OCWEN FINANCIAL CORPORATION

2017-10-05

Castle Rock, CO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-04

Cutler Bay, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-04

PA

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: I have been subject to false, fraudulent, and sharp business and collection practices by Ocwen Loan Servicing, LLC. Below is a description of the four to five year ordeal. I attempted to resolve delinquent mortgage debt for my parents. I am their legal power of attorney. On or about Tuesday, XXXX XXXX, XXXX, I received in the mail the enclosed IRS form XXXX, cancellation of debt for my mother, XXXX XXXX for whom I am attorney-in-fact. This is the third XXXX I have received from Ocwen for the same loan. Ocwen also sent one intended for my father, XXXX XXXX XXXX, who XXXX on XXXX XXXX, XXXX. I have several issues with the enclosed XXXX as well as Ocwens fraudulent conduct throughout my attempts to resolve the mortgage loan delinquency. First, with respect to the XXXX, the date of identifiable event is XXXX XXXX, XXXX ( the Identifiable Event ), which is approximately three weeks after Ocwen and/or XXXX XXXX sold the property on XXXX XXXX, XXXX to a XXXX XXXX for {$91000.00} ( the XXXX Sale ). The fair market value ( FMV ) of the property on the enclosed XXXX reflects a FMV of {$6400.00}, the amount paid at the foreclosure sale. According to Internal Revenue Service ( IRS ) Temporary Regulation 1XXXX6050J-1T ( Q/A 32 )XXXX In general, absent clear and convincing evidence to the contrary, the proceeds of the foreclosure, execution or similar sale will be considered the fair market value of the property for purposes of this reporting requirement. In the instant case, the arms-length XXXX Sale on XXXX XXXX, XXXX in the amount of {$91000.00} is clear and convincing evidence of the FMV of the property. The XXXX Sale occurred twenty-three ( 23 ) days before the Identifiable Event and is clear and convincing evidence of the FMV of the property. The purchase price agreed to by a willing seller and a willing buyer in an arms length transaction is the clearest and best evidence of the fair market value of the property. In my view, Ocwen ignored the XXXX Sale as a true reflection of the FMV in order to inflict as much hardship on my XXXX-year old mother who lives in an XXXX XXXX XXXX. Demand is made that Ocwen immediately revise and reissue the XXXX for XXXX XXXX reflecting a fair market value of the subject property in the amount of {$91000.00}. I also dispute the amount of debt discharged in box 2 in the XXXX. This amount was grossly inflated by Ocwen by its own conduct. My first attempt to resolve this was in late XXXX or early XXXX at which time I attempted to work out a loan modification. I agreed to a {$10000.00} curtailment payment, which was made, but Ocwen, employing fraudulent and sharp business practices, doubled the monthly payment. I would not execute a forbearance and loan modification agreement with a monthly payment double the contract amount. My parents were on very limited and fixed incomes, surviving on a small XXXX XXXX XXXX pension and Social Security. The terms Ocwen proposed were simply not possible. My second attempt to resolve the delinquency was through a short sale in late XXXX and into XXXX. Through an agent, I found a buyer for the property who was willing to buy it for about {$74000.00}. Ocwen ordered an appraisal from XXXX XXXX, owner of XXXX XXXX. The appraisal, as I understand it, came back in the vicinity of the short sale purchase price. The Ocwen agent I was working with in XXXX intentionally, willfully and fraudulently altered the XXXX XXXX by discarding the comparable sales and replacing them with three other properties that were not comparable recent sales, one of which was not even on the market or the subject of a recent sale. Such fraudulent and sharp business practices are why I stopped attempting to work out a solution with Ocwen. Every effort was met with false and fraudulent statements and conduct from Ocwen. My final attempt to resolve the loan was through a deed in lieu of foreclosure in XXXX. My final attempt to work this out was a failed deed-in-lieu of foreclosure in XXXX which, again, failed because of the business practices of Ocwen and its outside counsel which refused to return phone calls and did not make email addresses available. Ocwen also ensured that interest, costs and other amounts would continue to accrue by employing an aggressive and incompetent collection system run out of its XXXX based call centers. I received hundreds of calls from your call center. They knew nothing about Pennsylvania real estate law or anything else and were very difficult to understand.
Company Response: Closed with explanation

Timely Response

2017-10-04

Rosamond, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-04

Salinas, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-04

Queens, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen insist in sending people to inspect my property in order to charge me once a week inspection fees although I will stay in the house and I will win my case against this abusive Ocwen in the Court of law. Ocwen used real hooligans to vandalize my property steal garden decoration or break solar lamps. They also use forge documents to an account that started with a fixed rate and now is adjustable rate. It is time to stop abusing my property. I will never be intimidate and I will protect my property until all is clear from this massive fraud. I am the sole owner and is time Ocwen stop abusing my property and in particular they must stop sending criminals under false pretest to XXXX inside my property? On XXXX XXXX, 2017 Ocwen sent another hooligan to visit my property and after walking all over and took picture he also took picture of my neighbor main entry and his property too. It is not clear if this was taken in order to try later one to defraud him since in our aria there is burglary. Since he is XXXX and since I was not home he went out asking this hooligan what is he doing taking photo and this hooligan almost start fighting my neighbor because he works for Ocwen a company that abuse and defraud people. My neighbor stated very clear that next time he will go out and if necessary he will not hesitate to make a very big scandal so the incident will be reported in press and TV. A solar lamp belong to my neighbor was also broken and I had to buy it back to him. How long Ocwen send hooligans to abuse my property? Due they have trespassing permission or is a standard abuse done intentionally by this horrible institution. I no longer do this. The neighbor report the incident against Ocwen to Department if Justice, police, and State Department since is not the first time. I am writing this incidents to the Chairman of Ocwen and he ignore this each week. It is time to stop abusing my property, stop using forge documents, stop modifying the account illegal and against our Government proposal to help customers not defraud them They try to increase the monthly payment from {$3000.00} to {$25000.00} since this is no modification this is fraud. How long can Ocwen send hooligan to XXXX inside my property. How many criminals you intend to send to my property. Two months ago my neighbor inform me that Ocwen sent a criminal that after taking photo he XXXX at the garbage aria and after he finish he put a filthy carpet and kneeled in front of it and start praying. The Police was called, the XXXX squad and Ocwen name now is all over those lists. Now Dept. of Finance will investigate against Ocwen so is time to stop vandalizing my property STOP, Again and Again XXXX XXXX ignores me and continue to send abuser to take picture and XXXX on my neighbors properties. The next abuser I find inside my property I will guarantee will be arrested. Ocwen continue to ignore all my letters concerning those abuses so I need CFPB to ask them to reply. My wife is a victim of banking fraud but for this there are Courts that can look into it. I reported this case to the Office of Attorney General as well As OTHER IMPORTANT Departments so in the future if they intend to send such hooligans again we can file criminal charges against the CEO as well as those people. I pray that his family will face a similar barbaric situation and I will be curious to see his reaction. I was told that 3 neighbors complained about Ocwen and their CEO personally to the State Department and we are going to see what will be next so they must STOP abusing my property. STOP. Why are Ocwen allowing this? My neighbor asked me if those criminal taking picture do this so they can burglar later on their house. I told them to make an official complain to the local Police and State Department to Justice Department to FDIC, Fed Reserve, Attorney General and so on. Why such hooligans are sent to private property and confuse it with Ocwens toilet? How do Ocwen feels if in their private property there is a similar incident? They sent hooligans showing off his XXXX XXXX to my neighbor a XXXX and he sent a photo to State Department asking them for clarification. Is this a new sick joke or is another form of abuse order by Ocwen? Almost nine months one of your Representative came at my property XXXX behind a big tree and acting very strange not knowing if he was under narcotic influence or alcoholic. He was extremely rude when he was asked what he was doing and he jump in a car and left very fast once people start coming in the street. He took picture of my property as well as other property and after it he start picking through the windows of my neighbors. Is the policy of Ocwen picking through the Window of a XXXX house? The XXXX file an official protest to the Secretary of State so such rude individuals will never come to visit our property again. We inform the police that Ocwen INTENTIONALLY terrorize my family and neighbors. I was told that the only reason this person under influence did not come inside my property was due to the fact that the Gardner was there. I expect this abuse to be the last one since is uncivilized to send such rude people to a property so he can defraud other property. Ocwen lied to me, abuse me and allow my property to be defrauded. As mention before Ocwen will be investigated by the office of Attorney General by Department of Finance too and by the similar office from Florida, NY, NJ, Pennsylvania, Georgia and by The House of Representatives which started the investigation as well as Department of Justice. FDIC, SEC CFPB, Fed Reserve and a few others too. I am also preparing my legal case against Ocwen abusive and deceiving institution as well as the one against the family of XXXX XXXX too.
Company Response: Closed with explanation

Timely Response

2017-10-04

PA

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I had inquired a refinance from Ocwen Mortgage ( Fla ) ( I live in P.a. ) ..in XXXX ... .they foreclosed on my house before the time allowed ... with my possessions inside ... .i had a buyer for the home..through a realtor ... they ( his name was XXXX XXXX XXXX refused the offer of 91,000 $ ..i filed bankruptcy added the house to the bankruptcy ... THEN when my home was sold ... .they tried to come after me for the balance ... .because if they had taken the XXXX offer they wouldve gotten 30,000 $ more, than they ended up getting through the bankruptcy, which was only 70,000 ... so i lost my home ... .over the years i had heard from a law firm that was supposedly filing a class action suit against them ... but ive never heard anything again!! Im STILL XXXX about this ... it was my childhood home ... i was taking care of a toddler and a XXXX mother @ the time ... .My Mother passed before the foreclosure ... but they were horrible to me!!!!!
Company Response: Closed with explanation

Timely Response

2017-10-04

Louisa, VA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: In XXXX XXXX I refinanced my home. The first mortgage was held by XXXX. They did not release the lien against the property. Ocwen is the successor company and is reporting the loan as paid of and closed to all XXXX credit bureaus, but refuses to issue a lien release. They claim to have no record of it and do n't know how all XXXX credit bureaus have identical information from them about the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-04

Patterson, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Complaint: In XX/XX/XXXX I opened a mortgage with XXXX that was later foreclosed and then sold to Ocwen on XX/XX/XXXX. On my credit report it shows XXXX " account opened XX/XX/XXXX '' and Ocwen " account opened XX/XX/XXXX '' It also shows Ocwen then foreclosing on the home again in XX/XX/XXXX. Paperwork per XXXX County Property records show Ocwen did not take over this property until XX/XX/XXXX. My report is showing that I had 2 open mortgage accounts at the same time by two different mortgage companies when I did not. This has affected my credit score and Ocwen will not properly state the date they took over the mortgage. I have contacted XXXX who removed Ocwen off my credit report, I also contacted XXXX file # XXXX on XX/XX/XXXX I recieved a decision from XXXX of my dispute, but the information was still the same when I called they informed me that even though I had provided documentation of my dispute that it was up to the creditor to decide whether or not the information will be changed not based on consumer documentation. My XXXX file # XXXX XXXX also sent me a letter that the information was updated but the information is still the same as before my dispute. I called Ocwen spoke to XXXX in the research department on Monday and he told me Ocwen did n't have to adjust the date because this was the same account from XXXX although they have 2 differenct account loan numbers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-04

Manassas, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-04

Babylon, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-03

Bay Hills, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-03

Fremont, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-03

Edgemere, MA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-03

Dearborn, MI

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-03

New Bern, NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-10-03

Council, NC

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I HAVE A MORTAGE WITH OCWEN. WE HAVE RECEIVED SHORT SALE DOC 'S AND AN EXTENSION, BUT WE ARE IN NEED OF AN ADDITIONAL 30 DAYS TO CLOSE. THE BANKRUPTCY COURT HAS SUBMITTED A MOTION TO MAKE SURE THERE ARE NO LIENS OR ENCUMBRANCES OUT THERE THAT WE DO NOT KNOW ABOUT. THIS IS DONE TO PROTECT THE BUYER AS WELL AS THE SELLER. OCWEN HAS REFUSED AN ADDITIONAL EXTENSION. THE COURT HAS SENT THE DOCS TO OCWEN AND THEY HAVE STILL REFUSED. OCWEN HAS IN HAD THE " PROOF OF FUNDS '', AND ALL INFORMATION NECESSARY TO CLOSE BUT ARE STALLING ONCE AGAIN. WE NEED AN ADDITIONAL EXTENSION TO GET THIS CLOSED AND DONE RIGHT.
Company Response: Closed with explanation

Timely Response

2017-10-03

W Sacramento, CA

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2017-10-03

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-02

Chino Hills, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-02

Washington, DC

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: XXXX XXXX XXXX XXXX XXXX has filed a foreclosure lawsuit against my property with Ocwen Loan Servicing LLC. Both Ocwen and XXXX XXXX in parity have conspired to commit fraud even responding through the Consumer Ombudsman office. XXXX XXXX the document custodian of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mortgage Pass through Certificates XXXX XXXX claims to be the owner, Lender and Beneficiary of the subject Loan. I contacted XXXX XXXX to verify the validity of the attached Limited Power of Attorney. XXXX XXXX VP of XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA called me back and upon asking himto verify the LPOA as XXXX is trying to collect on the DOT and forged note told me to sue them. XXXX 's attorneys at XXXX and XXXX XXXX, who have claimed that XXXX is the Lender and Beneficiary claimed that the Deed transfer occurred on XXXX from the originator the XXXX XXXX XXXX to XXXX XXXX. However since the trust is suing me the PSA nor the LPOA was attached and the XXXX XXXX was the broker, the loan was transferred the day of closing XXXX to New Century who sold it to XXXX XXXX XXXX. The title search from XXXX reveals that only the XXXX XXXX XXXX was listed and no subsequent fillings of transfers occurred until Ocwen and XXXX did an illegal substitution of Deed XXXX and appointment of Trustee between themselves. The letter dated XXXX from Ocwen to the OAG claim that XXXX XXXX is the custodian of the blank Note. This entire transaction and self appointing by the two entities fails as XXXX XXXX filed Chapter XXXX on XXXX XXXX, XXXX and could not have held onto or endorsed the Note Without Recourse in Blank to the Trust that closed on XXXX XXXX, XXXX. XXXX XXXX the document custodian of a long closed trust is foreclosing on properties with forged documents. WRONG company is NOT the answer.
Company Response: Closed with explanation

Timely Response

2017-10-02

Mount Holly, OH

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: ok.. im so very sorry to do this again.. but my concerns are if everything esp..from here on out isnt documented or monitored is going to do us no good with ocwens history but it does seem to be that we have been able to speak to the same person more than once now and that he hasnt been giving us different answers but that is not to say that 2 weeks from now we wont have a different relationship mgr with different answers and rules..i know you guys absolutely hate me but im just a mother trying to save our american dream ... ..on this last trial offer you are making us..it says that all liens must be free and clear.. before the permanant modification, so since you have been paying our taxes since you took over our loan ... is it up to you to clear this up or up too us? thank you!
Company Response: Closed with explanation

Timely Response

2017-10-02

Phoenix, AZ

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-02

Lionshead Lake, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-02

Burbank, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response