Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 125
2016-02-02
Jersey City, NJ
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: The new mortgage servicer, Speclialized Loan Servicing did not provide me with the required welcome letter. The law requires that borrower receive two notices, one from your original mortgage servicer, the other from the new servicer. Unless you received a written transfer notice at settlement, your current servicer must send you a " Dear Borrower '' letter at least 15 days before the effective date of the transfer, which would be when the first payment is due at the new servicer 's address. The second notice -- a so-called " welcome letter '' -- should come from the new servicer, which must notify you within 15 days after the effective date of the transfer.
Moreover, Speclialized Loan Servicing is engaging in the prohibited practice of dual tracking while I 'm under review for a loan modification. I was under review with the prior servicer, XXXX XXXX XXXX XXXX, XXXX and just prior to the transfer of Specialized Loan Servicing.
Company Response: Company chooses not to provide a public response Closed with explanation
2016-02-02
Jersey City, NJ
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: The new mortgage servicer, Speclialized Loan Servicing did not provide me with the required welcome letter. The law requires that borrower receive XXXX notices, XXXX from your original mortgage servicer, the other from the new servicer. Unless you received a written transfer notice at settlement, your current servicer must send you a " Dear Borrower '' letter at least 15 days before the effective date of the transfer, which would be when the first payment is due at the new servicer 's address. The second notice -- a so-called " welcome letter '' -- should come from the new servicer, which must notify you within 15 days after the effective date of the transfer.
Moreover, Speclialized Loan Servicing is engaging in the prohibited practice of dual tracking while I 'm under review for a loan modification. I was under review with the prior servicer, XXXX XXXX XXXX XXXX, XXXX and just prior to the transfer of Specialized Loan Servicing.
Company Response: Company chooses not to provide a public response Closed with explanation
2016-02-02
Buffalo Mills, PA
Communication tactics
Debt collection: Mortgage
Threatened to take legal action
Company Response: Company chooses not to provide a public response Closed with explanation
2016-02-01
Pinon, CO
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-02-01
Paterson, NJ
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-31
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-31
N Haven, CT
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-31
TX
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: MY ORIGINAL BANK HAS SOLD MY LOAN TO SLS. I NEVER BEEN LATE ON MY PAYMENTS. LAST YEAR I CALLED THE COMPANY TO CHANGE MY PAYMET TO AUTOMATIC DRAFTING. I GAVE THEM ALL THE INFORMATION ON PHONE. BUT DUE THEIR COMPUTER GLITCH ON THEIR END, MY PAYMENT DID NOT GO THROUGH. I ASSUMED EVERYTHING IS FINE AND WITH MY BUSY SCHEDULE I DID NOT CHECK MY BANK STATEMENT. AFTER ONE MONTH THEY CALLED ME STATING THAT MY PAYMENT DID NOT GET POSTED. THEY CHARGED LATE PAYMENT. I CALLED SEVERAL PEOPLE AT THE CUSTOMER SERVICE WHO WERE RUDE. FINALLY I GOT HOLD OF ONE OF THE SUPERVISOR WHO WAS VERY PROFESSIONAL AND TOOK OFF MY LATE FEE. AFTER SEVERAL MONTHS WHEN I CHECKED THE CREDIT SCORE TO BUY A NEW HOME, TO MY SURPRISE THE LATE PAYMENT WAS REPORTED TO THE CREDIT BUREAU AND CONTACTED THEM VIA WRITTEN COMMUNICATION WITHOUT ANY HELP.PLEASE HELP TO RESOLVE THIS ISUUE.
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-30
Charlottesville, VA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-30
Silver Spring, MD
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-30
Desoto, TX
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-29
Raleigh, NC
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-01-29
Marigold, CA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-29
Desoto, TX
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-29
Oxford, GA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: My mortgage loan was transferred to them from XXXX ( XXXX XXXX XXXX ). Since XXXX XXXX, XXXX.
I have been trying to contact them to know how I am going to make my mortgage payments. So far they have not answering my requests. I am afraid they will charge me late payments fees and who knows what else. My next due payment is XXXX XXXX, XXXX. I have not received any notification from them, any information about how to make payments. Frankly when you talk to them even to make payments they are so rude that I do not want to spend more time with them. I got the money to make my mortgage payment on time but I do not know where to send the payment and they do not collaborate. I want not to imagine what will happen when they realize that they have not received my payments. Surely they will start charging late fees and reporting me a past due payments and everything else that happen when you do not pay your mortgage.. It is not fair and somebody has to stop them of doing this kind of scams. Please help me.
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-29
Foothill Ranch, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I have sent at least four qualified written requests to Specialized Loan Servicing since XXXX XXXX regarding my mortgage account XXXX. The nature of my disputes concern improper application of payments and now the failure of the servicer to properly implement my approved modification to my loan. The following is excerpted from another letter I am sending to SLS dated XXXX XXXX, XXXX.
I am once again rejecting this response to the XXXX of XXXX, Colorado because Specialized Loan Servicing ( " SLS '' ) ( 1 ) is denying any wrong doing in their application of payments to my account ; ( 2 ) continues to randomly post inexplicable reversals ( " {$3300.00} updated from suspense? " ), credits, debits, fees ; ( 3 ) is not truthful in the dates the company claims I submitted fully executed modification agreement documentation and ( 4 ) continues to threaten me with the loss of my home and post erroneous historical payment information on mortgage statements. I maintain this dispute with SLS and note the following errors in their latest response to my XXXX complaint : 1. In their XXXX XXXX, XXXX initial response, SLS acknowledged that they made errors in the application of the payments I made to my mortgage account. Then in their XXXX XXXX, XXXX letter, the company states they took {$3300.00} from the " suspense '' account and applied it towards " the last trial payment for the modification. '' Why? What does that mean? In fact, I long ago completed the three-month trial modification by making payments of {$3300.00} on XXXX XXXX, XXXX XXXX and XXXX XXXX in XXXX. I documented these payments in my XXXX XXXX, XXXX letter to SLS and, in fact, by SLS in one of their ever-changing transaction summary statements.
2. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says " funds posted to the loan on XXXX XXXX, XXXX have been reversed and applied toward the final payment of the loan modification. '' Why? What does that mean? As noted above, I made the final trial payment on XXXX XXXX, XXXX. ( And as documented in my XXXX XXXX, XXXX Notice of Errors to SLS-to which I have never received a response from SLS-I documented subsequent payments I made of {$3600.00} on XXXX XXXX and XXXX XXXX of XXXX. ) 3. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says that that they sent to me " a final loan modification agreement on XXXX XXXX, XXXX and XXXX XXXX, XXXX and we received your final modification on XXXX XXXX, XXXX. '' Wrong. The company did send to me the final loan modification agreement on XXXX XXXX, XXXX. They did not send a final loan modification agreement to me on XXXX XXXX, XXXX. And why would they? I executed and had notarized the XXXX XXXX, XXXX loan modification agreement and returned it to SLS before the end of XXXX XXXX. What SLS has not acknowledged is that they actually finalized the modification and sent the first loan modification agreement on XXXX XXXX, XXXX. However, the reconciliation of my mortgage account was so flawed and replete with errors that Supervisor XXXX from the Customer Resolution Department instructed me to ignore that decision package until the company had completed corrections of the errors it had made in posting payments. So I did. Then I received a letter telling me tough luck, I had not sent in the modification documents by the deadline so I was no longer eligible for the modification. Followed the next day by a letter telling me to ignore that. And then, finally, the new modification decision and agreement package that was dated XXXX XXXX, XXXX. The resolution of the payment posting errors was never finalized.
4. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says, " We received your final modification on XXXX XXXX, XXXX. '' The company actually received it on XXXX XXXX, XXXX.
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-29
Rochdale, NY
Settlement process and costs
Mortgage: Conventional fixed mortgage
Complaint: My attorneys and I have been trying to complete the sale of my home. We have been unable since 2015 due to the fact Specialized Loan Service refused and stated to us that Intervening/Mortgage assignment documents does n't exist leaving us with no option but to sit and continue to accumulate unfair fees and SLS lawyer and other fees. When my attorney asked XXXX and her supervisor for SLS attorney information they stated that they could not provide that to him. I have spoken to XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and several other agents. My information continues to be passed and ignored. Today, instead of the mortgage assignment documents being sent to me. I received the mortgage assistance documents not what I asked for. I am a recently divorced mother of XXXX kids with no income due to a medical illness. I need to sell in order to care for my family, bills and my XXXX.
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-28
Asheville, NC
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-28
Flossmoor, IL
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-28
Atl, GA
Other
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-28
Lilburn, GA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-28
City Of Sunrise, FL
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-27
San Pedro, CA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-27
Royal Palm Beach, FL
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2016-01-27
Key Biscayne, FL
Settlement process and costs
Mortgage: Home equity loan or line of credit
Complaint: I am trying to refinance my mortgage through the Harp program. SLS ( HELOC ) will not agree to the subordination agreement unless I pay them approximately {$3000.00}. I 've asked a supervisor to me to explain and no one has returned my call. I called again and they still tell have n't return my call.
Company Response: Company chooses not to provide a public response Closed with explanation