OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 27
2019-08-16
FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: A modification package was sent to Ocwen on XX/XX/2019. On XX/XX/2019 a representative for Ocwen, XXXX ID XXXX confirmed a complete package and we were told 30 day review for decision. On XX/XX/2019 the loan was transferred to PHH and the entire package was sent to PHH via fax. XX/XX/2019 a representative for PHH, XXXX ID XXXX confirmed a full modification package and we were told we were back in underwriting review. Subsequent follow up calls on XX/XX/2019, XX/XX/2019 and XX/XX/2019 we were told that the file was in underwriting review. XX/XX/2019 a representative for PHH, XXXX ID XXXX, advised that a letter was coming asking for an additional 30 days to review. Per XXXX the investor requested the additional review time. XX/XX/2019 status update call also confirmed we were in underwriting.On XXXX XXXX a status call had PHH requesting updated 30 days of paystubs, no supervisor was available and I did not receive a call back. XXXX XXXX the paystubs were submitted.Calls on XX/XX/XXXX and XX/XX/XXXX we were told that the paystubs were illegible and there was another bank specific form requested, submitted XX/XX/2019. On XX/XX/2019 a supervisor was available, ID XXXX, and we were told we would be back to underwriting the following week. On XX/XX/2019 I spoke to supervisor, XXXX ID XXXX and was told that XXXX XXXX denied the modification, when asked why they kept collecting document, no one knew.XX/XX/2019 a research request was opened to see what was going on. The research request was never received. Documents continued to be collected until we were told we were back in underwriting as of XX/XX/2019 and looking for investor approval. As of today, XX/XX/2019 PHH is still requesting documents. We would like an explanation for the length of time this file has been in loss mitigation and the decisions made by PHH and XXXX XXXX.
Company Response: Closed with explanation
2019-08-16
NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: PHH took out an LBI policy (lender Based Insurance) home owners insurance policy even though I/we have our own home owners policy. Their action has caused our mortgage payment escrow amount to increase. WE DO NOT OWE ADDITIONAL MONIES PER MONTH TO THE ESCROW ACCOUNT FOR HOME OWNERS INSURANCE! WE HAVE OUR OWN POLICY WE PAY SEPARATELY! We have on two separate occasions submitted proof of insurance. They did not do their due diligence when merging certain department with a company called XXXX XXXX XXXX to verify ownership of separate homeowners insurance policies in our history dating back to prior to XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX with the same address. They stated they had a different address while all along had they done their due diligence they would have seen both addresses same loan number and documents corresponding to the same address as the insurance declaration proof of insurance.Since XX/XX/XXXX we have been trying to correct THEIR mistake via the phone. Numerous calls. Most recently PHH has placed a derogatory report on our credit. This has adversely affected our credit and our ability to get credit.
Company Response: Closed with explanation
2019-08-16
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-08-16
Cheshire, OR
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: We had a loan with OCWEN which was a nightmare and they transferred to PHH- can not believe its worse. The website is very slow to load, if it does at all. There appears to be conflicts in mailing addresses, and if it finally loads and you can get to where to make a payment it comes up with sorry, not now. As I said, unclear where to send a payment. I just setup an auto deduct and when finished says will start XX/XX/XXXX, not XXXX And I set it up for XXXX, just to try to get it paid.
All this because Ive spent hours and hours and three months trying to get my loan PAID OFF. About three weeks ago I finally found and faxed the form to request the payoff amount and closure of line of credit. Nothing back. I am terrified that even if I can ever get them to take the money I will never get the lien removed.
My husband and I are both XXXX seniors, he is a XXXX era veteran. To spend all summer spinning wheels and going nowhere for something that seems like it should be so simple ( give me the amount, how you want it sent and clear the HELOC ).
Ive even talked with a couple of lenders thinking I may have to take out another loan to get out of this so I can pay that off to get clear-but that just doesnt see right.
Company Response: Closed with explanation
2019-08-16
Superstition Mtn, AZ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: We used XXXX XXXX XXXX to refinance. Who ran my credit. They sold it to PHH mortgage, who ran my credit twice and it dinged me. I want to know why they did this!
Company Response: Closed with explanation
2019-08-16
Gretna, LA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: PHH Mortgage consolidated with Ocwen Servicing. As a current Ocwen customer I received information about the transfer of the loan. I received a new load number and was told that my automatic payments would cease. When I attempted to begin automatic payment with PHH I was met with a mired of " Nos ''. They do not offer bi-weekly automatic payments and has an online payment system that does not support bi-weekly payments. They eventually granted me approval for bi-weekly automatic payments, but are not able to document it or confirm ( besides verbally on the phone ). I have spoken to them at least 30 times since they took over my account on XX/XX/2019. When asked about making an internal complaint, those are accepted by the customer service rep you need to complain about. After speaking to several of the customer service representatives, it is evident that PHH is set up to encourage mortgage non-payment/failure, as they intentionally make payment difficult. They intentionally limit payment options to encourage foreclosure.
Company Response: Closed with explanation
2019-08-15
Palmdale, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-15
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: hello again, i put a claim in previously under Thank you for providing feedback!
Thank you for providing feedback on the companys response to your complaint. Weve noted your feedback.
COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 and you sent me the response from the bank with a guy namedXXXX XXXXXXXX XXXX WHO wrote a very nice letter saying what they did for me, but it was all a lie, once i received the response i sent directly to that gentleman along with phh bank again EVERYTHING i have been sending them since this modification first began but you closed that complaint id and i dont get why??? it is not solved, they are going to take my home and i beleive if someone doesnt help me soon my XXXX husband will be living in the street, so i guess i have to refile a new claim since i did send all the paperwork again, and i have not heard from anyone on this matter..
please i can pay the mortgage
Company Response: Closed with explanation
2019-08-15
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We submitted a complete financial package on XX/XX/19. Approx. 30 days later we reached out due to another request for a paystub and were told that the original submission is acceptable and that we would receive and answer in 30 days. On XX/XX/19 another letter was mailed asking for paystub info. Called and was informed that paystubs were not legible. Mortgage now almost 90 dpd. Request in their hands since XX/XX/19. I am filing a complaint with the State Attorney General’s Office as well. XXXX XXXX/PHH are negligent in their handling of this account/modification process and need to be investigated.
Company Response: Closed with explanation
2019-08-15
Haskins, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-15
Dacula, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-15
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-08-15
Newark, DE
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-08-15
Forney, TX
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-08-14
Eight Mile, AL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-08-14
Hampton, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-08-14
Arlington, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: PHH started servicing my mortgage on XX/XX/2019. At the same time my mortgage interest would increased resulting in an increase from about {$1800.00} to {$3000.00} a month. Prior to this date, I received letters from my previous service provider indicating the changes and I started the process to refinance my loan, bringing my mortgage down to about $ XXXX {$2400.00} a month and we were set to close in XXXX. I also made the necessary changes in my online banking to make sure the payments were made to the correct back starting in XX/XX/2019. However ; I forgot to change the amount to be paid. On XX/XX/2019 PHH received a payment of {$2000.00} which is what I use to pay my pervious provider and they would apply the additional funds to principal. On XX/XX/2019 I realized I had not change the amount to the new total amount due of {$3000.00} and made an additional payment of {$2000.00}. On XX/XX/2019 I was contacted by the loan officer working on my refinance and was told that a pay-off statement showed I was late on my mortgage and that if I did not get the issue resolved by the end of the month the refinance would not go through and I would have to start the process all over again. I immediately contacted PHH and spoke to a representative who stated they had received that {$2000.00} payment on XX/XX/2019 but since it was not the total amount due, it could not be applied towards my monthly payment and the funds where placed in a suspense account. The representative also confirmed they had received the additional {$2000.00} on XX/XX/2019 and that they did not know where to apply the funds so again they were placed in the suspense account. The representative said he had to put in a work order to have the funds moved from the suspense account and post as a payment towards my mortgage but it would take up to 72 hours. I explained to the representative the issue would effect my refinance and he assured me it would be corrected in the time specified.
I continuously checked my online statements for changes and seeing no change on XX/XX/2019 I called PHH again only to be told the work order had been placed and they were still waiting on the funds to be moved from the suspense account. I demanded to speak with a supervisor and after a long wait I was connected and had to explained my self all over again. The supervisor said she would look into the issue and that she would get back to me. Again, I explained this had to be correctly immediately or it would effect my refinance and possibly my credit.
On XX/XX/2019 I received an email stating " There is a technical issue that is preventing us from posting the funds intended for the XX/XX/2019 payment? At this time, sufficient funds have been received for the payment, and it will be applied and the payoff sent as soon as the situation is resolved.?? '' Since then I have made an additional payment of {$3100.00} for the XXXX mortgage but the online portal and the pay-off statement still show a XX/XX/2019 due date and there is {$7100.00} in the suspense account. I have contacted PHH via email and phone multiple times only to be given the same answer. " Please be advised that we are still working to determine the fix to the technical issue that is affecting the account. We have not yet completed the process.
This issue has delayed my refinance process costing me and additional $ XXXX {$700.00} a month. If the issue effects my credit my loan officer said I would have to wait a minimum of 12 months before applying again and pay again for the appraisal. The refinance process can take up to 3 months so the inability of PHH to quickly resolve their " technical issue '' could potential cost me $ XXXX {$10000.00} not to mention the mental stress and impact this could have on other living expenses.
Company Response: Closed with explanation
2019-08-14
Huntsville, AL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-14
George School, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-14
Cheverly, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-08-14
George School, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-14
Cheverly, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: we behind payments because of utilities are up and unexpected house repairs we try to reach out and seek loan modification but unfortunately they will keep saying that the loan modification papers are incomplete we keep updated our papers but still same things happens keep sending we reach out for mediation and we have hearing with with the meditation judge and XXXX XXXX XXXX which represent PHH mortgage which advice us to send complete package again to hold the foreclosure date they acknowledge or receive the papers and under review but the next day XX/XX/2019 i receive email again that they will not review our modification papers because of the of insufficient time which is unfair to us because we do our best to forward the loan modification papers on time
Company Response: Closed with explanation
2019-08-14
Huntsville, AL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-14
Charlottesville, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-08-14
Sacramento, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation