PORTFOLIO RECOVERY ASSOCIATES INC
Consumer Complaints
There are over 11721 complaints on file for PORTFOLIO RECOVERY ASSOCIATES INC. Dated between 2019-12-08 and 2013-07-12.
Complaints Page 22
2019-09-11
Swansea, MA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2019-09-11
Pinellas Park, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with explanation
2019-09-11
Allerton, NY
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-09-11
Grover Hill, OH
Communication tactics
Debt collection: Credit card debt
Called before 8am or after 9pm
Complaint: They call all hours Im trying to pay it I have a garnishment coming out I cant get a head when Im being garnished
Company Response: Closed with explanation
2019-09-11
Houston, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-09-10
SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I have contacted the company twice and four other times through the credit bureaus. The account is not minds and I didnt sign for the account. Each time I just get sent a bill not information proving the account is minds.
Company Response: Closed with explanation
2019-09-10
Gainesville, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Closed with non-monetary relief
2019-09-10
NY
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: I XXXX XXXX settled on a debt with Portfolio Recovery Associates, even though there was a clouded issue of true ownership. At the same time Portfolio Recovery Associates stated that it purchase a debt from XXXX XXXX XXXX., so did The Bureaus state that they were collecting on behalf of another debt buyer known as XXXX XXXX XXXX XXXX. I have already submitted my CFPB complaint pertaining to that issue. Now Portfolio Recovery Associates has a standing policy to delete all collections that have been settled. For that reason I decided to settle with Portfolio Recovery Associates. PRA is still posting this paid collection and mailing to me collection letters. This must cease immediately and the account must be deleted on each credit reporting agency permanently.
Company Response: Closed with non-monetary relief
2019-09-10
WY
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account information incorrect
Complaint: I contacted Portfolio to discuss a settlement for the account originally reported by XXXX XXXX, who stated they are not reporting the debt at all. I have waited more than thirty days but no response has been sent and I have had no contact. I am attempting to negotiate a settlement of {$200.00} for the account balance of {$460.00}.
Company Response: Closed with non-monetary relief
2019-09-10
Miami, FL
Improper use of your report
Credit card or prepaid card: General-purpose credit card or charge card
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-09-10
Bartlett, TN
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-09-10
AR
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: This company, Portfolio Recovery Associates, has been calling our phone number repeatedly, every day, for the past 3+ months. After the first several weeks of allowing our call-screening to ignore the calls, my wife answered the phone once, and the " agent '' asked her to confirm her name, her address, and then asked for her age, whereupon my wife insisted to know exactly who was calling and why they were calling. The person said that they could not divulge any specifics until she answered all of their personal data questions. My wife refused to do so and told them to stop calling. Yet, we continue to receive daily calls ( sometimes waking us in the morning ) which now come from different area codes and numbers each time ( circumventing our call blocking ) and never leaving any message or details on exactly who is calling, why they are calling, or how to stop the calls. I have the Caller ID report identifying " Portfolio Recov '' with the number that they used for at least the past 10 calls. This is harassment. We have no unpaid debt, as a review of any bona-fide credit agency report strongly confirms. Please force this company to stop harassing us and apply whatever punitive measures are available to ensure that they comply with all consumer protection laws.
P.S. They just called again ( from XXXX this time ) while I am writing this at XXXX XX/XX/2019.
Company Response: Closed with non-monetary relief
2019-09-10
Scottsdale, AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: The following accounts have been re-aged creditors reporting the wrong open/collection date fraudulently making the account look like it's new than it truly is.
Account Name Original Creditor XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ) XXXX XXXX XXXX ( XXXX ) Portfolio Recovery Associate XXXX / Formally known as XXXX XXXX ( XXXX ) XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX ( XXXX )
Company Response: Closed with explanation
2019-09-10
Weston, CT
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: XXXX XXXX XXXX XXXX amount of XXXX XXXX original debt was for XXXX XXXX I and currently an XXXX insured driver with no late balance XXXX XXXX has never sent me and mail saying why I owe I also went through there website filling out proof of being in good standing with XXXX and never heard back .XXXX hosptial XXXX XXXX XXXX XXXXHave not received any call or letters for this debt!Portfolio recovery associates XXXX XXXX XXXX amount of XXXX no contact by mail or phone account is old and closed
Company Response: Closed with explanation
2019-09-10
Aberdeen, NJ
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with non-monetary relief
2019-09-09
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I would an investigation done of the following collection account, I do not owe this and would like for it to be removed from my credit report.
Portfolio Recovery A Opened XX/XX/2014 + {$1200.00} Original creditor : XXXX XXXX
Company Response: Closed with explanation
2019-09-09
Covington, GA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened or suggested your credit would be damaged
Company Response: Closed with non-monetary relief
2019-09-09
SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.
Company Response: Closed with non-monetary relief
2019-09-09
Houston, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-09-09
Bremen, GA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: I have made numerous attempts to obtain validation for this debt have received nothing that is valid to support that this is my debt. I am attaching all of my attempts to resolve this issue which has been going on for atleast a year. The company has not been able to provide any contracts and or documents with my signature to validate this debt and this is really caused me a lot of damage to my credit report and my ability to obtain credit.
Company Response: Closed with explanation
2019-09-09
New Port Richey, FL
Communication tactics
Debt collection: I do not know
You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation
2019-09-09
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: The following account should be removed from my credit report I do not owe this debt.
Portfolio Recovery A Opened XX/XX/XXXX + {$910.00} Original creditor : XXXX XXXX and Portfolio Recovery A Opened XX/XX/XXXX + {$1200.00} Original creditor : XXXX XXXX
Company Response: Closed with explanation
2019-09-09
Middletown, DE
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Company Response: Closed with explanation
2019-09-09
VA
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: The company, Portfolio Recovery Services, calls my business line, which is a videophone, several times a week. This has been ongoing for a while. They never leave a message and the videophone, which goes through a relay interpreter, never rings. I can not block the number because they change it to a different number each time they call ( same caller ID ). A XXXX search shows they are a debt collection agency. I do not have any debts that are in arrears, especially nothing tied to my employer 's phone number. The repeated calls without any ability to answer, find out why they are calling this number, who they need to speak to, or tell them to stop eat into my daily productivity, as well as clog up the Video Relay Service interpreters who have to answer these calls, prepared to interpret them. It's abusive and excessive, and I'm completely in the dark with what their issue is that they need to call my work number so excessively.
Company Response: Closed with non-monetary relief
2019-09-08
Columbus, OH
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Portfolio Recovery has been calling me almost every day, at least twice per day for at least 3-4 months. They call from multiple phone numbers with area codes in several states and toll-free numbers. They call on both my home number and my cellphone. They do not leave messages if I don't answer. After the first few calls, I asked them to stop calling me. They now call me almost every day on an average of twice per day. I have blocked as many numbers on my home phone that my phone will allow. On my cellphone, I've blocked close to, if not over, 100 numbers from them.
When they call, they give a first name and ask for me by name. The then say before they go any further, is this ____________ who resides at __________. I hung up on the first call after telling them I'm not giving out personal info when I don't know who it is calling. On the next call, I told them to stop calling. They called again a day or so later and this time I reminded them I said to stop calling and hung up again. They still continue to call.
Most of the time I don't answer and just let the call go to voicemail. I then call the number back and get the recordings saying thanks for calling Portfolio Recovery and I hang up and block the number. On others calls that I answer, as soon as they start into their " script '' I know it's them, so I hang up and block the number. Sometimes they call my cellphone and when I don't answer, they immediately call my home number ... and vice-versa.
Company Response: Closed with non-monetary relief