OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 147
2017-09-28
King, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-28
Concord Twp, OH
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-28
Alexandria, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: CFPB New Complaint with New Evidence against OCWEN Servicing LLC That on XXXX XXXX, XXXX XXXX XXXX XXXX received a letter from the Ombudsman 's Office of OCWEN stating they could not get the information requested 1st over 5 years ago and all requests ignored and now state they can not get information to XXXX till XXXX XXXX, XXXX yet have a illegal fraudulent foreclosure date on XXXX XXXX, XXXX, The Attorney General 's Office of Virginia requested till all information was received that the Foreclosure be put on hold. OCWEN has refused and hired XXXX XXXX to act as their lawyer and informed XXXX she is not allowed to talk to OCWEN.
XXXX XXXX in a taped conversation stated clearly they do not have a loan in the name XXXX XXXX XXXX, under her social security No. or under the loan No. used by OCWEN. XXXX XXXX Bank then told the CFPB the same, that they had nothing to do with this.
OCWEN refuses to disclose who their employer is by all appearance there is no employer.
That find attached the Deed of Appointment of Substitute Trustee assigning new Trustee - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The problem with this Document is XXXX XXXX Bank never gave XXXX XXXX a Power of Attorney to sign such document as they have no alleged loan. Further the XXXX XXXX XXXX XXXX has the same title as XXXX XXXX. Contact Management Coordinators, This job states all you need is a high school education and pays between {$30000.00} - {$37000.00}. These crimes have been reported to the FBI in XXXX XXXX XXXX.
That attached also find the DOJ {$25.00} XXXX Servicing Agreement Please also find attached the XXXX settlement agreement that has been violated The New Florida Law Suit The New CFPB Lawsuit The Amended Complaint and attachments filed by XXXX XXXX XXXX The Letter sent to XXXX XXXX in response to her The Letter that was first sent back in around XXXX to XXXX and XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX al have ignored The attached show that OCWEN and their attorneys have dirty hands and must be stopped.
That the XXXX settlement that gave OCWEN and its employees immunity to criminal acts and actions has been violated and Criminal Complaints about employees are going to be filed.
That this SCHEME and ARTIFICE needs to be stopped.
The foreclosure needs to be put on hold indefinitely till XXXX has her day in court with a XXXX XXXX.
That all information should also be sent to : XXXX XXXX XXXX XXXX XXXX of the Attorney General XXXX North XXXX XXXX XXXX, Virginia XXXX ( XXXX ) XXXX Office XXXXXXXXXXXX XXXX : XXXX XXXX of the Attorney General The State of Florida Department XXXX XXXX XXXX XXXX XXXX XXXX Attorney General By : /s/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Attorney General XXXX Bar No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX, Consumer Protection Division XXXX XXXX No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Attorney General XXXX Bar No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Phone : XXXX Fax : XXXX Office of Financial Regulations The State of Florida Division of Consumer Finance By : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bar No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Telephone : XXXX Facsimile : XXXX XXXX XXXX XXXX Chief Counsel XXXX XXXX No. : XXXX Email : XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX Bar No. : XXXX Email : XXXXXXXXXXXX The XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Telephone : XXXX
Company Response: Closed with explanation
2017-09-27
Grosse Ile, MI
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have been trying to apply for a loan modification for 3 years now when my husband was injured at work and I was having trouble keeping up with the bills on my own. we 've had to send in same paperwork numerous times and either they do n't get it ( even though someone signs for it ) or something is always wrong with it. I hired a 3rd party company ( XXXX XXXX ) to try and help with Ocwen. It i going on year that I have been dealing with them and nothing seems to help. Same thing with them Ocwen either loses paperwork or they say they did not get even when someone signs for the delivery. Its always something. They tell me Ive been approved and send the papers I need to sign ( 6 times ). Every time I sign and send in something is wrong, either they did n't get or notary does n't acknowledge my signature which my name is not on the loan. The notary does n't even understand what they mean. I 've had to have the same paper notarized 6 time. Then they say everything went through and expect finalization papers and instead I get default letters. I have been making my payments as per agreement. They input my payment a late. I ask what the issue is an again they say something to do with paperwork. I try to make my next payment and they refuse it and send it back to me saying its not enough to reinstate. and threaten foreclosure. I think I get everything straightened out and back to default. It just keeps going round and round. And now I get a letter that my home is going into a sheriff sale on XXXX,2017. My home was never put into the foreclosure process. I get 1 letter saying that I am only {$2200.00} behind and next letter is {$4000.00}. Almost all of this is due to their negligence. How can they put my home in sheriff sale so soon and not go through the foreclosure process and with only the small amount owed. I have contacted the attorney general, the office of insurance and financing and my congressman and nothing or no one can seem to help with this company and their wrong doing. How can a company that has had so many billions of dollars in lawsuits for the same things be allowed to continue to do business. I do have an appointment with a lawyer tomorrow to see what my options are. There is more to my complaint but to much to list on here. can someone please help with this.
Company Response: Closed with explanation
2017-09-27
Andice, TX
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Complaint: XXXX XXXX XXXX, XXXX as Trustee for Option One Mortgage Loan Trust XXXX is collecting a debt that was never transferred to the trust before cut off date of the trust. XXXX XXXX XXXX, XXXX is fraudulently including our mortgage in the collateral file ( published on X/XX/2017 ) and remittance reports ( published on X/XX/2017 ) for Option One Mortgage Loan Trust XXXX for XX/XX/XXXX, despite the fact the only transfer of assignment that was filed in the XXXX County Land Records Office was filed 5 years after the closing date of the trust.
Company Response: Closed with explanation
2017-09-27
Bellerose Manor, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-27
Cheverly, MD
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I have been trying to sell my property however there is a lien on the Property ; the property had been re-financed, paid and transferred to XXXX XXXX XXXX from XXXX XXXX that is now Ocwen mortgage -- I have tried to get a lien release without success
Company Response: Closed with explanation
2017-09-27
MS
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My wife and I have been involved in a suit against Ocwen for the third time, along with an illegal foreclosure, they have also, been crediting our account late in nearly every instance up to over 30 days late, never receiving a statement as to how they posted the checks, and playing with the numbers on our escrow. We continued to pay on the mortgage until they returned our check and would not accept any payments till the shortage was satisfied. The payments were in excess of what Ocwen originally set at the previous closing which we knew was not enough to fulfill the escrow requirements. Ocwen also would n't let us make payments on line, so when we discovered the payments going out of our checking late, we started sending them certified return receipt. Both first and second mortgage payments were mailed together. The list goes on and on! We are hoping that you can intervene and assist our attorney in settling this matter which has thus far cost us in way excess of {$30000.00}. They have kept us completely in the dark as to our mortgage, and has kept our property in hawk for the last 9 years. We have had mortgages all our life and have never been treated like this! We currently have a lawyer trying to settle this, but it seems like it just keeps going on and on.
Note that our attorney has a telephone conference with them and a Judge to resolve this however they are not offering nearly enough in compensation, and we have applied for a new mortgage in order to rid ourselves of dealing with OCWEN. The time line is very close the telephone conference is on the XX/XX/XXXX and the bank is waiting on the finial appraisal.
XXXX and XXXX XXXX
Company Response: Closed with explanation
2017-09-27
Bonny Doon, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-27
Little Rock, AR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Our Client got approved a XXXX in XXXX, Lender stated they mailed the XXXX agreement letter to our clients address on XXXX, but the letter says it was mailed to our office XXXX XXXX. Our office was never contacted, we never received the letter in the mail, they refused to speak with our client, we asked if there was a deadline, they stated there wasnt and to just have the client sign and send it back, but letter states that there is a deadline. They have given us conflicting information and are now stating that the sale for XXXX will mostly not be stopped - Our client is now in receipt of the approval and will be sending the signed agreement to the lender directly and a copy to our office and we will also be sending the approval letter via fax -
Company Response: Closed with explanation
2017-09-27
Indianapolis, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-26
Virginia Bch, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-26
WI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We had Ocwen as our service. They charged us mortgage insurance and we never needed it. We were in a chapter XXXX bankruptcy and they messed our payments up from the trustee. We tried to modify our loan before our bankruptcy and they lost paperwork. Our names are XXXX XXXX And XXXX XXXX XXXX. My phone number is XXXX. Our current address is XXXX XXXX XXXX XXXX, XXXX, Wi XXXX. The property in question was XXXX XXXX XXXX XXXX, XXXX, Wi XXXX. Can we be part of a class action law suit? Thank you, XXXX XXXX XXXX email : XXXXXXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-26
Bremen, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I contacted Ocwen Loan Servicing LLC XXXX XXXX regarding the need for a payment program due to just graduating and seeking gainful employment. As a result, I was provided with a program and was advised by the specialist that as long as I paid the payment amount by the XXXX of every month I would not be considered late. Furthermore, my payment would reflect as current on my credit report with all three credit reporting agencies. I began making payments ranging from the XXXX to the XXXX of each month. Unfortunately, I did not discover until several months later that my payments for XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX were reported as late on my credit report. I called and spoke to several specialists starting in XXXX XXXX and was continuously assured that as long as I made a payment by the XXXX I would not be considered late and it would not negatively report on my credit report. Furthermore, I was advised that the aforementioned reported late payments would be corrected to reflect that I paid on time. I completed the payment program in XXXX of XXXX and my mortgage account has been up-to-date ever since. Unfortunately, to no avail has my credit report from XXXX, XXXX or XXXX been corrected by Ocwen Loan Servicing LLC to reflect XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX as being paid on time. I would greatly appreciate assistance with having this issue corrected. I have the names of the specialists I spoke to and the dates that are available upon request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-26
New Orleans, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I received a modification in XXXX. During that same month and the next month I had several huge unexpected expenses : medical care for my dad that was diagnosed with XXXX XXXX, water leak that caused my water bill to skyrocket to almost a XXXX dollars, college expenses for my daughter, repossession of my car which I had to get back to go to work and I underestimated my monthly expenses when I applied for the initial modification. I am now behind XXXX - present and my mortgage company wo n't help me. filed XXXX in XXXX but my attorney provided them with paperwork to be able to make arrangements with me on my mortgage. I was told several months ago that I did not qualify for a streamline modification because at the time my mortgage was not over 90 days behind and that if I had not have filed ch XXXX in XXXX, they could have put me on a payment plan.That 's contradictory because a modification is a pymt plan. I have appealed my denial but to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Bel Alton, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-25
CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Since the closing of my business, in 2009, which created for me much financial difficulty, I have been granted 2 separate loan modifications. First with XXXX which during this time became Ocwen. My first complaint would be the prolonging of the application process. The first took several months of a trial period payment which I paid on time each month but undenounced to me was reported as being 30 days late each month, making my once XXXX credit score to substantially lower, even though they assured me my credit would not be affected. In addition, before the first modification was granted my principal balance was {$150000.00}. and now after the second {$280000.00}. Understanding that I did not pay my mortgage periodically and that would of course be added in, and not being able to afford legal counsel, I never got straight answers or supplied factual documentation to answer my questions of how the figures added up, and then time would run out and I felt forced to sign or my house would be taken. I understand I am still in my house and I am grateful but I am upside down on my house and my credit is now damaged. After paying on my house for 15 years, I owe almost double of what I financed it for! How is this even legal, never mind fair! How is that helping??
Company Response: Closed with explanation
2017-09-25
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We have been fighting to get a modification on our loan since XX/XX/XXXX originally with XXXX XXXX XXXX XXXX.. long story, short, they did nothing until we filed complaint with BBB and finally offered a modification, which was n't great but we did not want to lose our home. We signed, paid them XXXX that did not go to fees, principal or anything at all and for 3 months all was fine ... then they breached the modification and said they made a mistake with escrow amount and the monthly payments went up approx 2k per month, which is the amount they knew we could not afford. We ended up in litigation with a Consumer Protection attorney for 5 years until XXXX was forced to cease operating by the US Justice Dept for disreputable practices. Our loan was then given to Ocwen, of which we have been trying all over again to obtain a real modification since XX/XX/XXXX ( 11 modification packages so far ) ... to no avail. Same thing all over again. We send documents over and over ... some lost, some ignored ... then a few months ago while getting another modification, we also are served foreclosure documents. We hire a lawyer and so far have been sent 2 more modifications ... we ask 2 key questions regarding the terms and they refuse to answer, then say the modification is being " pulled '' because we did n't sign and send money immediately. How is that legal ... do we not have the right to ask questions regarding legal terms that will be binding if we sign? Our attorney had a few conferences with the Judge in XXXX XXXX County, who he says simply feels we should sign anything they give us as we have n't paid the mortgage ( which we have been trying to work out since XX/XX/XXXX) ... There is a trial date set for the end of XX/XX/XXXXand we are told if we go to trial we will lose. So we are being sent another modification package and pray we will be given anything to modify, despite all reservations about the murky terms, principal deduction, balloon payments, etc we have already been advised of. Ocwen is no different than XXXX. We understand they are being sued currently for disreputable practices by 22 states as well as CFPB. We need help. We need guidance. We do not intend on losing our home. We have been working towards a solution with XXXX and now Ocwen for almost 9 years ... the truth is that they deliberately give us the run around ... and do not ever really want to help to modify a loan. I think their aim is simply to foreclose no matter what. Please help us. We can pay a mortgage, we want to work this out and to be able to even sell in the future if need be. Right now we can do nothing but continue to let attorney deal on our behalf, but are losing faith in that too. Thank you in advance for any help you can offer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Mesquite, TX
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Mill Valley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-25
Newark, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: ocwen is attempting to foreclosure on my home with an assignment that clearly fraudulent. the assignment was created showing ocwen as the lender. the company that i originated the loan with is out of business and XXXX conveyed. i dispute the validity of this debt with ocwen. i sent a qwr and they have not responded to. the assignment to gmac is also fraudulent. XXXX XXXX, Va XXXX are well known robo signers both are the assignments filed in XXXX CO are fraudulent.
Company Response: Closed with explanation
2017-09-25
NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I 'm having issue with ocwen loan servicing, my name is XXXX XXXX loan number is. XXXX.
For some reason payment did n't go through for the month of XX/XX/2017 even thought payments are Being automatically deduct from my account every month, now I 'm trying to find out why This happened and I ca n't even access my account anymore, and it tells me to call XXXX XXXX, which I keep calling and leaving messages because person not answering and at this point every day that goes by I will be one more day behind on payment.
Keep calling customer services as well and they say they can not do anything till I speak with this person XXXX XXXX.his phone number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-25
Dulac, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: The lender approved this clients file for a streamline modification and only provided this information to the clients XXXX XXXX - the client nor our office was made award of any approvals - the lender took it upon themselves to only provide this info to the XXXX XXXX - The lender refuses to speak to our office even with the XXXX XXXX letter that has been provided giving us consent to speak on the clients behalf - The lender also has out TPA and still refuses to speak with us - the client was approved a few weeks ago and got a denial letter from the lender due to the XXXX XXXX not accepting the terms of the approval - No only with this NOT his decision to make, but the client XXXX and XXXX XXXX were NEVER made aware of the approval or terms to accept or deny the modification. We feel the lender is not handling this file as it should be to assist the client in the best way possible.
Company Response: Closed with explanation
2017-09-25
Foothill Ranch, CA
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: We Did a Loan Modification with XXXX XXXX back inXX/XX/XXXX to a low interest ( ARM ) Interest only payment. Our Loan was Sold to XXXX XXXX inXX/XX/XXXX. We always paid on time and never had issues.
In XX/XX/XXXXwe were looking to sell our Home but decided not to because we were told repeatedly by Ocwen and also confirmed with the online statements that the rates remained at a low 1.75 % interest only rate. 2 Months ago we received a letter that our rate was increasing in XX/XX/XXXX and would adjust to the current rates so we decided to sell our home.
when we received escrow documents we were astonished to see that ocwen had added an additional $ XXXX in Principal to over original Balance of our loan. They added Interest payments going back toXX/XX/XXXXas well as Principal unpaid.
we have layers involved but have since closed escrow because we could not afford the newly adjusted rates+ principal payments and could not refinance the loan because of the Loan to value based on their new principal amounts.
we are now stuck after the fact trying to dispute with ocwen the amount and their calculations which we feel are agregeous and misscalculated
Company Response: Closed with explanation