SELECT PORTFOLIO SERVICING, INC

2019-07-22

Palos Park, IL

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-22

Teaneck, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-20

NM

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: On XX/XX/XXXX we were alerted to a change in our credit report via XXXX XXXX. This change was from our current mortgage lender Select Portfolio Services. This change was a remark added to the report that said " Loan mod non government ''. SPS bought our mortgage from XXXX XXXX XXXX in XXXX of XXXX. In XXXX we did a loan modification through XXXX XXXX XXXX, which XXXX XXXX XXXX had already reported to the credit bureaus. I contacted SPS on XX/XX/XXXX at XXXX XXXX MDT and spoke with XXXX XXXX. XXXX stated that after an audit of our account they found the modification from XXXX XXXX XXXX and that they are '' required to report any and all changes to the credit bureau even if the modification was not done with us. '' I have filed disputes with XXXX, XXXX, and XXXX to have the incorrect remark removed. This remark makes it look as though we have a new modification with SPS which is not the case, and an old modification with a different lender is now being reported again by the new lender as a new modification. There has been no modification with SPS and we need to have this remark removed from not only my credit report but also from my husband 's credit report.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2019-07-20

Lady Lake, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Jacksonville, FL

Communication tactics

Debt collection: Mortgage debt

Frequent or repeated calls
Complaint: I would like to file a complaint against Select Portfolio Servicing Inc. for violating the Fair Debt Collection Practices Act on XX/XX/2019 @ XXXXXXXX XXXX XX/XX/2019 My mortgage loan was transferred from XXXX to Select Portfolio Servicing Inc. XX/XX/2019 @ XXXX XXXX I received a phone call from SPS ( XXXX XXXX ) letting me know that they haven't received my XXXX payment yet. I told her I already mailed it in & she said I hope they get it in time because I have a 15 day grace period & after that I would be charged a late fee. I'm well aware of this information because I was with XXXX for 15 years. She then told me about SPS monthly withdraws & online payments. XX/XX/2019 Called SPS and spoke to XXXX XXXX about my XXXX payment and she told me there's a transition period for loan transfers and it could take 30 days for the payment to post and in the meantime I will not be charged any late fees. XX/XX/2019 SPS started calling and texting me relentless asking when I was going to make my XXXX payment. Again I told them I already mailed it in. Each time they called they tried to pressure me into making monthly withdraws from my account or to make an online payment. XX/XX/2019 SPS called and we got disconnected so I called back and while I was speaking to a representative I received a text about my payment being due. Again I told SPS that I already mailed in my payment. Her response was " I'm at the mercy of the post office '' if I mail in my payments. She therefore told me about the monthly withdraws or online payments. I told her that I do not want to do either one of those options because I was with XXXX for 15 years and they received all my payments. I told her I was tired of all these calls and texts about pressuring me to make a payment online when I already sent in my payment. She said she would take me off the calling list and text updates. Later that afternoon I called SPS to speak to someone in the Payment Remittance Department to see if they received my XXXX payment yet. I was transferred to supervisor XXXX XXXX and he told me that the " Cashiering Department '' doesn't take calls. I told him I just sent my XX/XX/2019 payment certified mail and I will prove that I'm sending my payments. After that all he could say was is there anything else I would help you with. XX/XX/2019 @ XXXXXXXX XXXX SPS ( XXXX XXXX ) called my home number ( I did not give SPS permission to use my home number for updates ) and asked me when I was going to pay my payment. I told him he wasn't suppose to be calling me. I told him that my payment was delivered to SPS on XXXX @ XXXX XXXX and cleared the bank on XXXX. XX/XX/2019 @ XXXX XXXX I called SPS to file a complaint about the employee who violated a federal law ( FDCPA ) and I was transferred to Supervisor Ms. XXXX told her what happened and all she could say was " I'm sorry ''. XX/XX/2019 Called SPS to find out when my mortgage loan will show up on my credit report. I was told XXXX or XXXX. The next day I checked my credit report and it was on there. After this ordeal with SPS I wanted to make sure they didn't put anything negative on there. I was then transferred to Supervisor XXXX XXXX and asked her why I was receiving so may calls and texts and her response was they were " courtesy calls ''. Courtesy calls do not pressure you into setting up monthly withdraws from your bank account or to make an online payment which SPS charges you {$15.00} per transaction. I'm not going to be pressured by there shady and untrustworthy tactics so I've decided to send my mortgage payments certified mail which costs me {$3.00} and now I know the day and time SPS receives my payments. If SPS violates anymore laws I will report them right away.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Seattle, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We paid off our mortgage loan on XX/XX/2019. One day before closing, the mortgage holder, XXXX XXXX XXXX, withdrew {$9800.00} via automatic transfer from our checking account for the XXXX monthly payment. In the latest correspondence from SPS, dated XX/XX/XXXX, they refused to refund the unwarranted XXXX payment.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Irmo, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Clermont, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Irmo, SC

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Chatsworth, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-19

Nantucket, MA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

Royal Palm Beach, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

Greenwood, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: On XX/XX/XXXX the servicer changed on my XXXX mortgage loan from XXXX XXXX XXXX to Select Portfolio Servicing ( SPS ). In XX/XX/XXXX my credit score dropped 44 points. On XX/XX/XXXX I found out it was because SPS was reporting my mortgage loan as a NEW MODIFIED loan instead of that they are the new servicers of my existing loan from XX/XX/XXXX. The information SPS is reporting is completely false. When I contacted SPS via telephone, they told me that they are reporting it correctly and will not change it. When I reported it to XXXXXXXX XXXX stated that SPS said they are reporting correctly and XXXX will not change it. I did not obtain a NEW loan from SPS nor did I MODIFY my loan with SPS. I was forced to have SPS service my loans when they obtained these rights by becoming the new servicer for my loan. Reporting that I obtained a NEW MODIFED loan from SPS to the credit bureaus is completely false and against the law. My credit score is being detrimentally impacted since SPS is reporting this as a NEW loan instead of just a new servicer to my existing loan and they refuse to correct this information. The credit reporting agencies refuse to assist me since SPS is reporting to them that their information is correct. HELP!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

MS

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Requested mortgage assistance for my property with financials XX/XX/2019. The mortgage company is hard to work with and is not wanting to help me.. I have been trying to get the mortgage back on track for over a year now. Recently I moved in the property to care for my mother who is not in good health, I am responsible for her care. There is a foreclosure sale set for XX/XX/2019. I do not want to lose the house. The balance of the mortgage note has come due I need the mortgage assistance to get back on track with the payments and make it affordable. Please Help See Attached
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

Joliet, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

Seal Beach, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

Bedford, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: RE : XX/XX/2019 CFPB complaint # XXXX-XXXX and subsequent XX/XX/2019 application for SPS RMA program. I received a letter from SPS dated XX/XX/19 ( today XX/XX/19 ) explaining that XXXX XXXX actually owns my mortgage account not SPS? SPS also is sending account verification documents which is not the subject of my CFPB complaint. The essence of this CFPB complaint is germane to my SPS mortgage payment was that : ID Theft activity left me unable to make my monthly payments putting me 2 - 3 months behind with all of my current creditors. And the SPS relationship managers e.g., XXXX XXXX were calling demanding payments after I explained my circumstances e.g., ID Theft ( no money in the bank ). And to explain that I am in the process of working with those creditors including SPS ( Legacy Mortgage ) for payment arrangements ( RMA ) while I wait for whether or not XXXX investigators finds the person ( s ) that seems to have unfettered access to my XXXX accounts using PII?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-18

Corona, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-17

San Jacinto, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage was previously with XXXX XXXX, but XXXX XXXX sold the note to Select Portfolio Servicing. I am currently paying amounts significantly in excess of the minimum payments which I request to be applied to the principal balance ( $ 10K- $ 13K/month ). However, they are not applying the extra amounts to the principal. They are leaving most or all of the extra amounts as " unapplied ''. I am therefore being charged interest on the amounts that are intended to be applied to the principal. They also skip sending me statements promptly on monthly basis. The first payment was made to SPS in XX/XX/2019, but I have received only 3 statements XXXX through XXXX. I am requesting that I receive monthly statements promptly and that the extra payment amounts be applied promptly to my principal balance. The statement should reflect these applied payments, along with a new principal balance.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-17

Val Verde, TX

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I was on the HAMP with XXXX and after 5 years of 2 % interest rates my mortgage was to increase after 5 years 1 % a year until it max at 4.25 then it would remain fixed. Then my mortgage was transferred to XXXX XXXX XXXX and my loan % rate increased..they said they would follow up ... and never received a call back nor could I get in touch with anyone.. Now my mortgage has been transferred again to Select Portfolio Servicing and now my fixed rate had gone up again to 4.875 %. Im XXXX years old and I feel that Im getting no where with these company and Im on XXXX and have to chose what gets paid and what I cant eat this month to pay this bill.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-16

Brooklyn, NY

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX sold my mortgage to Select Portfolio Servicing. Select Portfolio Servicing is not allowing me to refinance my mortgage with XXXX XXXX XXXX. I gave XXXX XXXX XXXX access to my Select Portfolio Servicing account in XXXX and Select Portfolio Servicing has been claiming they can not find my Finalizing Loan File for over 3 months. Select Portfolio Servicing is also planning on charging me a reconveyance fee of an unknown amount even though I got my mortgage through XXXX XXXX. I want to refinance my mortgage with XXXX XXXX XXXX because of the superior rate they've offered me. Select Portfolio Servicing has me at 3.875 % on a Conventional 30-year and XXXX XXXX offered me {$3.00} meaning I've missed out on thousands of dollars of savings while Select Portfolio Servicing doesn't provide the Finalizing Loan File.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-15

Red Creek, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-15

Savage, MN

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-13

Washington, DC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-07-12

Berwyn, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response