OCWEN FINANCIAL CORPORATION

2019-01-31

Centerton, NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-01-31

Rail Rd Flat, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-31

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-30

Hot Springs, AR

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-29

Fontana, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-29

Bayonne, NJ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-29

Federal Way, WA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: loan XXXX Modification was approved We made 3 trial payments When permanent was done payments and interest rate too high There's nothing saying the lender can keep our trial payments since we do not agree with loan mod ( perm ) Lender has no rights to keep our funds Plus they qualified us under me and wife ; my name is only one on the loan
Company Response: Closed with explanation

Timely Response

2019-01-29

Jupiter, FL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: XX/XX/XXXX Re : Ocwen Loan Servicing, LLC Loan Number : XXXX To whom it may concern, I would like to file a complain regarding Ocwen Loan Servicing Escrow department. On XX/XX/XXXX I receive an Annual Escrow Account Disclosure Statement, upon reviewing the statement it indicated that according to their projection for the coming year, the expected escrow balance is {$1000.00}, making the escrow balance deficiency {$0.00} and based on the expected balance deficiency of {$0.00} and the minimum required balance/Cushing of {$640.00}, an additional {$250.00} is needed for the escrow balance. A coupon was sent in the package for me to send the additional {$250.00}, therefore on XX/XX/XXXX I mailed the additional money via priority postage with a tracking number which was sent to Ocwen Loan Servicing Dallas Texas office location. On XX/XX/XXXX I notice that the check was not process as yet and I decided to track the letter I sent with the check and it stated that the letter arrived on XX/XX/XXXX. However, I called Ocwen Loan Servicing to inquire about the additional funds that is needed for my escrow account ; I spoke with XXXX at Ex XXXX and was told upon further research he did not see where the funds were process to the escrow account but should give him 24 to 48 hours get to the bottom of whats going on. I did not hear back from XXXX in time so, I called him and left him a message regarding my escrow account. I decided to call back Ocwen once again and was transfer over to XXXX at Ex XXXX after explain to her what is going on, she did some checking and did not see any new updates no my account and ask me to give her chance to get to find out what is going on and why the payment has not process as yet and to further give her until XX/XX/XXXX to get back to me. I have not heard back from Ocwen regarding this very important matter and it make me nervous about the situation and have me wondering if some nefarious afoot, I am sorry but I cant help myself for thinking that way about the entire situation. Hence, as of XX/XX/XXXX I have check my bank and the funds is still in my checking account and has not been process by Ocwen Loan Surviving as yet. So, I decide to file this complaint against Ocwen. Thank you for your attention toward this very important matter and I truly appreciate your help. Sincerely, XXXX XXXX PS : Attachment 1 tracking # XXXX USPS Attachment 2 Ocwen documents.
Company Response: Closed with explanation

Timely Response

2019-01-29

San Jacinto, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I own a rental house located at XXXX XXXX XXXX, XXXX, TX XXXX. I received an approval for a permanent modification that I had made 4 trial payments before they approved this final approval dated XX/XX/19. The modification is written like a hard money loan with all kinds of bogus fees and late charges that I didn't know I was being charged. They also have the terms of this modification to included a balloon payment of {$100000.00} at the end of the payments. Please review these modification documents I will send with this complaint and it will show you everything I'm trying to explain here. The 3 -4 payments that I had paid were put in a forbearing account and not applied towards the mortgage balance. It appears to me that not any of the payments I've made over the past years were never applied towards the principle balance. Instead they have increase the original loan to over {$70000.00} in fees I just don't understand. I thought that a loan modification was to help not punish me because I had some hard times. I've suffered through 2 hurricanes Ike and Harvey that caused me damages and my house is in need of much repairs. This lender has inflated the value of my house by over XXXX XXXX XXXX dollars. They had a broker do a BPO that was done by computer sales of properties with the same square footage, but they were not in the same community as well as these houses were not in need of repairs as mine is. Please help me understand why this lender is trying to hurt me and not help me.
Company Response: Closed with explanation

