Seterus, Inc.

2017-06-01

Moreno Valley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-06-01

Tarzana, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I have a conventional loan through Seterus Inc. We pay our payments on time and recently submitted a request for cancellation of PMI. My understanding based on research and Seterus website was that we needed to have 20 % equity on the loan. Following the appraisal I received a letter advising the value of the home based on the appraisal is {$470000.00}, our loan amount is {$360000.00}. So we have almost 23 % equity but they state in the letter that we need to have 25 % equity. Are loan companies able to make-up their own rules? I thought the Govt mandated PMI cancellation with 20 % or more equity and on-time payments. Also, the company states in writing their hours are XXXX XXXX to XXXX XXXX but when calling the number provided it states XXXX XXXX to XXXX XXXX , are loan providers not required to be open when customers can actually conact them?
Company Response: Closed with monetary relief

Timely Response

2017-05-31

Urbandale, IA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Mortgage provide r Seterus Date of last activity incorrect Balance reported {$160000.00} should be {$150000.00} Scheduled payment should have always been {$940.00} Amount past due of {$2800.00} should b e XXXX 60 to 89 days past due, is incorrect. Everything paid on time
Company Response: Closed with explanation

Timely Response

2017-05-31

Boynton Beach, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-31

Miami, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-31

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-31

Centennial, CO

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-30

Green Acres, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-27

Brooklyn, NY

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-05-26

Miami, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-25

PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I 've been fighting foreclosure on my home for several years. The current mortgage servicer is Seterus. I retained XXXX XXXX XXXX to avoid foreclosure without bankruptcy. That 's another issue. XXXX was trying to get the sale dismissed while we were going for a modification. He informed me via email he 's just spoken with Seterus and their attorney and they said they 'd consider it if I made some changes to the P & L in m y modification application. I had a month of losses. they requested that I XXXX out the loses and expenses. It turns out submitting false information on a bank loan, which is what a modification is, is fraud. In PA this is soliciting fraud. Und er US la w this is bank fraud on the part of Seterus and their attorney. That my lawyer, XXXX went along with it makes him an accomplice. There 's a story behind that as well. I had a sale date on my home coming up the following week. Seterus was obviously trying to run out the clock so I could n't do anything about the sale. XXXX , again, there 's a long story behind this, was backstabbing me and wanted to charge me for a bankruptcy. XXXX , if he 'd been acting in my interests, could have recorded the call confirming what Seterus wanted and used that as leverage against them to come to a settlement on my home. Instead, he chose to help them for his own gain. So there are problems with the servicer Seterus, their attorney 's XXXX XXXX and my own attorney, XXXX XXXX XXXX . The email sent by XXXX representing the request of Seterus and their attorney was X/X/14 at XXXX XXXX . He 'd claimed to had just gotten off the phone with them. I have much more in the way of documentation how my own lawyer was backstabbing me but this is the biggest and most important. Representing me properly when they made this request could have completely resolve the issue of the foreclosure of my home just by it 's criminal nature and how serious a crime it was. it 's my understanding that bank fraud is a minimum o f 5 y rs in prison.. I 've attached the first email of XXX requesting on behalf of Seterus and their attorney to falsify the P & L in my modification application. I have more emails in support of this. Before you contact Seterus, you should contact XXXX XXXX XXXX . Seterus has a way of disappearing information. they later claimed they did n't have recordings of our conversations. Before that, and everyone I spoke to since has substantiated that Seterus records and saves every conversation. By giving Seterus advance warning, they can make it impossible for you to gather proof that you 'll need as they move to conceal it.
Company Response: Closed with explanation

Timely Response

2017-05-25

Caldwell, NC

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-24

Wallington, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Modification denial back in XXXX 2017 by Seterus w e appealed the denial on XXXX / XXXX / 17 then the lender switched servicers to XXXX mid appeal period. XXXX would have to honor that appeal period but new servicer claims they does not have a welcome email or new Loan number for borrower. All Seterus can say is that they transferred them to XXXX XXXX . Per Foreclosure attorney for Seterus, they are still moving fwd with the foreclosure and are also representing new servicer in this foreclosure. Did make them aware of the situation in wrongful foreclosure. Both lenders are unable to give any information.
Company Response: Closed with explanation

Timely Response

2017-05-24

Matamoras, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-24

Lawrenceville, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-23

Corona, CA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

Albuquerque, NM

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have a loan with Seterus. My previous lender and I had a dispute over late fees, which was never resolved. Seterus sent me a letter, offering me a 50 % discount if I paid those late fees by the expiration of the notice. Unfortunately, they sent me this letter 30 days after the letter was dated, so the offer expired next day. I called Seterus and asked if I could pay it via telephone. The agent advised me that I could, but only if I scheduled my mortgage payment at the same time. I asked if there will be a fee, either to accept their offer and make payment via telephone, or to schedule my mortgage payment. the agent said, " No '' to both. I went ahead and paid the {$83.00} which was the amount of their settlement offer, and three days later I noticed that they had deducted from my bank account {$93.00} instead. They have a lso charged me another {$10.00} to schedule the mortgage payment. In addition, when I received my statement the following month, all the late fees were still added to my account. I have contacted Seterus, but their nasty, nasty CSRs, keep me on the phone for 45 minutes to one hour and do nothing about m y issue.
Company Response: Closed with explanation

Timely Response

2017-05-22

AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2017-05-22

VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Reference to complaint XXXX , Seterus stated " Had the property taxes been paid in error, your tax entity would have refunded these funds to XXXX ''. This statement is false. The account for property taxes are in my name, irrespective who pays into that account, any refund will always goes back to the account holder. Another example, Seterus payment for home insurance did not arrive in time and XXXX called me. To give more time, I pai d one month insurance premium. After Seterus payment arrived, it resulted in overpayment and the overpayment returned to me and no t Seterus. Seterus should know this better. Seterus failed the terms and conditions of account transfer from XXXX by opening an escrow account prior to loan modification application. XXXX never opened an escrow acco unt. Does Seterus accepts a letter from XXXX confirming that they never opened an escrow account?
Company Response: Closed with explanation

Timely Response

2017-05-22

Albuquerque, NM

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have called Seterus, Inc XXXX XXXX times trying to obtain paperwork for a Recast. I am trying to make a large payment to my mortgage because doing business with Seterus is a nightmare!! They refuse to let me make a large payment to the principal loan, and have denied the paperwork to me. I need to make a large payment immediately, but they are not willing to take it. I know that my loan does not have a prepayment penalty, and they should let me pay what I want to pay to my loan. Can you please help?
Company Response: Closed with explanation

Timely Response

2017-05-19

Poplar, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-19

Dearborn Heights, MI

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-19

Clarkstown, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-18

Patterson, MD

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I have complained once to the CFPB.. Seterus continues to not apply any credits to my account so that I can see what is left. I am told I have a {$160.00} credit left after payoff. I am trying to get this resolved by XXXX . I want to make sure this is done before my property tax/homeowner ins is submitted. My family purchased this house in 1961 . This is the most important treasure I have left from my Mother/Father except my son. I need to them to STOP sending me different payoff letters. They have more than enough to pay my last mortgage payment. They continue to let my suspense credit just sit in limbo and not apply to my balance. I have attached all the documentation that was sent to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-18

Cumming, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response