SELECT PORTFOLIO SERVICING, INC

2019-08-19

Norwalk, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We want select portfolio services to show us they are the legal owner on our trust deed.We want select portfolio services to give us oringinal wet ink paperwork that they hold legal title on our home. Many servicers have transferred our loan over the last 13 years we have been done wrong on this loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-19

Patterson, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: O N XX/XX/XXXX, RECIEVE A LETTER FROM MORTGAGE SERVICING COMPANY SPS OUT OF XXXX XXXX XXXX, UTAH. THE LETTER STATE 1.) THAT THEY ARE SETTING UP AN ESCROW ACCOUNT WITHOUT MY CONSENT, 2.) THAT THE MONTHLY PAYMENT IS BEING RAISE FROM XXXX TO AMOUNT OF XXXX. THE PURPOSE OF THIS ACTION I BELIEVE IS THAT I AM COMPLAINING BECAUSE THEY ARE CHARGING ME INTEREST ON AN ADVANCEMENT THAT ANOTHER MORTGAGE COMPANY USED TO PAID MY TAXES SEVERAL YEARS AGO ( MORE THAN 10 YRS AGO) AND THEY ARE DEMANDING THAT THIS AMOUNT WHICH IS DUE ON THE LAST PAYMENT OF THE MORTGAGE WHICH THE ADVANCEMENT DID NOT COME WITH ANY INTEREST DEVICES OR PAYMENT SCHEDULE OR A SCHEDULE TO WHEN IT WOULD BE DUE.SECOND THEY ARE NOT THE FRIENDLY COMPANY TO GET RESULTS FOR MY MORTGAGE. IF I HAD MY WAY I WOULD HAVE NEVER USE THEM.THIRD THEY CONTINUE TO HARASS MY PHONE WITH CALL ABOUT MY TAXES AND HOME INSURANCE WHICH BOTH ARE CURRENT.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-19

Marlboro, MD

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-17

Norwalk, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We want Sps mortgage to be investigated in regards to violating our california home owner bill of rights.Violation 12cfr 1024.41Violation Ca sec 2923-2924We have been trrying to resolve with Sps mortgage our loan modification and they refuse to work with us Sps is only interested on foreclosing on our home.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-17

Lady Lake, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-16

Adelaide, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-16

Auburn, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-16

Glendale, WI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-15

Cadwell, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: On XX/XX/2019 I feel behind on my mortgage because I was forced into early retirement and am know only rely on my Social Security income. My mortgage is at a 10.5 % interest rate and i'm not able to afford my mortgage payment with just my Social Security income. I tried to be reviewed for workout assistance with my lender and have been denied because my investor does not participate for workout assistance. To make matters worst I relied on getting some type of assistance that I feel more behind that I got a sale date and had to file bankruptcy and I am now in bankruptcy making my trial plan payments. But still not able to afford my current mortgage. I feel that I am the perfect candidate for workout assistance. I have never been approved for anything and now need it more then ever.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-15

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-15

Memphis, TN

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: my husband passed XX/XX/2018 and I am trying to acquire mortgage assistance for my home. Select Port Folio my mortgage company is hard to work with and because of my husband death I need to make the mortgage affordable for me to pay the note based on my income. I don't want to lose my home
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-15

Oakland, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-15

Alafaya, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Tarzana, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I have been trying to refinance my mortgage since XXXX with chase, then chase transferred their loan to SP Servicing. since then SP servicing has played a game where every month they say they are missing documents, I provide all of them, with proof, then they wait, then they ask for documents again. This has last until now XXXX!!! I think that they did not want to refinance when the rates were quite low in XXXX and XXXX and now UI am stil having a problem. Furthermore, in XXXX, they requested for me to provide proof on insurance along with the fact that I was paying my real estate taxes. I provided them with proof of insurance along with a statement from my insurance that I was fully insured without any interruption. They acknowledged receipt of the documents but still charge me close to 10K for insurance and real estate taxes. As of today, they have not refunded my account for all this money and are continuing to charge me for insurance. This company is much less that honest and they should be fined a very large amount and they should not only pay me back for the money they charged me but they should pay me for interest they charged me on my mortgage. Here is their website and I hope you can help. www.spservicing.com
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Glassell, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Glassell, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

George School, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-14

Teaneck, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Tarzana, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My lender has not made any attempt to contact or communicate with me regarding the loan modification process. For the last year I’ve made several attempts to receive a modification review. I have not received any info from the lender via mail or postal. I did receive a letter with a sell date pending and no info on why I was denied a modification. In order help me better afford the property I have rented out 3 of the rooms. This has given me the ability to afford new terms with my mortgage. I would like to be properly reviewed to be able to get receive home owners assistant in order to keep my home.The renters have also filled a complaint against my property due to the property having mold. Due to the foreclosure status I’m not able to file a claim with the insurance to fix the problem. This has cause exposure to mold to my tenants and myself because the lender will not communicate with me . I would like to be contacted immediately so I can get this matter resolved. Thank You
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Teaneck, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Simi Valley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I live in and XXXX XXXX XXXX XXXX XXXX in XXXX California. The Thomas Fire XXXX XXXX - XXXX ) destroyed many homes and businesses in the XXXX area. Because of that fire many people lost their homes and had to move out of the area. This seriously affected my business because I lost a large number of clients. Then after years of drought, we had heavy rains in XXXX. Because the landscape was gone, the area suffered severe flooding. Those people who hadn't lost their homes in the fire, lost them due to flooding and mudslides. Again, I lost clients due to these natural disasters and I was not earning as much money as before. Also, my business was damaged by the fire and the flooding. I tried to modify my loan with XXXX but they only offered me a repayment plan that had payments much higher than I was previously paying. On top of that it had a balloon payment at the end of the repayment plan. My business has still not recovered from this loss and I can not afford the high monthly payments XXXX offered and I certainly can not afford a balloon payment at the end of the repayment plan term. I am afraid of losing my home. I missed payments because of my reduced income and XXXX does not seem to care that some of the worst natural disasters in California history affected me personally. I am lucky my home was not destroyed but between losing my clients and some damage to my place of business I am not earning what I had in the past
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Warren, RI

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Good morning, my concern is with my mortgage balance with servicing company select portfolio. I for the last couple of months I have sent several requests to have them provide the mortgage pay history since loan origination of XXXX. The prompting is because I originally did a dispute with my credit report which reflects original principal balance of {$210000.00}. This is incorrect and hurting my credit score because it reflects my current balance {$210000.00} higher than original note. We purchased this home in XXXX -- there was two notes totaling purchase price of {$260000.00}. During the market crash we went through hardship and the servicer at the time XXXX XXXX XXXX gave us a loan medication that was set up to make us fail. We fought very hard to keep our house, we had interest only 1st and 2nd mortgage. After going to housing counselor XXXX XXXX XXXX XXXX forgave the second mortgage and modified the first. Shortly thereafter in XXXX the loan changed to XXXX XXXX XXXX and our loan amount was back up again and with lack of our knowledge and fear of losing our home we signed. Since XXXX we have not been late We are asking that Select Portfolio provide the payment history and how these payments have been applied. They can only provide payments dated back only to XX/XX/XXXX. We are missing payments from XX/XX/XXXX-XX/XX/XXXX. We need this investigation to make sure that our payments been applied correctly and balance is reflected. We have been taken advantage of all throughout this loan, not because of select portfolio but because of lack of knowledge. If they can not provide the history then how can the balance be reflected correctly. Please help us
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-14

Detroit, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response