Seterus, Inc.

2015-07-30

Miami, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-29

Palmdale, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

Rockville, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

Buck, PA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

San Gabriel, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I am on escrow on the sale of my property located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. We can not close escrow because the lender is not sending a payoff demandI called on XXXX and requested a payoff demand over the phone as their system said that it 's faster than requesting it over website system, at that time I was told it will be ready in no more than 3 days. I called again on XXXX and was told it should be ready any moment,. Close of escrow was scheduled for XXXX, I called again around XXXX and at that time I was told that the payoff demands take 7 to 10 days. I had no record that I called it in, therefore, I went on the website and made a request again so it would be documented, I called again today, to my dismay I was told that because I re requested the payoff on XXXX I had slowed down the process. I do n't know what else to do to receive this payoff, I am failing to close escrow as scheduled, the buyers are losing their lock and I was told you can help. Please let me know what else I can do to get a resolution to this situationsincerely, XXXX XXXX ( XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

NC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My home was serviced by Seterus, INC and was destroyed in a fire on XXXX XXXX, 2015. The loss was reported correctly to the insurance company and Seterus. The insurance company has sent the payment amount made to myself and Seterus, which was overnighted to them with id, instructions, and overnight pre paid envelope for the difference over the loan pay off ( {$120000.00} ). They also have a large amount held in escrow for property taxes.Seterus is giving me the complete run around regarding the balance due me and the time line as to when to expect it. I am XXXX. I can not begin to rebuild my home until they refund the difference after the loan pay off. Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

Lk Buena Vis, FL

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: I am having difficulty refinancing my mortgage because my current mortgage holder will not report it to the credit bureaus. I do not get written or verbal responses when I contact the bank. I have called and written them asking that they please report my mortgage to the credit bureaus so that I can refinance. They seem to be using delay and avoidance tactics to prevent me from refinancing.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

Alexandria, VA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: I recently refinanced my home mortgage from Seterus Inc., to XXXX XXXX XXXX of Texas. The effective date of the mortgage transfer was XX/XX/XXXX ( see XXXX XXXX XXXX of Texas Letter, Attachment XXXX ) The payoff quote I received from Seterus for my mortgage account, dated XXXX XXXX, 2015, included the payoff of my yearly homeowner 's insurance ( HOI ) premium, which was not due until XXXX ( Seterus Payoff Quote Letter, Attachment XXXX ). An account statement sent by Seterus on XX/XX/XXXX, shows that 3 payments equal to our former XX/XX/XXXX HOI premium of {$2900.00} were made by the company on XX/XX/XXXX ( Seterus Account Statement, Attachment XXXX ). However, our new mortgage loan included advanced payments for the XX/XX/XXXX HOI premium that was due to XXXX XXXX, in the amount of {$1500.00} ( Hud-1 Statement, Attachment XXXX, line XXXX ; XXXX XXXX XXXX, Attachment XXXX ), as well as property taxes due to our County of Residence on XX/XX/XXXX, in the amount of {$1500.00} ( Hud-1 Statement, Attachment XXXX, line XXXX ). My annual Seterus Escrow Statement, dated XX/XX/XXXX, shows my escrow balance should 've been {$1900.00} as of XX/XX/XXXX, which is the date my mortgage was current through prior to the payoff on XX/XX/XXXX ( Seterus Escrow Statement, Attachment XXXX ). Despite all of the above, on XX/XX/XXXX, I received an escrow disbursement check from Seterus of only {$210.00}. When I called the company to inquire after the check, I was told that it is all that is owed back to me from my escrow balance ( Seterus Disbursement Check Voucher, Attachment XXXX ). I dispute this claim, demand that I be refunded {$1900.00}, which is the balance that should 've been in my escrow account, minus the {$210.00} I have already received from Seterus. Additionally, I demand to be refunded the {$2900.00} Seterus included in my payoff quote and paid my HOI servicer, which was an overpayment, as my current mortgage provider has paid my XXXX premium for the year ( See HUD-1 Statement for evidence of payment of both the HOI and County Property Taxes paid ). Additionally, as of the loan payment date to Seterus ( XX/XX/XXXX ), I was current with my mortgage loan through XX/XX/XXXX. As I was in an interest only loan with Seterus, my payoff quote should 've included the monthly interest payment of {$1700.00} that was due to Seterus for my XX/XX/XXXX payment ( see Seterus Account Statement, Attachment XXXX, to verify monthly interest payment ). However, the quoted payoff amount from Seterus included unpaid interest charges totaling {$3600.00}, far exceeding the XX/XX/XXXX interest payment that was owed ( Seterus payoff Quote Letter, Attachment XXXX ). Seterus has provided no explanation as to the accounting of the interest charges quoted in the payoff amount. I dispute that the interest owed should 've been in any amount greater than {$1700.00}. I demand a written statement from Seterus accounting for the interest charges quoted in the payoff quote, as well as any refund owed above and beyond the {$1700.00} that was due. NOTE- if the interest charges included a XXXX 2015 interest payment to Seterus, that is erroneous, as the Seterus loan was fully paid off as of XX/XX/XXXX, and no XX/XX/XXXX payment was owed.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-28

