Seterus, Inc.

2017-04-26

Washington, DC

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: This comp any Mascarades as a mortgage company but is only a debt collector. They are rude, ruthless and very unsympathetic. We became behind on our mortgage and when we tried to make a payment they wanted all our financial and personal information. We refused to give this information and tried to make a payment. When we refused our personal info they would not accept our payment and we were hung up on. We then made a payment thru there automated payment system receiving a confirmation code only to find out days later they cancelled the payment therefore charging us more late fees. After 4 months of struggling to get caught up ( with no assistance from seterus ) and many harassing phone calls from them we finally got completely caught up only to be charged new " home inspection '' fees which were charged to our mortgage one day after being completely caught up. This is the worst " mortgage '' company and will definately be working vigilantly to get away from this company as soon as possible. I would rate this company as -10. They make it impossible to keep your house and make it very clear they are not going to help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-25

Oxford, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to make contact or respond to the QWR request sent on XXXX / XXXX / 2017 - The lender is in violation of RESPA guidelines with not responding to our request and the clients right to counsel.
Company Response: Closed with explanation

Timely Response

2017-04-25

Tampa, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have tried to get the loan modified and I was given bad information resulting in not enough time allowed to modify before the sale date. I did receive help from the hardest hit fund, and the balance does not reflect properly considering the payments that were made by the hardest hit fund.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-24

Arco, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Hardship letter. XXXX To Whom It may Concern : This letter is to give you a clear idea of what I have been through with Seterus, a loan servicing company regarding my loan on the following property : Address : XXXX XXXX XXXX XXXX , XXXX , Alabama, XXXX . Foreclosure date : XXXX XXXX XXXX Foreclosure amount : {$47000.00} XXXX slightly more now ) XXXX : XXXX . Last year I did loan modification with Seterus, and paid XXXX months of trial payments. When they finalized the loan modification program, they raised the monthly payment beyond what I paid before the modification. So I called to complain. The person who answered the phone gave me an address to send in my complaint. I did. But I never heard from them. 2. I called several times to follow up. Every time I called, I was told that they did receive my letter and the case was under review. Therefore, they asked me to be waiting patiently. 3. On XXXX , I was hospitalized because of a severe fall. I was XXXX at the XXXX XXXX for 6 days. After I woke up, I was transferred to their XXXX XXXX for observation for XXXX days. Then my XXXX spared me of XXXX XXXX because my XXXX stopped XXXX . I was then transferred to a XXXX XXXX XXXX to recover from the XXXX XXXX Meanwhile, my tenants at XXXX XXXX XXXX XXXX , Alabama took advantage of the situation and stopped paying rent. I finally evicted them in the beginning of XXXX XXXX On XXXX , I signed a listing contract with a realtor. About XXXX month later, he decided to take a break from real estate business, and handed my listing with him to another broker. That broker told me that he had a hard time to sell the house as is. 4. All this time I hired XXXX XXXX XXXX to do loan modification with Seterus for me, because the interest rate was too high ( 8.75 % ) ; on top of that I had to pay about $ 100 monthly PMI for 10 years already ; also, I needed to reduce stress as mush as possible to facilitate healing of brain injury. XXXX submitted loan modification application on my behalf, but XXXX denied that they ever received my application via XXXX . So, they mailed me XXXX XXXX XXXX form to sign in late XXXX . They later also mailed me a loan modification package and told me that there was no foreclosure on the property, and that I still have time to resubmit the loan modification application. 5. Because the realtor told me that I need to rehab the house to make it easier for him to sell ; and the Seterus staff told me that I still have time, so In XXXX XXXX , I began to have some handymen rehab the house. Since I am in a XXXX XXXX , confined to the wheelchair, I dont have earning power. Luckily, through diligent prayers, I found some rehabbers willing to start the work, if I paid for the materials, and they would wait to be paid for the labor in the escrow ( when the house is sold ). I was also able to find a private lender to lend me material money, and get things started. 6. The rehab work is basically completed now, except that we are waiting for the windows to be replaced. Meanwhile I received a foreclosure notice from XXXX , Seterus ' foreclosure attorney 's office. They sent the notice to my old address and forwarded to me by the post office XXXX weeks ago. The foreclosure date was set for XXXX XXXX XXXX . In the notice it was indicated that my principal balance was {$39000.00} ; and what I owed in full was {$47000.00}. 7. Prior to receiving the foreclosure notice, I called Seterus several times, and I was told that the property was not in foreclosure and I still had time to resubmit my load modification application. They also sent me the XXXX XXXX XXXX form for the third party to discuss with them about my loan. All these took place in XXXX XXXX just recent XXXX weeks. 8. On XXXX XXXX I switched the realtor to someone who seemed to have more energy and to be aggressive in selling the property in the area. But a few days later, I received the foreclosure letter from XXXX , Seterus foreclosure company that their employees claimed never heard of. 9. I talked to a supervisor, XXXX XXXX , at Seterus several times about this. He indicated I should have my realtor call him, and he will worked with my realtor in terms of the postponement of foreclosure date. 10. M y new realtor tried several times to reach him on the number he gave to her to call. But every time she called she was told that they could not find such a person. 11. So I did a three-way phone call and XXXX of us finally could talk on the phone together. However, he changed his tone completely. Before the three-way conference call, he said that he would work with me and my realtor, knowing my predicament. But when he got on the phone with my realtor and me, he denied that he said that. He was very adamant that he would not postpone the foreclosure date. The only way I could avoid foreclosure is coming up with cash to pay Seterus off or have the property sold before XXXX XXXX XXXX , and able to pay Seterus off. 12. As described above, there was a lot of confusion orchestrated by Seterus. Had Seterus told me that the property of XXXX XXXX XXXX will be in foreclosure soon, then I would not have spent a lot of money, time and energy to rehab the property. I would just let them do short sale as is. Now that they found out the rehab is done, they insist to foreclose all of a sudden. 13. To me, their behavior is unprofessional and unethical. They should postpone the foreclosure sale, and allow my new realtor reasonable amount of time to sell the property for a fair price, so that we have sufficient amount of money to pay off Seterus ( XXXX XXXX , pay the rehabbers, pay the private lender who lend me money to pay for materials, and partially reimburse me for rehabbing the house XXXX times, paying for taxes and insurance, and PMI for the past 10 years. Please intervene!
Company Response: Closed with explanation

