TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 159
2017-12-14
Tampa, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I bought a gift card for {$50.00} dollars at XXXX on my XXXX XXXX, my mom attempted to use the gift card and was unsuccessful. I contacted XXXX over the phone and they were unwilling to open a dispute and stated I would need to write them and that the disputes process would turn up a decline since the gift card showed activated. They were informed several times that they can see it still has the money on it and it 's not my fault it did n't work.
Company Response: Closed with explanation
2017-12-14
Flushing, NY
Unable to get your credit report or credit score
Checking or savings account: Checking account
Other problem getting your report or credit score
Complaint: TD banks is blocking my access to external applications
Company Response: Closed with explanation
2017-12-14
Nyc, NY
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Complaint: I got a call from XXXX XXXX at TD Bank at XXXX XXXX XXXX XXXX in XXXX, NY. She is the store manager. The voice mail was left on XXXX XXXX XXXX. I called her back and was told that they found some extra keys for my safe deposit box. I thought that was strange, but since i was in the middle of work and renovations to my office, I just thought I would go in when I had a chance. Then she called again a few days later to make an appointment to meet her at the branch at XXXX on Thursday the XXXX. When I got there, she ran over to me and shook my hand and was very cordial, which was a bit worrisome since we have never met.
My husband and I sat down and she proceeded to tell us that they accidentally drilled my safe deposit box. But because of the error, they said they would give me a larger box for free for a year. Thinking she must be mistaken, I asked her if we can take my keys and just go in so I can see for myself ... she said no because the locks were changed.
Then thinking I have no options, I asked if I could transfer the contents that were in my old box into the new box. She told me no because your box was empty! When in fact, I had ALL our legal papers in there and that it was full. The she proceeded to say that there were 4 people in the SD area when it was drilled and they all signed off that there was nothing in the box.The notary was XXXX XXXX XXXX. XXXX gave me the paperwork for XXXX XXXX XXXX to XXXX XXXX who had just passed away. My box was XXXX XXXX XXXX. Paperwork said, " No Contents ''. Going home, I thought to myself that this paperwork does not prove that my box was drilled and that it had no contents ... .totally confused, I went back the next day and again requested my keys back ( since she asked me to surrender them ) to see for myself. XXXX told me that the keys were destroyed.When I did tell her about everything that was in there she said, " Well, I guess we will have to take your word for it, ( like I was making it all up! ) She did say that the bank would pay all my fees for the title searches for two deeds as well as the stock certificates for my CoOp. Also had my divorce papers, name change papers, marriage certificate for my current marriage, birth certificates, life insurance policies, appraisals and two pieces of good jewelry, etc ....
Then I asked her about all the time I will have to spend to get all this back ... .Needless to say, I was very stressed out. I started the procedures to get all my paperwork re-instated.
About a week later, XXXX called and left a voice mail to call her back because she had good news. I thought that they must have found my contents. When I called back, she said that they did not drill my box after all and that my old keys were locked in her desk. Since she told me previously that my old keys were destroyed, .... I felt that she purposely lied to me. I was out of town so I went to the branch after calling before hand and since XXXX was in conference, I worked with her assistant, XXXX. XXXX said that when they opened my box, that there was in fact, a lot of legal paperwork after all. UGH! They actually opened my box without me being there and with out my permission!
Needless to say, I took everything out of the box at TD and but in a box at XXXX.
My name is XXXX XXXX XXXX XXXX and XXXX XXXX
Company Response: Closed with explanation
2017-12-14
Groton, MA
Problem when making payments
Credit card or prepaid card: Store credit card
You never received your bill or did not know a payment was due
Complaint: 1. Attempted to use credit card at XXXX - card held since XXXX - declined at register 2. Called XXXX credit services - informed that a charge was unpaid from XXXX XXXX for {$79.00} - with penalties and interest balance now {$330.00} - never received statement and never received telephone calls or dunning letters 3. Informed that mailing address was changed to a XXXX XXXX XXXX in XXXX, MA where bill was mailed - I did not change address - asked for receipt of purchase and to reverse additional charges 4. Informed agent that we had lived at our address for 12 years and had the same telephone numbers. Recently moved to new home in XXXX XXXX but left forwarding address with post office. There was an odd number on file at XXXX which we have never listed.
