that I opened the account over the phone, so i will not get it. Going back to the branch and talking to XXXX ( that opened the account for me and making sure I will get the reward back in XX/XX/XXXX ) she told me that I would not get the reward because I switch the premier checking with convenience checking and that 's why I will not qualify. Last, calling another supervisor - XXXX I was informed that will not get the reward because only one per household is given!! I 'm sure that if I continue to call they will tell me whatever other reasons. At this time I am looking for a lawyer.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-24

Franklin Lks, NJ

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: After I spoke to a rude customer service representative, which is not the first time. I was told that my transaction where not used as debit therefore the posting time will take longer time and overdraft fee will be charged on my account. I checked my account every day on my mobile device ; I feel that there is unfair that as customer there is not way how this fees where charged online. I checked and find that my transactions where all used as debit transaction which according to the information given are faster in process. I do n't understand how come due to a holidays when the bank information was accurate according to the online monitoring in one day {$240.00} was charged. I am currently encountering financial problems and soon the business will be closing. I do n't have funds to loose in overdraft fees. I called, I went the branch and the information given is never accurate. I need this matter to be escalating to a supervisor because I feel that I resentful by this bank, which just charge a lot of hiding fees. I think I should deserve a reimbursement because there is no detail information in which customer can understand how those fee are assessed.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-23

Brooklyn, NY

Other

Credit card:

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2017-02-23

Brooklyn, NY

Taking out the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-23

Bon Air, VA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2017-02-23

Leh, NJ

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-23

Boynton Beach, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-23

Wallington, NJ

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-23

NJ

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I open up a checking account with TD bank sometime back. When the account was open. I was told it was a free checking account. I was also told in order for me to open a custodial account., I need to open a checking account. I was told it was free and never was told you need a minimal balance to maintain. So I open the account. During all that time, I was never aware that the checking account I had, was charging me fees. Just for having the account. I had no way of knowing, what was going on with the account. Because, TD bank. never sent me any statement. So I was never aware what was going on with the account. I just assume, knowing I was not taking anything out, the account was fine. On XX/XX/XXXX I receive a letter claiming that by account was charge fees. That I needed to be pay before the account was set to close, 20 days from when the letter was receive, and I had to pay {$24.00}. The letter was dated XX/XX/2017. However, knowing I just receive the letter, I assume the following weekend, I will be find to go to TD bank. Knowing that the week of XX/XX/XXXX, had snow and ice storm. So I said I will go to TD bank the following week. Once again, I just receive the letter on XX/XX/2017. On XX/XX/XXXX at XXXX XXXX, I walk into the XXXX branch. To look into my account, to see what was needed to keep this account open. However, I was treated so disrespectful, and I was told by the branch, they could not look into my account. Because the account was close on XX/XX/XXXX. That they could not explain what happen, because the account was close. The lady helping me that night, said I can not help you and gave me number to call for collections. I ask the lady, can she call the main number for me to see what happen? The lady at the branch that night, said you need to find out for your self what happen. She refuse to make any calls for me. Nevertheless, the lady I saw that night also said collections dept close at XXXX, and I needed to leave because she could not help me. I then ask for supervisor or manager to speak to, and she told me everyone left at XXXX XXXX. That she had no supervisor or manager there. She only gave me the number to call for collections. After I walk out the bank I call the collections dept, which she claim was close. I was able to reach someone that night. That is when I learn the whole story about this account. Collections said, I had online access. However, I never knew information to log in. Nevertheless, I did not want to do online banking, knowing I did not feel safe using banking online. I was then told, I had to keep a {$100.00} in the account, in order to have free checking. However, if I fall below that I will get charge {$15.00}. I was told to pay a settlement fee, which I feel I should not have pay. Knowing, I was never aware on what was going on with the account. I was not receiving any statments and I did not have any online access. Now on XX/XX/XXXX, I went to the XXXX branch and pay to reopen my account. Then is where. I learn more about what happen. I then learn, if you do not shut down access online you will be charge {$1.00} a month. Then if I take any money out and replace it that same day, I will get hit with a {$15.00} fee. Because I went under right at that moment. Even if I pay what I took out that day, on the same day, I will get hit with that fee. Then I am told, if I want statments to be mail, I will be charge. I had to pay fees and reopen a new account. If I do not shut down my online access, I will be charge. Seems to me, TD is just looking to make money and deceive customers when they open the account. Nevertheless, TD bank was deceiving customers with XXXX. which I use for many years. TD appears not to be up front with the customers.
Company Response: Closed with monetary relief

Disputed: No Timely Response