Seterus, Inc.

2015-07-09

Cumming, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-09

Ft Myers, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Seterus mortgage asked for proof of flood insurance. Sent it as requested but kept getting letters saying they did not receive it.Ending up sending it XXXX times and following up with a phone call. Finally they acknowledged they received it. then a month later they took money out of escrow to purchase flood insurance that i already proved I had.Numerous calls to resolve this have resulted in being put on hold forever, being told they would investigate and call me back which they never do, or saying its been fixed which it has n't I am on a fixed income and need the money back in escrow to pay taxes which are due in a few months. They are causing a severe emotional and financial harddship over such a simple thing
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-08

N Palm Beach, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-08

Stillwater, OK

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-08

Queens, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: We modified our mortgage with XXXX XXXX XXXX, XXXX. After not making mortgage payments for 3 months to qualify for modification, we began our trail payments on time XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Our new mortgage payments were {$1600.00}. We received a letter from XXXX our payments were being increased from {$1600.00} to {$1600.00} because Escrow shortage of {$1000.00}, spread for 52 months. We continued to make payments timely to XXXX in this new amount. XXXX XXXX, XXXX we received letter re Citimortgage transfer to Seterus, first payment effective XXXX/XXXX/XXXX. The letter or contract clearly states " this transfer does not affect the terms or conditions of your loan. " Seterus letter dated XXXX XXXX, XXXX Transfer of Servicing Notice- the transfer of the servicing of the mortgage loan does NOT affect any term or condition of the mortgage installment .. We have made all monthly payments on time. In XXXX XXXX we received a Satisfaction of Mortgage XXXX, XXXX for {$140000.00} for our second mortgage ( Home Equity ). Seterus harassment began XXXX XXXX. We received a letter from Seterus stating we owed double taxes {$8000.00}. We called XXXX Dept of Finance and were informed no taxes were owed. Seterus then sent us a letter stating our monthly payments were increased because shortage in escrow acct. we tried to explain that our mortgage was increased from {$1600.00}. To {$1600.00} for 52 months for this reason. They ignored this. We are aware Seterus is using any tactic to increase our mortgage payments. We had a debt with XXXX for {$4100.00}. which we paid in full XXXX XXXX. The account had a XXXX balance. Seterus said they paid this amount in XXXX XXXX. However, after contacting XXXX in XXXX XXXX, there was an outstanding balance a little over {$4000.00}. We made the full payment. Seterus sent XXXX {$4000.00} after account had XXXX balance. Seterus then informed us they increased the mortgage payments because they paid our bill in XXXX XXXX. I called and emailed DEP to forward the payment to Seterus but the only way XXXX can return the funds is if Seterus makes the request. We were advised to stop making payments and they will use the funds already in account. We will continue to make payments to XXXX. We have not authorized Seterus to make XXXX payments. We have asked Seterus to close our Escrow account as we wish to pay our Home Insurance as well as our taxes directly to avoid them increasing our mortgage payments. Seterus informed us they can not close escrow account because our contract states we need this account. Funny how they missed the script on no change to our loan payments. Today, XXXX/XXXX/XXXX, we received a letter from Seterus informing us they will accept our payment but our loan remains in default and the creditor reserves the right to initiate foreclosure. We just began to attempt refinancing with our local bank as our current mortgage with Seterus is for 40 years. It has n't been one year with Seterus and they have proven to be unprofessional. We do not want to deal with Seterus. They are a nightmare! We have worked hard to restore our credit score to XXXX as we filed bankruptcy in XX/XX/XXXX. We are in Dire need of legal adviseWe have sent letters to Seterus and they continue to do what they do and all their letters have negative comments. We have filed a complaint with Consumer Financial Protection Bureau in XXXX XXXX and we received a written letter from Seterus explaining the late charges. There are no late payments. Today we sent this info for legal advise to Just Answer and they suggested we file a complaint with The New York Attorney General and Federal Trade Commission ( FTC ) and CFPB.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-08

NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: We were effected by XXXX XXXX and XXXX offered us a XXXX month bereavement that would be added to the end of our loan. In XX/XX/XXXX, after already skipping XX/XX/XXXX and XX/XX/XXXX payments, we were informed that they made an error and we were not eligible for this program. XXXX demanded that we make-up the XXXX missed payments in full. We explained that we did not have the funds to do this since all the money was used to make repairs as a result XXXX. After the XXXX month forbearance, we started to make our usual monthly payments. However, the payments were and still are being applied to the previous months, thereby, making it appear that we have continually missed payments. As of last month, our credit report indicates that we have missed XXXX mortgage payments. To further complicate the situation, XXXX has transferred our loan to Seterus and they are also reporting ourpaymentsas missed. We have tried to resolve this matter with Seterus as well, however, each month we make a payment it is also being applied to the prior months. Thereby, making it appear that we are perpetually late and missing payments. The documents attached will show that we have never missed a mortgage payment with Seterus. Furthermore, we have had our mortgage with XXXX for close to XXXX years and the only time we did not make a payment to XXXX was during the forbearance which they authorized as a result XXXX and then reneged.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-07

