SLM CORPORATION

2015-09-09

Northbush, NY

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-04

Saint Louis, MO

Dealing with my lender or servicer

Student loan: Non-federal student loan

Keep getting calls about my loan
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-09-03

Spencer, MA

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-09-03

Brentwood, TN

Incorrect information on credit report

Credit reporting:

Account terms
Complaint: My son borrowed the money this is a school loan, he is not currently enrolled in school and was unemployed they ask for me to pay it in full harassed me on a daily basis to pay this loan in full. Now its on my credit report as a collection. Should this affect my credit and my sons both? My son is currently making payments. So is it still a collection and and why is it affecting us both. Can They ask for payment in full or else. I thought a student loan was paid in installments until it is paid off not called to be paid in full when creditor feels like it. This is wrong some how!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-02

Philatelic Center, CA

Dealing with my lender or servicer

Student loan: Non-federal student loan

Trouble with how payments are handled
Complaint: XXXX XXXX, XXXX , CA. When I first applied for this loan, I requested that I be placed on the option to pay once I finished school. My grandmother thought it was best to pay while I was in school. I told Sallie Mae that I wanted to wait, but since my grandmother was co-signing they started my payments while I was in school. We now know that my grandmother has been XXXX and had not told us. She no longer has control over her accounts. I 've experienced XXXX hardship after another since receiving this loan, My son was born XXXX XXXX/XXXX/XXXX, he passed away XXXX/XXXX/XXXX. My sister passed away XXXX/XXXX/XXXX from XXXX. Now my grandmothers health is rapidly declining as well ( we are in the process of selling her house to consolidate bills, including this XXXX ), and my other sister had a XXXX last week XXXX/XXXX/XXXX, resulting in our family learning that she had a XXXX and had emergency surgery just last Wednesday ( XXXX/XXXX/XXXX ). When I say my family has been having hardship after hardship, I mean exactly that. My mother kept in contact with Sallie Mae, and we let them know what was going on, the last payment they received was XXXX XXXX. We submitted supporting documentation, including a Power-of-Attorney showing that my grandmother no longer had control over her bank accounts. My concern is that, I am now finally in a position where I could set up arrangements to pay this myself and I was denied the opportunity to do so. I contacted SM this morning ( XXXX/XXXX/XXXX ) to bring them up to speed, and see what arrangements I could make. I was told they sent my loan to collections XXXX XXXX, XXXX. XXXX days ago! The representative went on to say that she would have worked with us or helped us, but when she calls, my mother is busy. Not to be rude, but given everything that is going on, my mother IS busy. They either call while were at work, in the middle of doctors appointments, or in case of last week, getting ready to go into surgery. If Sallie Mae was aware of our situation and had documentation, why would they send my loan to collections and we have obviously been trying to " work '' with them as well? Beside the fact that it really bothers me that, I said time and time again ( I even called in complaining about this, years ago ) that I wanted my loan set up to be paid once I finished school! Although I needed a co-signer they should have respected my choice as I am still the XXXX responsible to pay this back. I feel like I was forced into having to repay my loan while I am still in school. I foresaw these potential complications, and I feel like I was mislead. Moving forward, I bit the dust and struggled on. Now it appears that Sallie Mae literally was upset because she could n't speak on the phone right that second? If we loose our jobs for talking to them on the phone, how are we ever going to pay off this debt??? Also, SM Reps would call and not properly Identify themselves but would want you to give your personal information over the phone. There are soo many scams out, there should be another way. XXXX instance, they called me. I said I would like to call them right back myself through their direct number. I literally called XXXX minute later, and I was told I could not speak to my account manager and she would have to call me back. I feel like my loan was sent to a third party out of spite. The same way all of the sudden they could not take my phone call and they would need to call me back. They never called back by the way. Again, I have been trying to contact them myself since last week, I wanted more information regarding loan forgiveness for public employees. I even applied for another loan ( I knew it would not get approved ), just to get their attention in hopes of receiving a call or better yet an email. To my surprise when I got through to the call center, they no longer have my account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-02

ID

Getting a loan

Student loan: Non-federal student loan

Qualify for a better loan than offered
Complaint: I am a co-signer on my son 's private student loan. He is entering his senior year of college and just filled out the paperwork for his last loan through Sallie Mae. The prior two years the fixed interest rate XXXX with me as a co-signer ) was 6.25 %. This year, the interest rate has increased to 9.25 %. When I talked to a manager, she said that the prior XXXX loans on my credit history made the interest rate go up. I have a good income, little debt and feel like Sallie Mae is just taking advantage of the fact that they have a near captive audience and can therefore raise the interest rate by 3 %, even with a co-signer. My son is attending the University of California XXXX. He has another undergraduate degree, so does n't qualify for federal loans.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-09-01

Middletown, RI

Disclosure verification of debt

Debt collection: Federal student loan

Not disclosed as an attempt to collect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-01

Succasunna, NJ

Dealing with my lender or servicer

Student loan: Non-federal student loan

Trouble with how payments are handled
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-01

Succasunna, NJ

Dealing with my lender or servicer

Student loan: Non-federal student loan

Trouble with how payments are handled
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-27

Windermere, FL

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2015-08-27

Mdn, MS

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-26

Palos Park, IL

Can't repay my loan

Student loan: Non-federal student loan

Can't temporarily postpone payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-26

Canfield, OH

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-25

Charlotte, NC

Dealing with my lender or servicer

Student loan: Non-federal student loan

Keep getting calls about my loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-25

Chestnut Street, IL

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-20

Hamburg, MN

Can't repay my loan

Student loan: Non-federal student loan

Can't temporarily postpone payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-17

NY

Dealing with my lender or servicer

Student loan: Non-federal student loan

Trouble with how payments are handled
Complaint: I used my credit card rewards points to get two checks, made out to XXXX. This was in XXXX 2014. The checks were for {$250.00} and {$50.00}. They were XXXX sent to XXXX address. This was after the official split of XXXX and Sallie Mae XXXX I think XXXX. XXXX checks posted as payments to my Sallie Mae account, which I did not want XXXX my school is helping to pay for the Sallie Mae loan ). I called Sallie Mae, and they were able to reverse the payment, telling me it would be paid to XXXX. They did so, and my loan amount increased by the requisite {$300.00}. But XXXX never got the money -- or so they say -- and never applied the {$300.00} to my loan. Now I am out the whole {$300.00}. I called the companies twice ( once we did a conference call with representatives from both XXXX and Sallie Mae XXXX. They have been unable to resolve it and have not responded to me.
Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief

Disputed: No Timely Response

2015-08-17

Fountainville, PA

Dealing with my lender or servicer

Student loan: Non-federal student loan

Don't agree with fees charged
Complaint: In the XXXX of 2014 my grandson applied for a {$8500.00} student loan from Sallie Mae. He asked me to co-sign the loan. I was reluctant to do so, but finally did. The reason for the reluctance was the interest being charged ( 8.5 % ADJUSTABLE ) when interest rates elsewhere were 2 to 3 % and fixed. I checked my credit report and determined I had a very high number. I am a XXXX year old veteran and a retired XXXX from XXXX XXXX. I have always paid my mortgage, car payments, and all other payments on time. I called Sallie Mae and complained to them about the interest rate. They said " It was determined by their computer ''. I believe that is hogwash! I have complained in emails to several government agencies and have never received a response. I think Sallie Mae is taking advantage of students needing loans for their college education. My grandson will be a XXXX this XXXX and is doing good in his school at XXXX XXXX. I would appreciate you looking into this to determine if Sallie Mae is charging unacceptable interest rates for its student loans.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-15

Burbank, CA

Getting a loan

Student loan: Non-federal student loan

Qualify for a better loan than offered
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-14

Niantic, CT

Dealing with my lender or servicer

Student loan: Non-federal student loan

Received bad information about my loan
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-08-13

Little Rock, AR

Can't repay my loan

Student loan: Non-federal student loan

Can't get flexible payment options
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-08-12

Somers Point, NJ

Dealing with my lender or servicer

Student loan: Non-federal student loan

Keep getting calls about my loan
Complaint: So the problem is that the Sallie Mae / XXXX customer service people call me XXXX times a day before my payment is even due. My due date is XX/XX/XXXX and just today XXXX/XXXX/2015, I received XXXX calls with the last one being the infamous XXXX XXXX message. I ca n't understand why they are harassing me when I 'm current? I have spoken to several supervisors including XXXX XXXX and XXXX but neither were helpful not to mention they were the worst customer service people I have ever dealt with. I thought easy lending with aggressive collection practices were a thing of the past? Sallie Mae XXXX XXXX is in serious need of reform.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Disputed: No Timely Response

2015-08-12

Lexington, NC

Can't repay my loan

Student loan: Non-federal student loan

Can't decrease my monthly payments
Complaint: I have been out of school for almost a year & a half at this point. I started making my student loan payments about 8 months ago. When I first took out loans via Sallie Mae I was told the re-payments would be low and feasible. So I did it. I took out about XXXX with Sallie Mae. My first statements showed XXXX a month payments. I called and asked how that could be, it was n't feasible as promised & a 10 year payment option is not doable for my situation, I was told 10 years is all they can do and they had no solution for my situation. How can this be? I 'm struggling to make ends meet and climb deeper in debt each month just so I do n't miss a payment via Sallie Mae.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-12

OR

Dealing with my lender or servicer

Student loan: Non-federal student loan

Need information about my balance/terms
Complaint: I am attending XXXX University ( fka XXXX XXXX XXXX ) to obtain my XXXX. For the XX/XX/XXXX-XX/XX/XXXX school year, I obtained approximately {$20000.00} in financing from Sallie Mae with a 2.25 % variable interest rate reduced to 2.00 % with auto debit. For the XX/XX/XXXX-XX/XX/XXXX school year, I applied for a {$35000.00} loan from Sallie Mae with a 6 % variable interest rate. I was shocked by the 4 % increase given that my credit score is still XXXX and nothing else in my credit history has changed. Sallie Mae advisors confirmed that my credit score and history was not materially different but would not tell me why my rate increased. After multiple phone calls, I was told that I could not be told the reason for the 4 % increase because it is " proprietary information. '' I find that hard to believe as I used to be a commercial lender and we always had to be clear about the reason for rate increases.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-11

PA

Dealing with my lender or servicer

Student loan: Non-federal student loan

Received bad information about my loan
Complaint: XXXX has repeatedly failed to process information regarding my student loan deferrment from both my XXXX as well as the XXXX XXXX times since XXXX of 2015. Fielding XXXX University registrar 's office and XXXX were able to provide me with their records of contacting XXXX directly indicating my status as a full-time student since this past XXXX
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response