ONEMAIN FINANCIAL HOLDINGS, LLC

2017-05-02

Zephyrhills, FL

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Personal line of credit

Company Response: Closed with monetary relief

Timely Response

2017-05-02

Edison, NJ

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2017-05-02

SC

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Installment loan

Complaint: Just because I got myself in a mountain of debt, that is no reason for a company to take advantage of me. The company already had me into it for a large loan, then it approved another loan on top of that. They charged me interest like they are loan sharks. XXXX loan states that I still owe them XXXX I know that I have borrowed no more than XXXX from them. Another XXXX at the same company states that I owe them XXXX I know that I have borrowed no more than XXXX from them. I set up a direct pay from my bank to pay them every month from my checking account, and they still charge me a late fee every month even though I never miss payments. I am being taken for a ride.
Company Response: Closed with explanation

Timely Response

2017-05-01

Fresno, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Company Response: Closed with explanation

Timely Response

2017-04-28

Gladstone, MO

Getting the loan

Payday loan, title loan, or personal loan: Installment loan

Complaint: About XXXX XXXX , XXXX , I received in the mail a notice of pre qualification for a loan f rom One Main Financial . On their website, I supplied some information to see what loan amount I would qualify for. I received an email stating my loan was approved for up to {$12000.00}. I took in my information t o the One Main location on the mailing. I was told I would qualify for {$6000.00}. I was also told to submit more information which I did, including my finished XXXX tax returns that showed an adjusted income of {$56000.0 0}. Ione Main Financial sent me a denial of credit stating my income was not enough to qualify. Then, about XXXX XXXX , XXXX , I received another notice in the mail from One Main Financial that I pre-Qualified for {$5200.00}. One Main kept running my credit report which caused my credit score to fall due to to many inquiries, making the loan I did receive with another company on XXXX XXXX , XXXX , more expensive, due to the increased interest rate. This is not right.
Company Response: Closed with explanation

Timely Response

2017-04-28

Lewisville, TX

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Sued you without properly notifying you of lawsuit
Complaint: I am being sued by XXXX XXXX XXXX for a time-barred debt in the amount of {$4100.00}. They have filed a lawsuit in XXXX XXXX TX case # XXXX . I was never notified by them that they were filing a lawsuit. They are also reporting this time-barred debt to XXXX . This debt was charged off by OneMain Financial i n XXXX XXXX .
Company Response: Closed with explanation

Timely Response

2017-04-28

Haskins, OH

Incorrect information on your report

Payday loan, title loan, or personal loan: Installment loan

Information belongs to someone else
Complaint: My wife, XXXX XXXX and I were married on XXXX / XXXX / XXXX . On XXXX / XXXX / XXXX we became legally separated. During the period of our marriage we obtained a joint loan wit h One Main Financial. ( At the time they were known as XXXX XXXX ) On XXXX / XXXX / XXXX a Consent Judgement Entry was filed dividing assets and debts between each of us. The agreement was for our assets to be divided equally and any joint accounts to be mitigated to the other account holder as sole ownership. All was completed except for XXXX XXXX 's role on this account wi th One Main. Once I attempt ed to pay the account off, her signature was found to be required, because XXXX never signed the account over to me in sole ownership. A motion to show cause was filed, and XXXX was found in contempt of court, and is now the sole owner of the One Main Account. One Main continues to contact me, and threaten me by phone, mail and email to secure my belongings, garnish my wages, and imprison me. They are also reporting negatively on my credit report. Since I owe no balance, this must be removed immediately. I recently was denied a loan through XXXX XXXX as a result of this negative information and high balance being listed on my report, and my APR went from 10.9 % to 18 %. This is due solely to this mistake. Since this is happening, I am seeking a settlement for damages fro m One Main Fi nancial which they can bill to XXXX XXXX 's attorney XXXX XXXX , who has agreed to pay this law-suit of {$25000.00} in full to avoid being dis-barred for credit fraud, and imprisonment for violating my rights under the fair debt collection practices act, and fair debt reporting act.
Company Response: Closed with explanation

Timely Response

2017-04-28

Cincinnati, OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with non-monetary relief

Timely Response

2017-04-27

Chicago, IL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Reporting company used your report improperly
Complaint: Dont have a amount and dates unknown there are several inquires on my r eport thats unknown and unknowledgeable i would like for them to be removed off of my credit.
Company Response: Closed with explanation

Timely Response

2017-04-27

Library, PA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: Within the last 2 to 3 weeks ( XXXX XXXX or so ) I have been receiving calls on my home phone and cell phone from a person who says he is with " OneMain '' and it is " an attempt to collect a debt '', and that I should call back according to times in the Pacific Time Zone. XXXX of the numbers he called from are : XXXX and XXXX. I have no idea what debt this outfit is talking about ... ..I have no outstanding debts with this company or any other. I am reguarding these calls as deceiving promotional calls and am blocking them. I have received no correspondence from this company nor any other about any outstanding debt. These calls are completely falascious and must be stoped!
Company Response: Closed with explanation

Timely Response

2017-04-26

MI

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Installment loan

Complaint: This complaint is in relation to my previous complaint against the same company. My previous complaint # is XXXX . One Main Financial was supposed to mail me my original loan documents to prove that I signed an agreement stating that only one of the two borrower 's signatures are required to complete loan modifications. I have yet to receive those documents nearly 60 days later.
Company Response: Closed with explanation

Timely Response

2017-04-26

Quartzsite, AZ

Getting a line of credit

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: I applied for a personal loan through One Main Financial s ince it was recommended via XXXX XXXX with " good approval odds '' and their website advertised pre-approval without a hit to your credit. First lie was that it is not a soft inquiry. I was hit with a hard inquiry and several points off my credit. Second of all, they said I was approved. When I called to proceed with the loan, the rep asked me for a title to my car. To my understanding, I did not apply for a title loan and this is not a title loan company, or so I thought. I told her I did n't have a title and I thought this was a legit bank, not a title loan company. She responded by saying " ok, have a good day '' when she quickly realized she was n't going to make a sale. So I began to ask her about their qualifications and what they 're looking for, because my credit is n't that bad. I was just approved a few months ago for a XXXX credit card through XXXX XXXX . She lied again and said she did n't see that credit card on my report. She would not answer my questions and I told her I felt scammed. They 're looking for people with titles, because anyone with better credit than I have would not be stupid enough to apply for a sub prime loan with 35 % interest. I told her I wanted them to remove the inquiry from my credit because I applied with the understanding tha t 1 ) it was not a title loan, 2 ) that I had good approval odds, and 3 ) it would be a soft inquiry on my credit. She told me she would transfer me to a manager but then came back and said he was gone for the day - another lie, because I called back a few minutes later and asked for a manager and they put me on hold to go get him.
Company Response: Closed with explanation

Timely Response

2017-04-26

Houston, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2017-04-25

PA

Incorrect information on your report

Payday loan, title loan, or personal loan: Title loan

Account information incorrect
Complaint: Onemain financial charged my account on at a different time in XXXX around 2 years ago. They ran the account multiple times without enough money in my account causing multiple bank fees. I 'm not concerned about the bank fees. I 'm concerned that they wo n't stop calling and they have reported it as late even though I 've made several on time payments since. The loan is set to be paid off at the end of XXXX . Onemain financial is also reporting the total balance owed if I pay if I do n't pay it off early rather than reporting the payoff as of this month. Causing a higher debt to income ratio.
Company Response: Closed with explanation

Timely Response

2017-04-25

Nappanee, IN

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Installment loan

Complaint: I received a loan with One Main Financial in XXXX . In XXXX I became very ill and was unable to pay on time. In XXXX of XXXX I spoke with XXXX XXXX from XXXX XXXX XXXX XXXX . He and I made a settlement agreement for {$4100.00} to be paid on the last day of the month for 12 months via automatic withdrawal. The final payment, I requested, to be made on XXXX XXXX , XXXX . All payments were made on time, so I thought. On XXXX XXXX , at XXXX am I received a call from OneMain regarding my account. I immediately looked at my account records and noticed my XXXX XXXX payment was not taken out. I contacted XXXX XXXX , who I originally worked with. He told me, the day before my payment was to pos t, OneMain too k my account back. He did not know why and I was to cont act OneMain a nd XXXX . I spoke with XXXX XXXX on XXXX and was to fax the settlement agreement to her. I did this and the payment was taken out on XXXX . I pulled a copy of my credit report yesterday. On my report, OneMain is r eporting twice, once for the original loan and another time for the last payment. It is also reporting the last payment late, however they were the ones who cancelled the last payment. This is not right. In addition to this, they were supposed to send me documentation that this was paid in full 10 days after the final payment was made. I still have not received this.
Company Response: Closed with explanation

Timely Response

2017-04-24

Cheverly, MD

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: My h usband and I are both retired and we did a debt consolidation with One Main Financial b ack in XXXX . Our total loan/ cash advances totaled {$75000.00}. To date, we have paid {$77000.00} but their statements still show that we owe {$75000.00}! We requested an itemized statement of all payments, just to make sure our payments matched theirs and it did. We paid roughly {$800.00} a month, every month however, over 90 % went to interest. We asked for an amortization schedule so that we can see how to pay this loan off without bankrupting ourselves. The manager said there was none on " This type of loan. '' She further said that it worked like a revolving line of credit, like a credit card. If that is true, why has n't the balance decreased after making steady payments for the past 8 years? They are now threatening to take our home because of this predatory loan.
Company Response: Closed with explanation

Timely Response

2017-04-24

NY

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Complaint: One Main Financial took an automatic payment from my bank account and enrolled me into the ir Direct Pay pro gram. I never signed up this at any time and even made my standard payment to them a few days before my payment due date. I spoke and emailed the branch on Friday, the XXXX and told them they made an Unauthorized payment. Today, on XXXX , I called the branch to inquire on the status of my returned payment. They told me they needed a copy of my bank statement showing me that they Debited the payment. I thought this was intrusive and quite inconvenient. I Never at any time signed up for automatic payments and now I am being inconvenienced because o f One Main 's error.
Company Response: Closed with explanation

Timely Response

2017-04-21

Texarkana, TX

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt resulted from identity theft
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Athens, OH

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Monroe, WA

Taking out the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-19

Glendale, CO

Problems when you are unable to pay

Consumer Loan: Installment loan

Complaint: On XXXX XXXX XXXX I got a non-secured personal loan with XXXX XXXX / Onemain Financial. Over the next couple of years every time I was going to be late on my payment they had me refinance my loan. The dates that I refinanced my loan is as followed XXXX , X/XX/XXXX , X/XX/XXXX that I can find at this time. They told me not to worry about it just to bring {$100.00} and they would give me a check for {$96.00} and I would n't have to pay my loan until the next month. I did not know what I was doing as a XXXX XXXX XXXX girl. I did n't realize what they were doing was predatory lending. I feel that they targeted me since I did n't not know what I was doing at the time and would refinance with them when they would call and say " you are going to be late on your payment, you can just come in a refinance your loan. '' Eventually I was unable to pay my loan completely. what started out as a {$5000.00} loan ended up as a {$7900.00} garnishment. From this garnishment I was barley able to make my bills that I had at the time with my full paycheck. Once I was garnished for this predatory loan I had to change my tax withholdings just to be able to afford to eat and gas to go to and from work. As a result of changing my tax withholdings to survive, I ended up owing on my federal taxes both in XXXX and XXXX .
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-18

WI

Taking out the loan or lease

Consumer Loan: Installment loan

Complaint: ONEMAIN XXXX XXXX XXXX XXXX , TX XXXX This address sent me an email stating I was denied a loan. I did not apply for any type of loan. Someone else has used my personal information to apply for a loan. I did not provide my personal information nor did I give permission to use my personal information to any one. I 'm in the process in repairing my credit. I have a very low credit score and I know myself I can not get a loan any where, so I do not apply for any types of loans until I get my credit score higher.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-14

Baltimore, MD

Account terms and changes

Consumer Loan: Personal line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-14

Wesley Chapel, FL

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: Back in XX/XX/XXXX i was sent a letter from a company called " XXXX ''. they were writing to notify me of an old debt that was owed and i needed to pay it or they were going to place the item on my credit report. After some of my own research, I discovered it was a debt that a court awareded to my ex wife over 8 years ago ( the original creditor was Springleaf Financial ). So, i tried to reach the company at the number they provided but with no luck. it appeared to be a bad number because every time i dial it all i got was a fast busy. So, i mailed them a dispute letter ( because you have 30 days to notify the company that you dispute the validity of the debt ). I disputed it under section 809 of the FDCPA. Well, XX/XX/2017 they placed the item on my XXXX credit report. I filed a dispute directly with XXXX citing that per the FCRA rules the date of first delinquency was over 7 years ago and the item should be removed. so they deleted it within two days. I didnt realise they put it on my XXXX report until i checked that report today, So i submitted a dispute directly with XXXX today ( XX/XX/2017 ). I 'm writing because this company appears to not follow FCRA rules or FDCPA law and I feel they should be investigated. Also, another reason they should be investigated is not only did i receive the letter from XXXX, i also got a letter last week from a company called " XXXX '' who claim they manage the account with XXXX. This could and would likely be very confusing for the consumer. Meaning, a consumer may not know that its the same account. Having said that, I submitted two notifications to this company XXXX advising them that i am still disputing the debt under FDCPA law but also that per FCRA rules they can not report this on my credit report anymore. I have noticed that they appear to get away with the reporting side because they do not include the date of first delinquency to any of the credit bureaus. So if a consumer is not watching their report a company like them will put the items on the credit report and potentially get away with it. hopefully with my writing the CFPB these companies can change their practices and stop trampling on the rights of consumers.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-13

Five Points, NC

Taking out the loan or lease

Consumer Loan: Installment loan

Complaint: When I went to One Main Financial on XXXX in XXXX to finish the paperwork for my installment loan I was asked about purchasing an Auto Plus Plan for an additional {$13.00} a month for 5 years and I told the loan officer I did n't want t hear anyone about it but he said " listen to me you have to listen to me '' and contributed to read everything about it. After he was finished I declined the offer. The branch manager, XXXX, sitting behind him said " I heard you decline that Auto Plus Plan? Why? '' I told him I was not interested and he continued to argue with me pressuring me to buy this and it had nothing to do with unsecured installment loan I was in there to finish up. I told him that I was not comfortable with it the pressure they were giving me to purchase this product. I feel this is unethical to try to push products unrelated to the loan I 'm taking out and pressuring me to buy it and when I decline to continue to push and question why not and this was manager pressuring they was ease dropping on my conversation with loan officer I was dealing with. It has really bothered me that they are able to push products like this on consumers.
Company Response: Closed with explanation

Disputed: No Timely Response