RUSHMORE LOAN MANAGEMENT SERVICES LLC

2017-10-12

Nantucket, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-11

Buffalo, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-10

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-10

Chesterfield, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-09

Little Washington, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-07

Sacramento, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Dear Consumer Financial Protection Bureau. I currently have a foreclosure sale date scheduled for XXXX XXXX, XXXX this is a very urgent matter. I have a complaint about my current loan servicer which is Rushmore Loan Management Services, LLC. Let me begin by explaining my situation from the past to the current. My loan originated with XXXX XXXX. I was paying XXXX XXXX around {$1600.00} towards my monthly mortgage up until the collapse of our economy. From there they sold my loan to XXXX XXXX. I was behind and applied for a loan modification they gave me the loan modification and I paid them the three trial period payments. After I paid XXXX advised me to keep paying them. I continued to pay XXXX for at least 18 months but around that time I received a letter saying that my home was under foreclosure. This was a huge shock to me as I have paid and was still paying XXXX for what I believe to be was a loan modification. My loan once again was sold to another servicer this time my current one Rushmore Loan Management Services, LLC. I have applied with Rushmore Loan Management for a loan modification and sent them all required documents to be a completed packet for a loan modification. Rushmore loan management has all required documents and packet is in review. .Im worried that this company will either take my money and they sell my loan to another servicer or just foreclose on my home even after having all required documents for a loan modification. If Rushmore Loan Management Services, LLC foreclosures they will be in violation of the California Homeowner Bill of Rights Act.
Company Response: Closed with explanation

Timely Response

2017-10-05

Hinkley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The reason I am filing this complaint is due to a number of factors. First and foremost, my loan was originally with XXXX Mortgage. When my loan was XXXX, I submitted a complete XXXX XXXX XXXX for consideration of a workout option due to a hardship I encountered. There was a reduction of income and was placed on XXXX for a period of time. All information was submitted to chase and acknowledged as a complete file. On XX/XX/XXXX I was notified that my request for workout was denied due to inability to verify income received although proof of income, bank statements, and tax returns were provided. It also stated within the attached denial letter, that I had a right to appeal the denial and had until XXXX to submit the appeal. I submitted the appeal to XXXX on XX/XX/XXXX. Shortly thereafter, I was notified that my loan transferred to Rushmore Loan Management Services on XXXX. Rushmore Loan Management Services took over XXXX days to fully board my loan to there system and advised that they would receive all information from the prior servicer within a XXXX days. I called Rushmore back on XXXX to only be told that they have not received any documentation from Rushmore concerning a modification review or appeal documents from XXXX. OnXX/XX/XXXX, I submitted all information to Rushmore including but not limited to ; XXXX. XXXX XXXX XXXX. XXXX XXXX from XXXX along with XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. Bank XXXX XXXX. XXXX XXXX XXXX. Proof of XXXX XXXX Bills XXXX. XXXX XXXX XXXX. Rushmore Modification Application via fax to XXXX. I called Rushmore back on XX/XX/XXXX and was advised by XXXX that they did receive our fax and was currently being processed and to call back in few days. On XX/XX/XXXX, I received XXXX modification packages from Rushmore requesting to complete for all XXXX XXXX XXXX. I called Rushmore back and spoke with XXXX. She advised me that those package was system generated and to disregard as they have received the modification package and appeal however to call back because the file was in process of being assigned. I called Rushmore back onXX/XX/XXXX and spoke with XXXX again which advised that the file was assigned to a XXXX XXXX. She attempted to transfer me to him however ; was only able to get his voice-mail.I also retrieved his e-mail and e-mailed him all documents to be sure there were no issues. XXXX responds stating that they did not receive the package within XXXX days of foreclosure sale and that they would not consider. I advised him that I have a right to appeal as stated in the appeal letter but he said that is not true. He also stated he did not receive the fax until XXXX however that was their " XXXX XXXX '' and not receive date. He stated my file never went to underwriting with previous servicer which is not true due to the fact that a XXXX XXXX was attached to the denial letter. I am requesting for my appeal to be considered along with proof of documentation that was required for additional consideration of the appeal and right to keep my home. I am requesting that my rights to XXXX is acknowledged and given proper consideration to keep my home. Attached, please find all documentation that has been provided to Rushmore Loan Management Services including all correspondences from XXXX concerning the acknowledgement of a modification review, denial, and right to appeal.
Company Response: Closed with explanation

Timely Response

2017-10-04

Nantucket, MA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-10-04

VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am the administrator of my late mother 's estate ( death certificate and my appointment attached ). At the time of her death and at the time of the modification in question, my mother had been declared incompetent, and the XXXX of Ky. ( " XXXX '' ) was acting as her legal guardian. My mother 's mortgage was owned by XXXX and serviced by Rushmore. Rushmore had initiated a foreclosure, but with my uncle 's assistance my mother avoided the foreclosure by securing a HAMP modification ( attached ). The XXXX signed the modification on my mother 's behalf. The modification provides several different dollar figures : * Original Loan Amount : {$100000.00} * Unpaid Principal Balance of the Original Obligation Secured by the Existing Security Instrument : {$94000.00} ( para. 4.P. ) * New Principal Balance : {$120000.00} ( paras. 3.B. and 4.P ) Neither the XXXX official who signed the modification on my mother 's behalf nor the XXXX 's attorney who reviewed it and notarized it understand how Rushmore arrived at these figures. I have repeated asked Rushmore for an explanation of these numbers and the differences between them ( attached ), but they have yet to provide any answers. The house is now under contract, and we hope to close in late XX/XX/XXXX. Rushmore has provided a payoff amount of {$130000.00} ( attached ). I question how Rushmore added another {$32000.00} to the Balance of the Original Obligation to arrive at the new Principal Balance and whether these additional charges are consistent with the HAMP program. I need them to reply quickly so that we can resolve this issue prior to closing. The account at Rushmore ( # XXXX ) is currently being handled by XXXX XXXX / XXXX XXXX XXXX XXXX / XXXXXXXXXXXX.
Company Response: Closed with explanation

Timely Response

2017-10-04

Logan, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-03

Newnan, GA

Trouble during payment process

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-02

Federal Way, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-02

Cataldo, ID

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Complaint: XXXX sold my loan to XXXX who sold to Rushmore. BK was filed w/ XXXX so should never have sold. XXXX is reporting it as a foreclosure and not bankruptcy status ( see attachments ).
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-10-02

CO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I had my mortgage sold to XXXX XXXX last year and I have had nothing but problems and increased payments, troubles. Last year they purchased my loan at which time I was to get my over escrow amount paid to me ( it was a new build so my taxes were estimated at a flat {$5000.00} while we waited to get the assessors report ). When they took over the loan they did an escrow amount, then said that I owed another {$280.00} in escrow each month as they did n't know what my taxes should be. After 4 months of going back and forth and them withholding my money ( and incorrectly raising my PMI which is a set amount for the life of the loan by the way ), they finally cut me checks in two installments. It became very obvious they wanted to hold on to this money as long as they possible could for FCF purposes. WORST CUSTOMER SERVICE OF ALL TIME-When it was done I was willing to pay the cost to refi to not have to deal with them again but they made a great point that they could end up buying my mortgage right back from them ... Great system we have. Fast forward to today and I suddenly got an increase in my escrow payments of {$150.00} due to what they called an " out of cycle escrow review ''. They sent the escrow review and had paid my taxes within 3 months of each other so it showed a big shortage of course. Then the month immediately following their payments for my taxes ( almost back to back knowing they would cause a shortage ) they happen to run a escrow analysis?? I called and my escrow payments of {$390.00} x 12= {$4700.00}. My mortgage insurance is $ XXXXx12 {$770.00}, taxes {$3000.00}, and insurance is {$920.00} which totals : {$4700.00}. So if paid correctly I should have a shortage of {$.00} ... Why am I having to pay an extra {$150.00} each month? So they can accrue money from me to give back in a years time and use it as FCF. This would add up quickly with thousands of customers.. They said it 's federal law for me to have {$720.00} in my escrow at all times? I have two other properties with escrows and never have had this come up before. I have never had so many escrow reviews in 18 years of paying mortgages.. I can only think they are spending the time to do these at specific times to get us to overpay our escrow, take our money for FCF investments and then pay it back in 10-12 months. So I proceeded to ask for my PMI payoff amount. They refuse to give me an individual to work with but rather have me call into the XXXX number each time and essentially start from scratch. They proceed to tell me my LTV is 81.8 % right now but say they can not give me an actual number I need to hit. I do n't understand why this is? They tell me to write and mail a letter in and they I would be responsible for the appraisal in case my value went down. That upsets me further as they are over {$400.00}, but I understand they need to make sure the property value is not declining for the LTV. To my question : They proceed to tell me that my property must be to 75 % LTV if it 's less than 5 years, and then after 5 years it goes to 80 % LTV. This is no where on my PMI Disclosure statement from the first company. How can this change? I read through and through on the CFPB PMI rules and see this no where. Is this accurate, or is this company once again trying to get me to pay {$64.00} a month for no reason? How can this industry be so bad at working under the same rules. How can I be so furious with a company to want to pay thousands of $ 's to not use them only to have the chance I will end up back as one of their customers. Someone help me please.
Company Response: Closed with explanation

Timely Response

2017-09-30

Wallington, NJ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-09-28

Fort Pierce, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-27

Burton City, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have been dealing with this for three years. I have paid three different companies to help me with my mortgage. I do n't remember the name of the first agency but the owner was charged with fraud and has been doing federal time. The second company was XXXX XXXX, and the third is XXXX XXXX. My mortgage has been sold three times. It was with XXXX, sold to XXXX XXXX, sold to a XXXX XXXX XXXX, then sold and currently with Rushmore. In XXXX 2017. The representative from Rushmore supposedly told my rep from XXXX XXXX, XXXX that they were not going to consider me for a modification because I had used up all my appeals and the investors where not going to consider me for a modification because they did not like my income ( I work a full time job and I have a small business that is from my family on XXXX XXXX. ) They did not like that my XXXX XXXX did not pay every month on time. I have provided my income, bank statements, tax information, and leases over and over and over again and explanations of how I got behind. Nothing was ever good enough. They told my rep in XX/XX/XXXX that they had a sale date of XXXX XXXX, 2017, that they canceled. My representative calls me every to weeks and tells me that I am still in active foreclosure but have no sale date. The bank has never filed foreclosure paperwork. I have gotten on line and done a search. I have never gotten any certified letters of foreclosures and there is nothing in the courts. She called me today and left the same message. The only time that I have any attempted resolution was with XXXX XXXX. Who told me that XXXX XXXX offered me a modification. Of which that time I was only six months behind, from trying to get assistance. Their idea of modification was that I pay two payments a month for three months. If I could n't make the regular payment I still do n't understand where they think I could get the money for two payments a month. I want to save my home, I have just asked for a payment that is more manageable. I am in the process of selling a property to help with the back payment. NOONE WILL HELP ME. I was told by the representative with XXXX XXXX that they could go to court and force Rushmore to assist me. I have been told that I qualified for the HARP program, but am now told I do n't. I have asked XXXX at XXXX for copies of very communications they have had with the mortgage company and you will see from the attached information. She sent me back everything that I supplied to her, nothing of the communications between her and the mortgage company. PLEASE HELP ME. I DO N'T WANT TO LOOSE MY HOME. I just need assistance with the payment and getting caught up.
Company Response: Closed with explanation

Timely Response

2017-09-26

Worcester, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-25

Bohemia, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-22

Hinkley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: After several attempts to get a modification to no avail, I was not able to get lender approval for a modification. I had no other chose but to sale my home. I never receive anything from the lender giving me other ways or options to avoid foreclosure. When I decided sale my home to avoid foreclosure, I listed my home for sale with a Real Estate Broker and later received an offer to purchase the property. I contacted the lender to let them know I wanted to sale my house and requested a short sale package. The lender representative XXXX, told me that the real estate person needed to do that and to get the SS package online. I also asked for a pay off statement to see what exactly did I owe and the lender XXXX, said that the real estate agent or escrow handles that and the lender asked me if I had a buyer and I told them that a lot of people have been looking at the house. Once I received an offer from a buyer my agent contacted an escrow company who then contacted the lender and submitted per lender request a complete short sale package ( that was googled and found online ) to the lender along with the listing agreement, purchase agreement, buyer POF, HUD statement, and occupancy certification per the lender request. I also submitted a request for relocation assistance. The file was sent to the lender for SS approval, after several lender request of documents. Which means to me they had time to review and make a decision on the SS package. I received a letter stating that the lender received the package and it was in the process of being reviewed. Waiting patiently, today I was notified that the SS was turned done without reason and the sale was not going to be postponed which is taking away my right to avoid foreclosure by short selling my home and creating a hardship by not having any relocation money.
Company Response: Closed with explanation

Timely Response

2017-09-22

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-09-21

Bon Air, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-20

Plattekill, NY

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: It is frustrating to find yourself on a financial situation such as loss of employment, which you can not prevent from defaulting on your mortgage. It was than that I was forced to default on my payments. It was then that I struggled and began making life difficult.. I began to panic and retained an attorney by the last name of XXXX who submitted the firs package to XXXX XXXX XXXX to no success. During the process XXXX XXXX XXXX sold the loan to Rushmore Loan management who will not acknowledge the fact that this loan was under a loan modification. I had to start all over again for they did not have any of my documents.. Time went by with out a resolution. I terminated XXXX XXXX and began to deal with the bank myself. I also did not get any where. I have send various packages to no success. I then re send prepared a package and it was send out various times. The person who confirmed receipt of this package was XXXX XXXX at Rushmore loan management.. I continue to look for a job became sick and had no other alternative than to request social security income and asked for my son to move back home. I explained to the bank that my son had moved in with me and he is now a contributor. On XXXX XXXX XXXX I was told by Rushmore that I no longer had a loan modification and that I had a sale day of XXXX XXXX.. I said when this this happened. XXXX XXXX said well it just pop up. You only have 37 days so we can not review the file. I reside in this home. I want to keep my home.
Company Response: Closed with explanation

Timely Response

2017-09-19

Chula Vista, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-19

New Sharon, ME

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response