Specialized Loan Servicing LLC

2016-03-02

Staten Island, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: PART XXXX -- REAL ESTATE SETTLEMENT PROCEDURES ACT ( REGULATION X ) Subpart C -- Mortgage Servicing CFR XXXX ( b ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ). Specifically, I 'm requesting to know the identity of a true secured lender/creditor, and the existence of debt. Because of extensive criminal activity and fraud in this arena, I require proof of the chain of secured ownership from the original alleged lender/creditor to the alleged current lender/creditor. CFR XXXX XXXX b ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ). I 've been asking for a " copy '' of the note with a blank or special endorsement, allonge, an assignment of the note, or an affidavit otherwise proving status as the holder of the note. The attached assignment of mortgage does not contain any allonge, special endorsement, or affidavit. In fact, XXXX XXXX Bank, XXXX, has been publicly out of business since XXXX. Please see attached document for verification and confirmation from the Federal Deposit Insurance Corporation. According to the FDIC, XXXX XXXX Bank, XXXX did [ n ] ot exist on XXXX XXXX, XXXX. The attached assignments of mortgage make it appears XXXX XXXX Bank, XXXX was an active company on XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-02

CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Loan was sold to Specialized Loan Servicing from XXXX XXXX in XXXX, XXXX. Received letter stating SLS is the new servicer in XXXX, XXXX. Never heard anything else until a voicemail message left on home phone on XXXX XXXX, XXXX stated we were delinquent. XXXX payment was received by XXXX on XXXX XXXX. I attempted to call SLS and set up automatic payment for XXXX, and SLS informed me that I would have to pay by check and set up for next month. Just received statement for XXXX/XXXX/XXXX stating that we are in arrears again for XXXX and XXXX payments. Sent in check for total amount, and today voicemail on home phone claiming we are in " serious delinquency ''. I still do n't know whether their system has taken our automatic payment, and if the payment is received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-02

LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Failure to pay my property taxes by SLS, even though I have called them over 7 times and asked them to pay them. They refuse to call me back. Also, they paid the property taxes on another piece or property I own which was refunded to SLS in the amount of {$94.00} by the XXXX XXXX tax assessor who informed SLS that they paid the wrong taxes. SLS refuses to credit my escrow account for the refund. I faxed them a copy of the correct property tax assessment on or about XXXX XXXX, 2016, which they confirmed receipt of and yet they refuse to pay the property tax and refuse to call me back and/or speak with me. Now there are over {$100.00} in interest and penalties due in addition to the {$1500.00} in property taxes. I have made 7 or 8 phone calls in the last two months to no avail. The representative tells me they are researching the problem ; she then transfers me to a supervisor which goes directly to a voice mail. After leaving a long detailed message, I have not received one phone call back and the delinquent tax bill which is now 3 months overdue is still not paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-01

Dublin, OH

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-01

Brandon, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-01

Chesapeake, VA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-01

East Troy, WI

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: On XXXX/XXXX/XXXX, my mortgage servicer ( XXXX ) notified me the rate on my ARM was going up to 3.625 % from 3.25 % and my payment as of XXXX/XXXX/XXXX would be {$940.00}, up from {$910.00} the year before. On XXXX/XXXX/XXXX I got notice from XXXX that they would no longer be servicing my mortgage. All payments due on or after XXXX/XXXX/XXXX were to be paid to Specialized Loan Servicing ( SLS ). Nothing else would change. So I sent XXXX 's payment due XXXX/XXXX/XXXX to XXXX on XXXX/XXXX/XXXX and they received it XXXX/XXXX/XXXX. I have copies of the cancelled check. XXXX 's payment has been received and verified by XXXX. XX/XX/XXXX my wife called SLS to verify our account number, payment amount and where to send it since this was our first payment to them and we did n't have a statement from them yet. They verified the account # and address but the amount due was now {$58.00} higher per month, up to {$1000.00}, even though nothing was supposed to change and the interest rate was still the same. I have a letter from SLS stating " No other terms of your note and mortgage will change ''. My wife went back and forth with them on this a little bit before I got involved. When I did I asked for an amortization schedule showing how they arrived at this new amount totaling an additional {$700.00} per year. Numbers do n't lie. Amortize {$180000.00} over 290 months at a rate of 3.625 % with a payment of {$1000.00}. It wo n't work. They sent me an amortization schedule with the wrong balance because they are saying I did n't make XXXX 's payment and they used a rate of 3.25 % with a payment of {$910.00}! Since then I have spoken with XXXX or XXXX representatives from SLS. Not one of them can tell me where the additional {$58.00} comes from. I pay my own insurance and my own property taxes. They have never said that was where the additional monthly amount came from. They go to talk to a supervisor and then they rush me off the phone. I have sent them a qualified written request for information in the form of an email and I have not gotten a response. I have since been told my account in delinquent and that they have not received XXXX 's payment. I have informed them multiple times that it was sent to XXXX and that they need to contact them if they think it belongs to them. They have not. They still say it is delinquent and that I have not made a payment since XXXX. The week of XXXX XXXX I received XXXX letters of intent to foreclose, so I sent them XXXX types of proof of my payment to XXXX, I sent them the interest rate increase notification with the new amount and rate and the copy of their letter stating nothing will change, I sent them XXXX 's and XXXX 's payments for {$940.00} each, so I am current until XXXX XXXX. Today they sent a photographer out to my house to proceed with the foreclosure. I have not received any communication from them whatsoever other than threatening to foreclose for payments I have not missed. They offered to modify my loan and stretch out my mortgage with lower payments. Which I think is one of their intentions ; to re-write my loan. I do n't need lower payments. I need an honest mortgage servicer that is not trying to steal my home. My loan to value is about XXXX %. This has moved from a notice of a delinquent payment to foreclosure at lightning speed. About 4 weeks, maybe less. Especially when I have n't missed a payment. Now they likely wo n't cash XXXX 's and XXXX 's payments because they consider them partial payments even though I sent documentation that {$940.00} is the correct amount. No one calls me back or even acknowledges me. I can no longer attribute treatment like this to incompetence. I think something criminal is going on. For one, they will make money on my home based on loan to value. They have never contacted XXXX for XXXX 's payment. Four weeks from " delinquent '', which I am not, to foreclosure!? Unheard of!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-01

Discovery Bay, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX XXXX sold my loan to SLS www.sls.net on XXXX/XXXX/2015. XXXX sent my payments during transition via wire transfer. SLS never credited $ XXXX in funds ( transaction # s, dates, times all provided in writing ), then said they would foreclose because we had not paid. Made payments through bank online bill pay and have documentation, next they began returning online payments because the account was closed. Sent XXXX cashier 's checks totaling another XXXX they have never acknowledged payment for and now say we owe them a huge amount of money. They are also not properly paying our taxes which are in escrow in our payment. Our home has $ XXXX in equity in a very desirable area for schools, etc. We know they want to take the property and sell it quickly. We do n't know where to go for advice that is legitimate. XXXX XXXX ( XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-02-29

