TD BANK US HOLDING COMPANY

2017-12-22

Norwalk, CA

Closing your account

Credit card or prepaid card: Store credit card

Can't close your account
Company Response: Closed with non-monetary relief

Timely Response

2017-12-21

Gaston, SC

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Closed with explanation

Timely Response

2017-12-21

Fort Worth, TX

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with non-monetary relief

Timely Response

2017-12-21

Wilmington, DE

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: Bank is not letting third party get access to make payments
Company Response: Closed with explanation

Timely Response

2017-12-21

Gilroy, CA

Incorrect information on your report

Credit card or prepaid card: Store credit card

Account information incorrect
Company Response: Closed with explanation

Timely Response

2017-12-21

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2017-12-21

San Jacinto, CA

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Complaint: The card company wont remove 30 day late despite fraudualent card
Company Response: Closed with explanation

Timely Response

2017-12-21

Barrington, IL

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Overcharged for something you did purchase with the card
Company Response: Closed with monetary relief

Timely Response

2017-12-21

Breinigsville, PA

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2017-12-20

Fort Worth, TX

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: I have a XXXX ( " XXXX '' ) XXXX issued by TD Bank, which has been open and on auto-pay with no issues since XX/XX/XXXX. On XX/XX/XXXX of this year, my automatic payment went through as scheduled but was returned from my bank due to a checking account error. As soon as I saw the returned payment on the XXXX XXXX online management page, I sent an additional payment to ensure that I would meet my minimum. XXXX charged me a {$27.00} fee plus interest for the auto-payment. I called XXXX support and asked for a courtesy refund of this fee. The representative initially agreed, and then after putting me on hold, said that she was only able to assist with late fees and since I had already made another payment she would not be refunding the {$27.00} fee. I transferred to a supervisor with the same request, who said this was not refundable because it was a returned payment and that I would need to speak to my bank to get it waived. I called my bank and spoke with a representative who said that they are not able to help and have no control over the fees on the XXXX, Now I 've been bounced around by the support from XXXX and I still have the additional fees and interest!
Company Response: Closed with explanation

Timely Response

2017-12-20

Lewisville, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: XXXX client, XXXX XXXX is a victim of identity theft. He was notified by TD bank of a fraudulent application submitted with his information without his consent. That application resulted in an inquiry into his XXXX credit report XX/XX/XXXX that he did not authorize. A formal dispute of this was mailed to TD bank XX/XX/XXXX however as of this date TD bank has failed to report the status of the dispute/investigation results to either this office or our client.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-20

Dallas, TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: I received a bill from XXXX XXXX- a credit card I never opened. The bill was for {$3100.00}. I called to complain that this was not me and I did not order this merchandise. It appeared to be an on line order. I reported this as fraud and TD Bank sent me a claim form asking for ALL of my personal info. Of course I did not send this to them. I called and said I would not send them my info and to cancel this account as fraud. XXXX XXXX the fraud and risk specialist said they did n't need it and just send in a signed paper that this was not my account. I asked why they asked for it if they did not need it. VERY SUSPICIOUS!!!!!! I believe TD Bank is a scam and would like to report them.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-20

Hinsdale, IL

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Complaint: I obtained a used car loan with TD Auto Finance and was a cosigner for my husband. He became XXXX and could not work anymore, so we asked TD Auto to consider lowering the payments or any other financial assistance for the hardship. They advised that there were n't any options available and the only thing we could do is refinance, which was not an option due to behind payments. At that time we agreed to voluntarily surrender the vehicle. Few months later received a large {$19000.00} bill for the deficiency balance and letters from their attorneys. This company charged very high interest rate on the car loan and were not considerate of the financial hardship.
Company Response: Closed with explanation

Timely Response

2017-12-20

Phila, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Company Response: Closed with explanation

Timely Response

2017-12-20

Katonah, NY

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: There is currently a derogatory record on our credit report from XXXX XXXX XXXX, account opened XX/XX/XXXX. The account is listed as charged off with a balance of {$31000.00}. It shows late payments starting in XX/XX/XXXX, and shows late payments since then. Request 1 Remove derogatory information from our credit report, including the status of charge-off. The Fair Credit Billing Act requires creditors to bill correctly, including send bills to your current address and we did not receive bills or other notices on this account. Request 2 Despite not receiving statements or bills, weve paid this loan in full. We request that the loan be updated to reflect payment in full. History 1. We believe the account was charged off in error. The loan was set up for auto payments from a TD Bank checking account. The auto payments worked for a few months, then stopped going through without our knowledge. The TD Bank checking account was not our primary account, and we noticed the issue from a negative mark on a credit report. 2. We received no bill, no notice of late payment, no notice that the auto-pay was not working and no email, letter or phone call from TD Bank requesting payment. 3. As soon we learned ( from credit report ), we called and made all retro-active payments for all back due amounts. 4. We requested a statement be sent of our account status, amount due, and payment information. TD Bank declined. 5. To date, we have received no written notification of charge off status, or recognition of monthly payments made. We have continued making monthly payments in good faith. ( we can provide bank payment records ) 6. Requested directly from TD bank to remove negative information from Credit report, but they declined. 7. Loan is now paid in full, have a letter from TD Bank dated XX/XX/XXXX acknowledging payment. 8. We request that negative information be removed from our credit report, and that the loan be recorded as paid in full. 9. In addition, we request a final accounting letter, as we believe we have a credit amount of approximately {$1100.00}, and would like that amount refunded.
Company Response: Closed with monetary relief

Timely Response

2017-12-20

Thackerville, OK

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Complaint: I received a bill in the mail from XXXX in XXXX, OK in the amount of {$270.00} Who ever opened an account in my name over the phone for limit of {$300.00}. Received the money above. My address was wrong they listed XXXX XXXX XXXX over 200 miles away. phone # was wrong old # I had changed last XX/XX/XXXX. I called XXXX they cancelled the card and are sending me info form to fill out form.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-20

Norwalk, CA

Closing your account

Credit card or prepaid card: Store credit card

Can't close your account
Company Response: Closed with explanation

Timely Response

2017-12-20

Saugus, MA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with non-monetary relief

Timely Response

2017-12-19

Seymour, CT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-12-19

Bolton, MA

Fees or interest

Credit card or prepaid card: Store credit card

Problem with fees
Company Response: Closed with explanation

Timely Response

2017-12-19

Atlantic City, NJ

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2017-12-19

N Haven, CT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2017-12-19

Evans, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-12-19

Newark, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Good Morning on XXXX XXXXXXXX,2017 a large amount of XXXX was stolen out of my account. This was part of my rent money and also my kids XXXX money. I was told an investigation would take 30 days to complete. I am a single mom with XXXX boys that have severe XXXX. 2 days before XXXX I will be put out of my home. Never in my life of having bank accounts been told an investigation will take that long. I am beyond frustrated with TD Bank and there service. I would never again refer this bank to anyone.
Company Response: Closed with explanation

Timely Response

2017-12-19

Wecota, SD

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Company Response: Closed with non-monetary relief

Timely Response