OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 26
2019-08-20
Macclenny, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have had the mortgage loan with Ocwen for several years, and underwent a modification. We had no issues with Ocwen or application of payments and have had the payment automatically drafted from our checking account for a long time.Servicing was transferred to PHH Mortgage Services effectiveXX/XX/19. All of the payments until this time have been automatically debited from the same account for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.OnXX/XX/19 PHH sent a form letter stating the automatic payments have been cancelled and this letter listed a number of reasons. I called them today at XXXX XXXX ET and spoke with XXXX, operator XXXX, who informed me that persons in active bankruptcy or those with a discharged bankruptcy are not permitted to have payments automatically drafted via ACH. When I requested a copy of that policy in writing, he stated the letter is the written policy. He did not transfer me to an escalation specialist as he said he would, but simply told me this letter is the written proof I need. I did advise we would have this situation reviewed by our attorney. I also advised him that we just re-enrolled for automatic payments through their website again. He stated that the request needed to be reviewed and may not be approved.We have built up almost 100,000 in equity, and are concerned that they may be using this as an excuse to foreclose if they don't get our payments. Can you please investigate this and provide us with an update?Thank you very much.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2019-08-20
Grandview, IN
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-08-20
Denver, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-20
Firestone, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-08-20
Atlanta, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/2015, my home, XXXX XXXX XXXX, XXXX Georgia XXXX was sold at foreclosure sale. At the time of the sale, my mortgage reflected an amount of $XXXX. The property was sold for $XXXX. As such, there remains an overage of over $XXXX. This was my primary residence.We have requested an itemized listing of all costs and fees paid as a result of the foreclosure sale of the property. We have also requested a listing of all legal fees, disposal costs and federal, state and local taxes paid as a result of this foreclosure sale.
Company Response: Closed with explanation
2019-08-20
Whittier, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-20
Gloucester, MA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-08-20
VA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Our home was listed for short sale in XX/XX/2018, and we had an offer within a week. Since then, we have been trying to get approvals from both the first and second trust, ur they keep asking for the same documents over and over again. We comply, and then they circle back with the same request. Finally, XXXX (the first trust) approved, but PHH (the second trust) continues to drag.There has been a significant lender delay and they are acting in bad faith.
Company Response: Closed with explanation
2019-08-20
Cotati, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-08-20
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am trying to sell my home through a short sale. PHH is my loan servicer. I have submitted all the required short sale documents - PHH has a horrible overseas call center staffed by individuals who cannot speak clear english and cannot answer my direct questions pertaining to my short sale request.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-20
Garrett Park, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My wife and I, with the help of a local law firm, submitted an application in XX/XX/2019 to Ocwen Mortgage Company, for a short sale of our home. We included all required documentation including a fully ratified contract from a prospective buyer of the home. Ocwen wasted time and did not process our application in a timely manner. Then we received a letter in XX/XX/2019 that Ocwen had joined forces with PHH Mortgage services and PHH had become the new servicer for this account. The prospective buyer dropped out after waiting 3 months for an approval which never came. We updated and resubmitted all documentation to PHH, which we did in a timely manner in XX/XX/2019, along with a ratified contract with a new prospective buyer. On XX/XX/19 we received a letter from Ocwen / PHH saying "Thanks for submitting the request for mortgage assistance. We have reviewed the application and documents submitted. The application is currently COMPLETE as of XX/XX/19 and we do not require any additional documents at this time to evaluate the request for help..."Since late XX/XX/2019, both I and my representative from a local law firm have repeatedly called, have been put on lengthy holds, and have been transferred from person to person, only to find that NOONE HAS REVIEWED OUR APPLICATION AND SUPPORTING DOCUMENTATION. We are very concerned that this prospective buyer will drop out like the last one did due to lack of progress, and that this home will go into foreclosure. All of this could be avoided if PHH's Short Sale Dept. would only review and approve our thorough short sale application and supporting documentation. Thank you in advance for your assistance with this matter.
Company Response: Closed with explanation
2019-08-20
Houston, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-20
Denton, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-19
Cheverly, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/2019we attended Foreclosure Mediation at The OAH in XX/XX/XXXX, MD XX/XX/2103, in which the neutral judge told us that we should be allowed to submit the Borrowers Assistance Form so that we can seek the alternatives to foreclosure, the judge was aware of the Sale date being XX/XX/XXXX but yet instructed us/borrowers to fill the application for Loss Mitigation assistance. So we worked to quickly submitted the completed Loss mitigation Application to PHH onXX/XX/XXXX. Then PHH said that since the foreclosure sale date was less than 37 days away they are not willing to review the application. I understand the PHH may be in their right to decide not to review that application but then what is the help being offered to us/client? We had already submitted an assistance application when dealing with Ocwen , the previous mortgage servicer , and they did submit the paperwork requested by fax, but they told that Ocwen never received it after many attempts. We have not been receiving mail by PHH as we never received any notice that the house had a foreclosure sale date, until we were informed at the Foreclosure Mediation. We have income and are trying hard to earn extra income to help save our home. We would appreciate the opportunity to have the application reviewed for alternatives to foreclosure, as they have the power to allow a review of the application submitted. Thank you. Note :We can attached the Mediation files and the 3rd party authorization document if needed. Thank You,
Company Response: Closed with explanation
2019-08-19
KS
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I paid my loan payment to Ocwen Loan Servicing, LLC (Account XXXX) for years, on time, with auto bank drafts. Around May 2019, the loan was assumed by PHH Mortgage Services (Account XXXX) and the auto payments were dropped without notice. When I realized the payment had not come out of my bank, I resolved the issue with PHH, made payments due online and then filled out the required forms with PHH to resume auto payments. I received a notice dated XX/XX/2019 (attached) that my automatic payments have been cancelled. When I contacted PHH to inquire, they indicated it was due to a bankruptcy discharge in my past. When I asked PHH to send me written support for this policy decision, they indicated they were unable to do so. My experience with the two representatives at PHH was frustrating as they kept repeating they were unable to do auto payments for me, but would not agree to send me a written explanation of their policy or laws governing this decision.I believe I am being treated unfairly. The bankruptcy in my past was discharged long ago. I have made on time payments by auto bank draft for years. PHH has a auto bank draft system they offer their customers. I believe I am unfairly being discriminated from using this payment system that will better allow me to continue my history of on-time, regular payments. For PHH to make paying my mortgage difficult seems wrong.I would like PHH to provide written documentation supporting their decision pointing to laws or procedures and I would like information to know how I can remedy this situation so I may once again pay my mortgage electronically on a regular payment schedule.
Company Response: Closed with explanation
2019-08-19
Gloucester City, NJ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: PHH Mortgage services located in XXXX New Jersey recently took over my loan from Ocwen I received a package from them regarding a loan remodification I promptly filled it out and attached supporting documents I mailed this to them USPS XX/XX/XXXX 10 days after the issuance I followed up with PHH and was told they had not received my documents I called the very next day and they verified that they had received them and that they were in the process of uploading them with a 24 to 48-hour window were there modification team to review at this time I was instructed the active foreclosure would be on hold for up to 30 days as they review the documents on XX/XX/XXXX the phone call was noted completely incorrectly as its stated above-mentioned context of our conversation and went on to say in the notes that the mortgage company attorney had the paperwork for the loan remodification there was no discussion in this 2 minute phone call regarding this attorney or any prior knowledge at all regarding this fabricated phone Note I subsequently proceeded to escalate this through their management process where I spoke with XXXX agent ID XXXX XXXX instructed me to fill out the new form that he would provide me via email and assured me that he would listen to this XX/XX/XXXX 2 minute phone conversation noted above and get back to me with his discretion I have to the state not receive an email nor have been advised my loan number is XXXX furthermore I have just received the docket for my foreclosure as they are clearly enhanced this foreclosure process by skipping this critical step of loan modifications
