RUSHMORE LOAN MANAGEMENT SERVICES LLC
Consumer Complaints
There are over 2172 complaints on file for RUSHMORE LOAN MANAGEMENT SERVICES LLC. Dated between 2019-12-11 and 2012-10-01.
Complaints Page 46
2017-08-06
Arsenal, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I had made arrangements with my suppose to be my contact person at Rushmore loan management services with XXXX XXXX at XXXX the 3rd contact person, and the only one i had a problem with. This all started when i knew i might have a problem and i called in to tell her, but she was not there so i spoke to another person who told me what to do. Since i do not get monies until the XXXX wed of the mothe, i was to send my payment in the day after with the late payment, which i had been doing. Before this contact person when my loan was taken over by Rushmore, i made all my arrangements with the first person who had the patienct to go over the whole year to see what dates were the second Wed, then told me it should not be a problem as long as i sent the late payment with the payment. This worked ok because i always sent it by XXXX XXXX , which got it to Rushmore asap. I tried telling this to XXXX XXXX , but she did not want to hear it. So I did this same routine in XXXX and XXXX , only to have her hold my payment and would not post my payment for 2 weeks, which made it looked like i did not send my payment. I did not know this until i receive a letter from XXXX XXXX , So i called my contact person to see what was going on, and she said XXXX XXXX took 4 days, and i knew then she was lyeing, i pay all my bills thru XXXX XXXX and it gets there in minutes not days as she said. She was so rude, that i told her i did not want to deal with her anymore and i wanted to speak to an excutive person even a supervisor. She told me there was none. Then she kept calling me and over and over again i told her this and i refused to even talk to her. But i kept trying to find a supersior, but could not get anyone to give me that information. So anther women named XXXX XXXX from XXXX so by me not knowing who this was i called her back and left message on 3 diffrent calls, and she did not call back, i guess after i tolk her what the problem was and that i would talk to her, but she also would not call back.After all this XXXX XXXX kept calling me some time up to 4 times a day. If they have a good IT person they can find those tapeing our conversations and also my messages because i do know if you think you have deleated them a Good, Good IT person can retrive them, I finally called XXXX and spoke to XXXX XXXX who put me thru to a supervisor name XXXX XXXX and left him a message about what was going on and he has never returned my call. After all this game playing i called XXXX and XXXX attorneys XXXX who gave me this site to summitt an complaint. The antorney i an talking with name is XXXX XXXX XXXX . I told him this might cause me to lose my home, but maybe it can help others having the same problem. This XXXX XXXX knew just how to make it look as if that payment was not paid. when you hold a payment until you want to make like it was never sent, what other reason would you do it. I ask her why and her answer was it took 4 days to get there, and i said that 's funney it was always posted by the time i got back home She did this on purpose and this started a downward problem, because she knew i would not deal with her.. This is not a game, this is someones life and to engaged others in your game should be addressed. I told her over and over and over that i did not trust her to do the right thing and i wanted to speak to an excutive, not her. She just laugh. It took me a long time to finf out what to do, because Rushmore needs to be sued to have a plan that consumer like me can not get thru to someone over them I am so glad that this law firm has handle Bank/ Lender Misconduct . I think that thease contact people think they have all the power over people who already is trying to take care of ther problems. I do not want to do a bank rupsey, but if so i will, all i wanted to do was try to get back to my payments and one time half payment should not have ended like this especially since i called first about my emergency.
Thank you very much
Company Response: Closed with explanation
2017-08-03
Glendale, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Rushmore Loan Management Services recently purchased my servicing from XXXX XXXX. My first payment to Rushmore was due XXXX XXXX, 2017. My complaint is in regards to its requirements to establish an online account to manage my account as it requires a FULL social security number with no alternative to establish an online account. My concern is in regards to Rushmore 's apparent lackadaisical handling of my private information, specifically my SSN. It seems ridiculous to require a FULL SSN in this day in age, especially via online. Rushmore 's approach gives me pause as to what other lackadaisical policies it has that jeopardize my private info and whether or not they are meeting the requirements of privacy protection. Furthermore, I never received a Welcome Letter from this company.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-01
Juniper Hills, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XXXX XXXX XXXX. as " Trustee '' for the RMAC Trust, Series XXXX is a FRAUD. XXXX XXXX, along with servicer Rushmore Loan Management Services LLC. are attempting an ILLEGAL FORECLOSURE of my home in XXXX XXXX, Ca. XXXX XXXX XXXX. for the RMAC Trust, Series XXXX is NOT my trust!! My " Original '' Lender was XXXX XXXX XXXX in XX/XX/XXXX. My " Original Trust '' was XXXX Asset Backed Certificates Trust, XXXX, and NOT the RMAC trust. My " Original '' Trustee is XXXX XXXX XXXX XXXX - NOT XXXX XXXX. All is FRAUD. XXXX XXXX was fined XXXX XXXX dollars in XX/XX/XXXX for filing FRAUDULENT Proof of Claims as " Creditor '' in ChapterXXXX Federal Bankruptcy cases. In XX/XX/XXXX, XXXX XXXX filed a FRAUDULENT Proof of Claim in my bankruptcy case. XXXX XXXX as Trustee for RMAC Trust, Series XXXX DOES NOT OWN MY NOTE, nor does Rushmore Loan Management Services LLC. They filed a FRAUDULENT Corporate Assignment of Deed of Trust in the XXXX XXXX County Recorder 's Office the same day that their law firm, XXXX XXXX attempted a Trustee Sale on my property. They are liars, and they do NOT own my loan, secured by my property. MY old XXXX XXXX XXXX is an UNSECURED DEBT, due to improper securitization and the failing of XXXX to deposit my loan into the trust. XXXX investors were paid off for these trusts by the XXXX XXXX and XXXX XXXX 's agreement to have XXXX XXXX XXXX re-purchase loans. XXXX XXXX sold my loan to Rushmore Loan Management Services in XX/XX/XXXX, when they sold off XXXX pools of NONPERFORMING LOANS with FATAL DEFECTS to investors. My loan was in the Rushmore purchased pool. I have demonstrated, in writing on no-less than 20 separate occasions, to ALL PARTIES INVOLVED that my loan is an unsecured debt, and that they do not have THE LEGAL RIGHT TO FORECLOSE ON MY HOME. I WANT XXXX XXXX as Trustee for RMAC Trust, Series XXXX AND Rushmore Loan Management Services LLC to finally, once and for all PROVE that own my note ( with all legal endorsements ) and I want to see ALL THE ACCOUNTING IN MY MORTGAGE COLLATERAL FILE. THEY ARE FRAUDSTERS AND ARE BREAKING THE LAW AND STEALING HOMES THAT DO NOT BELONG TO THEM.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-01
Arlington Heights, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-01
Attleboro, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-31
Webster, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-29
Chicago, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: called and spoke with two customer service reps and a supervisor Rushmore has changed the amount of my mortgage payment without my permission and without contacting me. I have spoken with 2 representatives and a supervisor and the issue has not been resolved. I am sending a letter to their DCA department as requested by the supervisor. My monthly payments have been since the original loan ( XX/XX/XXXX ) {$750.00} plus interest. Last month I submitted the {$750.00} + {$170.00} requested for the month of XX/XX/XXXX. When speaking with the supervisor I was informed that the previous mortgage companies were charging an incorrect amount regardless of the original documents which were sent to Rushmore. I would like assistance in resolving this matter .Documents from the website indicates 2 different amounts due. ( {$970.00} and {$800.00} the XX/XX/XXXX statement indicated that {$750.00} was the mortgage payment.
Company Response: Closed with explanation
2017-07-28
Cheverly, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I started re modification process through XXXX XXXX XXXX. My lender is : RUSHMORE LOAN MANAGEMENT SERVICES XXXX. XXXX XXXX XXXX, CA XXXX TEL XXXX, FAX XXXX LOAN OFFICER : XXXX XXXX LOAN # XXXX The problem I am having with them is that the re modification is taking for ever, they asked for all sort of documents, when sent to them they denied it was not seen, when resent they wait for a while and request for the same documents after confirming the documents were received. I am suspecting they are wasting time so that they can be able to foreclose my house. I was behind because I lost my job and I got a full time job now. My wife has a XXXX XXXX since XXXX it is only me that is working in my household. Thank you. XXXX
Company Response: Closed with explanation
2017-07-28
Falls Church, VA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-27
Ocean Park, ME
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-27
Downey, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-26
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: It is with great frustration and desperation that I write to you requesting that you please help me out. I have provided several packages of my financial documentation to XXXX XXXX to no success. My loan now is serviced by Rushmore loan management and also to no success. I have provided in the last 2 months two full loan packages with all my updated information from me and my brother who is the co borrower on this loan to Rushmore.
I have provided a package on XXXX/XXXX/2017 and another full package on XXXX/XXXX/2017.
About two years ago our lives became a nightmare, when suddenly we were both Silverado and I left without a job at the same time.. It was then that we began to struggle. Unfortunately we defaulted on our mortgage. However, we immediately contacted XXXX XXXX and advice them of our situation and provided our financial documentation as requested it by them. We immediately began to search for jobs.
Our main interest was to get a job so we can retain our home. These were circumstances beyond our control. All we were requesting was help for a short period of time.. Six months after this horrific situation we found jobs.
We needed a work out plan that will keep us from foreclosing and avoid further delinquencies.
Rushmore has advice that they will not consider our package for we did not presented the package before 37 days of the sale day. Our home has a sale day of XXXX XXXX, 20 17. Please hear me out I need to keep my home.
We both have worked very hard and had never defaulted before..
I am asking that Rushmore allow us a chance to proof them different.
I understand that you will review my complaint expeditiously based on the explanation of my complaint and information provided.
Company Response: Closed with explanation
2017-07-26
Bellefontaine Neighbors, MO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-07-25
Hinkley, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Loss of employment for both borrower and co-borrower XX/XX/XXXX. /loss 75 % of income/stopped paying XX/XX/XXXX /currently owe 14 months/ filed chap XXXX bk in XX/XX/XXXX /chap XXXX bk discharged XXXX ; XXXX was servicing mortgage and sold XXXX to rushmore /our income changed submitted loan modification request to rushmore XXXX XXXX and rushmore stated loan modification denied XX/XX/XXXX /due to non-sufficient income received this denial communication via email/ atty for rushmore requested " motion to lift stay '' in XX/XX/XXXX / today XXXX Judge approved stay to be lifted/ auction date set for XXXX the above information is a timeline of events. We have received 4 denials/ modification/deed in lieu/ short sale/relocation fees all of our requests have been denied by the XXXX. We admit we owe the 14 months in mortgage payments. however, with the bankruptcy discharged we now have sufficient income to make the monthly payments but the bank is stating otherwise. deed in lieu was denied because of liens on the title from Keep your home california and liens from XXXX and XXXX. relocation fees were denied initially but currently we have ongoing negotiations with rushmore. I am an XXXX veteran looking for assistance in communicating with our bank or we will be homeless. The bank wo n't even consider any programs for my military service I have to believe there is something they can do for us. We need assistance with finishing negotiations with the bank and come to an agreement to move out with dignity. we do n't want to go through the eviction process we want to come to an agreement that is beneficial for all of us, but now they wont even talk to us. In our last conversation we discussed short sale and the representative stated that we would have to have an offer in writing in order to consider it. So once again denied. We have been treated unfairly throughout this entire process. We have provided every document in a timely manner that was needed by the bank however, they are not offering us any solution for an amicable resolution. If you need any email correspondence please let me know i can forward it to you.
Company Response: Closed with explanation
2017-07-25
Worcester, MA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-21
Okemos, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2017-07-19
Worcester, MA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-18
Worcester, MA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-18
Worcester, MA
Incorrect information on your report
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-18
Worcester, MA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-18
Manor, DE
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-17
Jupiter, FL
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: I have been getting lots of mail to my home and place of business from Rushmore loan management services regarding a mortgage for a family member with the same last name as me who has never lived in Florida, I live in Florida, the owner of the loan lives in NY. I called Rushmore several times and asked to stop with the mails but they refused to. I was told by Rushmore to contact the individual and let them change it, I contacted the individual and did as they say. I NEED them to stop sending collection mails to my place of business and my home.
Company Response: Closed with explanation
2017-07-17
Centerton, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have been in foreclosure procedeing since XXXX including XXXX court cases, last XXXX mortgage lender ask for dismissal without prejudice. After dismissal lender sells off mortgage and new owner files with same evidence and later dismisses. I tried to make payment with cash to XXXX which refused to accept payments covering my P & I plus escrow.
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XXXX XXXX , XXXX OH court cases as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX VS XXXX XXXX XXXX XXXX XXXX VS XXXX Current attorney for new lender is XXXX XXXX , LSR # XXXX , ( XXXX ) XXXX .
I called current lender and they redirected me to above listed attorney.
I contacted XXXX on XX/XX/XXXX to discuss options for my home on XXXX XXXX XXXX , XXXX , OH XXXX in which I occupy.
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I since followed up with several emails to XXXX ( last 2 emails ) XX/XX/XXXX , & XX/XX/XXXX which are still are yet answered.
Company Response: Closed with explanation
2017-07-13
North Prosser, WA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I called in to my mortgage servicing company, Rushmore Loan Management, to complain that I have not received any monthly statements for several months. The servicing company advised me that since I have gone through a chapter XXXX bankruptcy, that I would have to send a letter stating that I re-affirm the loan before they will send me statements, that it was a new company rule that went into effectXX/XX/XXXXXX/XX/XXXX. The problem is, the bankruptcy debt was discharged XX/XX/XXXX and I have been getting monthly statements from them with no issues since them. They have just begun to hold my statements hostage as of XX/XX/XXXX. I advised the customer support agent that at the time of the bankruptcy I was working on a loan modification and that I had signed a loan modification agreement, in effect taking on a new loan outside of the bankruptcy and that I have been on time with payments since the new agreement went into effect. The CSR advised that I would still need to send a letter stating I re-affirm the debt or that they will not send me monthly statements. I believe this behavior violates the periodic statement rule outlined in 12 CFR.
Company Response: Closed with explanation
2017-07-13
East Mansfield, OH
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation