TD BANK US HOLDING COMPANY

2018-06-02

Laveen, AZ

Problem with a credit reporting company's investigation into an existing problem

Credit card or prepaid card: General-purpose credit card or charge card

Problem with personal statement of dispute
Company Response: Closed with non-monetary relief

Timely Response

2018-06-01

NY

Managing an account

Checking or savings account: Other banking product or service

Fee problem
Complaint: On XX/XX/2018 I view my account Checking and Saving account and TD Bank double charge me one Charge of {$5.00} Maintenance Fees and another charge for {$1.00} for mailing my statement prior to online banking the statement for all account was required by United States Federal Regulations and now because of the new internet used the TD Banks and other Bank within the United States are adding extra cost for banking when this is consider to be Fraud if I'm paying {$5.00} maintenance Fee should this cover mailing expense because United States now have different method to Bank it should be illegal to charge for mailing of the statement and when open the account this is what they informed me that will maintenance fee only Please investigate this agency and Maintenance Fees charge to me and others ensure that it according to United States Federal Reserve Bank Regulations and all misconduct and mismanagement found all individuals involved be convited according to United States Federal Regulations
Company Response: Closed with explanation

Timely Response

2018-06-01

Abington, MA

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Closed with explanation

Timely Response

2018-06-01

Phila, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-06-01

Alexandria, VA

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Complaint: I am being told that I owe TD bank some money and I have never had an account with them. When attempting to open an account via a Credit Union I was denied because of a XXXX report from TD Bank in the amount of {$240.00}. I have never had a TD bank account. I contacted the number on their website to report suspected fraud and the call center team kept me on hold for over an hour and then some manager in New Jersey named XXXX was not any assistance. She told me I need to go into the bank. I do not want to be inconvenienced over this mess. TD Bank clearly has allowed an account to be opened using my Social Security number and it needs to be rectified immediately. XXXX reported this XX/XX/2016 for a XXXX XXXX with my Social Security number.
Company Response: Closed with non-monetary relief

Timely Response

2018-06-01

LA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: TD Auto has multiple late payments notated on my credit report. These payments were made on time and the loan is now paid off. TD has failed to report any payments since XX/XX/XXXX. These late payments should be updated to on time and my account should show as closed in good standing. Late payments that should show as on time include : XX/XX/XXXX ; XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ; and XX/XX/XXXX. I contacted TD Auto on XX/XX/XXXX to ask that they update this information and paid off the loan completely. I now have the title and the note from TD saying my account is closed in good standing, but reporting to credit bureaus has not been updated. I am filing a complaint to update these late payments as on time and close this account in good standing.
Company Response: Closed with explanation

Timely Response

2018-06-01

Lafayette Hl, PA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: XXXX XXXX XXXX XXXX COMPLAINT I provided a verbal claim to TD Bank on or about XX/XX/XXXX, XX/XX/XXXX, which was denied. On or about XX/XX/XXXX, the following claims with exhibits were submitted to a local TD Bank Manager, who improperly emailed them to the wrong department. I asked repeatedly for followup and did not receive any. I found out on XX/XX/XXXX, that because these documents were emailed to the wrong department it was denied a second time for lack of documentation. As it was never received by the correct department I submitted it again on XX/XX/XXXX. I was verbally advised today XX/XX/XXXX, that it was denied again, no reason given, and have not yet received written notice or a reason. I called the Manager again today, was promised a call back, and received none. Here 's what the Bank has had since XX/XX/XXXX. Here 's what happened. Disputes and Claims TOTAL PAGES : 54 fax XXXX ( it was supposed to be faxed but he improperly emailed XX/XX/XXXX claim ) Checking Account XXXX Re : Cash Claim {$19000.00} XXXX Please forward a copy to XX/XX/XXXX for the {$750.00} fraudulent check and provide the claim number. Claims 1. {$19000.00} cash taken from my account : 41 ATM withdrawals in 64 days 2. {$750.00} fraudulent check written on my account 3. balance inquiry fees incurred when the thief checked my balance before taking the funds 4. as there has been no relief for over 5 months I am seeking interest charges FOR EXPEDITED REVIEW The thief has been charged, incarcerated and is proceeding to trial. EXHIBIT NUMBER 1. The police Investigative Interview Record summarizes the facts in this case, including that I am legally XXXX, XXXX, hospitalized at the time some funds were taken, and completely victimized. 2. On or about XX/XX/XXXX, when I discovered the theft, I compiled a list of {$17000.00} taken from my account and filed a claim over the phone with XXXX in TD Bank Customer Service, which was denied identified by debit card termination date XX/XX/XXXX [ XXXX ] and XX/XX/XXXX [ XXXX ]. I found out about the denials verbally on XX/XX/XXXX, when I reported the fraudulent check described below at Exhibit 8. That is why, as described below, I refiled my claim on XX/XX/XXXX. 3. On XX/XX/XXXX, I filed a police report. On XX/XX/XXXX, the police report was submitted by me in person at the local branch as a new claim with the same list submitted on XX/XX/XXXX. 4. Despite a search warrant with visits to the local TD Bank by Detective XXXX, and numerous calls and visits from me, I was advised today XX/XX/XXXX when I called the Fraud unit that no action was taken by TD Bank since XX/XX/XXXX. Therefore, in a line by line review of my statements with XXXX in the Fraud Unit, it was established that 41 ATM withdrawals were taken in 64 days. A new claim was filed for {$19000.00} XXXX. We noted frequent high dollar transactions at different ATM locations on the same day, often exceeding the {$700.00} limit. I expect TD Bank to reach out as needed to include nonTD Bank withdrawals. CAVEAT : some withdrawals in the claim may be legitimate if taken by me, I just don't know which ones, the surveillance tapes have to be checked. 5. I was taken by ambulance to the hospital on XX/XX/XXXX, on XXXX XXXX XXXX. As I discharged myself Against Medical Advice on XX/XX/XXXX because I needed to complete my daughter 's XXXX Profile for Financial Aid ( excerpt attached ), the hospital refused to provide medical records. Therefore, I attach the ambulance bill and in part my health insurance bill. 6. On XX/XX/XXXX, while I was in the hospital, the thief took {$350.00} from my TD Bank checking account ( included in claim XXXX ) and spent several hundred dollars by unauthorized use of my XXXX card. XXXX reversed these charges. 7. On XX/XX/XXXX the thief took check # XXXX and wrote himself an amount of {$750.00}. Please compare to valid check # XXXX that I had previously written to him for {$750.00}, they are completely different. Apparently my signature on file was not consulted. 8. On XX/XX/XXXX, I reported this check fraud to XXXX in the Fraud Unit and filed a police report. This is when I found out my original claim had been denied, as I had not yet received written notice. 9. On XX/XX/XXXX, I filed a second claim in person with TD Bank local branch, including the check copies and police reports and Affidavit of Fraud. I closed my checking account and opened a new one. On XX/XX/XXXX I was advised to prepare this information for Dispute and Claims and ask that it be forwarded to XXXX XXXX to obtain a claim number for the check fraud. I request that the claim number be sent to me. 10. On XX/XX/XXXX XXXX XXXX wrote the attached summary including the TD Bank account and XXXX card issues. 11. A criminal complaint was filed on XX/XX/XXXX, the defendant arrested on XX/XX/XXXX, and at the preliminary hearing bound over for trial on the following : 1. Felony 3 Identity theft 2. Felony 3 Identity theft 3. Misdemeanor 1 Access device issued to another who did not authoirize use 4. Misdemeanor 1 Access device issued to another who did not authoirize use 5. Misdemeanor 1 Theft by Unlawful Taking 6. Misdemeanor 1 Receiving Stolen Property In addition to bail in this matter, the thief is being held on a detainer for a theft conviction in this County and has a prior conviction for manslaughter in the State of New York. I was not aware of this because he used a false name with me. Upon conviction in this matter he will be resentenced for his violation of probation on the theft. I am extremely disappointed. Not only my accounts, but those of my children and their student friends were all opened at TD Bank under my personal escort to start their banking experience. I am shocked there has been no follow up despite all my efforts and believe I have been damaged as a result. I ask that I be given the courtesy of an expedited review. Respectfully, XXXX XXXX EXHIBIT LIST 1. Police Investigative Interview Record with Addendum 2. XX/XX/XXXX claim and denials for the debit card terminated XX/XX/XXXX [ XXXX ] and the debit card terminated XX/XX/XXXX [ XXXX ] 3. XX/XX/XXXX police report re cash taken 4. XX/XX/XXXX new claim for {$19000.00} XXXX 5. XX/XX/XXXX Proof of Hospitalization and reason for discharge 6. XX/XX/XXXX unauthorized use of XXXX card and reversal of charges for fraud 7. XX/XX/XXXX fraudulent check # XXXX {$750.00} to compare to valid check # XXXX same amount 8. XX/XX/XXXX police report re fraudulent check 9. XX/XX/XXXX Affidavit of Fraud 10. XX/XX/XXXX Detective XXXXXXXX XXXX summary including TD Bank account and XXXX card 11. XX/XX/XXXX Criminal Docket
Company Response: Closed with explanation

Timely Response

2018-05-31

Gloucester City, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I opened checking and savings accounts with TD Bank. I have had nothing but problems with TD Bank since. When I opened the account, I accidently left my welcome packet behind, which contained all of my account information. I called TD bank and they put a freeze on that account and advised me to come into the branch and open a new account. Thats exactly what I did. TD initiated an investigation because there were transactions that I did not authorize. TD Bank then closed my new savings account without my knowledge or consent for some odd reason. Then placed restrictions on my current checking account. Even though there is no legitimate reason to do so. I spent over an hour on the phone with another TD Bank agent opening another savings account. The agent advised me that there are no notes stating why the savings account was closed or why restrictions are on my checking account. I checked my account balance today on my checking account and it was over drawn {$6.00} now I checked it again later in the day and now its overdrawn {$100.00}. That amount does not make any sense.TD Bank is willfully mistreating one of its customers. I have proof that TD Bank app and agents give false account balances. I deposited {$420.00} into my checking account. The charges TD bank has listed equals up to XXXX. XXXX XXXX = - {$31.00} and if TD Bank charged me a {$35.00} transaction fee then my checking account would be XXXX but TD bank charged me an overdraft fee of {$100.00}. How does that make any sense?
Company Response: Closed with monetary relief

Timely Response

2018-05-31

Grandview, MO

Other features, terms, or problems

Credit card or prepaid card: Store credit card

Other problem
Company Response: Closed with explanation

Timely Response

2018-05-31

Key Biscayne, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: My XXXX years old Mother is a victim of a fraudulent account take over and elderly abuse, that TD bank did not prevent and now is not recognizing. She has 2 accounts at TD Bank, a Savings and a Checking account. My brother and I are also account holders on these accounts. On XX/XX/XXXX we realized that we were missing around {$71.00} on fraudulent activities. As we were told orally by one of the Bank Account Representative at TD Bank Branch located at XXXX XXXX XXXX, XXXX FL XXXX, an online profile for my Mother was created and an ATM was requested, also the Bank Statement Address was changed. All without our permission and without our awareness that this new profile that was created. The Bank did not notify by email, neither sent a letter to the formal address indicating these activities. From that new online profile {$57000.00} were moved from savings to checking and the robber started using the ATM card in XXXX. The fraudulent activities started on XX/XX/XXXX and continued for 19 days ( until we realized it and blocked the account ) fraudulent transaction in a crazy pattern of expenses began in XXXX and up to {$12.00} were taken out from and ATM daily. My Mother, a holocaust survivor, does not live in the USA, nor XXXX. She has XXXX years old. Since the creation of the account, she did not have an online profile, neither requested an ATM. None of the account holders have traveled to XXXX in XX/XX/XXXX as can be verified in our passports. At the same time other AHC transfers were made to an unknown account in XXXX XXXX XXXX for an amount of approximately {$14000.00}. Those transfers were recognized as fraud and the Bank refunded the money. This clearly indicated that TD Bank recognizes that the account has been compromised. We did not received at any time any email or US mail, about any of the things that were happening in the accounts. None of the activities of a passive account raised any alerts from the Bank. When I traveled in XX/XX/XXXX, I notified the Bank the exact days of my trip and requested permission to use the ATM. A fraud Claim was made to the bank. The Bank denied all the claims about the withdrawing made from XXXX without talking to any of the account holders. As of now, we do not have a formal letter from the bank explaining the situation. The Bank told us by phone that the fraud charges won't be refunded and gave no explanation on how the Bank Statement Address was changed and how they permitted an online profile to be created without notifying the account holders. How does the Bank sent and activated and ATM to her? Why the Bank did not notify by email?, and why they did not send a letter to the formal address indicating these activities? Moreover, why the crazy pattern of spending of an account that had no movement did not trigger an alert from the Bank, especially when there must be a maximum amount daily that can be taken from an ATM. The treatment of the Bank to a XXXX year old woman who trusted her only savings from her entire life is incredibly rude, unprofessional and below expectations from a respected Bank. The bank should respond accordingly. Following the investigation procedures will evidently show that My Mother is being a victim of fraud, Elderly Abuse and a Account take over. Until the bank recognizes their security breach and a obviously inside work, other clients are subject to the same fraud. Since My Mother is XXXX years old. I as her daughter and also an account holder am making this complaint on her behalf. Note : We are attaching the bank statement that shows all the fraudulent movement ( in Blue all the fraud made from XXXX, in green the fraud made by transfers to XXXX XXXX XXXX, in Purple a P2P that we do not recognize, in pink the transfers that were made fraudulently from our Savings to our Checkings ). We are also attaching the Police Case number. We can provide proof, that neither my mother nor the account holders visited XXXX in XX/XX/XXXX. We can also provide proof of that days before the online profile was created they visited in person the XXXX XXXX, where we think everything started.
Company Response: Closed with explanation

Timely Response

2018-05-31

Claymont, DE

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2018-05-31

Jupiter, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with non-monetary relief

Timely Response

2018-05-31

Bronx, NY

Money was not available when promised

Money transfer, virtual currency, or money service: International money transfer

Complaint: On XX/XX/2018, i authorized an amount of {$91000.00} from my savings account be sent via international wire transfer through my bank ( TD bank ), but the recipient is yet to receive the funds after three weeks. I tried to resolve this issue by submitting all documents requested, three subsequent visits to the bank and a countless phone calls but all to no avail. My question is, if there isn't any hold up as one of the reps told me yesterday, why are they holding the remittance when my family are in desperate need of it? Any help from you will be greatly appreciated. Many thanks!!!
Company Response: Closed with non-monetary relief

Timely Response

2018-05-31

IL

Closing your account

Credit card or prepaid card: Store credit card

Company closed your account
Complaint: In XX/XX/XXXX I was involved in Chapter XXXX Bankruptcy which required a notice of bankruptcy to be provided to all existing creditors. Upon dissemination of the notice some creditors took immediate action and closed my existing account. Since the bankruptcy involved a commercial loan and not my personal credit or loans I had every intention to pay any existing obligation as agreed. On the store card in question with XXXX there was no existing balance and I continued to use the card and pay any existing balance on the statement. The Bankruptcy was closed in XX/XX/XXXX and a schedule to pay the commercial lender was established and all other existing creditors were reaffirmed and paid as agreed including XXXX. In XX/XX/XXXX XXXX arbitrarily closed my account due my bankruptcy which was closed since XX/XX/XXXX. This action has become to sole reason for rejection of my credit application with XXXX XXXX XXXX, stating that XXXX XXXX action has started the bankruptcy clock all over again so instead of being over 48 months since the close of the bankruptcy I am less than year per XXXX XXXX XXXX 's policy. I owe no money to XXXX I was never late with any payment to XXXX. If XXXX wished to close my account or report in in bankruptcy they need to report while the bankruptcy was open not after it has been closed for 4 yrs. This action adversely effecting my ability to obtain credit. It is a violation of the bankruptcy code for any party to report/take adverse action after the bankruptcy is closed. This action by XXXX is unfair and is the direct cause of creating an unfair and harmful financial decision by a third party.
Company Response: Closed with non-monetary relief

Timely Response

2018-05-31

Rochdale, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I have Never applied for an auto loan with TD bank, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX However, there are two inquiries on my credit report dated for these lenders all on XX/XX/2017. I contacted the lenders, and there were unable to provide me with proof that I applied for an auto loan with them and gave them permission to pull my credit.
Company Response: Closed with explanation

Timely Response

2018-05-31

Avon, CO

Incorrect information on your report

Credit card or prepaid card: Store credit card

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-05-31

Melbourne, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-05-29

MA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was paid
Complaint: On XX/XX/XXXX I enrolled in automatic maximum recurring payments to my TDBank Credit Card from my checking account, also with TD Bank. On XX/XX/XXXX I called TD Card Services and asked to be unenrolled from the automatic max payment. The customer service rep told me because I had opened up the account at a branch I would not be able to do this online and he applied a stop payment in order to stop the recurring max payment. From everyone Ive talked to since, this was an error on his behalf. He should never have used a stop payment in order to stop the recurring payment. Because of his error, every month following the max recurring payment continued to go through. The payments were taken out of my checking account and replaced 24 hours later. Despite repeated attempts to have TD Bank fix this problem, they continued to take the full payment. I was simultaneously making payments via electronic transfer from my TD Bank Checking account. Each one of these electronic transfer payments were credited successfully towards the balance. This resulted in overpayment of the account on multiple occasions. On XX/XX/XXXX, I received a letter from TD Card Services informing me my charging privileges had been revoked and I needed to pay the balance in full. On Tuesday the XX/XX/XXXX I called customer service and was told several things. I no longer had access to my account and my balance was {$3900.00}. The charging privileges had been revoked due to ten stopped payments on my account. I explained that the stop payments were applied in error by TD Bank to stop recurring max payments. They advised me to go to the branch where I opened the account and have them call TD Card Services and/or fax a letter stating that the stop payments were applied in error. On Saturday, XX/XX/XXXX I went to the TD Bank branch where I had opened my checking account and issued the credit card. They called card services, handed the phone back to me, and had me explain the whole issue. My account went into a formal account review process and they sent no fax. On Monday, XX/XX/XXXX, I received an automated phone call telling me that the account review had been completed and that I still needed to pay the balance in full. There were over 18 phone calls made since, one which included the branch manager of the TD store and a TD Card Services rep, who all agreed my payments had been made and the stop payments were applied in error, but nobody could reopen the account. They all agreed the easiest thing to do would be to pay the balance in full and reapply for a new account. On Saturday, XX/XX/XXXXI knew I would have a payment due. I called and asked to make a payment over the phone so I would at least avoid late penalties. TD Card Services explained they would only accept a payment in full on the account. I asked what would happen if I made no payment and asked for a second corporate review in writing and was told my account would be sent to collections and my credit score would be damaged. I asked if the account would be reopened if I paid the balance in full and was told no. I was told that in order to maintain my excellent credit I would need to reapply for a new card after paying the account balance in full. I asked about redeeming the XXXX Rewards Points on my account ( the equivalent of {$510.00} real American dollars ) and was told I would be unable to redeem those points because of the credit revoked status on the account. I paid the full balance of {$3900.00} from a savings account with a separate institution. The payment was not immediately applied because it was an electronic transfer ; on Tuesday, XX/XX/XXXX another recurring max payment was made from my checking account in the amount of {$1500.00}. It was replaced the following day. Currently the account is inactive. I have reapplied for a different card, but I would like compensation for the time and hardship this has been for the past eleven months. For three days out of every month my checking account was overdrawn and I was unable to access my own money due to the ineptitude of the TD Card Services Rep who placed the stop payments on my account in error. I would like my rewards points back and a review of my credit score to make sure no harm was done because of the massive errors on behalf of TD Bank, if not the reopening of this account. I paid less than {$23.00} in interest on this account and I would like a review of that because I believe I paid this account off in full every month. I dont think I should have been threatened into re-appying for a new card with TD Bank before anyone had resolved the problem on my credit revoked account. This should fall on them. In a rough estimate I have spent at least 5.5 hours on the phone and another 5 in person attempting to solve this problem with zero help from anyone at TD Bank.
Company Response: Closed with monetary relief

Timely Response

2018-05-29

Del Sur, CA

Incorrect information on your report

Credit card or prepaid card: Store credit card

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-05-29

Phila, PA

Incorrect information on your report

Payday loan, title loan, or personal loan: Installment loan

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-05-29

FL

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Complaint: On XX/XX/XXXX, I went to the TD Bank locates at XXXX XXXX XXXX in XXXX, Fl in ref to an account being opened in my name. I received a statement from XX/XX/XXXX-XX/XX/XXXX with a XXXX balance. The bank rep, XXXX XXXX XXXX, said the acct was opened on-line and they immediately closed it. I informed them I had my personal info compromised in the IRS release of info and had a police report for that. I had a police report written for this incident. In the last week I have received two ledgers with checks and deposit slips for my new acct wITH TD Bank, each with a different acct number. Both ledgers were sent to my house. I called their Fraud dept and after being on hold for 30 mins, was disconnected shortly after the fraud employee answered the phone. I called back and have been on hold for 25 mins again after explaining to the receptionist I am a victim of fraud agai with their bank
Company Response: Closed with non-monetary relief

Timely Response

2018-05-29

East Orange, NJ

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-05-28

N Haven, CT

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Complaint: I was contacted on or about XX/XX/2018, by XXXX XXXX XXXX XXXX, for a debt with XXXX stores. I paid it immediately with them. I asked how I am turned to collection, when I never received a mailed bill, e mailed bill or call from XXXX. The agent from XXXX XXXX noted, for some reason, there was a block on my account, which may explain lack of billing I am very conscious of my credit rating, and am never late with a payment. This has trashed my credit from XXXX down to XXXX. I was looking to apply for a mortgage, and now can not, due to this. I have e mailed XXXX but gotten no reply. I can not call, because when i do, it goes direct to " contact XXXX XXXX regarding your account '' I feel sending me to collection, over a bill I did not get, is a violation. I appreciate anything you can do to help.
Company Response: Closed with explanation

Timely Response

2018-05-28

De Soto, MO

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: Without my knowledge, my wife opened a XXXX credit card in my name on XX/XX/XXXX. I found out because I am pursuing a divorce, so I checked my credit score to get an idea of my financial health. I called XXXX XXXXs fraud department - they will not do anything to help me. They said I am responsible for this card, even though I didn't open it, nor did I know it existed and never saw one statement. My wife admitted to hiding the statements from me. After XXXX would do nothing, I asked my divorce lawyer what to do. My lawyer said since my wife admitted to defrauding me and hiding it for three years, I should request the statements ( which I have ) and pay the minimum monthly balance on the card, which I have been. The balance since I've started paying is now at {$2000.00} as of XX/XX/XXXX. I tried to seek a fair solution for both XXXX and myself, but they left me no choice but to pay this card that I never knew existed. It is in my name and I didn't even open it. I think XXXX is responsible along with my wife, because I was not even their customer and I was still a victim of fraud they will do nothing about.
Company Response: Closed with monetary relief

Timely Response

2018-05-28

Gloucester City, NJ

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: I used mobile deposite to put my two paychecks in from my work place, together over {$1300.00} and it's being withheld from me for an extra 9 days. I get paid biweekly and all my money for my NOW past due bills is in there. I called TD bank twice and they pretty much told me " oh well '' and wouldn't even give me a reason why they are being held. At this point I want my money and to close my account.
Company Response: Closed with non-monetary relief

Timely Response