OCWEN FINANCIAL CORPORATION

2019-01-17

Foothill Ranch, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: OCWEN now charges to collect mortgage payments A few months ago, OCWEN changed how they collect mortgage payments. Now, on their web site, you must sign up for their auto bill pay system, or you are forced to use a third party bill pay system - XXXX XXXX ( which charges {$7.00} ) in order to complete the process of paying your mortgage. I have never experienced a mortgage lien holder or a bank ever charge a customer for payment. Aside from inconvenience, I'd like to know if this is legal. This is not the contractual repayment plan we made, and me simply raising this with them - I have no voice and no power to affect change. I just get transferred around and put on hold for long periods of time with no one able to help me and no one empowered to be my voice within the company. Lastly, I would like someone from CFPB to weigh in on if this practice is considered legal. Attached sample XXXX and mortgage payment confirmation. Help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-17

Cheverly, MD

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Threatened or suggested your credit would be damaged
Complaint: XXXX XXXX XXXX Statement XX/XX/XXXX I believe I Im a victim of predatory lending. To explain my situation, I will explain from the begging. In XX/XX/XXXX I join the military. While on XXXX XXXX my wife had a power or attorney on my behalf. Regrettable she was inexperience with such responsibility. When she inquired about getting a home in XXXX, I was making Approximately {$1100.00} every 2 weeks and {$1400.00} every month in basic housing. The lender sold her an idea that we could cover the cost to of such property at {$220000.00} PLUS a home owners association fees approximately {$250.00}. Somehow my other military incentives pay such as separation and specialty pay. These incentives were temporary and should not have factored in as income. Under this circumstance we should not have qualified for such property. I found that out the hard way after factoring the course after the fact. I attempted to rent the property however after 3 month the renter refuse to pay and cause some damage to the property. So, I have to terminate the rental immediately. I reached out to XXXX so we could refinance and was denied. After exhausting all options even when I enquired of the Soldier Sailor Act which was privileged to me as a member of the XXXX XXXX on XXXX XXXX I was illegally turned down. After consulting to my XXXX he recommended I requested a finial hardship to be discharged from the military in order to look for a different line of work to be able to financial support my family. I would like you to know from the first statement up to XX/XX/XXXX I paid the mortgage some time a few days late, but I paid. In XX/XX/XXXX I was release from the military on Financial Hardship. I began working for XXXX XXXX which is a XXXX Company. However, I have been trying to find many was to bring down the cost of owning the property. Late XX/XX/XXXX I began inquiring to the bank of my options. I was making a little more money, however, I was borderline pay check to paycheck. Around the time President Barack Obama past a bill to bail out the banks and asist the banks I made contact to the bank. The bank agreed to the loan modification, however after follow up to commence the process the bank denied ever received paperwork for modification. And ask to resubmit the documentation. However, at that time the bank denied the request. I reached out for short sale the property but the sale of the property price the bank denied. The first sale the bank denied because was below price. However, the bank asserted an amount that they would settle for the property. A second attempt for the sale with that amount was denied. A third amount was made significantly higher amount, the bank denied. I voluntarily asked the bank to release interest and ownership by leaving the property they asked me to sign a liability statement online stating that I will not destroy the property and don't removed or take any of the copper or utilities in the property. I left the property on XX/XX/XXXX. I notified XXXX-XXXX tax office that the property is now no longer in my possession. XXXX XXXX agreed to take possession of the property at XXXX XXXX XXXX Fl XXXX In XX/XX/XXXX. It appear the bank did not pay the property Association fees and any taxes Associated with the property. I have never owed XXXX XXXX on any unpaid taxes. The taxes were never escrowed and paid by me toward the end of every year. After the agreement to relinquish the property it appeared the bank still put the property in foreclosure. Obvious reporting me as delinquent to the 3 credit bureaus. In XX/XX/XXXX I reenlisted in the military and I credit came into questions. The property was still showing on my credit report. However, I was pending a removal status on my report. I have furnished the current report as of XX/XX/XXXX as proof that this debt is no longer on my Credit Report. I would like to add that due to my current position with the government I have been granted a Top Secret Clearance and my finances are constantly monitored. If I should make liable for this property, I have not had any interest ( personal gain ) since XX/XX/XXXX. I would lose my current position and would be in this same predicament. I have only tried to do the right thing and being cheated by a bank with such negative reputation as XXXX. My lawyer is asking me to sign paper work for cash for keys and accept {$2000.00} for a property I dont ' currently own and had no interest in. Note XXXX XXXX agreed that me leaving the property back in XX/XX/XXXX would not make me liable. Its been 11 years that this property was in possession of another party I should not be responsible and no actions should be taken against me to repay this dept.
Company Response: Closed with explanation

Timely Response

2019-01-17

Five Points, NC

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-01-17

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-17

Oxford, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My first mortgage is with Ocwen Loan Servicing, LLC and my loan number is XXXX. A few months ago, I started paying my mortgage every two weeks to cut out some of the interest on my mortgage. I received a letter on XX/XX/XXXX, which was dated XX/XX/XXXX telling me that my account has been transferred. The letter states that the ownership was transferred to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. They indicate that the ownership has not yet been publicly recorded. I still pay Ocwen with the same information. On the second page, it indicates that partial payments " may hold partial payments in a separate account until the rest of the payment is received, and then apply the full amount to the Account ''. Basically, they are trying to keep me from paying the mortgage every other week or if I do, they are not going to credit the account until payment in full is made.
Company Response: Closed with explanation

Timely Response

2019-01-17

Magnolia, TX

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: On or about XX/XX/2017 compensation or interest due was never received or reported by trustee. Servicing company can not make presentment on the behalf of someone else without it being certified by an attorney. No file was found in investigative search.
Company Response: Closed with explanation

Timely Response

2019-01-17

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-16

South Florida, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I have always paid my mortgage on time but was asking for a fixed rate
Company Response: Closed with explanation

Timely Response

2019-01-16

Perris, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-15

Ft Myers, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-15

Canaan Lake, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: In XXXX my mother passed away. I inherited the family home. My mother had a mortgage from XXXX which was serviced by Ocwen Loan Servicing LLC under account # XXXX. She was the sole owner of the home and was the sole borrower on the loan. After my mother passed there was a period when the loan was not being serviced as the estate was in probate and neither the property nor the loan were in my name. It took a long time for a loan modification to get approved. Ocwen rejected our attempts to modify the loan so that I would become the borrower and the deed would pass to my name. We finally got Ocwen to agree to a modification of the loan which became effective XX/XX/XXXX. From that point on I have faithfully paid the mortgage on time, every time as it has only now become my responsibility. In XXXX of XXXX I applied for a refinance on the property. Taking everything into account I did not anticipate a problem. I have always had good credit, always paid my bills on time and have also always paid the loan on my co-op and my car on time. My mortgage was denied due to the reporting from Ocwen which stated that my payment history went back to XXXX and had 32 late payments reported, many over 150 days. Clearly this goes back 4 years prior to my ownership of the deed and the loan and clearly is not my payment history. I discussed this with my mortgage rep and was advised to contact the Bank ( Ocwen ) and the credit reporting agencies. Ocwen has consistently refused to change their reporting and still shows me as maintaining a delinquent mortgage payment history. 2 of the 3 major agencies have agreed with me and are no longer reporting my mother 's delinquent history as mine. Experian has not done so and seems to be unwilling to deviate from the information provided by Ocwen. This is the sole block in my path to being able to refinance. What can the CFPB do to get this lender to truthfully report that my mother 's mortgage payment history is not mine and has never been mine? I have a letter from Ocwen claiming that they are correctly reporting the history on that account number. However it is equally very clear from the evidence presented, and the exact dates of ownership of the loan, that the payment history since the loan came into my name has been nothing but exemplary! Please help me!
Company Response: Closed with explanation

Timely Response

2019-01-15

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-15

Providence, RI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-15

Ft Lauderdale, FL

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-14

Columbia, SC

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-14

East Rockaway, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen is engaging in dual tracking and not in compliance with Loss Mitigation Procedures. Federal Law Restricts Dual Tracking I'm attaching Ocwen 's denial letter dated XX/XX/XXXX. I have appealed the denial within the required 30-day time frame. Therefore, I have not exhausted the appeal process. I also fully submitted documents again for mortgage assistance. Ocwen has not stopped the foreclosure sale scheduled for XX/XX/XXXX. The Consumer Financial Protection Bureau, which was established by the Dodd-Frank Wall Street Reform and Consumer Protection Act of XXXX, issued mortgage servicing rules that, after being codified into federal law, went into effect as of XX/XX/XXXX. Among other things, the rules restrict dual tracking. The servicer can't start the foreclosure process if a borrower submits a complete loss mitigation application and the application is pending. This means that if you submit all of the required paperwork, the foreclosure can't start until : the servicer informs you that you're not eligible for any loss mitigation option ( and any appeal you make has been exhausted ) you reject the workout option that the servicer offers to you, or you accept a workout but fail to comply with the terms of the deal ( like not making payments during a trial modification ). 12 C.F.R. 1024.41 governs a servicer 's response to a loss mitigation application. 12 C.F.R.1024.41 ( c ) ( 3 ) ( I ) ( D ) ( 2 ) provides that where a borrower makes application and a judicial foreclosure has already been commenced, " the servicer can not conduct a foreclosure sale before evaluating the borrower 's complete application. '' Further, 12 C.F.R.1024.41 ( g ) prohibits a servicer from either holding a foreclosure sale or moving for a sale if a borrower makes a loan mitigation application within certain time constraints.
Company Response: Closed with explanation

Timely Response

2019-01-14

Bethlehem, PA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-01-14

Altadena, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I am being trafficked for debt bondage. I do not owe this purported creditor. XXXX XXXX XXXX Account # XXXX was reported to XXXX as being a mortgage. XXXX XXXX XXXX also reports it is a Real Estate Type of account and the account was transferred to another lender or claim purchased. Require XXXX XXXX XXXX to provide the loan documents involved in this account which was opened XX/XX/2005. Include the information regarding the purported construction loan attached to this account and the transfer to another lender or claim purchased. State specifically who it transferred this debt to ( name the lender ) or the party that purchased the account.
Company Response: Closed with explanation

Timely Response

2019-01-14

Sierra Madre, CA

Took or threatened to take negative or legal action

Debt collection: Other debt

Seized or attempted to seize your property
Complaint: I submitted complaint # XXXX in which someone at CFPB has abused its authority aiding in the concealment of the fraud involving debt bondage and trafficking. Ocwen Loan Servicing, LLC foreclosed on a Deed of Trust # XXXX XXXX and conducted a foreclosure sale as it claimed there was a balance owed to the lender. QUESTION : What is the name of the lender it paid off? Ocwen has admitted it became the agent collecting the loan and was contracted by XXXX XXXX XXXX whom acquired certain liabilities from XXXX XXXX, XXXX. the purported originator of the loan, however, there is no recorded acquisition in public records from XXXX XXXX, XXXX. to XXXX XXXX ( now XXXX XXXX XXXX ). What is the NAME of the Lender, specifically the holder in due course of the contract? What is the name of the lender that claimed it suffered a loss and therefore having authority to real estate, land and building, immovable property? Please require someone having authority to act in the capacity of an officer answer under penalty of perjury. And also, reveal the name of the employee whom interfered with my right to due process in obtaining the name of the lender? State the name and position.
Company Response: Closed with explanation

Timely Response

2019-01-14

Tarpon Spgs, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-13

Alden Manor, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-13

Pasadena, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I am a victim of trafficking for debt bondage for a debt that I did not benefit from. There is a instrument identified as XXXX XXXX XXXX that has been recorded without my authority and without the acquisition of XXXX XXXX XXXX XXXX, the holder in due course. I need XXXX XXXX XXXX XXXX and its successor Ocwen Loan Servicing to provide information regarding its involvement in which has transacted business without my authority. ( See Attachment Trust Deed ) History XXXX XXXX XXXX XXXX ( acquired by Ocwen Loan Servicing, llc sometime in 2011 ) recorded a Trust Deed Document # XXXX XXXX which purports it was the attorney in fact for XXXX. Question # 1 : Was XXXX the attorney in fact for XXXX? If yes, inform me as to how XXXX obtained the account? i.e. : XXXX purchased an asset? AND from whom? i.e. XXXX XXXX and XXXX, XXXX XXXX ( a holdings company ) a private party, private broker or other? Question # 2 What is the exact description of the property involved? e.g. real estate immovable, land and building property OR tangible personal property? ( vessel, furniture, fixtures, tools, machinery, household appliances, signs, equipment, leasehold improvements, supplies, leased equipment, and any other equipment ).
Company Response: Closed with explanation

Timely Response

2019-01-13

OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: After a house fire that i had in XX/XX/XXXX, I had home owners insurance with Owen which I paid and they did not found this out when I had a fire. They reinstated my policy then charged me to send my money to me. They kept XXXX dollars. While I was fighting for my insurance in XX/XX/XXXX XXXX had a freak storm and with out my sup pump to empty my flooding house it was finished and was commend. XX/XX/XXXX Ocwen filed for foreclosure proceedings. I had in fact paid of my loan. In XX/XX/XXXX in the court of XXXX my loan was in fact paid in full and on XX/XX/XXXX it was drooped and they had to pay court cost and everything else cause they lied. So instead of reporting on my credit report as paid in full they said it was a charge off.I want this corrected. It is a shame how the treat veterans and everyone else.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-13

Gloucester City, NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I bought my first home in my early XXXX 's and was financed with XXXX. XXXX went out of business and I ended up with Ocwen. I recall during my application process an Ocwen representative coming to meet me in person. He was a XXXX male with XXXX hair all combed backwards. I got a call once all my information was submitted to be financed and I was asked to change something on my bank statements by this individual so I could be financed. I said I didn't know how to do anything like that ; he then said he would do it. I get a call back days later that i'm approved and I signed for a 30 year term mortgage. I learn many years later that I'm in a 50 year term mortgage not a 30 year. Also my rate isn't fixed and I now pay over {$1000.00} more per month and the amount I'm paying per month is for a home double the cost of my home. I called Ocwen numerous times about this issue in past few years. I was referred to their affiliate XXXX to be refinanced but they will deny me over the phone and never provide written documentation of denial. I am the victim and fraud and predatory lending practices. I learned Ocwen has settled many of these claims but because I was living in other states in XX/XX/XXXX-XX/XX/XXXX I was never notified about this. Ocwen is presently giving me trouble with being paid for an insurance claim that I have sent them the check but they will not send me the money although all the repairs were completed. Presently I pay Ocwen about $ 4000/month for a home that was finance at XXXX. I would be willing to hire a forensic expert to review my documents to prove that fraud has been done.
Company Response: Closed with explanation

Timely Response

2019-01-12

Coalinga, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response