5. Told to dispute charge with XXXX XXXX at specific address - mailed letter on XXXX XXXX, XXXX for further investigation as to charge and address change 6. Received letter from XXXX XXXX XXXX - requesting payment 7. Wrote dispute letter to XXXX with copy of dispute letter from Target 8. Filed complaint with Attorney General 's Office in Massachusetts 9. Called XXXX - representative claimed no receipt of either letter - requested email address and emailed copies of my letters to collection agency 10. Email received stating collection process would be temporarily stopped while under investigation 11. Received call from XXXX on behalf of AG - contacted XXXX - requested copy of receipt, reduction of charges and removal of item from credit report 12. XXXX unable to find documentation concerning dispute - could not offer any information other than to call collection agency and ask to settle for lesser amount.
.13. XXXX unable to persuade XXXX to help - agent from the office suggested I file a complaint with the CFPA
Company Response: Closed with monetary relief
2017-12-13
Jersey City, NJ
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: td bank says i own money but i never opened a bank account with them
Company Response: Closed with explanation
2017-12-13
Seneca, SC
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I have made several deposit to my account with TD Bank. I have received several {$35.00} fees for the transaction on the same day that a deposit was made. I have been charged {$170.00} this week along with Fees but I am making deposits into my account on the same day. The transactions are in a pending state when I make the deposit and my account is not showing a negative balance at that time. I am really upset by a recent {$35.00} fee where my account was {$.00} ( XXXX XXXX ) overdrawn by a transaction and the bank charged me {$35.00}. This is so unfair to me because the money deposit shows credited the same day as the transactions. I really need my {$170.00}. I just had medical XXXX and do not have money to give to the bank at XXXX. I want a refund for all of the fees because a deposit was made the same day. I do not understand their processing although I was explained and it was not like this when I open up my account. There should be a federal regulation that permits the bank to not processing credits like this. I should get credit based on my deposit that day and then debits should come out. Other banks use this process. TD Bank has an unfair policy.
Also, bank paid my mortgage payment which the money was not in there to cover it. This caused the overdraft fees. I thought that I was signed up for them not to pay for transactions if the money was not in my account. I do not want to overdrawn my account to pay something if the money is not there.
Finally, a lot of the bill pay is going out too soon and getting paid before I want them to. I get paid on the XXXX, XXXX and XXXX. I set bill pay up so money is in account. Bill are coming out too fast and frequent.
Company Response: Closed with explanation
2017-12-13
Davie, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2017-12-13
San Diego, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I disputed NORDSTROM XXXX tradeline Account # XXXX XXXX .... as inaccurate XXXX XXXX, XXXX, with XXXX, XXXX, and XXXX. A direct dispute with NORDSTROM on XXXX XXXX, XXXX. There are errors before the dispute and after the dispute. There was no investigation done on Nordstrom tradeline.
The disputed credit reports are as follow : credit report XXXX XXXX, XXXX, XXXX, credit report XXXX XXXX, XXXX, XXXX and credit report XXXX XXXX, XXXX, XXXX. and Dispute letter where mailed out and delivered in XXXX XXXX.
XXXX Response was ( Outcome : Remains - The company that reported the information has certified to XXXX that the information is accurate. This item was not changed as a result of our processing of your dispute. Please review your report for the details ) and XXXX response was ( Information Updated ). XXXX response was ( We 're writing to let you know that after careful research, we 've confirmed that we 're accurately reporting your account to the following credit reporting agencies : XXXX, XXXX, and XXXX. ) The list of errors : DATE UPDATED OR VERIFIED DISPUTED credit report XXXX XXXX, XXXX, XXXX ( Items as of Date Report : XXXX XXXX, XXXX XXXX credit report XXXX XXXX, XXXX, XXXX ( Date of Status : XXXX XXXX ) credit report XXXX XXXX, XXXX, XXXX ( Date updated : XXXX XXXX, XXXX ).
DATE UPDATED OR VERIFIED AFTER DISPUTE credit report XXXX XXXX, XXXX, XXXX ( Date of Status : XXXX XXXX XXXX credit report XXXX XXXX, XXXX, XXXX ( Date updated : XXXX XXXX, XXXX ) There was no investigation done on credit reports from XXXX, XXXX or Nordstrom.
I made my last payment on XXXX XXXX, XXXX DATE OF LAST ACTIVITY/CHARGE OFF DATE DISPUTED credit report XXXX XXXX, XXXX, XXXX ( XXXX XXXX XXXX Date XXXX/XXXX/XXXX ) credit report XXXX XXXX, XXXX, XXXX ( XXXX XXXX XXXX Date XXXX ) credit report XXXX XXXX, XXXX, XXXX ( XXXX XXXX/XXXX/XXXX XXXX date XXXX/XXXX/XXXX ).
DATE OF LAST ACTIVITY/CHARGE OFF DATE AFTER DISPUTE credit report XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX Charge-off Date XXXX ) credit report XXXX XXXX, XXXX, XXXX ( XXXX XXXX/XXXX/XXXX XXXX Date XXXX/XXXX/XXXX ).
There is re-aging with XXXX, all three reports are inconsistent and the date of last payment an all three are incorrect. The charge-off date on all three are incorrect last payment XXXX, so charge-off date I believe should be XXXX.
INCORRECT BALANCES Because the information such as charge-off date, Date of last activity is incorrect the balance is also incorrect.
OTHER ERRORS credit report XXXX XXXX, XXXX, XXXX ( Date XXXX XXXX. XXXX Rpt incorrect ) credit report XXXX XXXX, XXXX, XXXX ( XXXX incorrect ) credit report XXXX XXXX, XXXX, XXXX ( Two maximum delinquency of 120 days in XXXX and XXXX ).
XXXX, XXXX, and XXXX XXXX past-due amount should be {$0.00} the account was sold or transferred to XXXX XXXX XXXX XXXX.
Company Response: Closed with explanation
2017-12-12
Van Nuys, CA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I have a XXXX Credit Card where I make a minimum payment to since the credit card was opened in XXXX 2013. I was not receiving my statements on time very early on when I first applied for a XXXX Credit Card and was unaware of the due date. I was making multiple payments for one month not knowing it was not reflecting on the following statement. Late fees were assessed and when contacting XXXX they were not willing to work with me on the late fees. The balance was increasing higher and higher and it became an absurd amount which I was unaware of. I have since paid half of the balance owed to my XXXX account. The monthly statements sent by mail were not being received.
Company Response: Closed with explanation
2017-12-12
Saint Cloud, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with non-monetary relief
2017-12-12
Grimsley, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: TD auto finance has an auto loan showing as open, past due, & with a balance. I filed Chapter XXXX bankruptcy including the vehicle. They now have the vehicle. I notified them to have it updated but nothing has been done to correct.
Company Response: Closed with non-monetary relief
2017-12-12
Hull, MA
Opening an account
Checking or savings account: Other banking product or service
Account opened as a result of fraud
Company Response: Closed with explanation
2017-12-12
Washington Green, CT
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-12-11
Jamaica, NY
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with monetary relief
2017-12-11
Lafayette, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: Debt collection agencies keep calling from rotating numbers to collect from a XXXX Account for my daughter, XXXX XXXX XXXX, who has lived in XXXX for the past 15 years. She never had a XXXX credit card.
They 've called at XXXX XXXX and repeatedly during the day. Most of the number are XXXX area code, similar to my number.
I have told them, repeatedly, that XXXX does not live here and that I am on the DO NOT CALL LIST. They continue to call several times a day.
Recent calls came from XXXX ( XXXX XXXX XXXX XXXX & XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX/XXXX/XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX other numbers ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX The numbers continue for months back, for other area codes, like XXXX and XXXX
Company Response: Closed with non-monetary relief
2017-12-11
ME
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-11
Euclid, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-12-11
Blacklick, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-12-11
Central Nyack, NY
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Closed with explanation
2017-12-10
Philadelphia, PA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: this all stared XX/XX/XXXX TD Bank XXXX XXXX XXXX I opened my account onXX/XX/XXXX i had a savings of XXXX and checking of XXXX.I disputed my accounts and transaction many times, I had a primary account savings.I with drew my money on XX/XX/XXXX XXXX on XX/XX/XXXX i despotsed XXXX by XX/XX/XXXX i only had XXXX so by the time i closed it I only had XXXX. they sent me the wrong checks twice and i brought them back, they gave me about 4 different XXXX debet cards at one point i went to put money in my checking and it eat my card and said i had XXXX balance of funds. they owe me money.
Company Response: Closed with explanation
2017-12-10
South Holland, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2017-12-10
Key Biscayne, FL
Confusing or misleading advertising or marketing
Credit reporting, credit repair services, or other personal consumer reports: Credit repair services
Complaint: XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX the above company name showed up on my credit report. I don not Have any Account with such company.
Company Response: Closed with explanation
2017-12-10
Brandenburg, KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Closed with non-monetary relief
2017-12-10
NY
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Saturday XX/XX/XXXX and Sunday XX/XX/XXXX trying to link my TD Bank Account to my XXXX XXXX cyber currency account and perform a test sell. The cyber currency needs to be liquid to be viable.
Company Response: Closed with explanation
2017-12-09
Lk Buena Vis, FL
Getting a credit card
Credit card or prepaid card: Store credit card
Delay in processing application
Complaint: I do aplication to Credit card Store with and they take almost 10 minute and then to deni
Company Response: Closed with non-monetary relief