Falls Church, VA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-27

Discovery Bay, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Friday, XXXX XXXX, XXXX Specialized Loan Services ( SLS ) XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CO XXXX Dear SLS : Thank you for the response to my letter dated XXXX XXXX, XXXX, regarding validation of debt for the mortgage account number XXXX. As you indicate, you have found no errors in the documents you relied on in reaching your determination. Please provide the documents you relied upon in reaching your determination to me. To expedite a resolution, please review this summary of facts, including the identification of documents, that I rely on to question the validity of the debt claim by XXXX XXXX XXXX ( XXXX ) on mortgage account number XXXX, your efforts to collect the XXXX debt including placing my account in past due status adverse to my credit records. XXXX XXXX Bankruptcy Trustee final payment XX/XX/XXXX XXXX demanded {$3100.00} for XX/XX/XXXX Mortgage Payment Contacted XXXX and questioned the demand XXXX denied making an error in demanding {$3100.00} Paid RCS {$3100.00} XX/XX/XXXX XXXX loan account number XXXX showed : XXXX applied the {$3100.00} payment in XXXX to a prior claim of debt in XXXX XXXX XXXX applied prior payments under bankruptcy to a prior claim of debt XXXX XXXX XXXX applied prior payments under bankruptcy to a prior claim of debt in XXXX XXXX Contacted XXXX and questioned the financial practice of applying payments made to the Bankruptcy Trustee and my XX/XX/XXXX payment to prior claims of debt in XX/XX/XXXX, XX/XX/XXXX and XXXX XXXX. XXXX asserted the right to collect past due debts from XXXX XXXX forward, representing a total of {$26000.00}, including {$900.00} in legal fees. Paid XXXX {$1600.00}, the mortgage payment due under the terms of my bankruptcy plan. Raised the issue about court documents submitted by XXXX attesting to the fact that all monies owed on mortgage loan number XXXX, in Bankruptcy, were paid and mortgage loan number XXXX, was current and in good standing. XXXX filed a notice of mortgage change to take effect XXXX XXXX, XXXX, in the amount {$3100.00} XXXX XXXX acknowledged an error. XXXX recalculated the loan transaction history indicating payments had been received through XXXX XXXX, XXXX XXXX transferred the loan to SLS XXXX XXXX Paid SLS {$3100.00} for XX/XX/XXXX mortgage SLS applied funds to debt claimed by XXXX for the XX/XX/XXXX Mortgage XX/XX/XXXX Notified SLS in writing that the debt claimed by XXXX is disputed Paid SLS {$3100.00} for XX/XX/XXXX mortgage SLS finds no error in the documents researched The documents relied on to question the validity of the debt claimed by XXXX include court documents, mortgage payment receipts, and online mortgage records maintained by XXXX. The court documents filed by XXXX regarding mortgage loan XXXX, the amount, {$19000.00}, to cure the default in the Notice of Final Cure Payment confirmed that the default was cured and the mortgage loan payments were current as regards to post-petition payments as of XXXX XXXX, XXXX. XXXX did not mention additional debt including a debt for attorney 's fees in the amount of {$900.00} added to the loan and not collected. XXXX did not file a notice of change to the mortgage payment of {$1600.00}, as well. When confronted with court documents and the loan transaction history showing that XXXX reported one set of facts, no outstanding debt, to the court ; and another set of facts to me, {$26000.00} in outstanding debt, XXXX adjusted the set of facts used to collect, from me, additional debt occurring during bankruptcy. XXXX engaged in backdating payments for a total of {$4800.00} in overpayments for a period of three months on a claim of debt. My XX/XX/XXXX and XX/XX/XXXX mortgage payment receipts to XXXX total {$4700.00}, or approximately {$1500.00} over the actual amount due in XX/XX/XXXX and XX/XX/XXXX. This overage vanishes under XXXX financial accounting practices, which appear to apply overages in escrow to pay
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-27

South Florida, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: I am Complaining about SLS my loan servicer, SLS says in a letter sent to CFPB that I will attach for your review that mediation took place on XX/XX/2016, but in fact their attorney refused to, and we ended up in court on XX/XX/XXXX instead of mediation which is what I was promised since the very beginning, also in that latter it indicates that meditation was postponed to a later date which is not true, a settlement agreement will also be attach for your review, their attorney offered me conciliation NOT mediation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-02-26

Great Neck, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-02-26

City Industry, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-26

Ahtanum, WA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-26

Fountainville, PA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-26

PA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I am disputing the total amount outstanding on a home equity loan written by XXXX and serviced by Specialized Loan Servicing ( SLS ). I have been trying unsuccessfully to get a transactions history on this account and a copy of the original note for more than two weeks now. My understanding is that XXXX still holds the home equity loan ( I receive my tax documents from XXXX ) but that SLS handles payment, customer service and account inquiries for XXXX. I called XXXX regarding the account history and original loan documentation, I was informed that they could not help me and I would have to contact SLS. When I contacted SLS more than XXXX weeks ago, the representative I spoke with said that she placed an order for the account history and original note paperwork, and I could expect to receive it via USPS within a week. When I called SLS back today to inquire as to the status of the history and the copy of the note, I was informed by a different representative that the initial request made two weeks ago was " invalid '' and nothing had been ordered. When I asked why I was not notified, she indicated that it was not their policy to advise customers of invalid orders, she was sorry for the delay, but there was nothing she could do except try and submit the request again, which could take an additional two weeks for processing and delivery. I explained to her that the loan was coming due in 45 days and I needed this history, along with a copy of the original note from 10 years ago, as soon as possible because I was disputing the amount outstanding. She reviewed my account, and provided a verbal history of the account : when the home equity loan was originated, the initial draw amount, the interest rate, etc. The original draw amount and interest rate did not align with my recollection, and I indicated this to her. She responded by saying that she was " not in the business of falsifying documents '' ( I never suggested that she falsified any documents - I simply requested information about the account ) and my recollection must be incorrect and my records were incomplete, otherwise I would not be requesting a copy of the note and the history in the first place. I do not dispute that there is a balance on this home equity account. I do, however, dispute the total amount outstanding, the adjustable rate ( my recollection is that the original note was for a fixed rate ), and the fact that SLS is characterizing the loan as a HELOC - my original understanding was that this was NOT a line of credit, and I would like to see all transactions ( payments and draws against the line of credit ) to verify the amount outstanding to pay off and close this account. I am simply asking for information about my account, and SLS is making it extremely difficult to obtain this information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-25

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-24

Corona, CA

Other

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-24

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Specialized Loan # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX. This company purchased my mortgage loan recently and I have a perfect payment history. I have called on XX/XX/XXXX and spoke with XXXX who was rude and avoided my direct question whether they were a licensed third party collection agency-she finally admitted " yes '', I asked, why would SLS send a new customer a " collection notice '' and it even referenced that it was an attempt to collect a debt ... she said because they also service delinquent loans. I replied by saying my loan was NOT delinquent, and that I received my XXXX mortgage payment notice had incorrect payment amount and that it did n't reference my separate check # XXXX for an escrow shortage of {$740.00} and XXXX said that my info was wrong, there was NOT an escrow shortage ( even though I have notice from previous lender that there was so I sent the payment and check was cashed but not applied to my shortage ). I was promised a return call by XXXX a supervisor no later than XX/XX/2016. I never got a call and called their customer service number XXXX and was on hold for 16 minutes and hung up. I called back again today and same thing. I expect an immediate reply to my incorrect mortgage payment and an apology for treating a new customer so rudely and poorly. My next payment is due XXXX so urgency is appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-02-24

