OCWEN FINANCIAL CORPORATION

2019-03-19

N Highlands, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation

Timely Response

2019-03-19

Columbus, OH

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I just read your article and not sure if you can help me. My home is in foreclosure ( Mortgage company is Ocwen, XXXX ). The sheriff sale is set for XX/XX/XXXX, I have a buyer and set to close on XX/XX/XXXX, but not sure if thats going to happen. Ocwen - XXXX has the contract on the house. Here is the kicker in XX/XX/XXXX I applied for a modification in XX/XX/XXXX I was told I got the modification and they would send out a package for me to sign and notarized which I did and sent it back express mail. I then received another package telling me the 1st one was wrong and they were sending me a new package to sign and send back which I did. Received a third package to sign and notarized, because they screwed up again which i did. About a month later we're talking XXXX I received a phone call stating my modification was turned down because i was late in getting the paperwork back which i told them no way. So about 3 weeks after that l get a phone telling me the modification was accepted which it was and XXXX was knocked off my loan which I wouldnt have to pay back which appeared in XX/XX/XXXX. Fast forward to XX/XX/XXXX still trying to get my life ontrack I was told to apply for another modification which I did probably XX/XX/XXXX. XX/XX/XXXX I was rejected telling me it hasnt been 2 years and I cant reapply. So I put my house up for sale its in contract and now the title company tells me theres a XXXX mortgage from XX/XX/XXXX and i said it must be my modification, but that was XX/XX/XXXX and I was told no XX/XX/XXXX. I call XXXX and told them which the girl XXXX said OMG Ocwen XXXX up another account she had me on the phone investigating and finally got back with me and said its going to take longer and she will get back with me which i never heard from her. My thing is why did hud put a lien on my house in XX/XX/XXXX, but it didn't show up in my account until XX/XX/XXXX So now I might be homeless because of ocwen saying it was 2 years before i got the last modification which i find out is wrong now. So just what the XXXX is going on XXXX keeps telling me they don't want me to leave. XX/XX/XXXX - The day I filed a complaint with the Attorney General office in Ohio and talk to the Consumer Finance Protection Dept I did call Ocwen-XXXX and the first thing they told me I had a loan with them and with HUD and did I need Huds number which I didn't. I found this very odd thats the first time they ever told me about my Hud loan. Really odd since the week before I was told by XXXX at XXXX " OMG Ocwen XXXX up another they've done that to other loans ''. XXXX did tell me she would get back with me and that never happened. All I want is to push the sherriff sale back a month so I can close on the loan and everyone gets there money including hud. The man I talked to at Ocwen- XXXX told me he doesn't see why Ocwen-XXXX wouldn't, but still they haven't changed the date. Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio. XXXX Phone XXXX
Company Response: Closed with explanation

Timely Response

2019-03-19

Wake Forest, NC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-03-19

San Gabriel, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My mortgage company is Ocwen. I have had an ongoing dispute with them for over a year and since my mortgage amount was being disputed by me they refused to accept my payments unless I agreed Ocwen was correct. I filed a complaint with CFPB and XXXX XXXX 's XXXX. Ocwen finally responded to me, CFPB and the XXXX 's XXXX. Their response has generated a new issue and this is why I'm making a new complaint. Ocwen is treating my mortgage as if were a negative amortization loan. My home has never had a neg am loan. Furthermore, their response stated that this loan had an interest only feature. It does not. It is a fully-amortized loan. They are calculating the balance of my loan and my monthly mortgage payment as if it were a neg am. They refuse to admit my mortgage is not a neg am and still refuse to accept my mortgage payments because I will not agree to this. As a result, I'm hiring an attorney to resolve this issue.
Company Response: Closed with explanation

Timely Response

2019-03-19

Sulphur, LA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-03-19

Longlevel, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-18

Tampa, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-18

Alta, CA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: In XXXX, my wife and I went to a Realtor named XXXX XXXX in XXXX Ca., they told us we were getting a loan agreement with a fixed interest rate, it ended up being an ARM, it is still going up today, this was and is a XXXX loan through XXXX XXXX {$1500.00} to {$2600.00} today. My wife died in XXXX and then the recession hit in XXXX. I need a new loan with fixed interest rate. Ocwen has my loan now. Additionally there is a balloon payment of {$94000.00} due on XXXX.
Company Response: Closed with explanation

Timely Response

2019-03-18

New Smyrna, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-03-17

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/2017, Ocwen Loan Servicing commenced an action in Supreme Court, XXXX XXXX, NY, re-opening a Voluntary Discontinuance filed by XXXX XXXX XXXX XXXX XXXX, ( XXXX ). But the plaintiff in this new action, Index # XXXX, is listed as XXXX, not Ocwen. Did Ocwen file the Complaint or did XXXX file it? Answers to this question are requested of both parties.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-15

Christiana, DE

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-03-15

Simi Valley, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Our house had smoke damage to the dwelling and fire damage to landscaping and fence related to the XXXX fire on XX/XX/2018. My insurance company made checks for XXXX payable to myself and OCWEN for the repairs. OCWEN has been holding on to the funds and has very intentionally slow walking the process of getting funds so we can make repairs and refund for the repairs we already made. My wife has XXXX and she is being physically harm by their systematic intentional delays as she has to choose to live in our house or incur extra cost for alternative living location. We have already drain our life saving to make the repairs we have already made. I have had to pause the repair while we wait for OCWEN to release my fund that they are holding. We had an inspection on XX/XX/XXXX for the property hire by OCWEN. the inspector says we are easy more than 50 % done with the repairs. The OCWEN rep says they are having known system issue in obtaining the inspections report. In the mean time we are greatly suffering from the intentional delays.
Company Response: Closed with explanation

Timely Response

2019-03-14

Hinkley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-14

Tyrone, NM

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In, I believe XX/XX/XXXXor XX/XX/XXXX, Ocwen was contacted by XXXX XXXX with the details of my new insurance policy with a request to pay from escrow. A month later, I get a call from XXXX XXXX telling me it's not being paid. I call Ocwen ( who has admitted having phone records with XXXX XXXX ) and I'm told that I have to request in writing. After explaining my health issues that made it nearly impossible to type or focus on my computer, the ( Ocwen ) agent said she could take care of it right away. Here we are in XX/XX/XXXX and I find that Ocwen has placed Lender Placed Insurance ( LPI ) without my permission OR any notice. This happened once before and I received certified mail with a reasonable time frame. I'm FED UP with this company REFUSING to cooperate. I received a letter ( now gone ) last time this happened that stated : If you can not afford insurance, Ocwen can pay insurance out of escrow. We can even reinstate your policy if cancelled. Ocwen is ripping me off with insurance over XXXX times what I was paying before THEY XXXX XXXX. I NEED this rectified before next months mortgage payment or I won't be able to pay. I'm only asking Ocwen to follow through. Seems easy if they gave a XXXX!!! My name is not on this loan. It should be ONLY the Estate of XXXX XXXX XXXX, for which I'm the sole responsible party.
Company Response: Closed with explanation

Timely Response

2019-03-14

East Rockaway, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My house was in foreclosure with OCWEN FILE # XXXX After many months of negotiating we were unable to come up with a solution to save my home. The bank was not helpful ; at all. They proceeded to foreclosure. I was assured in writing by Ocwen that i would not be responsible for any deficiencies and I would not receive a XXXX, I did not agree for the bank to cancel the debt. However, they forwarded me a XXXX for {$83000.00}. The bank essentially fraudulently caused me to foreclose. I want the XXXX rescinded and i am seeking reimbursement for the inconvenience this has caused me.
Company Response: Closed with explanation

Timely Response

2019-03-14

Denver, CO

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-14

Etiwanda, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-14

CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I am submitting an additional document for the previous complaint : XXXX. These documents are letters from Ocwen loan # XXXX, stating that the loan is paid in full. The letter is dated, XX/XX/2019, the date I wired the payoff amount to Ocwen. As I stated in my previous complaint, after I paid off the loan, I received a letter stating, Oops! we made a mistake you actually owe us an additional {$7000.00}. Please add this document to the previous documents I submitted.
Company Response: Closed with monetary relief

Timely Response

2019-03-13

York, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-13

Foothill Ranch, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX I purchased a 2nd mortgage on a property. At that time I obtained a mortgage payoff statement on the 1st mortgage from OCWEN, who services the 1st mortgage. The report shows {$340000.00} due as of XX/XX/XXXX. We also have a payoff statement on the 1st mortgage from XX/XX/XXXX which shows {$350000.00} due. I then spent tens of thousands of dollars foreclosing on our defaulted 2nd mortgage, paying OCWEN the monthly payment on the 1st mortgage, taking possession of the house, and listing the house for sale. Now the house is in escrow and OCWEN is quoting {$590000.00} for the payoff. I called XXXX XXXX in OCWEN 's escalation 's department on XX/XX/XXXX and she would not provide any explanation for the discrepancy. She suggested I submit the deed showing I own the house so I can get authorized on the account, which I did. It is now over a month later and OCWEN has not provided any explanation for the discrepancy or authorization to me. I have called XXXX back a few times and have also called XXXX XXXX, in OCWEN 's office of the Consumer Ombudsman and they never return calls. OCWEN is causing me to lose thousands of dollars by holding up this escrow and they are not honoring their previous payoff quotes while we are trying to pay off their loan.
Company Response: Closed with explanation

Timely Response

2019-03-13

Blackbird, DE

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I am writing based on the lack of important disclosure in the modification process of my mortgage. I took over this property from my exwife to whom the property was awarded to through a divorce. My exwife did not remove my name from the home in a timely manner as stated by the courts Instead she abandoned the property and I had to take over the home effective XX/XX/XXXX per a court order. Prior to doing so I connected with Ocwen and was advised I can assume the loan .I was told the get a quit claim deed executed and registered with the county to remove my exwife from the deed and give up her rights on the mortgage. .After doing so and had the deed changed to my name I was advised I can not assume the loan until a year after the mortgage went current. I sent all the documents and got a letter in XXXX advising me of a modification approval. All the letter stated was the new payment, escrow, principle and interest and that I needed to make 3 months of payment after which the modification will be permanently modified. I was encouraged to set up auto to avoid any missed payment opportunity especially since we need 12 months of on time payment to assume the mortgage. With that being said, I accepted the modification and started making payments in XXXX. I got a call in XXXX from my relationship manager at Ocwen XXXX XXXX asking if I had gotten the document I replied no. My relationship manager XXXX XXXX XXXX sent an email version of the modification. I acknowledge receipt of the letter and discontinued the call. Later I begun reading the documents and saw that there was a balloon payment asking me to pay of XXXX. Upon seeing this I wanted to speak with Ocwen before singing because the initial modification mentioned nothing about the balloon payment and when I spoke with my relationship manger he didn't say there was such a stipulation. I couldn't have signed because I would be committing myself to pay that money at that time. I was unable to speak with someone so I sent an email after which someone called and then my relationship manager called the next day and explained why the balloon payment. I advised him ill sign and look to refinance prior to the balloon payment. By this date it was passed mid XXXX and my exwife had not signed the document yet. In the quest to meet the deadline I said I will have her sign and either fax or email the document. He said no, it has to be mailed. I now know it wouldn't have gotten there in time I was advised no worries just get it back to us asap. At this moment all the payments have been made as agreed, the mortgage was current and reporting current on my credit bureau and we confirmed after 12 months of positive and onetime payments I can assume the loan. Only to got a letter on Saturday XX/XX/XXXX advising me of foreclosure actions and that my mortgage is 6 months behind along with an increased payment. I did all Ocwen asked and yet my account is extremely past due and the risk f foreclosure action., I am a XXXX war veteran who has worked very hard to get here and is at the risk of loosing my home now increases my anxiety level. I was never told about the balloon payment even when XXXX XXXX XXXX called on mid XXXX and knew there was a balloon he failed to disclose that information to me. If he had told me that we would have had the conversation that I waited almost 2 weeks after he called to have. Ocwen changed the terms of my loan drastically and also ignored my plea for a no reduced payment, I was misled about the assumption and again blatantly withheld primitive information from me which was pivotal to making an important decision. A mortgage is a big investment and ought not to be take lightly. I have already spoken to XXXX XXXX XXXX and advised him that all I want is my mortgage back on track and my credit report updated. This could affect my clearance for my job. My mortgage was only 3 payments when I did the modification it's now 6 months past due. I paid Ocwen from XXXX until now as they asked. This has really broken my trust for Ocwen, it is unethical, unscrupulous and un American to treat anyone like this much more a XXXX XXXX veteran. Ocwen advised me on XX/XX/XXXX that I can reinstate the mortgage by making all the past due payments. I don't have that money to pay including all these factors : the payment has now increased form XXXX to over XXXX per month, the account is not just 3 months but over 6 months past due. This process has resulted in more adverse action that what it was before. I am helpless and is being manipulated by an big organization. I truly need my account updated, so I can assume the loan within a year as stipulated. All my payments were made on time, and my account was on its way to 12 months on time payments. Bringing back my loan to XXXX within out contacting me is bring my loan back to XXXX and no one even tried contacting me speaks of Ocwen 's continued unethical practices. I felt like it's a scam to steal and or foreclose on my property .This is absolutely a scam and can not be legal to make such a change and don't disclose the information and change with the borrower. I need some assistance resolving this issue, hold Ocwen accountable for unethical practices.
Company Response: Closed with explanation

Timely Response

2019-03-13

Jupiter, FL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Ref : Hard Ship Letter : NACA : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL, XXXX Loan # XXXX Date : XX/XX/XXXX I received a mortgage modification with the help of NACA after several failed attempts working with the Servicer, Ocwen Loan Servicing having suffered several hardships. However, it seems that Ocwen Loan Servicing and the XXXX and the now current Servicer, are attempting to make the nullify the modification after two years. In XX/XX/XXXX, I learned that Ocwen Loan Servicing and XXXX XXXX XXXX was co-servicing my mortgage ; Also I was adviced by XXXX XXXX XXXX to send my mortgage payments to XXXX XXXX XXXX. I did not receive any letter from Ocwen Loan Servicing confirming that XXXX was the new servicer so I contacted NACA who confirm that XXXX XXXX was the new servicer. I started sending my mortgage payment from the months of XX/XX/XXXX onward to XXXX XXXX XXXX but the company sent back ALL the mortgage payments back to me, stating that Ocwen reported the XX/XX/XXXX payment was not received. I reported both to to XXXX XXXX that Ocwen Loan Servicing reporting of the XX/XX/XXXX payment is is incorrect, because I have proof of the hand-delivery receipt of the payment and also date the money order was cashed. I sent both Ocwen Loan servicing and the XXXX XXXX proof that the XX/XX/XXXX payment was received, and information that the money order was cashed. Even with all the evidence that I presented to Servicing companies, the mortgage payments were still being rejected. Now Ocwen Loan Servicing has filed a foreclosure notice to take my house away. I am seeking assistance from the department of Consumer Financial Service to rectify their error and allow me to resume making the mortgage payment. I am worried that the Servicing companies have device a plan to take away my home and make me XXXX. Please help me I made several personal attempts to work with the both Servicers Ocwen Loan Servicing and XXXX XXXX to remedy the error in recording and reporting the mortgage payments without any success. I am now working with NACA in an attempt to save my home. Thanks for helping me save my home and keep a roof over my family head, one of the basic need that all of us have. Sincerely XXXX XXXX XXXX EmailL : XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-13

Palos Park, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-13

Paterson, NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: This process has taken over 6 months. During that time were shuffled to 7 different loan officers. Each time a new person came on, we needed to resend, repeat information etc. On initial query with ocwen to refinance to get a better rate, we were never told homeward residental was a division of Ocwen. We found this information out because we were trying to reach some one regarding an issue. We though this was deceptive. Everytime a tentative closing date was given communication would be halted for weeks, we would leave message and they would send more document to be signed. These documents contained errors, we tried to correct them and were told it would be correct at closing. Now two weeks before closing we are told the company has changed names again, its now XXXX XXXX.Again another loan officer, takes over. During this period of over six months we had to produce IRS statements, tax returns, credit card bills which were minimal each time they needed something new. Charges relating to office charges they wanted XXXX balances. Now they want our business lease payments ( we do not have a lease and this payment info is on business tax statement but they want 12 cancelled checks as proof. This was just asked this week. We were told our debt ratio was good, we had assets to cover loan and closing was eminent by the last loan officer. We refused to give them the copy of rent checks,, we told them that info was on our tax info they have, so they denied the loan. Excuse now denied due to excessive obligations.It seemed they were looking for reason to deny the refinance. Each time we got close the underwriter needed something else. For a XXXX dollar refinance the amount of things need was excessive.I feel were we being bullied by this company. We were told we needed XXXX credit balances and this was during XXXX and half of the cards were used for business purposes and were paid off in full every month and the personal cards were paid off in full each month also. I felt like my credit cards were being held hostage.We felt harassed the whole time and were treated like children not adults 30 years in business. Everytime my credit was accessed, I had to file a need for my reports because I was getting info things were being opened in my name without my authorizing new cards, etc. I have the names of persons handling this process, if needed. We feel these practices are not standard in the industry and we were unjustly harassed. The last loan officer was surprised at the amount BS paperwork that was asked for and was taken back that the underwriter and supervisor refused to work with us and would not budge on the rent check for our office. We paid for an appraisal, that was useless and a second one was needed due to their screwing around ( no charge on second one ). We had two separate closing dates and told we were good to go. Because of the length of time involved we needed to fill out all forms again and got another rate. As a small business owner I feel we were put through unnecessary hoops for a XXXX dollar refinance. Our credit score are fabulous. Debt ratio was good, because I rectified this. We even gave info on our assets, mutual account to show we had additional income. It seemed that no one knew there job and what was needed to get this done. All we had were excuses and delays! Again over 6 months for this process, why? along with several duplications of already filled out paperwork. I have copies if needed.
Company Response: Closed with explanation

Timely Response

2019-03-12

Philadelphia, PA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response