OCWEN FINANCIAL CORPORATION

2019-08-29

Katy, TX

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: Ocwen transferred what they say a mortgage to PHH mortgage. I disputed Ocwen as the lender of the home. Ocwen presented XXXX XXXX XXXX, Ocwen filed a false proof of claim as XXXX Bank as the owner of an asst XXXX trust. Ocwen claimed it was transfered to them given Ocwen the loan to my home. Ocwen was sued in XX/XX/XXXX by 49 attorney generals, Ocwen was sued in XX/XX/XXXX by 49 attorney generals. Ocwen attoney XXXX XXXX stood before a Judge in District Court and received a XXXX as Ocwen could not prove the lender of the home. Ocwen and XXXX Bank lied to the bank ruptcy court as they were part of a XX/XX/XXXX Making home affordable loan. Ocwen has committed fraud by transferring the loan, Ocwen commited fraud by stating they are the lender of the home. The FDIC XX/XX/XXXX took the loan from XXXX as they became insolvent and gave the loan to XXXX bank. XXXX XXXX bank and i modified the loan in XX/XX/XXXX under the making Home affordable plan. Ocwen lied and said that XXXX Bank was the lender. The XXXX Circuit Court opinion stated that XXXX Bank is an unsecure creditor and they were not able to retain the loans as they did not have the funds. The loans was sold to XXXX bank. XXXX XXXX created an unemployment agreement with me in XX/XX/XXXX. The last payment was XX/XX/XXXX care of XXXX bank via Ocwen. I sent a certified letter to Ocwen, PHH and FDIC. Requesting who owened this loan. As I did not know that XXXX sold my loan. XXXX and XXXX Bank was sued for HUD Fraud. My home was sold to me via XXXX XXXX in XX/XX/XXXX in the bill of sale it stated HUD settlement which mean funds was recevied via XXXX XXXX under hud. XXXX found a buyer XXXX and sold the loan. XXXX did not do a transfer of assignment in XX/XX/XXXX when they sold the loan. XXXX Bank purchased XXXX in XX/XX/XXXX7. XXXX bank purchased XXXX Bank loans from the FDIC. As XXXX and XXXX Bank was sued for hud fraud, false claim act etc. FDIC took the loans from XXXX Bank an sold them to XXXX bank in XX/XX/XXXX. The security and Exchange Comissions shows a new loan date at XX/XX/XXXX and closing XX/XX/XXXX this was not done correctly according to the FIDC plan. Doing this process I was never notified of all the issues. XXXX became Insolvent in XX/XX/XXXXand the loans were taken and given to XXXX bank who did not create an assignment. Ocwen took over the loans XX/XX/XXXX and created assignments in real property using XXXX in XX/XX/XXXX the same time as the FDIC sold the loans to XXXX bank. FDIC does not create Assignments. Ocwen some how received the loans in XX/XX/XXXX Ocwen is a debt collector who violated debt collector laws and do to their own negelet stalling to write the loan, creating missing documents, sending the modificaiton after the first payment due date is why no modificaiton was done with Ocwen. Ocwen never created a contract or consideration between the two of us. Ocwen changed their name to PHH mortgage sent a blue slip XX/XX/XXXX stating they were in the process of transfering the loan to PHH mortgage. Ocwen once again violated the law and Real Estate real estate settlement procedures Act. False Claim Act, Debt Collection Act, Federal Trade Act. As we can see the loan was a fraud from the start. Ocwen some how has gotten a copy of my adjustable rate note, which is now fraud as it was under Hud fraud making the entire contract void. Mortgage Financial Fraud is Illegal PHH MORTGAGE IS OCWEN and committing fraud PHH never sent a welcome Letter according to RESPA laws. I request all items be sent certified mail. PHH sent a letter after I requested a full distribution of the the loan. They realize no welcome letter was sent via RESPA. They sent a correction letter stating the amount of the loan was not correct in the welcome letter I never recevied anyway. I recevied a blue slip that Ocwen was in process of transfering the loan to PHH Mortgage and would still be around to asst in the transfer. I did not get a letter or the date when this transfer would take place a violation of RESPA laws. They also violated bankrupcy laws by sending communication to me while in a active bankruptcy. STOP THE HARASSMENT!!!
Company Response: Closed with explanation

Timely Response

2019-08-29

Chicago, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-29

Lorton, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-29

Keystone, WV

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-29

San Gabriel, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We have owned our home for 15 years and are facing foreclosure because of an accounting " error '' by our former servicer Ocwen. We received a notification in XX/XX/XXXX that they had made an error and undercharged us {$150000.00} over a period of 4 years and that we needed to immediately pay that lump sum to reinstate or they would initiate foreclosure proceedings against us. We tried to get some clarity and answers as to what happened and even hired an Attorney to contact them. Instead of explaining themselves PHH ( to whom the servicing had been transferred ) sent a payment history showing that we had paid our mortgage as agreed for 9 consecutive years and then suddenly a charge of {$150000.00} appears in XX/XX/XXXX. We have tried to work this matter out with PHH and they have been difficult to deal with and we need your agency to investigate this issue with Ocwen and PHH, as it relates to Ocwen violating the Periodic Statement Rule ( 12 CFR Part 1026 ( Regulation Z ) which requires mortgage servicers to provide homeowners with prompt regular and accurate information on their mortgage loans. For over 4 years Ocwen did not accurately provide correct statements to us. We bought our home with a 100 % purchase loan through XXXX XXXX back in XX/XX/XXXX. Our loan was then transferred to XXXX and in XX/XX/XXXX during the recession and after job loss we applied for and were approved for a loan modification. There was a period of 5 years with a fixed payment of {$1800.00} with an interest rate of 2 %. After the 5 year period the modification stated that the loan would revert back to the original terms. We made all of our modification payments as agreed and the loan was transferred to Ocwen sometime in XX/XX/XXXX. As we got close to end of the modification term, we contacted Ocwen to discuss our financial situation. We informed them that we were still in a tough place financially and were not sure we could make the increased payment after the term ended. The agent at Ocwen informed us that they had no record of requiring any type of increased payment and that their system showed that we just needed to keep making the same payment we had been making before of {$1800.00} Our mortgage statements over the next four years continued to be mailed to us, listing the payment of {$1800.00} and we continued to make the payment and were considered in good standing on the mortgage. In XX/XX/XXXX we received a letter stating that Ocwen had made a mistake and undercharged us {$150000.00}. Initially their agents demanded that we pay this amount in a lump sum which was not possible. We were eventually able to initiate a review for a loan modification and eventually were approved with a monthly payment of {$5900.00} which is nearly half of our monthly take home income. The payment is so high because our principal balance was increased to {$750000.00} because of the 4 years of mistakes made by Ocwen. This is not acceptable and the way this matter has been handled is outrageous. Ocwen 's agents assured us that our payment was not changing or increasing. This ended up being a misrepresentation and a fraud. PHH should not be able to come in and take over the servicing of this loan and suddenly claim that this is all our fault and that our finances and life are going to be destroyed because of incompetence. We are not denying that we owe the principal payments owed for those 4 years. But we question how you can charge us interest on this amount. Ocwen did not just charge us interest in the 7 % to 8 % range, they adjusted it upward even though that was not part of the terms of the contract. We have documented this in statements Ocwen sent us right before PHH took over the servicing of the loan. We are good people who have paid our bills on time our entire life and suddenly through no fault of our own we are thrown into this disastrous situation. We need some oversight and investigation so that there can be a fair resolution.
Company Response: Closed with explanation

Timely Response

2019-08-29

Bostonia, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: PHH LN XXXX XXXX XXXX XXXX, XXXX CA XXXX XXXX XXXX We are filing a complaint regarding the processing of this short sale. The borrower 's wife died in XX/XX/XXXX, two months ago, leaving Mr. XXXX as a single father with XXXX small children. Mr. XXXX applied for a short sale on XX/XX/XXXX knowing he would not be able to afford the property any longer. We have been calling on the short sale every week, and we were told that on XX/XX/XXXX, the borrower was deemed ineligible for a loan mod due to low income and a short sale was opened. On each subsequent phone call, we were told that the short sale - specifically a SHORT SALE, not a loan modification - was under review that the package was deemed complete on XX/XX/XXXX. ***PHH has already been FINED for dual tracking -- -- -- On XX/XX/XXXX they deemed the file complete, YET ON XX/XX/XXXX POSTED A FORECLOSURE DATE ON THIS PROPERTY -- -- THEY ARE STILL FORECLOSING ON THE PROPERTY DESPITE THE FILE BEING COMPLETE. DUAL-TRACKING IS ILLEGAL AND THIS NEEDS TO BE CORRECTED IMMEDIATELY. **** See attached Foreclosure Printout**** Then on XX/XX/XXXX, we were told that as of XX/XX/XXXX the borrower was approved under a loan modification trial. It is important to note that this borrower 's *****GROSS MONTHLY INCOME IS {$3400.00}. ******His MORTGAGE PAYMENTS TOTAL {$3600.00} PER MONTH, and his *****TOTAL MONTHLY EXPENSES ARE XXXX. Apart from the issue of being lied to - deliberately lied to - on several dates, PLEASE TELL ME **********HOW IN THE WORLD WOULD THIS QUALIFY HIM FOR ANY KIND OF MORTGAGE? THIS IS AGAINST EVERY UNDERWRITING GUIDELINE ON THE PLANET. ********* Mr. XXXX is extremely recently widowed with XXXX small children to care for, and I expect at the very least PHH to deal with us honestly, and not take advantage of his grief by putting him in a modification agreement that he very clearly can not meet. I want this short sale opened, and worked as I was told it would be on XX/XX/XXXX. I also want PHH fined to the maximum extent of the law, and prevented from doing business in the State of California. As evidenced by the MANY lawsuits and fines levied against PHH, they clearly have no interest in complying with federal and state law.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-29

Dunnellon, FL

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2019-08-28

Fred, VA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-28

NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have contacted XXXX XXXX three times regarding the remaining escrow balance for a paid off mortgage loan. I have sent three emails via their " Contact Us '' link within my mortgage servicing portal. The loan was paid in full on XX/XX/2019. My inquiries have been to understand when the funds sitting in my escrow ( approximately {$6000.00} ) will be released to me as required. On XX/XX/2019 XXXX ( Employee ID XXXX ) indicated to me that it takes 15 calendar days to issue payment, and an additional 7-10 business days to receive the check. I explained to XXXX that it has been 19 days since payoff and asked if a check has been issued. She explained the funds were issued on XX/XX/XXXX, however could not explain why the funds were still showing in my escrow account. Additionally, when I asked for the check number and amount, she was unable to provide the check number or confirm the check was actually issued. Further, when requesting a supervisor twice, I was told they were in a meeting ( first time ), or the wait was going to be 45 minutes ( second request to speak with a supervisor ), indicating they did not want to escalate my concern. My funds should be receiving interest for any delays in payment and I would like to know why the company refuses to respond to my reasonable inquiries of obtaining funds owed to me since XX/XX/XXXX in the amount of {$5900.00}. My email inquiries include : # XXXX and XXXX.
Company Response: Closed with explanation

Timely Response

2019-08-28

Thompsons Station, TN

Closing on a mortgage

Mortgage: VA mortgage

Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Timely Response

2019-08-28

OH

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I closed on my FHA loan in XX/XX/2018. It clearly states in the contract that homeowners insurance and property taxes are to be escrowed in. My mortgage was almost immediately sold to XXXX XXXX XXXX. I noticed right away that the payment did not include insurance and tax. I have called XXXX numerous times to straighten this out to no avail. They are not paying either. Also, they have sold my mortgage back to themselves under different company names at least 2-3 times. They have changed my loan number at least twice. In XX/XX/XXXX I made my mortgage payment on time but to their previous address. They cashed the check and reported me to the credit agencies saying my payment was more than a month late. This company is impossible to communicate with. Their customer service is useless. I dont know what to do.
Company Response: Closed with explanation