Cane Creek, AR

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-24

Atlanta, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Hello, I am XXXX XXXX and thank you for reading my story. My husband and I are trying to save our home from being escalated out from under us by our mortgage holder. We finally got a modification in XXXX of XXXX & the 3 month trial was up XXXX XXXX, XXXX. Through the magic of escrow & intrest our $ XXXX mortgage is now $ XXXX and today I was informed my monthly payment was going up another {$200.00}. The lender claims that this is necessary because I 'm in arrears on the escrow {$4000.00}. This is XXXX! If there was an arrearage it should have been handled within the modification. We built this home ourselves in XXXX and it 's located next door to my XXXX year old mothers home whom I care for. My parents bought the property in XXXX Our home loan was with XXXX Mortgage for {$1900.00} a month and we had never missed a payment. I paid my own taxes and insurance. In XX/XX/XXXX my husband 's XXXX. XXXX was denied so he began XXXX work as often as possible but he earns much less than he did before. I am a XXXX. My employment has been off & on since the economic turndown. I have had several very good jobs just disappear due to mergers, takeovers, and closings. We have used up all our savings, sold our stocks, cashed in our IRA 's and my pension from XXXX. We have nothing left but our home. When XXXX XXXX XXXX bought XXXX 's mortgages in XXXX or XXXX they took over our mortgage. I continued paying my regular payment until one day XXXX refused to accept my payment. They said I was n't paying my full payment. When questioned they told me they had added two escrow accounts to my mortgage that brought the payment up to {$2600.00} per month. I asked them to remove them as I had not given them permission to add them but they refused citing that they had to protect the Bank in case I did n't pay my taxes. I got an Attorney ; XXXX XXXX XXXX. out of XXXX XXXX, FL ; and paid them {$2500.00} to help me get a modification. ( They turned out to be crooks and were indicted by the Florida Attorney General for Mortgage Fraud. ) As soon as XXXX heard 'lawyer ' they transferred my loan to Specialized Loan Service . It took me from XXXX to XXXX of XXXX, hundreds of personal hours faxing and copying, checkstubs, tax returns, IRS permissions and hundreds of miscellaneous documents to finally get a modification. BUT : The only modification offer they made was based NOT on my actual mortgage payment of {$1900.00} but on XXXX {$2600.00}. To keep our home we had to agree to pay {$2000.00} per month. Right after this went through my company closed in XXXX XXXX. For the last year we have taken every job offered. I worked at XXXX XXXX so we could keep the utilities on through the holidays. My mother, children and other relatives help.It means so much to us to be able to live without fear of losing our home, without having to choose which Bill to pay or how much food we can afford to buy. With your help we could finally be solvent again. We have lived with this sword of XXXX hanging over us for five years now. I can not express the gratitude we would have for all your help us to get out from under it. Thank you in advance for sharing our story.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-23

Hemet, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-23

Simi Valley, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I am writing this complaint to address the recent RESPA ( CFPB ) and California Homeowner Bill of Rights ( CA HBOR ) violations to perpetuate foreclosure. Being that this is the primary residence for me and my family, we are afforded additional consumer rights that are being violated by Specialized Loan Servicing. RESPA ( CFPB ) VIOLATIONS Per the CFPB and RESPA, a mortgage servicer is required to provide a single point of contact ( SPOC ) once the mortgage loan is in the RMA review process. XXXX, the prior SPOC, was removed from the mortgage loan before the 30-day appeal period and no other representative was assigned at SLS. We submitted an appeal that stated that we were presenting new income to open a new RMA review and there was never any missing docs letters that went out nor was there any outreach effort by the assigned single point of contact per our knowledge prior to her removal from the file. This is not only a violation of RESPA but also the CA HBOR. A sale date is still pending for this Thursday, XXXX XXXX, 2016. We request an immediate postponement due to the fact that we were not afforded our consumer rights per RESPA ( and the CA HBOR as explained below ) and SLS continued on with foreclosure after new income was presented to warrant a new RMA review. Please have SLS halt the foreclosure to allow for a full RMA review to retain our primary residence. CA HBOR VIOLATIONS We reside in the property located at XXXX XXXX XXXX XXXX XXXX, XXXX, California XXXX, making it our primary residence and affording us the rights within the California Homeowner Bill of Rights ( CA HBOR ). Under the CA HBOR, we are not only guaranteed a single point of contact ( SPOC ) but we are also guaranteed a dual-tracking free review process. Basically, we are required to submit a loan modification application ( RMA ) and the servicer is to stop the foreclosure. Unfortunately, Specialized Loan Servicing did not even process the new RMA that was submitted well in advance for the pending sale date and disregarded submitted documentation to violate our consumer rights and to perpetuate an unfair and deceptive foreclosure. A sale date is still pending for this Thursday, XXXX XXXX, 2016. We request an immediate postponement due to the fact that we were not afforded our consumer rights per the CA HBOR and SLS continued on with foreclosure after new income was presented to warrant a new RMA review. Please have SLS halt the foreclosure to allow for a full RMA review to retain our primary residence. We were notified on XXXX XXXX, 2016, that a resolution letter for the appeal was dated for that day and mailed out to us in the regular mail ; the representative that we spoke with named XXXX ( Agent ID # XXXX ) could not guarantee that the SLS response would be received before the home was scheduled for foreclosure, which is undeniably violating in multiple ways, especially when there is a new XXXX pending for review. More time should have been afforded us with regard to a decision of this magnitude. This is further evidence that there have been some unfair, deceptive and abusive acts and practices ( UDAAP ) being utilized by SLS. Due to the time sensitive nature of this QWR with a sale date pending for XX/XX/XXXX, please expedite your response. Thank you in advance for your assistance with this matter and I look forward to an immediate response.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-02-23

