Radius Global Solutions LLC

2018-12-10

Dallas, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: On XX/XX/XXXX I received a notice from XXXX regarding a credit alert. This alert shows that derogatory information from XXXX XXXX XXXX was reported as a new collection. The derogatory information shows as coming from Radius Global Solution as a collection in the amount of {$560.00}. On my credit report the derogatory information is showing as coming from XXXX XXXX XXXX Acct : XXXX. This account was a leased vehicle that was paid as agreed and the lease ended in XX/XX/XXXX and all balances were paid in full. on XX/XX/XXXX, I called both XXXX XXXX and Radius Global and each company stated they do not have this account in collections. However, it is showing up on my credit report and I would like help to dispute it and have it removed.
Company Response: Closed with explanation

Timely Response

2018-12-07

Houston, TX

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: Made several attempt to resolve these issue but to no avail could I get this resolved. RADIUS GLOBAL SOLUTIONS
Company Response: Closed with explanation

Timely Response

2018-12-06

Columbus, OH

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2018-12-05

Glendale, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-12-03

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2018-12-03

Washington, DC

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: Hello, I'm not sure if I answered the correct pro-forma questions because I wasn't sure which of the categories my situation falls into. I recently had a collection appear on my credit report from the collection agency Radius Global Solutions. It's for a medical bill. I have no idea what this medical bill could be and have not been contacted by any of my medical providers for an amount similar to what Radius is asking. I had some labwork done around the time Radius claims my debt was created, but my insurance company shows that the service was paid for in full. Also, I did receive a phone call from a collection agency several months ago about thousands of dollars of medical debt, but given that, to my knowledge, I had no outstanding bills I assumed it was a scam. I can't get any additional information from Radius Global Solutions because they literally never answer their phone, and the voicemail is full. I have been trying for weeks to contact them about this mystery debt but every time I call the main line they tell me it's the wrong number and they give me the correct number. When I call the correct number it rings for hours and eventually gives me the option to leave a voicemail ; however, the voicemail box is full and so I can't leave a voicemail. So, when I try to contact their " quality assurance line '' I also don't get an answer and so I leave a voicemail ; however, after two weeks and several voicemails, I still haven't gotten a call back. On the last couple of voicemails I told them that if they didn't call back I would file a complaint with CFPB or FTC. This is affecting my credit significantly, I never received any mail or phone calls from any original provider notifying me of any debt, and the collection agency has yet to explain exactly where this mystery debt came from. Please help. Thanks you.
Company Response: Closed with explanation

Timely Response

2018-12-02

Baltimore, MD

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2018-11-30

Rialto, CA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2018-11-30

Houston, TX

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I have recorded phone call with radius and I stated to them that this wasn't my debt and 3 other companies are trying to get the same amount and I received a letter from one that the debt from the XXXX original collector is paid XXXX balance. I asked Radius Global Solutions LLC, formely known as XXXX XXXX XXXX XXXX, employee to get me any documentation from XXXX and anything with my photo Id and signature, I was told they would submit a request and I haven't received anything yet as of XX/XX/2018 yesterday XX/XX/2018 Radius placed this same debt on my report but for a portion of the debt the original debt is close to XXXX dollars, including the amount of XXXX which they are trying to receive for a debt already closed and XXXX balanced out through originally debt collector XXXX. I want this removed immediately and I want them investigated. I have rights and I need to be protected from debt collector who just place anything they want on your credit to ruin your chances at a better life. This is a XXXX account because it isnt my balance please remove and take action. debt they are trying to collect is XXXX, XXXX, XXXX, total : XXXX.
Company Response: Closed with explanation

Timely Response

2018-11-29

Palos Verdes Estates, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2018-11-28

Dallas, TX

False statements or representation

Debt collection: Medical debt

Attempted to collect wrong amount
Complaint: I got a letter in the mail on XX/XX/2018 from Radius global solution LLC that they are trying to collect some debt that I have never heard of. Contacted my insurance policy and they have never received any lab report from XXXX XXXX XXXX XXXX. The balance is way higher than it would cost with my insurance. I tried to reach out to them but their number bounces and the call wouldn't go through. Account # : XXXX XXXX XXXX : {$220.00}
Company Response: Closed with explanation

Timely Response

2018-11-27

IL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was paid
Complaint: I had a XXXX XXXX account that went into collections with Radius Global Solutions. I entered into a settlement agreement with Radius Global Solutions and made 1st payment fine with no problem received a confirmation letter in mail for payment. Radius sent me 2 letters, 1 in the month of XXXX and one in XXXX reminding me that my final settlement payment of {$180.00} was due on by XX/XX/2018. I paid the amount required on the letter on XX/XX/2018 with a rep from their company. On XX/XX/2018 at XXXX I get a call from a XXXX, I believe this is what he said his name was, stating I was short {$63.00}. I advised him female that took my payment said she saw the letter that was mailed to me and agreed amount on letter was correct that I should get a settlement letter within 10 business days. He wanted to argue. I told him he must honor what was place in writing on their letter head, he refused. He then placed me on line with a guy name XXXX XXXX said he was not a supervisor but the person that handles complaints that no manager was there and he refused to argue and told me I need to pay the additional amount. I told him I wasn't paying anymore this is not what was on their letter, he proceed to tell me that the settlement will be voided and they would go after me. I requested a manager, he said no manager he is the manager. I advised he previously told me there was a manager now there is no manager. I explain to have manager contact me today XX/XX/2018 and hung up on him. This company is not willing to accept what they placed in writing and agreed upon when they took my money for payment. I want XXXX ( XXXX ) made aware of this and this company.
Company Response: Closed with explanation

