OCWEN FINANCIAL CORPORATION

2019-03-12

Houston, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-12

Fort Lauderdale, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-12

Tucson, AZ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen loan servicing has played games with the short sale process, they keep requesting the same documents over and over again. I get them on the phone they verify the documents and then I call back and they state they do not have the documents. They approved the short sale previously, then they put the homeowner in a modification review process and they had to finish that review before they would re review for short sale. This is an endless process with them and based on all conversations it appears to be intentional delay of process.
Company Response: Closed with non-monetary relief

Timely Response

2019-03-12

Tibbs, MS

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: MY STORY IS LONG STILL HAVING PROBLEM WITH OCWEN FROEM WHEN I REFINANCED IT BACK THREE YEARS BACK. I ' TRIED TO RESOLVED SOME PROBLEM WHERE THEY ADDED MONEY TOW IT. ALSO I DESCOVERYED THEY ADDED TO THE BACK OF MY LOAND. ALOS they ADDED T MY PAYMENT A EXTRA XXXX AND SOME DOLLARS I PAID THAT AND THEY STILL HAVE THAT ADDED TO IT. please HELP, E WITH THIS. I HAVE HAD PROBLEMS EVERY SINCE I HAVE HAD THIS LOAN. please HELP ME SUE THEM IN SOME FORM. at MY AGE I DO NOT NEED THESE PROBLEM. I've GONE TRROUGH FORECLOSER. please IF THEY CAN GETSOMETHING I HAVE ALL PAPER S SHOULDING HOW THEY HACE TREATED ME. THANKS ANY HELP WILL DO '
Company Response: Closed with explanation

Timely Response

2019-03-12

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: OCWEN company has big problems communicating instructions within the different areas of the company, because of that they are causing lot of damage to people like us, the right hand doesnt know what the left hand is doing. During the past few years we had experience over and over the same problem, problem that is no near to finish specially now that Ocwen stop receiving our payment XX/XX/XXXX. LAST EVENT : we have several similar issues from years back that we can easily provide as evidence if requested by CFPB but for now, lets just talk about this problem we have this days. In XX/XX/XXXX we visited OCWEN HQ in XXXX XXXX XXXX regarding trying to keep our payment around {$850.00} per month. In XX/XX/XXXX with a letter from Ocwen on hand, an escrow analysis and the help of XXXX XXXX XXXX ( covering his name for security ). After looking into the last escrow analysis and related documents, we agreed to pay {$2100.00} to the escrow account to keep our monthly payment around {$850.00}. We gave OCWEN that day a check number XXXX for {$2500.00} with specific instructions please perform a new escrow account analysis once the {$2500.00} are deposited on my escrow account. What happen was, they never enter that money into the escrow account. We recently learned, they didnt put that money to the escrow account -money was floating/suspense- and because of that, the account became delinquent since that time. No escrow account was ever conducted. A second terrible mistake was done the same month and year : After discussing with XXXX our situation and insurance possibilities, we decided to change our home-owner insurance from XXXX to XXXX XXXX, we authorized Ocwen to pay the XXXX XXXX insurance for around {$1600.00}, it was paid the XX/XX/XXXX but Ocwen. Even when they knew about it, went on and paid the old insurance company -Universal- {$1600.00} on XX/XX/XXXX ; this terrible mistake increased even worse the difference. We were told in several occasion during XXXX dont worry about it because we can see the {$2500.00} and the escalation department will properly enter that amount where is supposed to be ; because of that and because this is not the first time this happen, we kept sending our monthly payments on time. Was sometimes in XXXX that we realized the problem with those two payments. At that point we started to doubt if the {$2500.00} may has entered or not into the XXXX account. In XX/XX/XXXX we met XXXX XXXX XXXX ( covering her name for privacy ) that looked deep into the account and told us that ; she saw the {$2500.00} and told us once again, looks like is nothing to worry about it. She even help us with the return of the {$1600.00} from XXXX and told us we will receive a check for {$520.00}. Now we are in a big problem, they returned the last payment from XXXX and we were told that we need to reinstall our account. We are very much afraid because this is the same modus operandi used by XXXX XXXX years back, we are afraid they will try to foreclose on us and damage our credit history. Ocwen is a company that definitely doesnt care for their customers, again, one department doesnt know what the other is doing. Please help us and make this company pay for their constantly miss leading and bad intentions. I dont know how a company like this can get a license to function.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-03-12

Holly Springs, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-11

Syracuse, NY

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2019-03-11

Saint Louis, MO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-11

North Tunbridge, VT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-10

MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Our mortgage ( P & I, not including escrow ) is about {$6500.00} due to an initial bad mortgage in XXXX. We have tried to refinance it since then, but because of the drop in property value, the LTV ratio was not in a favorable range for refinancing and we have been rejected on multiple times. We submitted multiple applications for any form of assistance to our loan servicer ( OCWEN ), but we were rejected by the loan servicer every time stating that we were not eligible due to the investor guidelines. On three occasions we asked for information about who owns our loan and what are their guidelines, and every time they responded by providing a different entity 's name. In XX/XX/XXXX, according to publicly available land records we discovered that our loan was transferred in XXXX of XXXX, without any notification to us. After requesting for clarification, OCWEN responded by apologizing for their errors, and provided the correct investors name. Subsequently we requested for mortgage assistance and were told we won't qualify until we are at least late for one payment. We postponed making a payment in XXXX and our application was accepted. We provided all the necessary documentation and eventually received an offer for a three months trial period of {$5800.00} per month without any explanation regarding how the payment amount was selected and what it covered. We also were reminded that if we don't accept and sign their offer, we would lose our house. They assured us that we shouldn't be concerned about the trial payment because everything is subject to negotiation after the three months trial is successfully completed. Because we didn't want to be late on our payment, we made the first trial payment without signing any agreement and requested for an explanation of payment modification calculation in writing. According to the worksheet they provided, the majority of their calculations is based on incorrect assumptions resulting in a loan offer that is unfair and unaffordable. According to their worksheet, our income was inflated by {$7200.00} a year, and all other indicators such as income-debt ratio, total debt, ratio of mortgage to total gross income, etc were incorrect. When we challenged it, we were told that we had to submit our request in writing. After we submitted a request in XX/XX/XXXX, we received a response in XX/XX/XXXX, that they can not change the modification since we had already made a payment. According to their letter, for them to review our request ( their mistake ) we have to submit in writing declining the proposed modification, and resubmit a new application, however, there are no guarantees that they would entertain our new application. My wife and I are both government employees and our income is straight forward and publicly available. However, Ocwen insisted that they are correct in their assessment and our income is more than what we claim it to be. Ironically, we received a notice from our credit reporting agency last week, that OCWEN ( Maybe in retaliation ) has reported that we are late 90 days on our loan, which dropped our credit score by more than 200 points. We were not aware that while we make the trial payment, we are considered as being delinquent on our original payment. Furthermore, we were specifically advised that we should not pay our property tax or home insurance since the trial payment is collecting for an escrow account. On XX/XX/XXXX we were notified by our insurance company that they are going to cancel our home insurance and Ocwen has refused to pay. We were also notified by the County that our taxes are not paid as was due by the end of XX/XX/XXXX and we were assessed a penalty. It seems the focus of OCWEN is not on helping their customers but showing the regulators how many applications, they have processed. It is always challenging just to reach out to them and when we do, often they either provide you with an incorrect answer ( seems deliberate ), or delay answering by asking to submit our concerns in writing. Based on a simple web search, it is evident that their track records are not favorable toward their customers. Thanks for your consideration of this complaint.
Company Response: Closed with explanation

Timely Response

2019-03-10

Glendale, CO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: THIS IS MY SECOND COMPLAINT FILED AGAINST OCWEN LOAN FINANCING. THE FIRST COMPLAINT WAS FILED XX/XX/2015. THE COMPLAINT NUMBER WAS XXXX. FOUR YEARS LATER, THERE ARE STILL MANY UNRESOLVED ISSUES. OUR LOAN WAS TRANSFERRED FROM XXXX XXXX TO OCWEN LOAN SERVICING. WE STARTED GETTING DOCUMENTATION IN TWO DIFFERENT NAMES. WE WERE ONLY AWARE OF ONE LOAN. HALF THE DOCUMENTATION SENT IN THE ANSWER TO THE ORIGINAL CFPB COMPLAINT WAS STILL UNDER TWO DIFFERENT NAMES. THIS WAS EVEN FOUR YEARS AFTER OUR PAYMENTS WENT MISSING. THIS APPEARS TO STILL BE AN ISSUE. OUR PAYMENTS WERE NOT BEING PROCESSED. WE WERE BEING SUED FOR A DEFAULT, ON TWO DIFFERENT LOANS, ON THE SAME PROPERTY, AT THE SAME TIME, BY THE SAME MORTGAGE COMPANY. A FORECLOSURE WAS STARTED. OCWEN SAID TWO OPEN LOANS SHOWED UP UNDER MY SOCIAL SECURITY NUMBER. AFTER OUR COMPLAINT TO CFPB, OCWEN SAID, ONCE WE MADE THEM AWARE OF THIS ERROR, THAT THERE WAS ONLY ONE LOAN, THE ERROR WAS CORRECTED. OCWEN ASSURED US THE PAYMENTS WERE PROPERLY APPLIED BUT THIS WAS FOUR YEARS AFTER THE ORIGINAL FORECLOSURE. SINCE THAT TIME, FIVE DIFFERENT FORECLOSURE ACTIONS HAVE BEEN FILED AND EITHER DISMISSED OR THE SALE AUTHORIZATION DENIED. OCWEN KEPT FILING FORECLOSURE LAWSUITS WITH NO RESOLUTION TO THE ORIGINAL MATTER. THESE FORECLOSURE LAWSUITS HAD TO BE DEFENDED. OVER {$12000.00} IN FORECLOSURE FEES AND COSTS HAVE BEEN ADDED TO THE AMOUNT TO CURE THE MORTGAGE LOAN. EVEN THOUGH THE MORTGAGE COMPANY ADMITS THEY MADE THE ERROR, THEY REFUSE TO CREDIT OUR LOAN FOR THESE ILLEGAL FORECLOSURE FEES. WE HAVE ALSO INCURRED TENS OF THOUSANDS OF DOLLARS IN ATTORNEY FEES. WE ARE BEING REQUIRED TO PAY ALL THE FEES AND COSTS THAT RESULTED BECAUSE OF OCWENS ADMITTED ERROR. THE PROPERTY IS CURRENTLY, AGAIN, IN FORECLOSURE. WE REQUESTED CURE FIGURE OVER 90 DAYS AGO AND THEY HAVE STILL NOT BEEN PROVIDED TO US. WE WERE SUPPOSED TO GET THESE CURE FIGURES WITHIN 10 DAYS AFTER REQUESTED. THE REQUEST HAS BEEN IGNORED. WE HAVE BEEN TOLD THAT IF WE SENT IN TO OCWEN, ONLY THE AMOUNT WE THINK IS DUE, THE FUNDS WILL BE RETURNED BECAUSE THEY ARE LESS THAN THE TOTAL AMOUNT OCWEN DECLARES IS ACTUALLY DUE. OCWEN IS NOT INTERESTED IN ALLOWING US TO CURE OR PAY OFF THIS LOAN. OCWEN FORCED A FORECLOSURE THROUGH AN ACCOUNTING ERROR. THEY ADDED EXORBITANT FEES TO THE LOAN BALANCE AND WILL TAKE THE HOME THROUGH FORECLOSURE IF WE CANT PAY THESE FEES. THAT IS NOT JUST COMPENSATION FOR OCWEN ; THAT IS OCWEN TAKING OUR HOME ILLEGALLY. WE SHOULD NOT HAVE TO PAY LEGAL AND FORECLOSURE FEES FORCED ON US BY A MISTAKE CAUSED BY OCWENS OWN ADMITTED ACCOUNTING NEGLIGENCE.
Company Response: Closed with explanation

Timely Response

2019-03-09

Finksburg, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: XX/XX/2016 the property at XXXX XXXX XXXX was forclosed on by ocwen and auctioned off, ocwen bought it back from themselves at the auction for the total amount owed, I have the lawyers papers from the auction. It's only wrong on XXXX and they or ocwen will not fix it. It's hurting my score an ability to buy. Thank you
Company Response: Closed with explanation

Timely Response

2019-03-09

Del Sur, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-08

Albuquerque, NM

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I sent 2 payments to Ocwen Loan Servicing, LLC, back in XXXX of XXXX, only to have them returned. Each time Ocwen takes longer and longer to return these payments making the interest and penalties to compound faster than usual, thus making it More difficult to catch up on the loan. I sent a complaint to CFPB. They contacted Ocwen, with my complaint. It seems Ocwen has a reputation of doing this very thing to many other people in the past. I believe what Ocwen is doing is Illegal. The United States Government also agrees. Ocwen sent me a letter saying they would accept {$2300.00}. I sent them {$2300.00} 0n XX/XX/XXXX. They sent it back today, XX/XX/XXXX. I do not know what to do? I am getting further behind on this loan. I do not know WHY Ocwen will not accept my 2 payment check. XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-08

Southern Pnes, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2019-03-08

CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I obtained a second loan for {$50000.00} on my property at XXXX XXXX XXXX, XXXX, California XX/XX/XXXX from XXXX XXXX XXXX. The length of the loan was for 120 months. I have attached a copy of that document. At some point the loan was sold to Ocwen Loan Servicing. I continued to make payments and was never late. In XXXX of this year, XXXX, I asked for Ocwen for a payoff quote for the loan. On my statements it showed a principal balance of {$410000.00}. I received a payoff quote of {$8700.00} cents. I asked why was the payoff amount was so different from the balance it showed me owning and I was told that when Ocwen took over the loan from XXXX XXXX, XXXX XXXX had failed to calculate the correct monthly payments so I owed the difference. I wired the payoff amount of {$8700.00} to Ocwen, on XX/XX/XXXX. ( see attached copy of the wire transfer ). I received a letter from Ocwen XX/XX/XXXX, ( see attached ) stating the loan was not paid in full because of the before mentioned issue with XXXX XXXX and actually I owed an additional amount of {$7100.00}. I don't understand how this is possible to go from a balance of {$4100.00} to owning over {$17000.00}. I never received a statement from Ocwen stating I owed this amount until I paid off the loan. I made a good faith payment of the payoff quote I received in XXXX. Please investigate Ocwen. I had asked for a explanation of these additional charges and was verbally told someone would get back to me. As of today, I have not heard from Ocwen. I have attached copies of my XX/XX/XXXX statement showing a avg daily balance of a little over {$4000.00}. My XX/XX/XXXX statement showed the same avg daily balance. Now XX/XX/XXXX latest statement is showing an average daily balance of {$10000.00}! That has to be an error, when Ocwen is now saying I owe {$7100.00}. They also appear to have changed and falsified the payment history which is different from the account history I had seen when I was making monthly payments. There was NEVER a balance of over {$17000.00} showing in XXXX. This balance was never reflected on my credit report or on any other documents.
Company Response: Closed with monetary relief

Timely Response

2019-03-08

Brick, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-03-08

Scottsdale, AZ

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: Ocwen offered a loan mod for years but never completed one until it was in Ocwen 's favor So I was forced to file bankruptcy Ocwen still pursuing debt even though I am covered by bankruptcy rules
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-03-08

Los Indios, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: my complaint is that the company has not allowed me to resolve my problem they continue to file foreclosure notices driving what I owe up in fees. I am upside down with Facts : I am requesting the bank hold off until all the processes of modification request and other options are completed. I now have a steady income and can afford to keep my home. I am working with loan servicer Ocwen. They service the loan for XXXX XXXX. I have had to deal with people who sound like they are located outside the country. I do get a response and the representative is very polite ; but offers little or no help except repeating a script. I have called all the resources they offered, and the lines are not available any more. The present state of my loan is that I presented a modification request and a forbearance for a year. I can not afford a lawyer and am representing myself. Please take my complaint. FACTS : The bank has not afforded me any relive.Facts : 1 ) I build the home in 1982 on a lot that my father bought, a military veteran of XXXX XXXX XXXX. His name is on the original purchase of the lot where I built my home. 2 ) I have lived in the home as the primary and only residence for 37 years since 1982. I have paid taxes on the property and have filed it as my homestead. 3 ) The original paper work for the refinancing of my home was with XXXX XXXX, they sold my note to XXXX XXXX. The XXXX XXXX has denied my repeated requests for the modification of the mortgage loan ; to the point that I had to file bankruptcy. 4 ) I was dismissed from the chapter XXXX after losing my job that creating a hardship to keep up the double payments. I have asked for XXXX XXXX for a forbearance and I informed by XXXX XXXX I did not make enough money. I only owe XXXX in actual loan. The various fees drove up the owing amount to XXXX. 5 ) I have filed for a loan modification for the 4th time and hope that the process will help me keep my home. 6 ) The home is old and takes a lot of upkeep available my cash goes to maintenance and repairs, I keep the home because my dad bought me the lot. At present I have a XXXX son and XXXX XXXX XXXX children living with me. If XXXX XXXX goes through with foreclosure ; XXXX people will be homeless. I can not afford to keep payments for residence for my son and children.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-07

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-07

Cheverly, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am in the process of applying for a loan modification. My loan requires a balloon payment of XXXX, as the loan has matured. I was told by a representative that I could modify. I have the ability to continue to pay under the previous monthly terms or a new refinancing. I just dont have the lump sum amount. During this process, I have offered to make the interest payments to keep the account current. They have refused payment, yet send me bills indicating that I should make a payment to reinstate the account. They are also reporting this on my credit report, making it impossible to finance through a third party.
Company Response: Closed with explanation

Timely Response

2019-03-06

Union City, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Company Response: Closed with explanation

Timely Response

2019-03-06

Bellflower, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-05

Lynwood, CA

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-05

Ellicott, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response