OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 59
2019-01-25
MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX 2 payments from the VA were posted on our behalf, shortly after a VA representative spoke to Ocwen Loan Services and got a balance due on our account. We were approved to catch up on our loan and be current after 2 loan modifications within a 5 year span. Ocwen was well aware of the money coming in to them from the VA and we had an agreement with them that the mortgage would become current when the payment arrived of the amount indicated by them to VA and us in XX/XX/XXXX.
When the money came in to them, it took them 3 days after the day of the received payment day of XXXX ( XX/XX/XXXX ) to post it to this account. On top of the payments of {$1200.00}, they tacked on a late fee of {$15.00}, another payment due and the amount due on XX/XX/XXXX was XXXX. For XXXX payment it was {$1300.00}. These payments made were combined with our payment made of {$640.00} in XXXX after many attempts to straighten out the loss of our current status. That is 3 payments to them in a 30 day window and they still would not correct the payments making it current.
This ruined my credit. I want it corrected and applied to my account since they knew the money was coming in from the VA and myself, and refused to waive any and all fees. They gave the VA incorrect numbers of what would be due at the time they received the payment from them. It was only 4 days from the 15 day window of another late fee ( XX/XX/XXXX ).
Ocwen recieved money from the VA on the XX/XX/XXXX but they had spoken to the VA regarding the payment being approved and on its way the entire month of XXXX. They knew the money was going to be there. At this time, my account is still past due with no means to make a double payment. They continue to tack on late fees and will not go back to XXXX and correct this mistake.
I am a XXXX veteran with 1XXXX XXXX XXXX civilian status as well and my wife is XXXX-both from a car accident in XXXX. We were both taken off of work at that time. My income went from {$60000.00} a year to the poverty line. We now live on public assistance-not by choice. We have had this mortgage modified twice and they still refuse to bring it current to help us. They have us still past due, even though they know my situation from several years ago when I tried to modify the mortgage and they took {$350.00} processing fee from me just to do it wrong and I had to modify it again a year later!
Since this time, we have been past due/deliquent status, never to become current due to their mishandling of the fees and money they received from the VA in XXXX.
Company Response: Closed with explanation
2019-01-24
Arlington, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-24
Irving, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-24
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX Hurricane Irma hit my house in the Florida XXXX XXXX claim check was deposits Ocwen mortgage company/debt collectors. Not sure which it is Ocwen received funds in XX/XX/XXXX Ask for inspection no inspector since XX/XX/XXXX to date XX/XX/XXXX. 3 months Ocwen doesnt know why?? No inspection Ocwen loan services Loss draft XXXX XXXX XXXX XXXX, Ohio XXXX XXXX Called lost draft department 24 times Resultion department Inspection dispatch Inspection company. XXXX XXXX. XXXX florida No answer to questions Also. They refused to connect me to the US when asked 10 times
Company Response: Closed with explanation
2019-01-24
Arvada, CO
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I lost my job on XX/XX/XXXX and got a new job on XX/XX/XXXX, I had to file Chapter XXXX on XXXX/XXXX because the impact from the unemployment was too much, The bankruptcy included one month of mortgage, I am two months behind and keep trying to catch up. I filed a modification today just to catch, my attorney said to wait until the bankruptcy is confirmed well in the mean time Ocwen sent me to an attorney for post petition fees ( attached ). In XXXX I lost my job and was unemployed for several months and filed for forbearance with Ocwen, it was a disgrace and a XXXX show, it took 8 months to get approved, I involved the FHA and I filed with CFPB. I did not have the energy to deal with Ocwen this time but I will not allow them to take my home, I am in the process of Bankruptcy XXXX and just sent them a modification. I would have filed sooner but the Chapter XXXX is dragging out because of objections related to Ocwen and XXXX taxes, everything is in place now but now I received this letter relating to my mortgage, I pay every month on my mortgage and I AM NOT 3 MONTHS BEHIND so I do not know what Ocwen is doing. I am filing this complaint because they are the most vial company around. XXXX XXXX
Company Response: Closed with explanation
2019-01-23
Mem, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Hollywood, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-23
San Antonio, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Las Vegas, NV
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-23
Sonora, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Birmingham, AL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Bullhead City, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Fort Washington, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Portland, OR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-23
Hillsdale, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-22
Richton Park, IL
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-21
Garrett Park, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-21
Orlando, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-19
Phoenix, AZ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Established this loan in XXXX. This Second Mortgage was established to avoid PMI Insurance and has been an interest only loan that has sat at a 10 % Interest Rate since the life of the loan.
Every attempt I have made to Modify my Mortgage when I was laid off, change in income, or any other extreme change to my household that would cause for the request to Modify my mortgage, Ocwen Loan Servicing used my unfortunate situation as a means to strong-arm me by improperly reporting me as 90 days rolling late in late XXXX ( XXXX, XXXX, XXXX ). While in the midst of submitting the same pieces of documentation over and over again, due to Ocwen 'Not receiving all pages ... .'or receiving in a timely manner, Ocwen Loan Servicing blatantly disregarded my financial situation and made my credit score become their target. Kick me when I am down is their approach to Homeownership. Ocwen Loan Servicing is known for 'Deceptions and shortcuts in mortgage servicing ' as quoted by former director at CFPB, Richard Cordray . I am requesting help from the current CFPB Director to look into this matter as I have a current Modification in play ( began XX/XX/XXXX ) and have yet to receive a direct answer. I am continually given '30 days for review ' as my repeated answer when I inquire, What is the timeline for an answer to my Modification? Due to the fact I will never 'own ' my home if I continue with this mortgage at Ocwen Loan Servicing . I pleaded and begged for a refi only to be told, Ocwen is not a bank, we ( Ocwen ) are only a Debt Collector and Servicer of your loan.
Ocwen has a newly established partnership with XXXX XXXX ( certified lender ). These two organizations are in a conspiracy to retain the homes of every 'account holder ' at Ocwen Loan Servicing . The Homeownership is a smoke and mirrors tactic by Ocwen to give the illusion that we will someday own our own homes, this The fact of the matter is NOW Ocwen refers ( aka strong armed ) the homeowner over to XXXX XXXX for REFI, only to be then put into a new loan under new terms that are again, SERVICED BY OCWEN Loan Servicing. It is a vicious circle and Monopoly played by these two organizations that are benefiting off of one another.
In my research I see the previously held position of Florida Atty General, XXXX XXXX, had a {$2.00} Billion relief to homeowners in XX/XX/XXXXfor 'Servicing Wrongs. ' I had my loan during this time.
In XX/XX/XXXX a Multistate Settlement in which an anonymous employee of Ocwen Loan Servicing disclosed their computer system was an 'Absolute Train Wreck ' - which I still had my loan and was affected by this horrific service, again, no word on Arizona Settlement.
In XX/XX/XXXX Ocwen was found in Violation of Federal and State laws, requiring an Independent Audit of accounts by XX/XX/XXXX. Instead Ocwen was unable to provide such an Audit due to the inconceivable amount of funds in the Billions to be paid out in order to complete this task, which in my research was NEVER completed. This was ordered by North Carolina Government agency.
In XX/XX/XXXX yet another violation of Ocwen Loan Servicing was revealed and now here we are in XX/XX/XXXX a new year and yet Ocwen Loan Servicing continues to have the 'most highest UNPAID principle balance loans ' in the industry, this is directly a result of holding loans at such a high interest rate that Homeownership is merely IMPOSSIBLE if your loan is being serviced by Ocwen Loan Servicing .
I am begging and pleading with you, as the CFPB, an agency with a position of power in this game of Mortgage Regulations to assist us in being 'paroled ' from this XXXX XXXX Prison we call Ocwen Loan Servicing , forever. Best scenario we are looking at for satisfaction is a fixed, reasonable rate of 3-4 % interest.
Facts of my current account with Ocwen Loan Servicing : Please see attached XX/XX/XXXX Invoice from Ocwen as my example of the below Prison we are stuck in.
Monthly Payment {$370.00} Principle paid {$78.00} x 12 months = {$940.00} annually decreased Interest Only {$290.00} x 12 months = {$3500.00} Annual Interest incurred / Paid only at 9.87500 % XX/XX/XXXX = 13 years of established loan breakdown = {$3500.00} x 13 years ( aka 156 months ) = Total interest paid YTD {$45000.00}. Original Loan was less than this amount.
Referencing the attached Bill dated XX/XX/XXXX, you will notice the principle varies between XX/XX/XXXX & XX/XX/XXXX by {$1.00}. This may not mean anything to you, but this is an additional fee / increase / decrease every month that should not be occurring.
The charges of Unapplied funds were the spotlight of one of the court cases against Ocwen and you may see this reflected as of XX/XX/XXXX on my monthly bill.
The federal lawsuit asks the federal court to order Ocwen to comply with mortgage servicing laws, provide compensation to borrowers who were harmed by the company 's actions and pay unspecified penalties.
We as a single homeowner will NEVER be heard and our struggles never relieved unless we have a company in a position of power to back up our mortgage needs and assist with the burdens that we face monthly by a company who continuously strives to strong-arm, target ones credit ( at all three bureaus ), target our homes, and continuously puts struggling families in an everlasting position of hardship.
I have every stitch of correspondence and all denials of Modification based on a scale that does not exist. I have the corresponding documentation that reflects while in the midst of applying for a Modification, Ocwen wrongfully reported me to the credit bureaus as a form of 'punishment ' in order to request a simple assistance, basing this request off of their motto 'Homeownership is what we do. ' This is a one way street and correct, THEY will ALWAYS own our home. Upon your request I can and will supply any documentation necessary to support my case and standing in this request.
Company Response: Closed with explanation
2019-01-19
Raeford, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-19
Wonder Lake, IL
False statements or representation
Debt collection: I do not know
Attempted to collect wrong amount
Complaint: in XX/XX/XXXX I did a short sale to the bank as my house went into foreclosure. it was approved. in XX/XX/XXXX I received tax form XXXXAcquisition of Abandonment of Secured Property. balance of principal outstanding XXXX fair market value of property XXXX. this was done by Owen XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX .
in XX/XX/XXXX I received XXXX Cancellation of Debt. date XX/XX/XXXX. amount of debt discharged XXXX. done by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington, DC XXXX.
now I owe XXXX dollars in taxes to the IRS. where did this amount come from. someone else was living at the address one month after I moved out the original mortgage was done by XXXX XXXX back in XX/XX/XXXX who was part of the mortgage crisis, it was a high interest loan which I tried to remodify 3x and was turned down
Company Response: Closed with explanation
2019-01-18
Jupiter, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Ocwen Mortgage has incorrectly reported late payments I am enclosing an ledger report from Ocwen show that they payments were made and that no late fees were accessed.
I have included bank statements showing the payments were made within 30 days. And an complete payment history for the payments made while I was in Bankruptcy.
Ocwen was paid off in XX/XX/XXXX and then after payoff they reported to XXXX and XXXX that in XX/XX/XXXX I was 180 days late, XX/XX/XXXX 90 days late, and 150 days late in XX/XX/XXXX. Please note on the credit report they show XX/XX/XXXX through XX/XX/XXXX No late fees and all my payments are listed on their ledger. I have highlighted them for you starting on page 32 - 37.
Enclosed also find a summary of payments from the trustee XXXX XXXX. Please note how Ocwen posts credit and how the actual payments from XXXX XXXX the trustee differ.
Company Response: Closed with non-monetary relief
2019-01-18
Birmingham, AL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: We have a mortgage with what started out to be XXXX in XX/XX/XXXX. Since that time that company has changed their name at least 10 times. They are now DBA as Ocwen. When reporting to the credit bureau it shows up as XXXX XXXX and Ocwen. They were once known as XXXX which show in some areas on the credit report it states the account closed. My mortgage is paid up to date I have a receipt to substantiate my claim yet Ocwen has not reported our mortgage paid since XX/XX/XXXX on some and XX/XX/XXXX on others. I need my credit report corrected immediately. I am tired of this company and a few others reporting in accurate information preventing me from living a better lifestyle I am quite capable of. I have been denied credit due to the inaccurate information the mortgage company is reporting. We pay our bills on time but it appears that the more we pay our bills and keep them up to date we are rewarded wit a lowering of in our credit score. A DROP IN OUR CREDIT SCORE!!! THERE ARE SEVERAL ITEMS THAT HAVE BEEN DISPUTED THAT THE over and CREDIT BUREAUS REFUSES TO REMOVE THEM. It also appears that if you dispute an item that also goes against you. I am tired of over many years I have been held down and held back because of the unfair practices of the credit bureaus. The reports from the Credit Bureau has ruined our credit life and forced us to have to struggle with extremely high interest rate and been totally denied more opportunities than one should have to endure.
I need my cred report updated as well as my credit score.. Please tell me how a score can be dropped 40-45 points within a few weeks for paying off a credit card and being responsible citizens
Company Response: Closed with explanation
2019-01-18
East Keansburg, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-01-17
Winton, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX Chapter XXXX was filed. On XX/XX/XXXX Ocwen approved a mortgage modification. 1st trial payment was XX/XX/XXXX last on XX/XX/XXXX. Completed on time. Contacted them multiple times to see when i was going to receive statement. Called multiple times for years & was told to keep paying modified amount. So I did. CXXXX BK discharged XX/XX/XXXX. XX/XX/XXXX received a 2page statement dated XX/XX/XXXX saying Due in bold red letters {$65000.00} to bring my account current. Said became delinquent XX/XX/XXXX. Received another statement next day dated XX/XX/XXXX, saying payment duue XX/XX/XXXX for {$67000.00} also in big red letters. Contacted, said my payment was rejected. They told me to send proof of all my payments for pat 4.5 years and schedule appt for XX/XX/XXXX. Sent me a hardship info pack to complete. They sent me a modification pack without using my current expenses, etc in my hardship pack that I had not sent back yet. Told me to take their modification AS IS pre-apprived & if they review my hardship pack it is not guaranteed I get a modification. I called them with an update of my pack every couple of days and just said ok. Now paying {$2400.00} from {$1000.00}. They added $ XXXX on my loan w/baloon. Need help, savings exhausted. They forced me to take this or lose my home. Did not attempt to work with any offers I made. May lose in a couple of months. Expenses are more than income. Have cut all I can. I've been totally onest with them for years but they did not ever tell me any kind of way I need to be paying my original amount before mod or even should have told me it was not approved. They just kept taking my money. Said they couldn't tell e anything becasue I was in a BK. They should/could have not even sent the trial mod payments if that is the case. I have lots more info, documents, etc. I'm so sick, worried, stressed, can't sleep. I need some type of relief. I pray you can assist in some way. Thank you
Company Response: Closed with explanation