Timely Response

2019-01-29

Arbutus, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-29

Warren, RI

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: In XX/XX/2013, pursuant to VT statute 12 V.S.A. 4631, which ... assure ( s ) the availability of mediation and application of government loss mitigation program requirements in actions of foreclosure, we entered a mediation with XXXX XXXX XXXX to avoid foreclosure. In the end, the mediator determined that we were eligible for the Federal HAMP program. At the time, we had a 1st and a 2nd lien with Ocwen. The 1st is the loan that was modified. Had we proceeded with HAMP, we would have addressed the 2nd lien with the adjacent 2MP program, but at that point Ocwen countered with an offer of an in-house Shared Appreciation Modification ( SAM ). We were offered a Deferred Principal Balance reduction of {$86000.00} in equal installments over 3 years provided that we did not have consecutive late payments, which we achieved. When we asked about the 2nd lien, we were told that it would go away since we were upside down on the 1st alone. Adding the 2nd back to the equation would have put us back underwater. After we agreed to the modification, we looked on line, and saw that the balance on second showed XXXX with no payments due ( screenshot attached. The XXXX balance 2nd is above the modified 1st lien balance, taken in XX/XX/2013 ). Now, 6 years later, in the course of appllying for an FHA loan to refi our house, we found that one of my credit reports showed an odd {$7700.00} past due amount on that 2nd XXXX out loan, with a balance of {$50000.00}. The lender advised me contact Ocwen and get that removed. Instead of removing it, Ocwen informed me that the 2nd lien has been referred to a collection agency and updated their credit reporting on the loan, which knocked 100 points off my credit score and made me ineligible for the FHA loan. Now, we are getting almost daily harassing phone calls from their collection agency. In effect, Ocwen is holding my access to credit hostage in an attempt to extort payment for a loan that they said they wrote off in our modification process and using their collection agency to exert pressure. Ocwen said nothing to us about this loan for 6 years, and now, after we met the terms of our modification agreement, they are attempting to claw back the Deferred Principal we negotiated because now they know we are trying to access credit. Given Ocwens history of abusive behavior, it would not surprise me at all to learn that this is a deliberate strategy and a pattern of behavior. Had Ocwen disclosed that it planned to retain the 2nd lien, we obviously would have taken advantage of the Federal HAMP/2MP program and none of this would be an issue today. This is particularly egregious considering that we agreed to Shared Appreciation as part of the SAM agreement on the 1st lien. If we sold the property for {$300000.00} today ( a realistic FMV for our property ), according to the terms of the modification on the 1st lien we would net ~ {$54000.00} after satisfying the Shared Appreciation terms of the SAM, which would include an {$18000.00} payment to Ocwen ( 25 % of the appreciation ). If the 2nd lien were enforceable, after paying the ~ {$50000.00} we would be left with ~ {$4000.00} which would be more than wiped out by closing costs. We did not agree to a SAM with Ocwen over HAMP/2MP in XX/XX/2013 so that we could find ourselves underwater again and so that they could hold our credit hostage after 6 years of meeting our obligations under our agreement. Given the $ XXXX settlement Ocwen reached with the CFPB, I doubt that this behavior comes as a surprise. Apparently, even that massive fine was not sufficient to prompt them to change their behavior.
Company Response: Closed with explanation

Timely Response

2019-01-28

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am dealing with an estate situation, the servicer is not working with third party authorized due to pending litigation. There is no litigation, there is no attorney, they are holding our loan resolution hostage by not cooperating with our third party. the communication is lackluster, we are forced to deal with the banks attorney and its not easy, they don't get back to you fast. We have tried to get the file out of litigation, they can not provide us with an attorney name ... an attorney who is supposedly representing us, so that we can't even fire a fictitious attorney ... ... when we call directly they will not furnish us with any information.
Company Response: Closed with explanation

Timely Response

2019-01-28

Channelview, TX

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-28

Grand Prairie, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-01-28

Lake Harbor, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-28

FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Complaint: On XX/XX/2018 I filed a complaint with Owen Loan Servicing ( my Mortgage holder ) because I noticed on my credit report that they were not reporting to XXXX or XXXX, only to XXXX. Since I have an account with XXXX to monitor my credit for fraud, it was easy to get a report. I pulled my credit because I was refused, many times, for simply credit, like XXXX XXXX, XXXX XXXX, XXXX XXXX and even a business loan through XXXX XXXX due to no credit history. Since XX/XX/2018 I have filed many more complaints. XX/XX/2018, XX/XX/2018, XX/XX/2018, XX/XX/2018 and again in XX/XX/2018. To date, Owen insists they are reporting to all four credit bureaus and even sent me a confirmation number that none of the agencies can do anything with. I have confirmed with the XXXX & XXXX that Ocwen is still not report. This problem is affecting my life!!! Most companies check the credit bureaus other than XXXX and that is the only credit bureau that has any evidence that I have had a home loan for 16 years ... at the rate of {$4900.00} per month ... always on time. My credit score is XXXX but I can't get a credit card. PLEASE HELP!!!!
Company Response: Closed with explanation

Timely Response

2019-01-28

Orion Twp, MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I need help trying to save my Home I been working on this since XX/XX/XXXX with the Lender and they still have not helped me. When I started this with them they told me not to make house payments till they got it worked we keep sending stuff back and forth they told me I don't understand what they are asking for so in XX/XX/XXXX I ask my friend to talk to them there still not helping and now put a sale date on my home XX/XX/XXXX We need and want to keep are home we been here 13 years paying for it We have a XXXX XXXX child that needs to stay in school here and the house is set up for him to live and get around my other son got a job this year to help pay the bills the state give us money for my XXXX child and I am now working for time. We can pay for are home Please I beg of you help us save are family home .... XXXX Bless
Company Response: Closed with explanation

Timely Response

2019-01-28

Atlanta, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I made a normal monthly payment to XXXX XXXXXXXX on XX/XX/2019. This payment was not processed as a normal monthly payment. Instead, this payment was applied towards my principal. My next payment is not due until XX/XX/2019. I was not informed that this amount would be applied entirely to my principal. Furthermore, the payment breakdown shown on the payment page showed the breakdown of principal, interest, and escrow. I have now been on the phone with Ocwen for over an hour trying to speak to a supervisor. My account is pre-paid and I do not have any outstanding late feed. I am pretty certain Ocwen 's payment processing vendor and website are just out-of-step with one another. However, I do not think Ocwen can apply my payment in a manner different than what was displayed during my payment processing. This is a terrible experience. I have had numerous problems with Ocwen. I have images which I will send to the person who evaluates this complaint.
Company Response: Closed with explanation

Timely Response

2019-01-26

Scottsdale, AZ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: loan XXXX Ocwen is the servicer and refuses to help modify the interest only loan that was given erroneously years ago. It was a bad loan from origination. I've sent in requests over and over again Ocwen is pulling my credit without my authorization causing my credit score to decrease. I have never given them authorization to check my credit score
Company Response: Closed with explanation

Timely Response

2019-01-25

Bethany, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Ocwen has failed on complying with the CFPB rules on : Early Intervention ( 12 CFR 1024.39 ) A servicer must establish or make good faith efforts to establish live contact with a delinquent borrower not later than the 36th day of the borrowers delinquency.12 As clarified in CFPB Bulletin XX/XX/XXXX,13 servicers are required to make good faith efforts to establish live contact for each billing cycle for which a borrower has been delinquent for at least 36 days. A transferee servicer must begin or continue the good faith efforts regardless of whether the delinquency began while the loan was being serviced by the transferor servicer. A servicer must provide to a delinquent borrower a written notice containing certain information not later than the 45th day of the borrowers delinquency.14 A transferee servicer must comply with the written notice requirement regardless of whether the delinquency began while the loan was being serviced by the transferor servicer. Ocwen waited for two full year before contacting me about the loan even though I sent a complaint to Ocwen within weeks of the transfer notice. Ocwen has now responded and admitted to the CFPB of this error in a CFPB response that I filed on XX/XX/XXXX. Ocwen stated that the loan was not corrected to comply with a court ordered reaffirmation agreement until XXXX even though Ocwen began servicing the loan in XX/XX/XXXX Ocwen did not comply with Early Intervention ( 12 CFR 1024.39 ) but only allowed the loan to continue to get further in debt putting the debtor in more of a hardship. In my last CFPB complaint Ocwen stated that the sale of the property was placed on hold in this email : Relationship Manager XXXX To : XXXX XXXX XX/XX/XXXX at XXXX XXXX Dear XXXX, We received the documents attached to your emails on XX/XX/XXXX. Our records show that our Research Department is currently reviewing the issue regarding bankruptcy agreement that was violated by XXXX XXXX XXXX when they were the servicer of the loan. The research will take 10 business days but could take 30 days if additional time is needed for them to provide you with a written response. Also, please be advised that the foreclosure sale date on XX/XX/XXXX has been put on hold until the research is completed on the loan. This account has been assigned a Relationship Manager as a single point of contact. If you have any questions regarding the account or options that we may have available, you may reply to this email or contact Customer Care at ( XXXX ) XXXX to schedule an appointment with the Relationship Manager, XXXX XXXX XXXX XXXX is your designated contact for inquiries and the submission of documents as needed. Customer Care is available during the following hours : Monday Friday XXXX XXXX XXXX XXXX ET Saturday XXXX XXXX XXXX XXXX ET this was a deceitful lie. I contacted Ocwen on XX/XX/XXXX to start a open conversation between XXXX XXXX XXXX the previous loan service company and Ocwen to remedy the loan. I discover the sale was not put on hold and the house was sold the next day at auction. Ocwen purchased the property back at the auction for more than what I owed?
Company Response: Closed with explanation

Timely Response

2019-01-25

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-01-25

Bethany, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen has failed on complying with the CFPB rules on : Early Intervention ( 12 CFR 1024.39 ) A servicer must establish or make good faith efforts to establish live contact with a delinquent borrower not later than the 36th day of the borrowers delinquency.12 As clarified in CFPB Bulletin XX/XX/XXXX,13 servicers are required to make good faith efforts to establish live contact for each billing cycle for which a borrower has been delinquent for at least 36 days. A transferee servicer must begin or continue the good faith efforts regardless of whether the delinquency began while the loan was being serviced by the transferor servicer. A servicer must provide to a delinquent borrower a written notice containing certain information not later than the 45th day of the borrowers delinquency.14 A transferee servicer must comply with the written notice requirement regardless of whether the delinquency began while the loan was being serviced by the transferor servicer. Ocwen waited for two full years before contacting me about the loan even though I sent a complaint to Ocwen within weeks of the transfer notice. Ocwen has admitted in a CFPB complaint that the company did not comply with the reaffirmation agreement until XXXX that was 2 years after the company began servicing the loan. From XX/XX/XXXX until the loan was adjusted Ocwen failed to stay in contact with the debtor allowing the loan to go further in debt making a greater hardship on the debtor. XXXX XXXX XXXX now has came forth and is wanting to remedy the loan and make the debtor whole again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-25

Orion Twp, MI

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Ocwen ( mortgage company ) - They neglected to pay the property tax that was escrowed which made me get a foreclosure notice from the City of XXXX for not paying property tax. The property tax was 2 separate times for around {$70.00}. Since Ocwen didn't make the payment the fine including property tax made the total come to {$630.00}. So I paid the {$630.00}. I then told Ocwen that I had to pay the amount. Ocwen then decided to paid an additional {$630.00} after Ocwen knew I made the payment. City of XXXX decided to send the {$630.00} that I paid to City of XXXX to Ocwen ( mortgage ). I told Ocwen they needed to return to me the {$630.00} and also since they caused the late fees that Ocwen should pay for it. They have refused to give me the money that I paid to City of XXXX. I never sent the {$630.00} to Ocwen. Ocwen refuses to refund the fees and penalities that they have cause me. I did not allow them to keep the {$630.00}. The payment was made to City of XXXX. Please get me back the {$630.00} that Ocwen stole from and also have them pay the late fees and penalities that were forced on me. The dates that I submitted the payment was in XX/XX/2018 and have repeatedly called them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-25

Lewiston, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-01-25

Forest Oaks, NC

Trouble during payment process

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response