TD BANK US HOLDING COMPANY

2017-12-28

Edgewater, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-12-28

Three Bridges, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I have a XXXX account. I 'm trying to move one from there to my bank account. So far, I get a message saying that my banks ; TD Bank AND XXXX XXXX will not enable external apps and I can not transfer money into those accounts.
Company Response: Closed with explanation

Timely Response

2017-12-28

NY

Opening an account

Checking or savings account: Other banking product or service

Confusing or missing disclosures
Complaint: I purchased a bank check in the amount of {$1500.00} payable to my granddaughter. My granddaughter missed placed the check and I put a stop payment on the item. I was told that the replacement of said item would take 90 days. I found this unacceptable. I tried to get them to replace it sooner and they will not.
Company Response: Closed with monetary relief

Timely Response

2017-12-28

Addisleigh Park, NY

Incorrect information on your report

Checking or savings account: Other banking product or service

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2017-12-27

Allenwood, NJ

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Company Response: Closed with explanation

Timely Response

2017-12-27

Chicago, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I am the daughter of XXXX XXXX XXXX, an XXXX XXXX XXXX senior that has XXXX and who is unable to XXXX and care for herself. She does not drive and has to be transported by XXXX at all times. I currently have an Order for Guardianship of my Mother, who I have been denied access to her health and medical records and visitation as of XX/XX/XXXX. In the court of XXXX. Case #, XXXX XXXX XXXX, Probate court. I have been going to court every month, driving from XXXX, Illinois to go to court because as daughters, we should access to our mother. My sister, XXXX XXXX who has been living with my mother, since I moved away, in XX/XX/XXXX.to XXXX. I never left my mother, but my sister, due to my Mother 's inability to understand manipulated my Mother and constantly fought against me to have a relationship with my Mother. My Mother was denied access to outside of her home, she was held a prisoner in her home and has had multiple XXXX. As of XX/XX/XXXX, XX/XX/XXXX, my Mother became severely ill due to neglect of my sister and then my sister denied access to me on behalf of my mother. I had an illegal order of Protection placed on me by my sister, because I wanted to have the Right to Visit with Mom, as her health began to decline. It has declined drastically over the last 6 months. I had to have police there twice today, XX/XX/XXXX, but because the Order, failed to Allow Visitation, because my Sister, XXXX is failling ot open the door, So that My Mother can be Served by the Court. My mother has no Knowledge of whats going on, even though my oldest sister ( XXXX and I ) tried to tell her before, she got into this bad situation.Health, mental declining. My sister had a Salesman to come to the house to sign an AutoContract for this XXXX, by my mother, XXXX XXXX XXXX XXXX who has no Knowledge of what she is doing. This is Fraud and abuse of an Elderly Person, My Mother. Please help, I want to see my Mother and I want access to her, before, she leaves this Earth. My Mother does not deserve this, and she thought my sister, XXXX was coming to help her, not Harm Her and other Family Members, Her daughters. Sincerely, XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-12-27

Succasunna, NJ

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2017-12-27

NJ

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: I 'm trying to sign up for a company called XXXX. My error Message is td bank is blocking you from enabling external applications
Company Response: Closed with explanation

Timely Response

2017-12-27

Coral Gables, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2017-12-26

Riverdale, GA

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Company Response: Closed with explanation

Timely Response

2017-12-26

Audubon, PA

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2017-12-26

Ridley Park, PA

Other service problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: TD bank does not allow access to my financial data by external applications like XXXX ... even though I verified all my security information.
Company Response: Closed with explanation

Timely Response

2017-12-26

Gloucester City, NJ

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: TD Bank does not allow access to my banking information from 3rd party investment apps making it difficult for me to invest my money with companies like XXXX or XXXX.
Company Response: Closed with explanation

Timely Response

2017-12-26

Phila, PA

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was paid
Complaint: Please delete this off my Credit report ... this account is a ZERO BALANCE.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-26

Bronx, NY

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency

Company Response: Closed with explanation

Timely Response

2017-12-26

Manhattan, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-12-25

Bonneauville, PA

Unexpected or other fees

Credit card or prepaid card: General-purpose prepaid card

Company Response: Closed with monetary relief

Timely Response

2017-12-24

Gloucester City, NJ

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I have funds available in my checking account at TD Bank that I can not access, I have paid them what was owed and closed my account but they refused to close it and will not release my funds.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-23

NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I filed chap XXXX BK in XXXX and among the creditors listed was TD Bank. This BK was discharged in XXXX XXXX. On my credit report for XXXX XXXX this account showed XXXX balance and closed. Then in XXXX for some reason TD changed this status to open, and with a XXXX balance. By my request, my bankruptcy attorney XXXX XXXX sent a letter to TD Bank ( attached ) asking that they correct the innacuracy. To date, TD has not done so.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-23

Melrose, MA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with monetary relief

Timely Response

2017-12-22

Bear, DE

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-12-22

Billerica, MA

Other features, terms, or problems

Credit card or prepaid card: Store credit card

Other problem
Company Response: Closed with explanation

Timely Response

2017-12-22

Phila, PA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-12-22

Houston, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: XXXX in violation of my cra showing a late payment never late with Nordstrom XXXX has fixed it but XXXX has not
Company Response: Closed with non-monetary relief

Timely Response

2017-12-22

Irvington, NJ

Opening an account

Checking or savings account: Other banking product or service

Account opened as a result of fraud
Company Response: Closed with non-monetary relief

Timely Response