Mill Creek, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-28

Denver, CO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-28

Alexandria, VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Seterus took my money but did n't pay my property taxes.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-27

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-27

Mill Creek, IN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Nashville, TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Mill Valley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: The servicing company for my mortgage has added to the principal balance due. As of this date, the balance should be {$300000.00}. Seterus is adding " fees '' to the principal balance without my knowledge and without providing me any means of challenging this. Seterus is indicating to me that my outstanding balance is {$300000.00}, a difference of about {$1300.00}. It may seem like a small amount. I have been paying, approximately, {$1700.00} a month, every month since XXXX, 2006, on an original principal amount of {$300000.00}. ( That 's {$180000.00} paid on an original {$300000.00} loan. )
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Bitter Lake, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Mill Valley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: This is my XXXX complaint regarding my mortgage status. As of this date, the current mortgage servicer ( Seterus XXXX has told me they can not provide mortgage statements to me due to my bankruptcy status. My Chapter XXXX bankruptcy case was completed in XX/XX/XXXX. Despite using this invalid excuse, Seterus sent a delinquency notice claiming my mortgage payment was not received for XXXX, XXXX, XXXX and XX/XX/XXXX. I received this notice on Saturday, XX/XX/XXXX. I have not received any other notice indicating delinquency, which I would expect should have been sent in XX/XX/XXXX, if my payment was not received. The servicing of my mortgage was transferred from XXXX to Seterus on XX/XX/XXXX. They sent the delinquency notice to my address, using the wrong name on their documents. I am not behind in payments, I have canceled checks for all the months indicated. I am in the process of getting the payee endorsement information for these checks from my bank. Seterus is refusing to service my mortgage. Seterus is the servicing company selected by XXXX to service my mortgage. Seterus is unable and/or unwilling to service my mortgage. They also seem to have tacked on miscellaneous fees to my mortgage and have included {$1100.00} in " legal fees '' to the balance on my mortgage.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-26

Bronx, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: XXXX transfered my service after I finally got a fee removed that was waived in XXXX. It took nearly two years of arguing back and forth. Now Seterus has my loan staring XX/XX/XXXX. Once again they are not only recharging same fee but added house preservation fees. XXXX fees XXXX for XXXX and ond for XXXX. They have me as asking for modification which I did not. I have no access to my loan. They have hung up on me serveral times. XX/XX/XXXX I called and the automated line said it was temporarily closed? They say they removed my request for mod? I never said I was in a hardship. And my modification incentives are not found. All fees are for sMe date XX/XX/XXXX. I had a previos complaint with XXXX on tnis site for same issue. This fee is on my loan tax form as waived. I contacted XXXX and they said it should not be ghis fee was waived on there records when loan was transfered. Three years of ongoing problems. I think there trying to push me out of my modification.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-25

Weston, CT

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: We are in the process of selling our home. Our real estate attorney provided a request for the payoff statement for our mortgage from Seterus on XXXX XXXX, 2015. They said that it would take XXXX business days to receive this, even though a typical lender provides this within a few hours or up to XXXX business days. On XXXX XXXX, 2015, our attorney contacted them because she had not yet received the payoff statement. They said they were still within their XXXX business day window and were in the process of obtaining this information for our close scheduled for XXXX XXXX. On XXXX XXXX, 2015, my husband contacted Seterus to find out the status, since we had still not received this, and they told us that our request was declined and that it would be at least another XXXX business days. They are jeopardizing the sale of our home by virtually holding us hostage for a piece of documentation they refuse to provide despite the law in CT being that this must be provided within 7 business days of written request.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Weston, CT

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: My attorney ( who was authorized by me ) submitted a request for a Mortgage payoff statement 2 weeks ago to Seterus Inc. She was told it could take 7-10 business days. She followed up several times during that period and was told that it was still within the acceptable window and that the statement was being processed. She was given information during that time frame that she should not have received if she was authorized by me to do so. I followed up today and was informed that she was never truly authorized and that it will take an additional 7-10 business days. Neither me nor my attorney was informed of this. Quite the opposite, we were told everything was within standard procedure. Now, instead of being able to close I may not be able to sell this house. A process that most companies can do in a couple of hours take Seterus a month. They are holding on to the money as long as possible to try and make as much as they can off of the interest, meanwhile I am in jeopardy of being financially ruined. They told me they have the ability to escalate this request, but refuse to do so. Their underhanded business practices and complete lack of compassion and even human decency is appalling.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Lathrup Village, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Maiden Rock, WI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Some years back, I bought a small house through XXXX XXXX, in XXXX XXXX, WI. A bit after paying on the mortgage, with no late fees, no missed payments or problems, my wife and I received notification, that our mortgage had been sold to Seterus Company. It has been one nightmare after another since Seterus has taken over our mortgage. Rude, collection agency tactics, unresponsive to requests to speak with supervisors, speak to the main office, the complaint department or a manager. Lost payments we paid by the company and then requests for the same payment over again. Foreclosure threats, even before the payment date is due, applying payments late to our mortgage, though confirmation of them having received the payment many days before. My wife and I are at wits end. Could you please help us with this huge problem.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-23

Washington, DC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-23

Chapel Hill, NC

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-23

N Hollywood, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response