Timely Response

2017-04-24

Coon Rapids, MN

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-04-24

Orion Twp, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-21

Boston, MA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Phoenix, AZ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Kalaeloa, HI

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-20

N Evans, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-20

Ardsley, PA

Settlement process and costs

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-20

Urbandale, IA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Since Seterus took over my loan, all payments for the last 3 years were made on a timely basis. My current statement shows a balance after the XXXX payment of {$150000.00}. Using the amortization schedule the balance should be around {$150.00}. Had they applied the payment timely the amount actually should be less. They need to account for the missing {$500.00}
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: your company failed to provide the required notice of additional required documents within five ( 5 ) business days in violation of Regulation X, 12 C.F.R. 1024.41 ( b ) ( 2 ) ( B ). Therefore, this client 's application is entitled to be treated as facially complete pursuant to Regulation X, 12 C.F.R. 1024.41 ( c ) ( iv ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-19

Patterson, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage company , Seterus , Inc XXXX , consistently charge an amount that is n't consistent with my records, claims that I owe additional charges in excess of {$2000.00} and refuses to provide any itemization as to the additional charges. The monthly statements consistently reflect an amount in excess of what I feel is owed. The principal amount is questioned. I wrote the corporate office to advise and request the same and have not had the matter addressed to my satisfaction.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-18

Hemet, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-17

Simi Valley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My property tax bill was corrected and decreased due to a XXXX XXXX XXXX XXXX rating for my spouse. My taxes are escrowed with my mortgage servicer ( required ). I notifie d Seterus, my mortgage servicer and provided the updated tax bill along with a written request for an escrow analysis on XXXX / XXXX / XXXX , which was confirmed received by Seterus that day. I made several calls over the next month to Seterus and they had notes but nothing was done. In addition, even though they had the documentation 6 weeks prior and all notes in their system acknowledged the new tax bill, they paid XXXX he county the 2nd installment due ( for XXXX XXXX ) the full amount of the previous bill therefore over {$1300.00} in overpayment which is due back to me. I called them again in early XXXX and threatened them with a complaint to the CFPB. At this point, I did receive the updated escrow analysis but they still have not resolved the overpayment. I was told last month that while the payment had been allocated to a batch payment to be se nt to the county, it had not yet disbursed, therefore they were researching having the fund s cut back out of the batch and would refund me. This has been going on for a month and as of today, it 's still being " researched ''. In closing, final complaint : my mortgage is paid every month and has not been assessed a late fee since prior to a modification in XXXX . Yet, this company has a practice of harassing calls on the XXXX of the month if they have not received payment. I would refinance to get away from this servicer, but obviously, any company I refinance with could sell my loan to a servicer and I have no control. In addition, I most likely would not be able to beat my current interest rate so I 'm shackled to this mortgage servicer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-14

Portland, OR

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: This is my second consecutive complaint against Seterus Inc. 's refusal to correctly allocate special payments toward principal only. The by-now routine problem is this : In addition to paying our monthly mortgage ( principal and interest ) on time, we occasionally send checks with letters instructing Seterus to apply all of the enclosed check to principal only ( our instruction is always clear, emphasized, and repeated in our letter and on the check ) .They ALWAYS ( perhaps a dozen times ) misapply the check to both interest AND principal, resulting in about an hour on the phone trying to get them to correct the matter. Last time they refused, resulting in our first complaint to the CFPB. After that complaint Seterus immediately corrected the situation. ( Thank you, CFPB. ) But with our most recent check, Seterus has mis-allocated our payment again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-12

Norcross, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-12

Urbandale, IA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: This is a very easy correction to Seterus mis applied payments. All they have to do, is apply my payments for principle and interest to the amortization table. Since all payments were made on a timely basis, this is a no brainer. I thinks Seterus knows they are wrong. I have received XXXX XXXX for XX/XX/2016 as they are trying to correct the misapplication of my payments. This means any tax returns previously filed require amendments. They are waving a red flag to the Internal Revenue Service that my taxes have been misfiled. This has to be deliberate At least by attempting to correct their records, they acknowledge late fees should never have been assessed. They need to tell the credit agencies that my payment record is timely and never late. These people ca n't apply a payment correctly, manufacture fake fees, mis report to credit agencies, pay fake bills and ca n't correct their mistakes. They are incompetent and should not be allowed in business
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-12

Succasunna, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-11

Indianapolis, IN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-04-10

AZ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Keep getting harassment calls from my mortgage service company Seterus , Inc. My mortgage is due on the XXXX of each month and late on the XXXX. Continuously receiving calls from this company even though the terms of mortgage payments are being met. Mortgage is usually received between the XXXX and XXXX of each month which is within payment requirements. I have asked this company on numerous occasions to cease and desist with this unwarranted and harassing calls but to no avail.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-10

Spring City, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-07

Douglasville, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response