CA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: I purchased my residence in XXXX. My first mortgage was with XXXX and the second mortgage was with XXXX as well. XXXX purchased the HELOC from XXXX XXXX XXXX, who had purchased it from XXXX. I then fell behind on the payments to my HELOC in XX/XX/XXXX or XX/XX/XXXX. Specialized Loan Servicing , LLC, who was servicing the loan on behalf of XXXX sent a me a pre-approved package for a loan modification dated XXXX XXXX, XXXX. The instructions stated that if I agreed with the terms, I should sign and mail in the agreement along with a payment. I signed the XX/XX/XXXX agreement on XXXX/XXXX/XXXX and sent in to SLS along with a cashier 's check for XXXX. Thereafter I noticed a vague term in paragraph XXXX of the agreement. I then contacted SLS about the vague term ( no indication of what will happen after 17 years, what the balloon payment would be at the end, amount of payment, etc ). SLS told me that they would send an updated agreement. SLS followed up by sending me a letter dated XXXX/XXXX/XXXX with an updated paragraph XXXX and then followed up with a revised agreement. I was making payments as per the terms of the first agreement I signed. I waited for my loan modification to be processed but I received no word from SLS. I contacted SLS XX/XX/XXXX regarding the status of my loan modification. They had no word still. On XX/XX/XXXX I received another pre-approved HELOC loan mod agreement asking me to sign and send back with payment. I again contacted SLS and they told me that if I sign this new agreement, it would supersede the agreement I had already signed and all the payments I had been making would apply to this new agreement and that I would not have to send in a new check. So I signed the enclosed acknowledgment and sent it back to SLS. Even after this, I heard nothing back from SLS regarding my loan modification. I have called SLS more than 150 times regarding my loan mod. They do n't know what has happened to my loan modification even though I have been making payments as they asked. Again in or about XXXX SLS sent yet another loan mod agreement ( proposal ) which does n't reduce the principal or the payments. When I contacted SLS they told me that they no longer have a loan modification program to offer me even though I signed and sent back the agreement and made payments on the agreement. Now I am facing the real possibility of a foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-02-23

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I have had a line of credit with specialized loan servicing for many years and have never had any issues and have always paid on time. I was offered a modification with them several years ago after the XXXX shock and agreed to it. The mod is fixed 4 % interest only for the remainder of life of the line of credit. Two months ago I noticed that the payment increased and discovered their system of record reflects 4.25 % instead of the 4 %. Several calls in the last six weeks while waiting on a research ticket to be resolved to remedy this situation has gone ignored. Their executive office halted the continued montly ACH from my savings account and now I am having to call in payments due to non-corrective action on their part. According to the executive office, they do not know why their computer is not correcting the rate back to 4 %. We are making ( estimated ) payments now based on previous years payments based on the respective month. The fact that a mortgage servicing company can not explain, nor correct something as critical as the interest rate is egregious. Please help me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response