Timely Response

2018-11-26

Mckeesport, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-11-23

Philadelphia, PA

Threatened to contact someone or share information improperly

Debt collection: Other debt

Talked to a third-party about your debt
Complaint: This company XXXX XXXX keeps calling and harassing my family and friends threatening to send me to jail for fraud for a lease of a phone I sent back to the company XXXX, XXXX because they sent me a brokenness phone
Company Response: Closed with explanation

Timely Response

2018-11-22

Coalinga, CA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: I get multiple repeat calls about the money that is owed DAILY. once I finally come around to scheduling a payment, all is well. Now when I try to get BACK in contact with them to change a payment date due to being in the middle of transitioning jobs, I get no call back or responses. I have called three times on three separate days and left two voice messages about my case and nothing. Now I'm going to be over drawn in my account resulting in a late rent and backing up other important bills including groceries for my family. I am very upset and scared. I tried to do the right thing and this is what I get.
Company Response: Closed with explanation

Timely Response

2018-11-20

Portland, OR

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-11-19

Moapa, NV

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Radius Global Solutions has reported a delinquent medical from date of service XXXX for XXXX XXXX. Phone number on credit report stated the file was being handled out of another office and provided an XXXX #. I called several XXXX # s after being given direction by each XXXX # previously dialed to no avail. No one was able to assist. My insurance was supposed to cover payment for the {$1600.00} that is being reported but ai can not get anyone at the company to assist. Im applying for a home loan and this is affecting my credit score which is in turn giving me a higher interest rate. I want this collection removed from my report. Ok to speak to my wife XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2018-11-19

Pgh, PA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-11-15

Phoenix, AZ

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2018-11-13

Allenwood, NJ

Written notification about debt

Debt collection: I do not know

Didn't receive notice of right to dispute
Complaint: Today XX/XX/2018 I got an alert from XXXX Credit Bureau that Radius Global Solution posted a derogatory account to my credit file for an amount of {$64.00}. I have never received any written or verbal communications from this company informing me of the debt or was I given the opportunity to negate/agree of the validity of the debt.
Company Response: Closed with explanation

Timely Response

2018-11-12

FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: Cancelled XXXX XXXX account on XX/XX/18 at XXXX. Spoke with XXXX at XXXX XXXX to cancel services effective immediately and pay final amount of {$210.00}. Conf # : XXXX. XX/XX/18 : Received collection notice from Radius Global Solutions regarding an account balance of {$94.00}. I paid this to avoid this amount reporting to the credit bureaus. XX/XX/18 : Attempted to speak with XXXX XXXX. I spoke with Customer Service agent XXXX who stated this account balance was to pay for XXXX. She was unsure why no bill had been sent prior to the collection notice. Spoke with XXXX who stated that she would " notate '' my account. I have attached my final XXXX bill as well as the collection notice. I have also attached the XXXX bill showing that I have paid XXXX directly as cancelling with XXXX on XX/XX/18 " unbundled '' with XXXX.
Company Response: Closed with explanation

Timely Response

2018-11-12

Boyle Heights, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-11-09

Fort Pierce, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: This company keeps calling me 2 3 times a day I've been trying too tell them I'm not working I'm on SSI they keep asking me to ask someone to help me pay it off this is from 2012 I would like for this to be removed off my account
Company Response: Closed with explanation

Timely Response

2018-11-08

Northside, NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: XXXX XXXXXXXX XXXX is reporting what appears to be a medical debt on my credit report which I have NO knowledge of. I am fully insured with medical insurance which pays 100 % of all of my medical needs. This listing gives a date opened of XX/XX/2018. Again, I am NOT aware of this debt as being mine and I have disputed it with XXXX but just got the dispute results back saying it has been updated. The original creditor was XXXX XXXX. I do NOT recall having any medical service done that would generate a bill such as this. Otherwise, according to a new credit reporting law, a listing such as this one is NOT supposed to be added to a credit report until AFTER 180 days giving the insurance company time to pay this. XXXX will NOT remove this.
Company Response: Closed with explanation

Timely Response

2018-11-07

Houston, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: On XX/XX/XXXX I sent a certified letter ( tracking # XXXX to Radius Global Solutions which was received on XX/XX/XXXX at XXXX. The letter sent requested proof of contract or applications obligating me to this debt this company claims I owe since I never recall establishing an account with the creditor in question. Radius Global Solutions has only provided a copy of bill dated with my name on it as means of validation. This is not considered proper validation under the court of law. No chain of command, application, or contract, containing my signature has been provided on behalf of Radius Global Solutions. Radius Global Solutions is in violation of the fair debt collection practice by continuing to report this account to the consumer reporting agencies as well as attempting to collect on a debt without proper validation.
Company Response: Closed with explanation

Timely Response