Seterus, Inc.

2017-02-03

Decatur, GA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Mcdonough, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Plainfield, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-01

Continental, AZ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Saint Petersburg, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Los Angeles, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: The loan modification CONTRACT documents say I should pay one amount. The loan account statements say my payment is a different number, a higher amount. Why? This servicer 's documents are harder to read and comprehend than others ' I have seen. Is this failure to communicate an error on their part or mine. I thought that the contract amount was the amount that I should pay, not amounts after the signing by the parties. The amounts on page XXXX of XXXX, XXXX of XXXX, page XXXX of XXXX, and XXXX of XXXX are different numbers, and conflict with the loan modification contract amount on pages XXXX and XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Tampa, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-31

Chattanooga, TN

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-31

CA

Settlement process and costs

Mortgage: VA mortgage

Complaint: We have owned a rental home at : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX All monthly payments have been paid on time since we have owned it, several years. A XXXX Loan. Our payments are made to Seterus Loan number XXXX address : XXXX XXXX, XXXX, XXXX XXXX Tel. # XXXX or XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. The loan was modified through out chapter XXXX Bankruptcy a few years ago. Class XXXX XXXX Bankruptcy XXXX # XXXX. Seterus company are holding XXXX of our payments and not crediting it to the loan. They are adding interest and late payments even though all payments were made on time.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

DC

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

Berkeley, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-30

Nantucket, MA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-30

Warrenton, VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-30

MI

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: The mortgage servicing company has committed fraud and I am requesting an investigation to be conducted.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-30

Patterson, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I am writing to enlist your assistance involving mortgage lending rules that are designed to assist surviving family members. At issue is the mortgage company 's insistence- Seterus 's insistence- that as an heir, I must meet the Ability to Repay requirement. I know that your organization, CFPB under XXXX provides that I do not have to meet this requirement as I am legal heir to the property even though there is a mortgage. Seterus acquired the mortgage from XXXX, the mortgage servicer with which my mother-now deceased- originally entered an agreement. At that time because my name has been on the deed and still is, I was required also to sign the paperwork with her for the XXXX transaction. The transaction took place in XXXX XXXX. My mother passed away on XXXX XXXX, XXXX. Prior to her death my mother entered a payment arrangement with Seterus. On the XXXX of every month she was required to pay {$1500.00} per month. Her regular payment was approximately {$1000.00}. She fulfilled her obligation on the first payment. I made the second and third payments with great hardship. XXXX XXXX dollars per month is not a sustainable amount with my existing debt. Also she tried to XXXX separate occasions last year to get a modification but was denied : the banking statement appeared to have come from an on-line account and they required a paper statement. When the paper statement was faxed she was told it was too late and that she 'd have to resubmit. She did and was told the second time that she had too much equity. On Saturday, XXXX XXXX, XXXX, I attempted to explain to no avail that I did not have to meet the Ability to Repay requirement. I was first told I was told by the Seterus rep however that I needed a lawyer to establish legal interest in the property and that I failed to meet the Ability to Repay metric because of existing debt, and I could not qualify for a modification because my name was not on the mortgage, nor did I live at the residence. It was an exhausting and frustrating experience in bureaucratic ignorance. For clarification my name has been on the deed since I was a child, I signed the original paperwork along with my mother- who at the time had outright ownership before the second mortgage with XXXX and the present mortgage servicer Seterus did not require either of us to sign anything when they acquired the mortgage from XXXX. As I recall the only materials that were sent was a " welcome package '' that contained her new account number. My understanding of the mortgage lending rule to assist surviving family members is as follows : " A residential mortgage transaction does not arise where a successor takes on the debt obligation that is secured by property the successor previously acquired.XXXX In these situations, XXXX XXXX b ) does not apply when the successor agrees to be added as an obligor on an existing mortgage loan. Although these transactions are commonly referred to as assumptions, they are not assumptions under XXXX XXXX b ) because the transaction is not a residential mortgage transaction as to the successor. Accordingly, the XXXX XXXX in XXXX does not apply to a transaction in which a successor seeks to take on the debt secured by property that the successor previously acquired. '' Relevant Information Mortgage servicer : Seterus Ph : XXXX Account Number : XXXX Decedent 's name : XXXX XXXX XXXX Heir : XXXX XXXX XXXX Contact for me : XXXXXXXXXXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-28

Ft Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My mortgage was transferred to Seterus Loan Servicing in XX/XX/2016, I have received only one statement that does not give clear explanation how the payments applied or how fees added to account, I have requested my statements so far nothing. I just received a notice of debt dated XX/XX/2016 it 's very vague, the itemization amounts do n't match, it 's very vague, it has transferred balance {$280000.00} differed balance {$620.00}, current balance {$210000.00}, interest {$2400.00}, late fees {$160.00}, inspections {$30.00}, valuation cost {$85.00}, total current {$280000.00}. I sent them a letter for explanation so far I not received a response. If my current principal is {$210000.00} plus deferred {$620.00} the total balance owe should not be {$280000.00}. With that said I need them to honor the current balance and the deferred payment wish comes to a total of {$210000.00}
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-27

Coconut Grove, FL

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-27

Las Vegas, NV

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-27

Houston, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: I fell behind on the loan payments XX/XX/XXXX. XX/XX/XXXX I made an attempt to pay all back due payments. I was told the loan was in default. Important information concerning the loan status had been sent to the physical address instead of my mailing address so I was unaware of the default status and unaware that I had been approved for a Modification offer because this information was sent to an address other than the office where I receive all mail. The physical building is a small apar apartment with XXXX units and I do not live there. I sent written correspondence dated XX/XX/2016 explaining the situation and asked tha to be taken off default status and allowed to pay my loan current. My request was denied by letter on XX/XX/2016. I was informed that if I wanted to keep the property, my option would be to apply for a loan modification. I sent all documents requested on XX/XX/2016. I waited because Seterus, Inc. told me it would take 45 days to process. I called Seterus offices several times to check the status of the modification. I was told each time just to keep waiting that they had all documents required and that I was in process for modification. Finally on XX/XX/2016 XXXX XXXX, who is a representative at Seterus told me that our documents were not in process because they needed more information. She said it was a mistake that I was told otherwise. I again submitted more documents on XX/XX/2016. I waited again and each time I call to check the status of my modification I am told something completely different! I do n't know what is going on. I am not permitted to speak with anyone other than a service representative. There are no supervisors and I am not permitted to speak with the loan modification specialist. I want my modification package to be reviewed and accepted. It is their error that I am in a default status. They sent important documents to the incorrect address where I could not possibly receive them and therefore I did not respond in a timely manner. I do n't know how to communicate with them because each person I speak with tells me something different!
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-27

Brooklyn, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-27

Fort Lauderdale, FL

Incorrect information on credit report

Credit reporting:

Account terms
Complaint: Seterus, Inc. ( XXXX ) falsified by credit report by reflecting no data for several months when I had paid every monthly installment due. When I was unemployed & could no longer pay, they modified my original loan to worse terms not disclosed. They continue to process payments extremely slow, attempting to cause late fees to be earned. In XX/XX/2016, I sent every payment certified, return receipt-it took a minimum for payments to be processed. They do not allow me online access to see any of my mortgage details. They are the WORST COMPANY AND XXXX pays them to be a provider!!!!! XXXX does not respond to any of these issues but MUST AGREE WITH THEIR BUSINESS PRACTICES..
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Eagle Crest, OR

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-26

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Seturus has never sent me any loan servicing documents concerning a home loan they are reporting to my credit report
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Hartsdale, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response