OCWEN FINANCIAL CORPORATION

2019-05-07

Washington, DC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-06

East Fishkill, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-06

Irvine, CA

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-06

Magnolia, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I've attempted to eliminate my PMI. I've paid my balance down to 71.64 % of my original balance. I've never been late on a payment and have made payments for over 180 months. Ocwen Loan Servicing is trying to force me to pay {$450.00} for an appraisal in order to eliminate the monthly PMI.
Company Response: Closed with explanation

Timely Response

2019-05-06

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-05-04

Glen Ellyn, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-05-04

Arlington, TN

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-05-03

Staten Island, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-02

Belle Isle, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-02

Washington, DC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I was a Tenant in a home Serviced by Ocwen. The Homeowner had Health Challenges and Ocwen refused Modification. His family had to move his possessions by XX/XX/2019. The Property Preservation Team told me " Move your belongings and Ocwen would contact you ''. I put most of my personal possessions in Storage. I changed the locks and moved back in because Ocwen did not contact me. Ocwen had Utilities Turned off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-05-02

El Paso, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: I am writing to dispute the response from the creditor Ocwen Loan Servicing, LLC. First of, this is a joint account that is being reported as an individual account- and this is my issue, Ocwen continued to report delinquencies on my account even after I attempted so many times to obtain information on the account to bring it to good standing. Their reason was I was not privileged to that information because the CO BORROWER on the account was in a BK yet they continued to individually report derogatory information on my credit. Additionally, even when I blindly made the payments, they always had the past due amounts inaccurate. For example : in their recent response they reported i was 3 months behind for the last 4 months of XXXX, XXXX, XXXX and XXXX of XXXX ; In XXXX of XXXX i did make 3 payments as reported to bring the account current but they still reported that we were 3 months behind in the month of XX/XX/XXXX, i would get inconsistent information and no help to clarify the outstanding balances provided from Ocwen. When I contacted Ocwen on XX/XX/XXXX regarding their recent response their agent told me it is because I was still 3 months behind yet that is not what they reported in the previous months. Many a time the statements mailed out did not reflect the correct outstanding balances and it was hard to confirm the correct amount because of lack of correct information or willingness to provide me with the account information. I do not agree with such business practices that is why am reaching out. I tried reaching Ocwen Research department fax # XXXX and I did not get any response from them. I appreciate your attention in this matter.
Company Response: Closed with explanation

Timely Response

2019-05-02

Lake Grove, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-05-02

Keyport, WA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: After 3 attempts to refinance loan thru Ocwen. I have emails XXXX, XXXX, XXXX. Without notice to myself and XXXX XXXX they sold my house and I owed $ XXXX Sold for $ XXXX. I had a new loan lined up with a family member, to sell the house when prices peaked like they did 8 months later. House sold for $ XXXX I have not recieved any . I have attempted contact. Have recording of contact and no response.
Company Response: Closed with explanation

Timely Response

2019-05-01

PA

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Complaint: Ocwen Loan Servicing, LLC sent correspondence entitled " Friendly Reminder Notices '' to my wife and I dated XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX ( see attached ) ; however, during this time, we were set up on direct withdrawal from our joint checking account in which two ( 2 ) payments each month ( in order to pay the Mortgage sooner ) were auto-deducted from our joint checking account and paid directly to Ocwen Loan Servicing, LLC. Through correspondence dated XXXX and XXXX from a company called " XXXX '' offering to provide loss mitigation assistance ( see attached ), it appears that Ocwen Loan Servicing, LLC reported our mortgage loan as delinquent to this and or other companies. Again, our mortgage was paid twice per month through auto-deduction from our joint checking account. Ocwen Loan Servicing, LLC sent correspondence purporting to be a past due notice dated XXXX ; however, again, our mortgage was paid twice per month through auto-deduction from our joint checking account.
Company Response: Closed with explanation

Timely Response

2019-05-01

La Cienga, NM

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-01

Garden City, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Ocwen has referred me to a company for foreclosure. That company is XXXX XXXX , XXXX of Atlanta, Georgia. I use the auto pay system that my bank provides. I have been making my payments to Ocwen however they have been sending them back. In XXXX my checking account was hacked and the mortgage payment did not go out as scheduled. However, I sent it out immediately after the Credit union issued a new checking account. I keep sending in payments and Ocwen keep returning them. Now they said they are going to foreclose. Also they failed to maintain my escrow account properly and did not pay the Insurance company the correct insurance. I had a house fire and found out that Ocwen failed to pay coverage to rebuild the house. They lowered my policy over {$10000.00} and my mortgage was more than the coverage and I was left without enough coverage.
Company Response: Closed with explanation

Timely Response

2019-04-30

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2019-04-30

Arbutus, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-30

Miami, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-30

NJ

Trouble during payment process

Mortgage: FHA mortgage

Complaint: IN THE PREVIOUS COMPLAINT WITH CFPB REGARDING THE FACT THAT I PAID AS DIRECTED BY OCWEN FOR THE XXXX MODIFICATION FROM XXXX, XXXX EVERY MONTH, {$660.00} PER MONTH, UNTIL XXXX, XXXX. OCWEN CLAIMS THAT A PERMANENT MODIFICATION WAS SENT IN XXXX, XXXX. IN FACT, OCWEN DID NOT SEND THE PERMANENT MODIFICATION. IN FACT, THE PERMANENT MODIFICATION WAS SENT BY AN UNKNOWN LAWYER FROM AN UNKNOWN COMPANY THEREFORE IT WAS NOT RECOGNIZED AS A DOCUMENT COMING FROM OCWEN. THIS IS MORE EVIDENCE OF THEIR ILLEGAL ACTIVITIES. THIS LAWYER WAS NOT ASSIGNED TO THE LOAN UNTIL XXXX, XXXX. OCWEN REFUNDED THE PAYMENTS FOR THE MONTHS OF XXXX, XXXX, XXXX AND XXXX, XXXX. REFUNDS ARE NOW DUE FOR XXXX, XXXX, XXXX, XXXX AND XXXX, XXXX. THEY CAN NOT BE APPLIED TO THE LOAN.
Company Response: Closed with explanation

Timely Response

2019-04-30

Baton Rouge, LA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-30

Miami, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-29

NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Im trying to get a negative mark removed from my credit report that was reported by Ocwen Loan Servicing. I have been trying for the past few months. Twice I have spoke to different escalation managers and twice my request was turned down. This is ridiculous. The facts are simple. My ex wife got our residence from our divorce. In our paperwork it clearly states she was the sole owner and solely financially responsible for the mortgage payments on the residence. Stipulation of Settlement was executed on XX/XX/2018 by the Honorable Judge XXXX. The late payment to which I am referencing was reported for the month of XX/XX/2018. Clearly after all papers were signed. The below references relate to the Stipulation of Settlement from our divorce. Page 13 letter K Unless expressly provided in this agreement, the party receiving the particular asset, whether tangible or intangible, shall assume any and all liabilities associated with the ownership of such asset, and shall indemnify hold the other party harmless of any and all such liabilities. Page 15 letter B The wife shall remain in and retain sole ownership of the residence. Page 16 letter C from previous page 15, The wife shall indemnify and hold the husband safe harmless and satisfied with respect to the Ocwen Mortgage now and forever. This is pretty simple case. My ex wife assumed the home and the Mortgage solely on XX/XX/2018. On that date I lost all interest in the residence and was no longer obligated to legally pay the mortgage. The fact my name wasnt removed from the mortgage loan was a technicality and that it was being worked on to be removed. Our Judgement of Divorce Papers were signed by the Honorable Judge XXXX on XX/XX/2018.
Company Response: Closed with explanation

Timely Response

2019-04-29

Rochdale, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am default on the Mortgage Payment 4.8 month. the break down is as follows : XX/XX/XXXX {$1100.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$1500.00} _________________________________ Total Balance Due : {$7100.00} _________________________________ I send two partial payments that total more than the outstanding balance due. 1st Partial payment : {$4200.00} Received by Ocwen ( XXXX XXXX ) XX/XX/XXXX 2nd Partial payment : {$3200.00} Bank Check Received by Ocwen Express Mail _______________________ on XX/XX/XXXX. Total Payment Send : {$7400.00} Ocwen Decline to accept the payment return XXXX XXXX Payment ( see attached Ocwen letter dated : XX/XX/XXXX ) Ocwen Accelerated Loan the balance to XXXX. I was not offered the opportunity to re-instate the past due balance. Ocwen just referred my Account to XXXX XXXX, LAW OFFICE which fail to send 90 Notice Intent to Foreclose. Ocwen & XXXX XXXX are in partnership to cheat owners out of there home with low mortgage balance in order to make a profit and add aggressive interest on the account.
Company Response: Closed with explanation

Timely Response

2019-04-29

AK

Fraud or scam

Credit reporting, credit repair services, or other personal consumer reports: Credit repair services

Complaint: Remember me, OCWEN? Complaint # XXXX " Simply put, we were " OCWENed ''. OCWEN told us not to make payments while we were going through their in-house modification program. AFTER we applied, we were notified that OCWEN does not modify second mortgages. But you know what OCWEN does do, they will foreclose on a second mortgage, which is exactly what they did. My bride and I were out of the country when OCWEN sent us certified letters, notifying us of the foreclosure they were pursuing. We never received those letters because of how long they were in our PO Box , consequently those letters were returned ( which is on record ). But we did receive an eviction notice in XXXX, after OCWEN was actually successful with foreclosing on our home. Wrapped up lawyers expenses, destroyed credit, and unable to get a credit card or refinance our first mortgage, OCWEN is slowly financially killing us. '' In the last complaint, OCWEN gave a snarky ( CFPB public ) response of ; " XXXX XXXX informed Ocwen that you would not be able to make the increased payments, and the calls resulted with Ocwen providing XXXX XXXX with information as to the process of applying for a loan modification. Ocwen agreed to set up an appointment with a Relationship Manager to further discuss the issue, but I can find no evidence that anyone from Ocwen instructed either of you to default on your loan to qualify for a loan modification. '' Loan Modification? I can find out if I qualify for a loan in 15 minutes.It took OCWEN 2 months to figure out that as a 'loan servicing ' company - OCWEN is not allowed to modify second mortgages??? This part of their strategy to foreclosure. That was cute, until I actually found video of the phone conversation where OCWEN did in fact tell us NOT to make payments. ( I began recording our interaction because the whole process seemed so shady ) Well, we took OCWEN to court, won, and OCWEN is still not fulfilling the obligation spelled out in settlement agreement, which includes credit restoration. I am happy share this video with anyone interested, and how we beat OCWEN in court.However, just because we won in court, doesn't mean that OCWEN will adhere the settlement agreements.We live in Alaska, OCWEN is based in Florida - apparently they don't feel obligated to rules and the judgement agreed upon in Alaska.This case was settled on XX/XX/XXXX, and OCWEN still has done nothing to repair our credit with the reporting agencies - and this was agreed upon as terms of the settlement.They kicked this can down the road for 4+ years and are still dragging their feet.There have been talks back and forth with lawyers, but absolutely zero results.This is not rocket surgery - it should take no more than two days to speak with the 4 major credit reporting agencies and remove the default ( that OCWEN strategically placed while we going through loan modification, ensuring that we could not refinance with any other institution. ). These evil people are ruining hard working families, and doing so with no remorse and what appears to be no consequences for their illegal activity.
Company Response: Closed with explanation

Timely Response