Seterus, Inc.

2015-06-15

Lawrenceville, GA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-14

Mehlville, MO

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: On XXXX XXXX 2015 I applied for a VA loan. all of my information checked out and was approved pending a payoff amount and a vom of mortgage payments to Setarus Inc.by constant delays and incomplete reports by Setarus { who by the way does not report positive credit to the bureauso it can not be pulled by the bank I applied with } Today is XXXX XXXX. and after request after request I still can not take advantage of my VA benefit because of them intentionally dragging there feet supplying info everyone else reports to the cerdit bureaus.These people should be made an example of and put out of buisness by in effect denying a veteran to take advantage of the benefits My country awarded me.AllI have stated above can be documented by mo loan officer..
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-13

Brentwood, NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-12

Allen Park, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-12

Tampa Palms, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-12

Manchester, CT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

Chattanooga, TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

Jerome, IL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-10

Bel Alton, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-10

East Windsor, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-10

NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I divorced my husband and the deed was signed over to me. During the divorce, my home went into foreclosure. The mortgage " note '' is in XXXX our names, but the mortgage is only in my ex husbands name. The mortgage company XXXX Seterus XXXX Inc. XXXX refuses to work with me for a mortgage modification, because my ex-husband refuses to cooperate and I am not on the " mortgage ''. The mortgage company is trying to force me out of my home with my XXXX kids without offering any type of mortgage solution. I am weeks away from my home being auctioned.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-09

Bowling Green, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-08

Glenarden, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-08

MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Convoluted story that I am more than willing to fill in the blanks at a later date, but suffice it to say that I am a super responsible person who is trying to be pro-active in addressing a financial predicament that I am currently in, and the lending company ( s ) who are supposed to be " handling '' this property ( Seterus & XXXX ) are simply impossible to reach, and have crucially impeded any/all of my attempts at a " responsible '' resolution. I owen a home in XXXX Michigan. I did embarked on this investment with another person, however it is only my name that appears on the loan. This was the biggest " risk '' and mistake, that I have ever done in my life. My responsibility was the down payment, and his was the monthly mortgage payments. When the economy crashed, things began to be tight. Unbeknownst to me, he allowed the payments to be late on numerous occasions. My personal credit prior to this situation was impeccable. About XXXX months ago, he simply stopped paying the mortgage without telling me. This put the house into a foreclosure process. Unable to redeem this property myself, I have been trying every means possible to enlist Seterus ( the loan servicing company for XXXX ), to help guide me in pro-active steps to lessen the blow of this situation and to show responsible effort to remedy this financial catastrophe to the best of my ability. Reaching I am certain that I can either reach the XXXX or have lunch with President Obama quicker than I can get anyone from Seterus to even answer their phone numbers. When/if anyone has EVER answered, they were disinterested, unhelpful telemarketers who were not empowered to assist me in anyway. I then enlisted XXXX different mortgage advisors as well as a local realtor ( and gave them written XXXX party permission to be able to professionally advocate on my behalf ) with either Seterus and/or XXXX, and both companys refuse to " own the loan ''. Hence stopping us in our tracks. I did all of the required paperwork for a deed in lieu option and was denied. I enlisted the realtor to try and sell it, and she had a potential buyer ( short sale/cash offer ), that neither Seterus nor XXXX would even agree to dialogue about, as they both contend that they are now " owners of this loan '', despite the fact that I have mail, regarding this loan from BOTH establishments!!! How maddening is that? I have been trying everything in my power to show " effort '' to be pro-active in some sort of responsible way, since I have gotten myself into this predicament and now with the redemption period ending on the XXXX of XXXX ( just weeks away ), no XXXX on my team can reach anyone of consequence at Seterus/XXXX that is willing to help. This home could have already been sold, renovated and inhabited by a new family had either company been cooperative! But instead, it will be vacant and most likely vandalized by the end of this month! How sad is that? No wonder our housing/mortgage market is still in such disarray! Everyone I voice concern to, about this has a consistent, apathetic reply. " That is what is happening everywhere XXXX! Just move out and let it rot! '' That is not how I operate, yet I have no other choice, but to vacate the premise, when I am supposed to, and pray that this somehow all works out down the road. This picture could have looked VERY different if Seterus and/or XXXX would have been professional enough to take our numerous attempts to remedy. I am speechless and scared about the ramifications at this point. I am trying to rebuild, with this daunting situation looming overhead!!! Your input would be MOST appreciated. I am at a loss, but feel they must be accountable for the state of things, due to their lack of availability, accessibility and help! Most Sincerely, XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-08

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-08

Lincoln, NE

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-08

Virginia Bch, VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-05

Howell, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-05

Colts Neck, NJ

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Lostine, OR

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Atl, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-04

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Herndon, VA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have a loan that is being serviced by Sertus ( XXXX ). I received XXXX statements with an adjustment of principal. I have been informed for the XXXX time that the company does not amortize mortgages, and as such, can not furnish me with an amortization schedule. If the individual is not making any additional principal payments, this would not be a problem. However, I do make extra principal payments, and by not amortizing the mortgage, the mortgagee will be paying interest on a nonexistent principal balance and will be overcharged as a result. I have attached the following mortgage statements. As you can see there is an adjustment of principal paid, but no adjustment to the principal balance. My work number is XXXX. My mailing address is on the statement. Please advise as to what action you plan to take with respect to the above. XXXX XXXX, XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-04

Miami, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Warrenton, VA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My servicer SETERUS approve me in XXXX XXXX, 2015 for a XXXX months trial payments reducing my mortgage payments to {$1300.00} it was supposed that my trial end on XXXX XXXX, 2015, and since then my mortgage will be permanent modified. Today XXXX XXXX, I still continue doing trial payments and anytime that I or my housing counselor contact SETERUS we received same answer that there is not news about final loan mod. Please help me.
Company Response: Closed with explanation

Disputed: No Timely Response