SELECT PORTFOLIO SERVICING, INC

2015-11-28

Bronx, NY

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We have been trying to reach SPS Servicing for a HAMP modification but have not been successful reaching them or getting them to send us the paperwork.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-27

Bedford, TX

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: account is in bk and they reported everything negative on my cbr i have contacted them a few times trying to get this matter taken care of and have dealt with the rude collections folks who still try and collect on this XXXX balance paid off account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-26

Moorpark, CA

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-26

Palos Verdes Estates, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-26

Simi Valley, CA

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: supporting documents for case # XXXX and # XXXX. In the attached documents they prove my wife was XXXX XXXX. Included is our marriage license. XXXX XXXX committed ID theft and forged my signature. Her actual name is XXXX XXXX. It is how they hid the loan documents from me. I made SPS aware of this and with the police report and they are continuing to defend the fraudulent loan. look at the dates. My marriage Cert is XX/XX/XXXX. XXXX XXXX Fraudulent faxed letter is XX/XX/XXXX. A clear pattern established of forged documents and ID theft and the bank is denying it. I demand an investigation into the origins of this loan. Please assign me an investigator. I am waiting on the DA and Federal Attorney to do there job but see a civil case as my rights have been violated civilly. Thank You XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-25

Danville, CA

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-25

Mount Vernon, NY

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-25

Edina, MN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-25

Palos Verdes Estates, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-25

Houston, TX

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-25

CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: By failing to adhere to both California law and the rules under CFPB, The party ( ies ) complained of in my initial complaint are not compliant with rules regarding dual tracking. The Parties are " covered '' under both California Homeowner 's Bill of Rights and the CFPB 's strict guidelines. I have a valid and complete loan modification package that has been acknowledged as received and no notice of deficiency of documentation has been received by me. I just received another Notice of Trustee during the pendency of my application. The Parties have also failed to respond to the initial complaint with competent and reliable evidence that supports all facts contained within all recorded title documents that were used against my contract rights. Specifically, the assignment ( s ) of deed of trust to an un-verified entity, Notice of Default, Notice of Trustee Sale. No authenticated evidence has been offered by the offending Parties by any person with personal, first-hand knowledge of those facts. I am not in default to an unknown, un-authenticated party that is currently in my chain of title without competent evidence to support the beneficial interest. In addition to this I have completed a request for modification affidavit and sent this to Select Portfolio Servicing, Inc. in XXXX I have received no response to my request for loss mitigation options. Instead, SPS has elected to put my home up for auction on XXXX XXXX, 2015. I feel this is a gross violation of my rights according to XXXX Code XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-25

Arco, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: FOR THE LAST 18 MONTHS WE HAVER REQUESTED A HARP LOANBASED ON OUR INCOME OR PRINCIPAL MODIFICATION. WE HAVE BEEN GIVE TRAIL MODIFICATIONS AT OVER {$4000.00} PER MONTH WE WANT TO HAVE A AFFORDABLE LOAN SINCE HOUSE IS VALUED LOWER THAN MORTGAGE LOAN
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-24

Itasca, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-24

Library, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: select portfolio services reviewed mortgage and taxes in XXXX.they said my county taxes increased to more than XXXX dollars. after a long lenghy battle and a complaint to you i recieved a decrease in my mortgage to XXXX a month this years statement say i owe XXXX in taxes because of ashortage in my escrow .my payment is now XXXX a mortgage pay ment increase of XXXX. XXXX i am a XXXX .how do i pay this because all they want is my house.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-24

Arroyo Grande, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-24

Ft Myers, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I had an agreement to resolve my loan via " deed in lieu ''. The loan processor required me to vacate on XXXX/XXXX/15. They with held assistance until XXXX/XXXX/15.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-23

Commack, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-23

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-23

Saint Clair, MO

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My wife and entered into a HAMP Tier 2 " Trial Payment " modification with our new mortgage company. We applied for this program due to my on going XXXX from several XXXX and lose of my income. We both reviewed the Trial Modification and were excited to see through this agreement the Lender agreed to drop our interest rate and give a '' Forgiveness " of {$42000.00} ( line # XXXX ) of Trial agreement papers. This was only if we started making these trial payments on time for 3 months, which we did. This was our chance to see a future with XXXX young kids. Than after receiving the " Permanent Modification '' we noticed that the extended our mortgage from the remaining 20 yrs. 5 months to a 40 yr term but only deferred the $ XXXX plus to the end of our loan. This was not what we were presented when we entered into agreement. I called my Representative and voiced my concern. After feeling deceived and pressured into signing the permanent modification papers, I called Customer Service again before sending in final agreement. After feeling forced to sign agreement we signed this agreement " UNDER PROTEST ". I keep getting the run around being told that those papers sent with my trial agreement they ( company rep. @ Select Portfolio Servicing ) wish those documents stating the NPV papers sent to government for HAMP program approval not be sent to the customer. I asked why not, she stated it causes a problem for her dept. in explain this to customers. Why wo n't you send them? Our government requires them to be accepted into the program ( which we have tried for years to get approved ). I think we have the right to know what we are entering into. I understand this conversations are recorded and I politely laughed saying, " than why would my family want to stay in our home if SPS is not willing to help besides lowering interest rate and still owe {$42000.00} plus at the age of XXXX when my balloon payment comes due ''. She did n't seem concerned at all and jumped in offering us a program to move with {$10.00} K to help us move. SERIOUSLY, I am fighting to keep my home lady. Our home under valued. It is valued at {$130000.00} according to SPS & We owe {$190000.00}. Being under water by $ XXXX is not where I hope to see myself after living here 17 years. THIS IS WHY WE APPLIED FOR A HAMP PROGRAM. Why does n't SELECT PORTFOLIO SERVICING read what the program is designed to accomplish ... ... This has makings of a Cival Suit written all over it ... I am sure we are not the only ones. Funny, it 's like a bait and switch type deal. If you present this to the government what the Lender has agreed to than you ( SPS ) need to honor what this program is setup for in helping Americans.. Unfortunately, Select Portfolio Servicing has NOT been helpful at all ... We feel that after all our hard work and living in our home for 17 years, raising XXXX kids has gotten us nowhere. The call it the " HOPE NOW PROGRAM '' and THANKS TO SELECT PORTFOLIO SERVICING for taking the wind out from under our wings. Ca n't wait to chat with our local State Senator about this, I 'm sure she will enjoy taking this back to Congress. THANKS SELECT PORTFOLIO SERVICING , INC FOR THE OUTSTANDING CUSTOMER SERVICE AND HONESTY. SELECT PORTFOLIO SERVICE, YOUR THE BEST : ( NOT
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-21

Santa Ysabel, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: SPS Loan # XXXX XXXX XXXX XXXX, XXXX CA XXXXPlease also refer to CFPB complaint Filed XXXX/XXXX/2015 - Case # XXXX - docs attached. Short Sale was faxed to SPS on XXXX/XXXX/2015. On XXXX/XXXX/2015 we had to file a CFPB because SPS never offered the homeowner any alternatives to foreclosure, and was refusing to entertain the possibility of a short sale - which is a violation of the California 's Home Owners Bill of Rights. They have since postponed the foreclosure and claim to be working on the short sale. SPS obviously uses the term 'working ' lightly .... XX/XX/XXXX We received a counter offer from SPS. XX/XX/XXXX We submitted the buyers response to SPS. XX/XX/XXXX SPS requested a line item on the HUD to be removed. XX/XX/XXXX ( SAME DAY ) We submitted the HUD with the requested correction. XX/XX/XXXX SPS said the HUD was received and uploaded to their system on XX/XX/XXXX. XX/XX/XXXX Today we spoke with XXXX XXXX at SPS. XXXX claims that they have 30 days from the time the last document was received to get an answer. XXXX says it will take that long to get a response on our counter as it has to go through " full short sale review ''. We told her it does not, by the time they issue us a counter offer they have already preformed the borrower eligibility review and the value review on the property and they know what they want to net. We told her they are outside of federally mandated timeframe and will be happy to file a CFPB complaint to get them fined and request it to move along at a more reasonable pace. She THEN claimed that they take five business days to review any document. We told her that today it has been five days, as according to SPS in the phone call on XX/XX/XXXX, the document was uploaded on XX/XX/XXXX She THEN claimed it was not uploaded until XX/XX/XXXX. It is obvious SPS fully intends to drag this out for 30 days. SPS has continually lied on this file and to the homeowner - This is also likely a violation of the Fair Debt Collection Act. This reinforces our comments on our original complaint - Case # XXXX. We find it disingenuous that the ombudsman would make the claims they made on the previous complaint, in light of these continued lies. It is also quite obvious that SPS has become an illegal foreclosure mill and has trained their staff in the art of lies and deceit. ****I find odd that when cornered, the employees of SPS change the date in which docs were received and uploaded into their system. **** I also find it odd that they can restart the short sale process whenever they request a change to any document or receive any new document -even if it is only a simple spelling change to an Estimated HUD . Is this being done to defraud their servicer? The community? The borrower? Or all of the above? After viewing the CFPB 's own website and the internet, it is obvious that this is happening to others thousands of times per month. Should n't the CFPB step in and stop this as per their mandate?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-20

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-11-20

Severn, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: Yes Timely Response

2015-11-20

Weatherford, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-20

Ft Lauderdale, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-11-20

Alexandria, VA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response