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-19
Firestone, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-08-19
Philadelphia, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Payment Errors:On XXXX XXXX, 2019, I was placed on a temporary repayment plan with Ocwen. My repayment plan starting with the first payment on XXXX XXXX and the last payment on XXXX XXXX which would have had me completely caught up as of today’s date. I was told that I would need to make a down payment of $XXXX by XXXX XXXX which I did. The monthly payment during the payment plan was XXXX which started on XXXX XXXX. I made the following payments (please see proof provided) Date Amount Payment made to Method of paymentXX/XX/2019 $XXXXOcwen XXXX XXXXXX/XX/2019 $XXXX Ocwen XXXX XXXXXX/XX/2019 $XXXX Ocwen XXXX XXXXXX/XX/2019 $XXXX PHH Bank TransferXX/XX/2019 $XXXX PHH Bank TransferXX/XX/2019 $XXXX Ocwen XXXX XXXXXX/XX/2019 $XXXX PHH XXXX XXXX Total = $XXXXI was told by a representative of your company that the $XXXX counted towards payments for XXXX, XXXX, XXXX and XXXX which does not make sense because I am not understanding where my down payment of $XXXX went. PHH also said they took over $500.00 and put it towards the escrow which was not supposed to happen. I was told that it would be taken out of escrow and put towards my principal in 2 business days and it was not done. I have called over 5 times regarding this issue because my account is still stating that I owe for XXXX and XXXX which is not the case. • Your company did not properly credit the payments that I have made since the beginning of XXXX in the amount of [X dollars]. This payment should have been credited to:o [All of the payments should have been posted towards my repayment plan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-17
Anaheim, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My loan number with PHH Mortgage is XXXX. My payment is considered late on the XXXX of each month. I make payments through my XXXX XXXX online banking. On XX/XX/2019 I remitted a payment of $XXXX (payment due is less but I always pay more). The bank indicated gauranteed delivery on XX/XX/2019. This afternoon I received a notice indicating that I was late with my XXXX payment.. I checked my account and, in fact, I was unable to ascertain if it had been sent or in the process of being forwarded. In a panic I called the lender at XXXX. I tried to ascertain through the automated system payment department as to the status of my XXXX payment. I tried to enter my information for approximately 15 minutes but was continuously told that I did not have an account with them even though I was viewing a letter from PHH with all my information including the account number I wast entering. I finally gave up and called again hoping to get a human being and after some extensive navigating I was able to do so. I explained the problem at which time the representative asked the address where I sent the payment ( and where I have been sending several PHH mortgage payments for more than ten years. He said it was the wrong address and gave me another and then another neither of which matched where I always submit payments.. He recommended waiting another few days but I was afraid to do so in case the bank had not completed the process. I said I was willing to pay again this day to cover my credit with them. He recommended either paying by phone for $XXXX or by website at XXXX XXXX for immediate posting. Either was satisfactory but he then told me I would still be charged the pmt fee plus the $XXXX late fee. Considering that my long time accounts have been in good standing I asked if I could speak to the supervisor to ask for a waiver. He put me on hold and at this moment I have been waiting 65 minutes without anyone coming on the line to notify me of the status relevant to my request to speak with the supervisor. During this incredibly long wait, I have been trying to send another payment through the PHH website which again kept refusing my information. Surprisingly despite the tremendous problem with identity fraud, PHH requires the customers social security number in order to proceed to remitting payment on a new account. I was desperate enough to give my social security number but still was denied access just as they did when I called with the same loan number they themselves furnished in their recent letter. PHH has shown a complete lack of respect and an unconscionable deficit of decency in their insulting customer service. While still on the line waiting for what I now know will never occur, I decided to refer this total lack of customer value to your organization in hopes that they will at least be contacted with some form of admonishment. I will now hang up and call again in an effort to pay by phone in hopes of protecting my credit. Thank you for your attention to this matter
Company Response: Closed with explanation
2019-08-17
Federal Way, WA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: while ocwen has made many mistakes on top of it all ocwen never furnished me a 1099 for taxes; im still being charged on my mortgageocwen failed to furnish 1099
Company Response: Closed with explanation
2019-08-17
Federal Way, WA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: PHH received loan servicing in February 2019PHH failed to furnish 1099 since thenPHH is again attempting to take my home
Company Response: Closed with explanation
2019-08-17
NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Starting from on or about XXXX XXXX, XXXX XXXX has been applying my timely monthly mortgage payments to escrow and not the principal and interest. Only once did I receive a refund check, in the amount of one month's mortgage payment. I did not think anything of it as the banks usually issue a check for escrow remainder. Instead, XXXX XXXX continued to hold my monthly payments in escrow and not applying it to the principal and interest. After notifying them numerous times and having to make the same exact complaint over and over, I continued to receive 90 Day Pre-Foreclosure Notices. It was not until XXXX, XXXX that the issue appeared to be resolved; however when I asked for something in writing regarding their mistake, I was sent an email, no letterhead, simply stating that the prior three months were applied--as if I was the one who make the mistake. On those occasions that I had to call, my wife had to take the day off from work to help me discuss the issue with them, because we would be on the phone for over an hour, mostly waiting. Each representative we spoke to had no idea why we were calling and each time we had to go over the same things and direct the representative to read the prior notes. On one occasion, the representative had us on hold for over half an hour and when asked to speak to a supervisor, she placed us on hold for about 20 minutes and then hand up on us. Unfortunately, we lost our temper before being transferred to the "research team", which we were told would be researching this since about XXXX XXXX, where we had to again relay the issue. Now, it seems that XXXX XXXX has been charging us approximately $XXXX for "expenses". There were no notices sent regarding what this additional fee is about. When we called the representative said that it was costs transferred to them, but they were servicing the loan since XXXX or XXXX XXXX, when all this mess happened, and that cost was not there. XXXX XXXX never escalated it to the proper department, for over a year we suffered when we received those 90 Day Notices, but no returned checks to give us any idea that our payments were not being applied properly. We never received any call back from a manager or supervisor regarding our inquiries, and now we are being charged for fees that we know nothing about.
Company Response: Closed with explanation
2019-08-17
Cimarron Hills, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-17
South Florida, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: To whom it may concern my name is XXXX XXXX and Im hoping I will be able to get some help because I am at my wits end. In a nut shell Ive had Ocwen mortgage company for about 15+ years I have always paid my mortgage every two weeks for two reasons first because I would not be able to afford the whole thing once a month and second because then it cuts your mortgage time in half from 30 years to 15years Now Ocwen was bought out by PHH mortgage services I was informed at that point that I should not send anything to Ocwen , to put my new mortgage companys address into my XXXX XXXX XXXX online bill pay which I did.
I send {$510.00} every two weeks to the new address have never been late with the payment in my life. Now I start getting these letters from the new company first telling me they dont do this bimonthly billing I am going to be sent to the creditors theyre showing me I owe thousands of dollars which I dont.
Then, I get another letter saying that they do have a flex pay program but it has to be on their terms the two times of the month that they want it to be and it has to be directly taken out Of my account and each transaction is {$2.00} which is XXXX dollars a month which is a joke and unaffordable I am XXXX years old on SSI less than a thousand a month and take care of my XXXX year old mom am terrified now that this new mortgage company took over that I will not be able to keep my payment schedule that I have had for over 15 years now and I am just so scared now that PHH will not work to help me keep things as they have been and that I may at some point lose my home.
Please I am begging, is there anything that anyone can help me with to get this resolved before it is too late?
Thank you so very much in advance for even reading this XXXX
Company Response: Closed with explanation
2019-08-17
Laguna Beach, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation