SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 17
2019-08-08
Hamburg, MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Hollo, My mortgage is with Select Portfolio Servicing and my loan # is XXXX. On XX/XX/XXXX I filed a complaint with your office, complaint ID XXXX, you contacted them and they provided you with their response. I then talked to one of your representative who told me I could refile if I did not agree with their response. I apologize for bothering your office so much but I have no one else to help me keep my home.
In their response to you Select Portfolio Services outlined several help that have been given to me however I will like to contradict that. They mentioned a XX/XX/XXXX modification. That modification was given to me by another company that was servicing my loan at the time and that was to move my loan from adjustable loan to fix loan because I had one of those where my monthly payment kept going up. After the modification I lost my job and fell behind on my mortgage, this was when the economy was still very bad. My mortgage then moved to another company, I think, and I applied for another modification. While in the process of that modification my loan moved again to Select Portfolio. After my mortgage moved over to them they reapplied for the modification because the modification documents from the other company was not forwarded to them, according to them. So I reapplied. The kept asking for documents which I kept sending until they put my home into foreclosure.
I then contacted your office, this was back in XX/XX/XXXX, complaint ID XXXX. When I filed the complaint with you, you contacted them and with a week they gave me a forbearance plan that gave me one year to pay {$35000.00} at $ 2,900.00+ monthly payment. I couldn't afford it and let them know.
They then offered that I do a short-sale where they would help me with up to {$10000.00} moving cost. I put the home up for short-sale in XX/XX/XXXX and found a buyer. While they were still processing the short-sale, I got laid off from my job and moved to my family in XXXX in XX/XX/XXXX. I could not afford to move all of my belongings to XXXX so I left them in the home, hoping to move them out when I got the relocation funds. In XX/XX/XXXX they approved the short-sale with XXXX dollar to me for relocation cost. The buyer however insisted that I remove all of my things out of the house if they were to continue the sale. I couldn't do anything because I didn't have any funds to move my things. So the short-sale fell through. When they later approved the short-sale again with {$3000.00} relocation cost, but the buyer had walked away out of frustration. They kept asking for one document after the other. They didn't ask for them all at the same time, you would send one document in and by the time they ask for the next one and by the time you send that one in, the previous one would expire, according to them and you would have to resend it again. I guess all of that frustrated the couple because they walked away. I moved back into the home, 5-6 month after it sat vacant for all that long because they suggested I do so in other to get the relocation cost. I couldn't even afford plane ticket and drove with my little daughter from XXXX all the way back to XXXX. That's how much trouble this company has caused me.
With that they gave mean another unaffordable forbearance. To pay over {$55000.00} in one year. Except this time I would pay {$1900.00} for eleven months and on the 12 month to pay all of the balance. I starting paying the {$1900.00}, made four payments and over those 4-5 months I wrote them twice to move the {$45000.00} to the very end of the loan but again they refused.
So if you go over my loan history, you will see that Select Portfolio Services have never given me any payment plan to help me keep my loan. You can offer a forbearance if the past due balance is 6-10 thousands dollars but not when the past due is over {$30000.00} of which some are fees.
They have given me two unaffordable forbearance plans and a short-sale that took so long until the buyer walked away. Sometimes I actually think they just want to take back my home because there were still lots of programs when then took over my mortgage and also because of the way they handled the short-sale. I am so tire but I continue to fight with them because this is my home, this is where I have been raising my daughter. All I am asking for is for the to give me a reasonable plan, a plan that does not ask me to pay over {$50000.00} in one year.
Thanks for doing what you do and just listening if nothing else.
Sincerely XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-08
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-07
Conyers, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SPS foreclosed on my home with a tainted assignment while the account was coded dispute. I called twice and both times the SPS representatives told me the sale would not take place. I learned today that my home foreclose and sold back to the lender. This was definitely a promise estoppel on SPS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-07
Mill Valley, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We are behind in our mortgage. Our loan servicer, SPS ( Select Portfolio Servicing , Inc. ) suggested that we APPLY FOR A LOAN MODIFICATION. As a result on XX/XX/2019, we sent them an email with 78 PAGES OF DOCUMENTATION THAT THEY REQUESTED. On the same day we received an emailed acknowledgment that the documents were received. We have not heard anything from SPS since then. I called them today, and was told that our email WAS RECEIVED BUT NEVER OPENED. Again, we were never notified that there were any problems with our application. So, now, another two and a half weeks have passed. SPS told us that our loan was going to their " legal department '' on XX/XX/XXXX. We were under the illusion all of this time that our modification request would forestall further foreclosure actions. Now we are feeling defenseless. The specific individual I have been working with at SPS is XXXX XXXX. She can be reached at XXXX x XXXX. PLEASE HELP.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-07
Old San Juan, PR
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Select Servicing Portfolio , Inc., is reporting that as of XX/XX/XXXX, I am 164 days delinquent in mortgage loan acct. # XXXX when I am not. The property was heavily damaged by Hurricane Mara and the prior mortgage servicer, XXXX XXXX XXXX XXXX XXXX, gave me two payment moratoriums. The first one was automatic and a second one was extended until XX/XX/XXXX, in letter dated XX/XX/XXXX. The mortgage was then transferred on XX/XX/XXXX to Select Servicing Portfolio , Inc., for further servicing. Select Servicing Portfolio, Inc., then obligated us to repay the amount of payments accumulated during the moratorium period, even though the house was still under repair and reconstruction. We complied with their demand, and a payment plan was approved for such repayment doubling the amount of the mortgage payment for a period of time. Although I complied entirely by starting my payments on XX/XX/XXXX, and thereafter including doubling the amount of the payment, up to this date Select Servicing Portfolio , Inc., has refused to eliminate the incorrect reporting to the credit agencies that I am 164 delinquent on the mortgage loan. More than 4 letters have been sent to Select Servicing Portfolio , Inc., and today I held a 42 minute telephone conference with their Relationship Manager, but they refused to revoke the incorrect reporting.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-07
Atl, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-08-06
Blacksburg, VA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-06
Bay Terrace, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-05
Chandler, AZ
Written notification about debt
Debt collection: Mortgage debt
Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-05
Wdbg, VA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-03
Tucson, AZ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: SP Servicing received a notice from the XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX that they would like to do a deed in Lieu of Foreclosure on a property located at XXXX XXXX XXXX XXXX XXXX AZ XXXX.
Sp Servicing did not want to accept the property and Requested that the Sellers attempt a Short Sale on the property and received their independent BPO on the property.
On XX/XX/XXXX the home was listed thru XXXX XXXX XXXX XXXX as a Short Sale in the XXXX XXXX AZ and an offer was tendered and accepted on XXXX.
The offer was submitted to SP Servicing together with other offers and 3 days later SP Servicing rejected the offers & requested the listing be placed for another 7 days to procure other offers.
12 days later SP Servicing received all of the offers and then requested an addition 7 days for the property to be active in the XXXX. After this 7 day period with all offers in hand SP Servicing rejected the postponement of the Foreclosure due to less than 30 days left before foreclosure date.ThXXXX Investor has their Broker Priced Opinion and the offers tendered were above the asking price and the BPO pricing. SP Servicing manipulated purposely the events that cause this property to be foreclosed and their unfair practices should be scrutinized.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-02
Martinsburg, WV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My name is XXXX XXXX XXXX wife of the deceased XXXX XXXX XXXX, XXXX. I was working with XXXX XXXX on a modification after my husband passed away suddenly on XXXX XXXX. I was also off work at that time do to a work related injury awaiting XXXX. XXXX worked out the start of a modification ... but sold my husbands mortgage mid modification in XX/XX/XXXX to SPS. I contacted them and they continued to accept my modification payments until I called them XX/XX/XXXX to make the payment and they informed me they could not accept the payment as they had turned it over to an attorney for foreclosure. They claim I am not the successor in interest to my Husbands Estate. I even had to pay an attorney to get a quick claim deed and my children all signed away any rights to this property. I have tried to send all the proper paperwork to SPS on at least 3 occasions. They have talked to XXXX XXXX from XXXX County West Virginia Fiduciary/Probate on the phone with me on a 3-way call 2 separate times and SPS still keeps insisting I am not successor in interest to my husbands estate and XXXX told them all paperwork had been done properly and West Virginia says I am the owner of this property. I want to keep my home and would like to work out a new mortgage with them.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-08-02
New Rochelle, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Brentwood, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We received a letter dated XX/XX/2019 on XX/XX/2019. The letter indicated we have been approved for a trial modification and the first payment is due XX/XX/2019. This trial modification was done unexpectedly because we had not made any request since XX/XX/XXXX. The response we received in XX/XX/XXXX from SPS stated there were no options or programs that could assist our financial situation. The lates modification did not provide us a 30 day time period for trying to make a payment. We contacted our relationship manager numerous times ; however, we never had the opportunity to speak with her/him. We always get a representative who states they have to send our request to the relationship manager. The letter we received clearly stated contact your relationship manager. On this past Monday, we spoke with a representative again requesting the trial modification be amended and allow us to start XX/XX/2019. The response again from the representative, I am not able to approve your request, but I will notate your account and send your request to the relationship manager. We received several calls from someone who we can not understand and the message left is vague. Who ever is calling is not the relationship manager. The name we were provided with on Monday, XX/XX/2019 was XXXX is our relationship manager, whom we yet to hear from. We have been seeking assistance from SPS almost 2 1/2 years, and the response is always there are no options or programs to meet your hardship request. We do not want to loose our home and we have continued to acquire assistance from SPS. We sent a letter to the owner of the property requesting them to donate the property to our XXXX nonprofit organization since this is our residence and ministry. However, no response received. Please provide us with assistance and help us to prevent foreclosure actions.
Sincerely, XXXX XXXX and XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Problem with fraud alerts or security freezes
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Tampa, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: since SPS has been servicing the loan ; its been a nightmare SPS does a bpo of my home every 3 months they never dispute the value each valuation is way out of range and too high from the realtor its never corrected SPS uses wrong valuation and do not account for the affordability over and over again
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Chester, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My wife and I rented out first home to a family that experienced a financial hardship ( medical and unemployment ) XX/XX/XXXX. We contacted SPS concerning the payments and informed them of the lack of rental income. We filed a RMA as suggested for a short sale of the property. We were approved in XXXX after completing all the documents. The realtor was appointed by SPS that we contracted with. XX/XX/XXXX a contract was signed and slated for closing late XXXX. When the time came to close the realtor informed us that SPS had denied the Short Sale because the RMA needed to be applied for again. The docs were completed once again. We have had at least 4 closing dates that have not come to fruition. Each time a phone call has been made, there is always different information that is conveyed. The realtor has worked with SPS on several short sales and this by far was her worst. She has constantly received the run around with them also. The amount of the sale would cover the balance ( including the excessive interest that was tacked on ). But their findings was that the house was worth more according to their drive by assessment. A foreclosure was scheduled for XX/XX/XXXX at the same time we were informed of a closing date of XX/XX/XXXX. Two days later after receiving certified mail from attorney stating date of foreclosure SPS mailed a letter that the house was taken out of foreclosure. The realtor was waiting for one form from SPS so that the house could go to closing. After calls were made on XX/XX/XXXX we were informed that the house is slated for foreclosure once again XX/XX/XXXX. When we inquired about modifying the loan ( which has a rate of almost twice the National average 7.9 % ) we were told that there were no more options other than bring the past pmts current of {$15000.00} or the payoff of {$150000.00}. The contract from the buyer was {$150000.00}. When asked reason for the denial, the only response is that the investor made a business decision. We truly dont understand the reasoning for all the back and forth for over 7 months. Each time we speak with a relationship manager there is no resolution. We believe that SPS wanted the home to be foreclosed so that their business decision would generate a uptick on the sale ( in an area that has recently seen new homes construction in the mid to upper $ 200s.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Columbus, OH
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Cheverly, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-07-31
Springfield, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-31
Farmersville, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I submitted a loan modification request on XX/XX/XXXX. I continued to send updated documents to SPS and receive a denial letter based on a submission of XX/XX/XXXX. I asked SPS what happened with my submission of XX/XX/XXXX? Per the representative my request for a modification was not reviewed at all. I asked why? And I was told its because I was denied before for incomplete documents and the trustee sale date is too close now. I told them I submitted my loan modification package on XX/XX/XXXX they had 31 days to review all of my documents and they did nothing with my review. I am XXXX XXXX XXXX, I have been in and out of the hospital, and while hospitalized I completed the loan modification application and sent it from the hospital and they did nothing with my documents for 31 days.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
Oxford, GA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Our loan thru XXXX XXXX XXXX originated in XX/XX/XXXX and we sold/given to Select Portfolio Servicing in XX/XX/XXXX. From day 1 the informtion was input incorrect.
