Specialized Loan Servicing LLC

2016-03-24

Milton, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-24

Covina, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-24

Warrenton, VA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-24

Simi Valley, CA

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Complaint: My second mortgage or " HELOC '' matured 2 years ago since I filed bankruptcy 7 years ago and had not received any statements from them since that time I was unaware of it being close to maturity since that time I have filled out paperwork with them at least 5 times each time they say something is missing and I send that and no response. When I call back I am told the paperwork is too old and needs to be resubmitted. They have sent my home for foreclosure. Since I have a lot of equity in my home I feel they are doing something called " Dual Tracking '' which I understand is illegal in California
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-24

Otis, CO

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-23

San Jose, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-23

Oceanside, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: XXXX XXXX, XXXX. Servicer/Lender PredatoryLoan ( ARM ) XXXX ( 5 year fixed -interest only, 25 year ARM ) apparently funded by XXXX . Originated XX/XX/XXXX .In XX/XX/XXXX as homeownerNOT LATE we asked to do a principal reduction @ the time we were told & have written communication along from several employees, executives " we do not know who your investor is? '' All of which is documented via email, phone conversations, certified/registered mail. In addition, they reported us late, accelerate on our home by certified mail receipts, created a short sale, declined all requests to pay off loan in full, declined purchase offers all while NOT LATE! They still could not find out who are investor was. NOt too mention they tried to decline payments WHEN WE were not late. They told us " you have to go late to find out who your investor is. '' Every employee email & executive indicating such. Back & Forth for 2 years, Again still declining any attempt to discuss principal reduction, I even asked " if you do n't know then where are my payments going to? '' They spent over XXXX hrs telling me how to write a hardship letter, what it has to say, how to word yet still declining every attempt to do a principal reduction, & purchase/payoff loan.Through the years we have hired/paid different attorneys, non profits, mailed letters, individuals, spoke with past & present employees WE BLAME THEM & RELIED on their advise by doing exactly what they told usto do.They PUTT US IN THIS POSITION & ALL OUR MONEY LOST. Presently, now we have NOD, Trustee Sale date XX/XX/XXXX. Again they ignore our letters & WE paid AGAIN ATTY & NON PROFIT of which get the same results & at our expense TO HELP US. We finally took their advise went late. Still to get the same answer " we do not know " who your investor is ( all documented ) & still turning down any concrete answers AND OUR expense they would reinstate our loan after months & months. During the time & after we took their advise we attended seminars, spoke to attorneys, contacted agencies/individual, wrote letters, again NOTHING! Everyone seems to have an interest in our property or own it, yet no one can tell us who the investor is. Currently, now Specialized Loan Servicing claiming to be the lender, creditor, debtor all in one acting on behalf of a lender /investor claiming to have interest & own our home? THe Mortgage Law Firm XXXX XXXX XXXX. indicates in the NOD & NOTS they are acting on behalf of the Lender, our the lender yet we still have no idea who owns our property as we thought we do? There is a scheduled NOTS XXXX/XXXX/XXXX. Specialized loan Servicing or the Mortgage Law Firm, XXXX XXXX XXXX, XXXX as Trustee for the XXXX XXXX XXXX XXXX XXXX , XXXX Mortgage Pass Through Certificates WHOEVER is the LENDER NOW contradicts IN all their written correspondence have not only an interest, claims to owns, acting on behalf of.., duly authorized for..attorney-in-fact ... YET ALL ALONG the original contract lender I signed did not even know who are investor was? How can someone sell, transfer, assign if the original entity i signed did n't even know? All these people, institutions have requested personal & confidential financial information we have complied WITH no results, They IGNORE all of our requests both by Attorneys, Us, NON profits, individuals & AT OUR EXPENSE AGAIN!. It has costs us THOUSANDS & THOUSANDS OF $ . We ARE NOT LATE ON OUR PROPERTY TAXES NOR INSURANCE EVER.NOW we defamed on title, there is NOTS, they continue to ignore all communication by passing me from one person to the next, say one thing doing another, ignoring correspondence from counsel, non profits, individuals & us. THey use computer generated letters. WE now have NOTS scheduled XXXX/XXXX/XXXX authorized agents, duly appointed people, WHICH in itself contradicts. We did EXACLTY as we were told by authorized agents, duly appointed indiv, attorney-in-fact, & employee
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-23

Fresno, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am XXXX years old and SLS has lied to me and is trying to sell my home even though they have a complete package and are reviewing me for a modification. SLS confirmed that they have a complete file but no point of contact has been assigned to the case and they are not placing the sale on HOLD. Additionally, XX/XX/2015, I had explained to SLS the hardships that I endured due to my illness and increased medical expenses and they promises to lower my interest and then next thing, my home is in foreclosure. I am XXXX years old and have been in this home for 26 years and this is where I will die. I do not want to be a burden to the state or other tax paying citizen. I AM WILLING to pay my mortgage and had they kept their promise last year I would be paying a mortgage and not facing foreclosure in two days. Now, for a week they have had a full modification package and are reviewing me but are not placing sale on hold or postponing. Please help me as I have no one, All of my family is dead. I worked hard all of my life and SLS should not be allowed to kick out XXXX citizens into the streets especially after promises were made and after they are blatantly failing to comply with CA homeowner bill of rights.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-23

Andover, MN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-22

Snohomish, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-22

Bridgewater, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-22

Staten Island, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I 'm requesting for Specialized Loan Servicing to respond immediately to XXXX XXXX XXXX and provide proof of the chain of secured ownership from the original alleged lender/creditor to the alleged current lender/creditor. I want a " copy '' of the note with a blank or special endorsement, allonge, an assignment of the note, or an affidavit otherwise proving status as the holder of the note. The attached assignment of mortgage does not contain any allonge, special endorsement, or affidavit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-21

N Bethesda, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2016-03-21

Bowie, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-21

Green Cove Springs, FL

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-21

Detroit, MI

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-21

Laguna Beach, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My mortgage servicer, SLS, has put insurance on my property since they claim I did not have coverage. My agent sent them information at least 3 times and no one at the company looked at the information nor notified me that they needed proof of other coverage. I had the condo association coverage sent to them. They wanted my personal coverage. I have always had coverage but by the time they finally said I had sent them the wrong information they had already put expensive coverage on my loan and started an escrow account. They want to charge me over {$1000.00} for coverage which has cost me only about {$200.00}. I called about this and the woman on the other end hung up. I think they do this as a total rip off to the customer. I am sure they earn a big commission on this very expensive policy which really does n't have much coverage for them. The main condo building policy is the most important which was sent to them 3 times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-20