Timely Response

2019-08-28

Elizabethton, TN

Trouble during payment process

Mortgage: FHA mortgage

Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Servicer : PHH Mortgage Loan Number : XXXX Re : Request for Loan Modification Assistance Dear XXXX, I am writing to request your assistance in saving our family home. We have been struggling for over 2 years to finalize a loan modification with PHH Mortgage after the servicing of our mortgage was assigned from Ocwen Financial Corporation. In summary, we were offered a loan modification trial plan in XX/XX/XXXX with a deadline of XX/XX/XXXX to sign and return the documents. We signed the documents in XXXX with the XXXX deadline date because thats what we understood was required. Our mortgage was assigned from Ocwen Financial Corporation to PHH Mortgage during the trial payment period. PHH rejected the final trial payment and notified us our loan modification was canceled and that we needed to reapply. PHH Mortgage and Ocwen Financial Corporation exchanged blaming each other for the loan modification trial not becoming a final loan modification. After persistent contact on my part, a PHH Mortgage representative told me the reason for the denial was due to the future dated documents. This could have easily been corrected if PHH Mortgage would have informed us of the error. We would have gladly signed new documents. Instead, I am living in fear with my XXXX sons and daughter that PHH Mortgage will process the foreclosure and evict us from our home. Please help us! Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Servicer : PHH Loan Number : XXXX Timeline of Events : 1. XX/XX/XXXX applied for home loan modification with Ocwen 2. XX/XX/XXXX loan modification was approved by Ocwen a. Terms were three trial payments of {$1000.00} ( XXXX, XXXX, XXXX ) b. XX/XX/XXXX modification would be effective c. Signed loan modification documents in XXXX with a XXXX date i. The loan modification was canceled before the last trial payment was accepted by PHH ii. PHH blamed Ocwen for the denial iii. Both PHH and Ocwen could not provide a reason for the denial iv. Finally, someone at PHH mentioned the reason for the denial being the loan modification documents were signed with a future date v. This could have been easily corrected had PHH communicated with me 3. XX/XX/XXXX I made the last payment to complete the modification 4. XX/XX/XXXX the payment was rejected and returned by Ocwen a. I was told that the one of the modification documents had the wrong data b. The date issue was a surprise because I was never informed their was a problem with any of the documents submitted 5. XX/XX/XXXX, I was told to reapply for the loan modification again 6. XX/XX/XXXX, reapplied and the modification was denied 7. I spoke with Ocwen several times trying to complete another modification at the end of XXXX and the beginning of XX/XX/XXXX 8. XX/XX/XXXX, I was told by Ocwen to apply again for a loan modification 9. XX/XX/XXXX, I called Ocwen to find out the status of the modification and was told that my house had already been foreclosed 10. XX/XX/XXXX, I called the FHA and tried to see if there was anyway I could bring my house out of foreclosure 11. I called Ocwen multiple times to see if I could speak with someone who could help me however I was told by Ocwen multiple times that nothing could be done 12. XX/XX/XXXX Ocwen placed my house on an online auction 13. XX/XX/XXXX with the help of my family for a home loan and I was going to try and buy back my house. 14. XX/XX/XXXX, I watched the online auction and waited until the last minute to bid and as soon as I made my bid, someone else out bid me. a. The house went on the online auction again. 15. XX/XX/XXXX, I filed a complaint with CFPB against Ocwen 16. XX/XX/XXXX CFPB responded to let me know that Ocwen replied to the complaint and Ocwen was still working on the complaint 17. XX/XX/XXXX Ocwen responded to the complaint I registered with the CFPB 18. XX/XX/XXXX, an Ocwen ombudsman representative was assigned to my case a. Her name was XXXX XXXX XXXX 19. XX/XX/XXXX, I was told by XXXX XXXX that the original loan modification was going to be put back in place due to false information I was given by Ocwen 20. XX/XX/XXXX, I was told to wire {$5400.00} dollars to Ocwen and that they were going to request for the judge to rescind the foreclosure 21. I was instructed to start making modification payments as of XXXX of XXXX. a. XX/XX/XXXX made a payment {$1000.00} b. XX/XX/XXXX, Made my payment {$1000.00} c. XX/XX/XXXX, made my payment {$1000.00} d. XX/XX/XXXX, made my payment {$1000.00} e. XX/XX/XXXX made a payment {$1000.00} 22. XX/XX/XXXX, I received a Loan modification package from Ocwen that I did not request 23. XX/XX/XXXX, I called Ocwen to see why I had received the Loan modification packet. a. I was told by Ocwen that someone ( homeowner ) had requested it b. When I explained that no one had requested it they argued and said it was requested 24. XX/XX/XXXX, I was force placed into an unwanted modification by Ocwen a. Terms i. {$1000.00} per month ii. 4.25 % interest rate iii. First payment was not due until XX/XX/XXXX b. New Ocwen produced modification added XXXX to my principle balance 25. XX/XX/XXXX, I submitted payments to Ocwen however they were rejected 26. PHH has not started the final stage of foreclosure as of today, however it is imminent
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-28

Phoenix, AZ

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Owens Loan servicing, LLC keeps putting stickers on my door in the middle of the night harassing me. Some one call me trying to get me to sell them the house etc. I need Owens Loan servicing, LLC to stop sticking stickers all over my door and and harassing me. There nothing but a scam and committing fraud. I have also file a complaint with US Attorney office in regards to Owens Loan Servicing, LLC
Company Response: Closed with explanation

Timely Response

2019-08-27

East Windsor, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I would like to prevent others who have a mortgage or could have one in the future form being stuck with PHH Mortgage. I closed on my home in XXXX and had 2 mortgages- one a larger dollar amount, 30-year term loan and the other a smaller 15 year-term loan. I have faithfully paid both mortgages on time every month, even in XXXX when I was laid off from my job with XXXX XXXX in XXXX, NJ due to the company being acquired by XXXX ; it took me almost a year to find a job. Recently I have had the good fortune to have been able to pay off several student loans as well as my credit card debt. I am now working on my mortgage debt and paid off the smaller mortgage balance on XX/XX/XXXX ( {$1200.00} ). I paid it off online as that is how I always make my payments on this loan. Nowhere does it say a customer needs to call to get a payoff code generated, and that a check can not be sent that it needs to be a cashier 's check or certified check. The payment was deducted from my checking account on Tues. XX/XX/XXXX. Using the PHH mortgage online system, it ways the payment was received on XX/XX/XXXX. However under the messages for my mortgage, a message dated XX/XX/XXXX, says that the payment was applied into a suspense or holding account and that the cash management team will review this and apply accordingly within 24 to 48 hours. You will receive a new e-mail alert and message ones this amount is applied. '' I received no such notification as promised by their own stipulated review date and my account for this mortgage is still showing a balance for the amount that I paid XX/XX/XXXX. I called about this Monday XX/XX/XXXX and was told for the first time by XXXX ( id XXXX ) that to pay off the loan I had to call to have a pay off code generated and that the payment must be made by cashier 's or certified check. When I said that I just wanted my money returned to me and I would pay it off by paying my usual monthly payment, I was told that would take up to 10 business days, When I said that was unacceptable and far too long, I spoke to someone named XXXX ( ID XXXX ) who said she'd be able to waive the requirement for a cashier 's check and have it applied and would look into it and let me know if there was any additional balance that needed to be paid off prior to the payoff letter being generated. I was told she'd call me back within 24-48 hours ; she gave me a generic number with no extension to reach her. She ended up calling today and left a voicemail message stating to call her back with no other information. I had to wait 24 minutes on hold only to find out she was not available. The man I spoke to looked at the account and said she called to tell me there was no new news on the account and that she was on it. In all it took me 34 minutes to find out I was in the same place as I have been and I am still out the money I have paid them. Could you please look into this on my behalf and publicize the poor business practices of PHH mortgage? Thanks so much
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-27

Holly Springs, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-27

Ridley Park, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: This is the 2nd time that PHH has provided incorrect information to the credit bureaus on my mortgage. I am on the phone with them again, today XX/XX/19 They reported that my mortgage balance increased which is not correct. They have confirmed it is not correct and now want me to do the leg work to fix it.
Company Response: Closed with explanation

Timely Response

2019-08-26

NY

False statements or representation

Debt collection: Mortgage debt

Impersonated attorney, law enforcement, or government official
Complaint: PHH Mortgage Services sent me a notice in or about XX/XX/2019 that they are now the attorney of record in a case, Index # XXXX, Supreme Court, XXXX County, New York. NY CPLR 2106 requires a law firm to file an Affirmation stating that they have examined all the documents pertinent to the case and found them to be correct and true. Failure to file this Affirmation has led to dismissal of the case in many instances. PHH failed to file an Affirmation with the Court. My case must be dismissed.
Company Response: Closed with explanation

Timely Response

2019-08-26

NJ

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: i had a mortgage with ocwen loan services, acct ( XXXX ). i had sought a modification years back and received a modification which was posted to credit report over 7 years ago. No payments were missed and account was in good standing once modification was in place. I refinanced with XXXX XXXX XXXX ( since sold to XXXX XXXX ) in late XXXX XXXX of 2019. Prior to refinance closing, i received a letter from PHH mortgage that they would be assuming the servicing of the Ocwen loan. Seeing as the refi was being completed, i felt no need to contact them. The closing occurred without a hitch and the loan was paid off in full. Two weeks subsequent to closing, i received a credit report alert that PHH has posted on my credit report that a modification had occurred. This was YEARS PAST the time the modification had occurred. this has since done significant damage to my credit score, that i worked very hard to re establish. i contact this PHH and they are of no help whatsoever. Can you please force them to remove this late, errant, false report on my credit report. phh mortgage XXXX XXXX XXXX XXXX XXXXl, NJ XXXX XXXX XXXX XXXX Loan number XXXX
Company Response: Closed with explanation

Timely Response

2019-08-26

Niles, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I received a letter, on XX/XX/XXXX stating that my Automatic payments have been canceled because of a various list of reasons. This is not personalized to me. Just a general form letter with my name added to it. I called the PHH Mortgage Company after XXXX and talked to a foreign speaking man who said his identification was XXXX.Phone # XXXX XXXX He said they needed information on my bankruptcy from XX/XX/XXXX, a reaffirmation form. Stating that the present house I am living in was not confirmed as to whether it was listed on my bankruptcy. I have been paying on this house for 13 years, it was bought in XX/XX/XXXX. Thru EFT from my bank. Now they have canceled that because I had filed bankruptcy in XX/XX/XXXX. Why??? No he could not answer that after 13 years, they are doing this. But they want a copy of my bankruptcy report to prove that this house I am living in and not ever missing a payment is not on that bankruptcy. I am fearful that this is a scam. I do not trust what they are doing and I did not do anything wrong. My credit score is close to excellent and I have not missed payments. The bankruptcy copy cost me {$180.00}, plus {$6.00} shipping I am still waiting on in mail. I would like some answers as to why I am targeted after 13 years of good compliance to there loan. I am planning on getting legal advise also. I have called several numbers to get to this place to file the complaint. It is very upsetting to go thru this, as I am a senior citizen. Maybe why I am targeted, but I am not stupid.
Company Response: Closed with explanation

Timely Response

2019-08-26

Los Indios, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have been trying now the serving company changed and now I have to deal with a whole set of new people. I want a loan modification and a payment plan I can afford. XX/XX/XXXX. I have built home in XXXX in a lot bought by my Father XXXX XXXX XXXX. ( An XXXX veteran of XXXX XXXX ) He died without a will.Living lot to me an mother. To make my problem worse they now OCWEN bought out PHH which now my loan is served under. I now have to deal with a whole new set of mortgage servers. I am in need to help with modification and forbearance I can afford. I have a complaint against XXXX XXXX, Ocwen Mortgage Holding company and now PHH. The following has happened : I have been unable to get a correct statement from them. I get case managers that do not speak my language of English, and I get routed around. I have to call back when they call me and I miss picking up line, have to call back and start the process again along with making a new appointment. I fell behind in my payment due to multiple hardships related to medical expenses and loss of job. I tried to get a loan modification adjusting my 9.75 % loan but was never told if I could. I also wanted a forbearance and time to pay. While all is going on I get foreclosure proceeding filed. They now added to my current amount owed. When I was unable to pay, I was only owing {$24000.00} on the mortgage and {$32000.00} for the past due, and the added legal fees. I am also told a new mortgager ( PHH ) has taken over my loan. I am going to be stuck again and the time is ticking where I will lose my home that I have lived in since XXXX. The home is located on a lot my father ( US Veteran ) and I bought. The house was built by me and my father. I had to refinance the house twice due to a long terminal illness. I continue to work to pay for the home and I have lost my job twice in the period since having the high interest loan with XXXX XXXX. I do not want to go to the same ordeal with them and previous loan mortgager where they concluded nothing and gave of bunch of coined answers. When I first was transferred to them by XXXX XXXX in XXXX the bank made a mistake by not using the correct date in the system when the year changed. My loan was transferred showing I was 12 months behind. I was not and since then I have had trouble with the way the payments were applied plus they are at 9.75 % plus 10.5 % for arrears. I am having confusion over loan transfers to another mortgage handling company of PHH. I want to resolve issues : they are over charging me in the loan interest I want a loan modification to reduce interest from 9.75 % to the going rate. I want a forbearance that I can pay of less than {$2000.00} a month. I want a freeze on the fees and so that the issue can be resolved. I want fair treatment as I am an older person of XXXX years of age with a XXXX, also residing in the home is a XXXX person with XXXX minor children. I have to submit my information over and over again to be rejected and given phone number that do not work, or companies do not offer home foreclosure help. Just a waste of time and round around. When these proceedings are adding more cost to the amount owed of the home that the behind payments care a 10.5 % interest plus fees. All this accumulated fee will make us homeless for failure of the bank to work with me on repayment. I want relief and assistance under HARP or another program that can address my problem or any other program available. I also want them to stop using out of the country phone centers to route my call around. Additional evidence it has failed to provide relieve to me during XXXX and even now. I was given a back backed insurance ; I am a tax payer why am I paying for their mistakes. XXXX XXXX has secured taxpayer-backed insurance for thousands of shoddy mortgages. I was one of those victims they signed me up with XXXX XXXX my insurance payments went up sky high. By providing me with the high interest loan of % 9.75 and by not allowing a modification it placed me at risk of never owning my home after paying this high interest since XXXX. It is noted they have violated Department of Housing and Urban Developments Federal Housing Administration, by not following the loans with guaranteed with the full faith and credit of the U.S. government. I was in default in XXXX two years after XXXX XXXX bought my loan from XXXX. I did not have those protections because they excluded me from the protection. I defaulted because of the high interest rate that they never wanted to modify after repeated attempts by me to lower the rate. Meanwhile, XXXX XXXX made substantial profits extracting the high interest from me and also getting government bailouts. I am a taxpayer I have gotten no relief from them or from your agency. I have filed two complaints with you. I receive a copy coined letter from mortgager and no resolve. Despite my complaints my problem continues, and it is now escalating. The damages are irreversible. My mortgage although not an FHA or HUD loan is still protected under the fair additional penalties for each mortgage that broke federal rules. I have non of those protections. XXXX did not follow the guidance provide by the courts on providing adequate loan counseling. All I got was a piece of paper with phone number that do not work. While XXXX XXXX is profiting resale of government backed mortgages, I am facing foreclosure. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-25

OH

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-08-24

Hampton, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In XX/XX/2019, XXXX bought my mortgage from OCWEN. The problem that exists is that PHH is failing to make appropriate escrow disbursements that have resulted in an escrow shortage. Now, I don't understand how this happened since my first payment was on XX/XX/2019, under the new servicer ( PHH ). Secondly, I am real estate tax-exempt based on my VA rating by the XXXX of XXXX, Commission of Revenue office. I contacted PHH to request my refund for taking real estate tax payments from my monthly payments. PHH sent back notification that I had no refunds but was unaware of my exemption status although my previous servicer OCWEN had it on file. I don't trust PHH is telling me the truth on my refund. Lastly, I'm upset that I can't get accurate information on my mortgage balance. It seems I'm getting updates with account adjustments all of the time with increased principal balances without justification.
Company Response: Closed with explanation

Timely Response

2019-08-24

San Diego, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: The amount of bank fraud that PHH commits is unreal. We are currently in a short sale review. Have been for 7 months. PHH ordered a new appraisal. The appraisal came back at {$280000.00}. Our offer in review is {$280000.00}. PHH declined our offer that is over market value and requested {$300000.00}. That's good old fashioned bank fraud. Our offer is over market value!!! What PHH is doing is illegal. Bank fraud.
Company Response: Closed with explanation

Timely Response

2019-08-23

NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: already have a complaint but i didnt know what to do, under XXXX i received a letter saying there is not enough time before sheriffs sale and wrote sayng the sales date is XX/XX/XXXX and under 12 C.F.G. 102.41 REGULATIONS OF XXXX XXXX THAT if it is withing 37 days before sale and although their letter is dated XX/XX/XXXX i sent it over XXXX and have proof giving it enough time i am scared i dont want to lose my home and they are doing nothing to help me i dont care what they say, i wrote XXXX XXXX XXXX a few faxes that is the guy who replied to my first complaint with you and he sent a letter dated XX/XX/XXXX saying they are there to help but they arent i need you please have a XXXX husband and nowhere to go
Company Response: Closed with explanation

Timely Response

2019-08-23

Powell, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response