Miami, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-06

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-06

Brooklyn, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-06

Rocky Ridge, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-06

Centennial, CO

Settlement process and costs

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-02

Wallington, NJ

Credit decision / Underwriting

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-02

Lawrenceville, GA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-02

Jupiter, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Seterus continues to explain their actions for not providing me with information on my mortgage, by stating that I am in bankruptcy and that I am represented by Attorney XXXX XXXX. This is all false ; I have never been in bankruptcy and never hired Attorney XXXX XXXX. Since Seterus is conducting themselves based on this, I need Seterus to submit proof that I am in bankruptcy and I am represented by Attorney XXXX XXXX. Seterus never bothered to verify this information about me. Since this is all false, I am entitled to information about my mortgage loan. This includes receiving monthly statements so that I can make sure that my payments are properly credited, find out when statements are due and what late fees charges are, and escrow statements need to be mailed to me at my home address. The latter was mailed to Attorney XXXX XXXX of which I have no relationship with. This error by Seterus resulted in my not knowing the new monthly payment amount for my mortgage. XXXX Bank sold our mortgage to Seterus in XXXX 2013. During 2013, I continued to receive monthly statements and the escrow statement prior to the mortgage being taken over by Seterus. If XXXX can provide me with information on my loan, than Seterus certainly can continue to do so. I am not in default of my mortgage loan. All payments have been made and proof of payments have been provided to Seterus.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-01

Plymouth, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: We are processing a short sale and the value came back extremely high. We have requested copies of any BPO 's or Appraisals that were done but XXXX states the following : No, XXXX does not provide copies of any BPOs or other property valuations it may order in connection with a short sale. Any such valuations are proprietary documents/information that are used to help XXXX assess the price it is willing to accept for a short sale ; this information is not obtained or used in connection with an application for credit. We thought under the valuation rule that XXXX had to provide this information.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-01

Palmyra, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-01

Detroit, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-30

Pottstown, PA

Account terms and changes

Consumer Loan: Personal line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-30

Reno, NV

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Complaint against Seterus, Inc. Their procedures and forms are inadequate to meet customers ' needs ( allocating sums to each item payable ) and amount to a denial of their right to pay correctly additional amounts on their principals, every month, in a reasonable manner. Allocation of amounts paid each month since end of XXXX have been erroneously made by Seterus, causing unresolved phone calls and potential harm ( i.e., late payment ). Example : this month, on XXXX XXXX, Seterus allocated the whole amount of my payment ( exceeding my regular monthly amount ) to the principal instead of first to my whole monthly payment and the additional extra amount to the principal, and I discovered by chance that my XXXX XXXX payment was not recorded as paid, which would have induced late charges had I not made an additional phone call to verify Seterus ' letter acknowledging receipt of my payment that I received on XXXX XXXX or thereabout. Each month I must deal with this kind of errors which amount to consumer harassment.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-30

Ft Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: On XXXX XXXX, I realized that I did not get my statement to pay my mortgage. I called Seterus who said that no statements were sent out because they were having '' computer problems ''. I was instructed to send the check in with the account number written on it. This was done. However Seterus applied it to the wrong account. I have tried for the past 2weeks for them to correct their mistake and now I am been penalized with late fees and a negative on my credit report. I have called multiple times and have been told that they see it noted but NO effort has been made to correct their mistake. .I find this very unprofessional and unethical. Can you please assist me in resolving the situation.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-30

Royal Palm Beach, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: The payment changed and we and we did not realize. We are behind about {$1000.00} or so. We were sent modification documents. We filled them out and sent all supporting documents by XXXX about two weeks now and we have not heard anything.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-29

Kings Ferry, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-29

Gr, MI

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-29

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-29

Vancouver, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Our loan was transferred from XXXX XXXX XXXX to Seterus. After a few months with Seterus, the loan was modified to a XXXX year, 4 % loan, adding back the delinquent interest from the B of A loan. Since then, the extra principal payments have not been applied in a timely manner, and the interest charged has not been reduced by the extra principal payments. My amortization of the loan shows that we should owe {$12000.00} less than Seterus shows.
Company Response: Closed with explanation

Disputed: No Timely Response