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: SPECIALIZED LOAN SERVICES ( SLS ) Chronology of Events I am writing to request an investigation of Specialized Loan Servicing ( SLS ), a mortgage service provider. This company purchased condominium unit content insurance at exorbitant rates under suspicious circumstances ; then raided my escrow account to pay the charges. Following is a chronology of what transpired regarding my account : XXXX/XXXX/XXXX - I purchased a XXXX home condominium in XXXX XXXX XXXX, Fl. The condo was financed by XXXX XXXX XXXX. Since the home would not be rented, the unit would be sparsely furnished, the structure well insured, and my financial position strong, XXXX did not require condo content insurance coverage. XXXX/XXXX/XXXX - The condo is refinanced through XXXX XXXX XXXX XXXX. No condominium unit ( content ) insurance is required for the same reasons as noted above. XXXX/XXXX/XXXX - XXXX XXXX XXXX transfers mortgage to Specialized Loan Servicing ( SLS ). SLS provided no notification directly or indirectly that condo content insurance is required at the time. XXXX/XXXX/XXXX - I receive letter, dated XXXX/XXXX/XXXX, from SLS notifying me that condo insurance unit coverage is required. XXXX/XXXX/XXXX - I contacted by phone XXXX XXXX, supervisor of SLS insurance department, and XXXX ( ID # XXXX ) of the SLS Executive Services department. I explained that I had owned the property for nearly 8 years and the previous lenders waived the condo unit coverage. I requested similar waiver. Both persons told me SLS would never consider a waiver and they do not care of the circumstances. XXXX/XXXX/XXXX - I wrote SLS 's CEO, XXXX XXXX, outlining my circumstances and requested a waiver. XXXX/XXXX/XXXX - I received letter from SLS, dated XXXX/XXXX/XXXX, indicating they would not consider waiver ; that I had to get required coverage. XXXX/XXXX/XXXX - after conducting due diligence, I obtained the required insurance coverage for {$330.00}, and submitted the insurance certificate online, reflecting coverage effective XXXX/XXXX/XXXX through XXXX/XXXX/XXXX. XXXX/XXXX/XXXX - received SLS letter dated XXXX/XXXX/XXXX, stating they have purchased single interest condo insurance coverage and attached it to my account at a cost of {$2000.00}. Furthermore, the insurance would be retroactive to XXXX/XXXX/XXXX, the date they acquired the mortgage from my previous lender. Needless, I was shocked and disappointed. XXXX/XXXX/XXXX - I learned that SLS had raided my escrow account to pay for its exorbitant condo insurance, resulting in a negative escrow balance. Since I had owned this property for 8 years and had never been required to obtain the condo unit coverage by previous lenders, it is unfair, unreasonable and possibly illegal that a 3rd party lender with whom I had never contracted with, would acquire my mortgage, take 9 months to notify me of its insurance requirements ; buy coverage at exorbitant price ; back-date the coverage ; then raid by escrow account to pay for it while I was pursuing my own coverage at a significantly lesser cost. I will upload copy of documentation supporting my claim. I hope your office will review this case closely to put an end to such consumer abuse. Thanks in advance! XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-20

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I have always paid my bills on time. In XXXX, however, my business suffered a severe financial crisis and had to declare chapter XXXX. My HELOC was discharged but we wanted to keep the house and so since then I have been working very hard day and night and have been paying my bills on time. I voluntarily caught up the payments on my HELOC in XXXX and then it was sold to a serving company who resold it to SLS. I have continued making on time voluntary interest payments for the past 5 years and have never missed a payment or been late. In XXXX XXXX the HELOC reaches 10 years and I will owe {$730000.00} balloon payment. There was a clause in the original contract that they have the option to refinance. I called SLS XX/XX/XXXX to ask them if I could refinance in good time so that we do n't wait to the last minute and have any problems as I can afford the monthly payments, but not a lump sum of {$730000.00}. The person who answered seemed very unknowledgeable and incompetent and said because it was discharged I could not refinance. ( But it was discharged and they have happily taken my voluntary interest payments ). I was told to write a letter with my request and they would get back to me in 5 days. I have faxed the letter and mailed it and they are ignoring me. I am feeling like they are loan sharks who took over the loan, and have been taking my interest payment money while waiting for the balloon payment to come due, and then instead of working with me to try and extend the loan or refinance the loan, they are just waiting to pounce on it and take it from me as soon as the balloon payment date arrives. We are trying to refinance through other banks and this could very well happen, but just in case it does n't, I need to keep all options open, and I wish they would cooperate with me, be reasonable and discuss our options, so we can get this taken care of in good time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-20

Five Points, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: My mortgage issues began back in 2010. XXXX lost his job and all financial obligations fell on me. My the husband and I decided to file bankruptcy to fix our financial situation. A year later we were divorcing and I came out of the bankruptcy filing. My ex husband continued with filing Chp XXXX. Once we divorced, my husband decided that he did not want to leave our home, so I left. My husbands attorney advised him not to make house payments b/c he had discovered that our loan was apart of the XXXX financial situation. So my ex husband continued to stay in the home and not make payments. Fast forward XXXX 3 years, my ex husband decides that he no longer wants the responsibility of the home and decides to give me back ownership of the home. Now, I try to decide how to pick up the pieces to pay my mortgage so I can keep my home. I contact Specialized Loan Services, LLC because they are now the servicer for my home loan. I contact them and try to figure out if I can refinance my home. They inform I ca n't refinance the loan b/c it 's in default. So I inquire what I need to do to make payments based on my income alone. They tell me to get a Quit Claim Deed showing that my husband has released his rights to the home. I get this done per their request and send a copy to them. They then have me complete a modification packet to see if I qualify for a loan modification. I do qualify and the send me a 3 month trial payment period. I pay the loan for 3 months and they send me an updated packet with my loan terms and new payment. I begin to make payments in the amount of XXXX dollars. This is great in my eyes and Iw as so excited to see that I was approved for a HARP loan to keep my home. Months later I receive a letter stating that my loan mod has been denied because they needed my ex-husbands signature. Not sure why at this point but I meet with him to get him to complete the paperwork showing he has filed bankruptcy and his signature is provided. Once again I submit this information to SLS. They confirm that this is not enough and now wants me to get a new divorce decree showing that the judge has now given me ownership of the home. I try to get the divorce decree amended. I have the ex husband sign the documents and get them notarized to take downtown. I ca n't get a new divorce decree. I have now hired and attorney b/c SLS has now put my home in foreclosure status. I attend the first court date and they extend my hearing for sixty days. I am almost 9 months XXXX at this time and when I return after the sixty day time period, my attorney misses the court appearance due to sickness and follows up with SLS attorney, XXXX XXXX XXXX. They confirmed they would give me a new modification and then later that night came back and said no and then posted a sale date. My attorney contested it and then they posted a bond hearing of XXXX dollars that I did n't think was fair and I did n't pay it so they proceeded with the sale date. They then gave an extension on the sale date and extended it by 2wks. I feel like this entire process is mortgage fraud. The bank and the servicer are clearly trying to make money. This has affected my credit in every way. I now have almost a XXXX dollar credit status on my credit report for late fees on a XXXX dollar loan, which is crazy. I would have loved to been able to keep my home and make payments. This company has so many complaints online of how they have messed up people 's loan, foreclosed on their homes and taken their money. I am a person who is willing to pay their debt and I feel like I was totally taken advantage of in this situation. I have bad credit and no home, so how can I now mover forward to rebuild because I will now have a foreclosure on my credit report. Please help! I want my house back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-19

Marion, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-18

Flanders, NY

Other

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-18

Lancaster, PA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-03-18

NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am trying to get a loan modification threw SLS loan services. And I am having nothing but trouble, they have included taxes that I have paid into my escrow account. I have sent in receipts showing these taxes paid and no one does anything exept threathen me with foreclosure. I am behind stressed out and I honestly do not what to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-18

Canton, OH

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I had my mortgage through XXXX XXXX XXXX and was sold to Specialized Loan company. I have been unemployed since XXXX and have been going through the XXXX process since then. I have explained this to this company on multiple occassions. I was in a government program to help with my payments in hopes that my XXXX claim would be approved and I could maintain my payments on my own. After the program ended I filed for 2 modifications to help me keep my home. The first one was denied due to the fact they increased my payment to see if I could pay the new amount before the final modification was approved. The second was denied because my income was lowered and they said there was not a program I qualified for and that if I did n't make my account current they would start foreclosure proceedings. In XXXX XXXX I borrowed from everyone I could and came up with over {$4000.00} to save my home. I made the payment through my bank to them which was sent back. I called and questioned them and they said that since I was behind they could not do an automatic payment and said I had to do XXXX XXXX or a check over the phone for which they wanted to charge a fee. After I threw a fit they waived the fee. I then applied for a forebarence so that I could have some time to get a little breather to come up with money to stay current. I just found out today that they mailed the decison on XXXX/XXXX/XXXX and that they denied me because I did n't have a qualifying hardship. I do n't understand what that even means. I asked to talk to someone else that could explain to me why it was denied and was told that there was no one I could talk to and that the decison was final. But in the next breath the rep tells me that I could re-apply again if I chose to do so. What is the point? What is the point of degrading yourself to ask for help and they are not trying to help you keep your home? I absolutely can not stand this company. I do n't even know what else to do at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response