SPS made an error when reading and in outting the information in there system. There was a modification that deferred XXXX. However SPS decided to add the XXXX on top of the total prinicpal balance making our loan balance increase by XXXX. Thus has given us incorrect numbers from the first day. I have requested them to fix the issue and even had to file chapter XXXX to avoid losing my home. They give me every reason under the sun as to why I am wrong and they are correct. Nobody says that same thing, they all give a diffrerent reason for the balance being so high.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
MS
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I contacted SPS on today and talked with XXXX and she advised that the account was scheduled for foreclosure on XX/XX/2019. She transferred me to XXXX, and she advised that they were unable to grant a modification because he does not live in the property. I advised XXXX that this was not correct -- the modification that was submitted states that he DID reside in the property. Then XXXX stated that we had less than 30 days so this was not enough time for the underwriting department to review documents received. I told XXXX, I would give her a call back and asked for her Extension because I wanted to look up my information and not have her holding. I asked for her extension which is # XXXX.
I called back at XXXX XXXX on today and spoke with XXXX XXXX. She advised that the property was scheduled for foreclosure on XX/XX/2019 and asked if I was aware. I advised that I was and that I was calling back because I had spoke with XXXX and assumed according to the CFPB that if a borrower submitted a complete modification package with the 37 days that the borrower was protected from a foreclosure. She stated to me what they had received and it appeared that documents were missing. She said that Mr. XXXX did not live in the property. I advised her that he did. XXXX asked me when did he move into the property and I advised on XX/XX/2019. She stated that she could not pull back a foreclosure date and would need to send me to Ombudsman Department. She stated that documents needed were proof of residence. She transferred me to that department.
I spoke with XXXX XXXX, he advised that there wasn't anything that could be done at this point because XXXX XXXX did not qualify for an assumption. He didn't live in the property. I advised that I didn't submit an assumption but a modification on the property and since he was the successor of the property I didn't think he needed to apply for an assumption. He said I did not understand, I stated to him so.... " we are playing on words '' He stated no, there was not a play on words. He stated that he didn't qualify because proof of residence wasn't met. I advised that a driver 's license and car registration was submitted. XXXX stated that the car registration was not legible and driver 's license did not qualify as proof of residence. He needed a power bill/natural gas, tax returns were all acceptable forms. He also stated that the mortgage maturity had expired and the property needed to be paid in full. Based upon the value of the home, he could apply for a loan to pay the mortgage loan off. He asked me how was Mr. XXXX 's credit. He also stated that the insurance was cancelled as of XX/XX/2019 for non payment with XXXX XXXX. At this point he was 27 months delinquent on mortgage payments. There was nothing that could be done and he could not stop the foreclosure proceedings.
Select Port Folio is Unwilling to assist me with saving my home. Im requesting the property foreclosure sale be put on hold and the modification request be processed. I appreciate your assistance with this urgent matter
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
Bostonia, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SPS XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX -- SPS is refusing to review its borrower for a short sale. This is a violation of servicing guidelines, which guarantee the borrowers right to pursue alternatives to foreclosure.
-- -- SPS has claimed that XXXX made this decision. However after conversations with XXXX we have found this to not be true, and they recommend we ask SPS to actually read the guidelines sent to them. Please understand we have closed thousands of short sales and have management connections in all major lenders within the unites states This is not the first time that we have had SPS erroneously read a new set of servicing guidelines and come to an inaccurate conclusion as to the instructions within those guidelines.. This isnt even the first time this has happened this year.
CC : Office of the Attorney General
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
Orlando, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation