OCWEN FINANCIAL CORPORATION

2019-04-11

Midlothian, VA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-04-11

CT

Struggling to pay mortgage

Mortgage: Reverse mortgage

Complaint: Ocwen currently services a reverse mortgage my grandmother had. When she passed obviously her estate went through probate. unfortunately, Ocwen didn't understand this and kept saying they didn't care, the mortgage was due, even when I explained that I had no control over the courts. Finally I spoke to a supervisor who said that if I contacted them every so often to give them updates they wouldn't need to start foreclosure and they would wait for probate to finish. now, just a few months later they are saying the matter has been sent to foreclose, despite the cat that probate is still ongoing. I'm not sure what they expect and I don't believe I'm being treated fairly nor do I believe they are compliant with federal or state lending laws.
Company Response: Closed with explanation

Timely Response

2019-04-10

Indianapolis, IN

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-04-10

Sacramento, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-04-10

White Hall, PA

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Company Response: Closed with explanation

Timely Response

2019-04-10

Baltimore, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-10

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-10

Etiwanda, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-10

Kawaihae, HI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: OCWEN is taking my home away through a foreclosure sale on XX/XX/2019 and there is nothing I can do to stop the sale. They have hindered my ability to obtain mortgage assistance ; having never had my loan completely reviewed for mortgage assistance. I feel that I am defenseless against a giant foreclosure machine and need your help to stop them from wrongfully taking my home away. I see that you fined them XXXX XXXXXXXX for not helping homeowners and they are apparently still doing now what they did before. You also gave them an order to help homeowners, but apparently that has fallen on deaf ears at OCWEN. When I purchased my home, I was conned into taking an interest only loan for five years. This loan product is for investors, but the mortgage broker sold me on the benefits and said I could always refinance my loan. When the economy started to crash and I lost my job, the reality of my situation hit home and I reached out to OCWEN for help. They have never performed a full review of my loan for retention options, even though I have tried to work with them for years. Instead of being fair and negotiating with me to create a modified loan that I could afford, they kept sending me these ridiculous streamline offers that are unaffordable. Further, they are not acting in good faith. When I finally believed that they were going to work with me on my loan, they gave me a date to resubmit for review that had already passed. I have never had a single point of contact and feel they are just snubbing their noses at the consent decree you gave to them years ago. I have a sale on my home scheduled on XX/XX/2019 and will lose my property if OCWEN can not be stopped. It turns out that the real estate company who is selling my home is also owned by the company who owns the loan! I believe this is illegal. OCWEN and the investor have no motivation to work with me because my home has equity and they will make money three different ways on the foreclosure sale. What a scam!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-10

Davenport, IA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: Beginning XX/XX/2019 I was in phone call with lending service company OCWEN Loan Servicing. The person on the phone specifically told me they had the Modification Application. Additionally told me the application had been reviewed and awaiting an answer. I then requested to speak to a " Relationship Manager ''. I received the call from the Relationship Manager on XX/XX/2019, where I was informed they in fact did not have the application only paystubs supporting income documentation. I at that time had to escalate my call to a supervisor to inform of this as it became a delay in the process of preventing foreclosure. And for the entire situation to be investigated internally. At this time I am uninformed as to whether forclosure is moving forward or if the application which they now have has placed a delay or stop to pending forclosure. Since the last call their system has been making attempts to call me when I answer the phone they hang up. Additionally, They refuse email service to send information which is what I require as I travel on business 330 days of the year, at times in other countries which becomes unfair practice, as I do not receive USPS mail in timely manner.
Company Response: Closed with explanation

Timely Response

2019-04-09

Bronx, NY

Incorrect information on your report

Mortgage: FHA mortgage

Complaint: I had a mortgage with XXXX and in XXXX my mortgage was transferred to Ocwen. I reviewed my credit report from XXXX in XX/XX/XXXX to discover that the XXXX Mortgage was never closed and there was a balance of {$470000.00}. However, my mortgage with Ocwen is XXXX. I believe that since XXXX this has been affected my credit score because the amount owed was reporting this total balance of {$770000.00}. I want to let others know that if you are not careful - you need to careful with mortgage companies. I believe this has impacted my financial wealth. I was not able to get credit in terms of a loan an credit report. I stopped applying because I was getting declined and felt embarrassed. I reached to Ocwen regarding this experience and they replied that they had insufficient information to remove this from my credit report. I moved on by contacting the credit agencies directly.
Company Response: Closed with explanation

Timely Response

2019-04-09

Kingstree, SC

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: Sold my home went to settlement on XX/XX/2019 however my husband unexpectedly passed away so I did not attend my settlement had my realtor do fir me - here is my complaint against Ocwen mortgage co my last statement from them gas my balance owing XXXX but at settlement they added XXXX more Dollars making my payoff be XXXX how can they lie like this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-09

Cheverly, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage payment went from {$1600.00} to {$1900.00} starting XX/XX/XXXX. This is due to new escrow analysis and an astronomical increase in homeowners insurance! Needless to say, I need help with this. I changed from XXXX XXXX which was clearly overcharging me. Now I need Ocwen to redo my escrows immediately so I wont be late on my XX/XX/XXXX mortgage!
Company Response: Closed with explanation

Timely Response

2019-04-09

Lowell, AR

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: OCWEN FAILED TO FURISH 4 FRAUD INDUCED WIRE TRANSFER XXXX REFERENCE NOS, LOAN NO.XXXX. SEND DATE REC DATES.
Company Response: Closed with explanation

Timely Response

2019-04-09

Van Nuys, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I applied for a loan modification with Ocwen Loan Servicing, LLC on XX/XX/XXXX after my family suffered from the California Wildfires in XX/XX/XXXX. I called Ocwen on or around XX/XX/XXXX to see if there was any assistance they would be able to offer me and my wife. I was transferred to their Natural Disaster Department and was told that they would allow me to stop my payments for the months of XXXX, XXXX, XXXX, XXXX and XXXX, XXXX and resume my monthly obligation in the sum of {$3800.00} which I did make the payment and was posted to my account on XX/XX/XXXX. As I was speaking with the agent at Ocwen I expressed my concern about the repayment process and confirmed come XXXX all I would have to do is make my monthly mortgage payment and not have to come up with the entire amount of 3 months of mortgage payments. The agent said clearly said " yes sir, you will be able to resume your payments come the month of XXXX, XXXX '' I even had to put him on hold so he could repeat it to my wife which he did. I asked the agent if he would mail me a letter stating exactly what the terms would be, he replied yes upon approval from management. He told me to phone in 3 days to get a status which I did and as of the date this complaint was filed I have yet to receive any notification that Ocwen would allow me to stop paying my mortgage for 3 months then resume in XXXX, XXXX. I received a notice from Ocwen dated XX/XX/XXXX titled " NOTICE OF DEFAULT '' which absolutely surprised me and my wife. I phoned Ocwen and spoke with an agent who said that I was behind more than 90 days in my mortgage and the total due on the letter was {$15000.00}. I advised the agent that there has been a huge mistake as I was given 3 months not to pay my mortgage as I recover from the Wildfires. The agent said it does not work that way, once the 3 months are up I would have to pay in full the total amount up front. I was in shock and requested Ocwen provide transcripts of the telephone conversation I had with the Natural Disaster Department on or around XX/XX/XXXX. The letter I mailed to the for the request was sent certified mail, received by Ocwen and never responded to. The agent suggested I apply for a loan modification if I was unable to pay the total amount of {$15000.00}. I advised the agent I already was on a loan modification and his response was you can apply as many times as you like there is never a limit. On XX/XX/XXXX I completed and submitted the required forms which was received and at no time did they request any additional documents. On this date, XX/XX/XXXX I phoned Ocwen to get a status of the modification and was advised it was DENIED and I should receive a letter within the next 5 business days. I again was in shock, had to regain my composure and asked the agent why it was denied. The agent responded that I have already been approved for 2 previous loan modifications and the 3rd one would not be accepted. I again asked what my options where and was advised to pay the sum of {$19000.00} on or before XX/XX/XXXX or do a short sale with no additional options. I told the agent I don't have that amount of money nor do I have the ability to borrow it. I was simply told sorry. My intentions have always been to stay in the property with my wife and XXXX children all under the age of XXXX. I have tried tirelessly to work with Ocwen but can never get anywhere with them. They are a very difficult company to work with based out of XXXX XXXX XXXX Florida with a call center in the XXXX with never a chance to have your call transferred to the States. Ocwen has engaged in deceptive practice violating several business and professional ethic laws and must be held accountable for their lies. My family will be unable to pay the amount of {$19000.00} to get the loan current. Ocwen makes it a point to pace the following wording all over their various websites that " Helping Homeowners is What we Do '' which could not be further than the truth. During these awful times you would think your mortgage company would be there to help you. Ocwen clearly stated " You will not have to pay your mortgage for 3 months and can resume your monthly payments on the 4th month '' This was an absolute lie.
Company Response: Closed with explanation

Timely Response

2019-04-09

Los Angeles, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-09

CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: In XXXX, OCWEN Loan Servicing, LLC incorrectly reported to Credit Reporting Agencies that our two mortgage accounts had missed payments and late payments. Our credit scores dumped about 60 - 70 points ( for myself and my husband ). The same thing happened in XXXX, XXXX, but they fixed it. They blamed it on their software. I contacted the OCWEN Department of the Consumer Ombudsman, and XXXX XXXX said she would fix it, as she did the previous time. Then she pushed the issue of onto XXXX XXXX. He claims that XXXX and XXXX have not bothered to fix it despite OCWEN sending updated information, and calling them. However, in XXXX, XXXX sent me a copy of an AUD Correction Indicator Form dated XX/XX/XXXX, that contained multiple zeros on the second loan listed ( our home ). This issue has been ongoing for 3 months and they have still not fixed the problem. They keep blaming it on XXXX and XXXX. However, the mistake was theirs to begin with. Therefore, I feel that it is their responsibility to fix it. On Friday, XX/XX/XXXX, I missed a call from XXXX XXXX. I called back an hour later. No answer. Left a message. On Monday, I called Mr. XXXX again but there was no message on the voicemail. I called Ms. XXXX, Team Lead, and told her I did not want Mr. XXXX to be our contact any longer because he did not fix the problem. I want Ms. XXXX to be our contact, as was the case previously. I then called XXXX XXXX, Supervisor in the Ombudsman 's office and left him a message saying that this issue is dragging on for way too long and that we want XXXX XXXX to be our contact, as before, not XXXX XXXX. I did not receive any phone call back despite leaving 3 messages today. ( I could not leave a message for Mr. XXXX due to the issue with his Voice Mail. ) OCWEN is notorious for their poor customer service and have had many lawsuits filed against them, along with many limitations placed on them by government agencies due to their fraudulent and misleading business practices. I just want them to fix our credit scores!
Company Response: Closed with non-monetary relief

Timely Response

2019-04-08

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-08

MA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I did a remodification back in XX/XX/2017 in the modification they were going to forgive me {$67000.00} I am trying to sell my house so I called for a payoff amount and they said {$250000.00}. This year in taxes we recieved a XXXX form and a XXXX form from Ocwen Loan Servicing, LLC we ended up oweing almost {$13000.00} in taxes so they kept my state and some of my federal taxes and I went on a payment plan. Ocwen is saying because we were late for a payment we owe the {$250000.00} now they are saying they did not send us both forms when i have the proof in front of me. we can only get an offer of {$180000.00} on our house they have done nothing but play games with us all my papers say regular principle balance {$190000.00} we don't know what to do at this point were we paid taxes on that money of {$67000.00}.
Company Response: Closed with explanation

Timely Response

2019-04-08

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-05

College Park, NV

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-05

Watkins, CO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: Interest rate on second mortgage increased, auto payment was not increased by lender. XX/XX/2013. Problem was fixed, after intervention by CFPB. Negative report was re-added to credit history last month.
Company Response: Closed with explanation

Timely Response

2019-04-05

Pinellas Park, FL

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: OCWEN must be the worse mortgage servicer in the industry. We have tried to work with them for over a year to cure our delinquent mortgage payments, but we are just getting the runaround from them. They lose our documents, are hard to understand and denied our request for assistance because they can not get their process straight. We suffered through some serious financial trouble when natural disasters crippled my husbands income and we had no choice, but to fall behind on our mortgage payments. We quickly recovered financially, but OCWEN has never attempted to work with us to get our loan current. They have never assigned a single point of contact and we continually are speaking with their representatives in XXXX. We can not understand them and their process has major problems. For over six months I sent them every document they want, but they say they never received the document and my file kept getting kicked out of review. When I finally got someone to look at my file, they advised that I already had on modification and there was nothing they could do. We have an FHA loan and I did get a modification in 2012, but I believe that HUD allows for a new modification every two years on home mortgages. We are certain that our FHA loan qualifies for mortgage assistance and want someone from your agency to get them to work with us to save our home.
Company Response: Closed with explanation

Timely Response

2019-04-05

Bellaire, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am a cosigner with my mother on a mortgage. My mother lived in the house and paid all of the bills, I just helped her get the loan. She has XXXX XXXX and will be moving to a facility but right now she resides with my sister in North Carolina who takes care of her. My mother cant move into a XXXX XXXX facility until this house is taken care of or they will take the house away. For 2 years I have been trying to do a short sale with OCWEN and have lost 3 buyers because OCWEN refuses to do the sale. Every 2 weeks they request the same documents and within 24 hours the same documents are provided to them. They do not ask for anything new just an monthly updated version of what was already given. I have an attorney XXXX XXXX that has also trying to get this do as well as the foreclosing attorney for OCWEN ( who works for OCWEN ) and between all of us OCWEN still will not close. I am about to loose yet another buyer because OCWEN giving us the run around. The stress that this has put on not only my mother but my sister how can not continue to take care of my mother any longer, and me because I am trying to do everything by the book instead of letting it go into foreclosure. My family is being pulled apart be this. Not to mention my credit has gone to XXXX because I have been dealing with this for way over 2 years. I need something to be done, please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-04

Las Vegas, NV

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response