OCWEN FINANCIAL CORPORATION

2017-10-13

Cheshire, OR

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I have actually tried working with this mortgage company for almost XXXX years now ( as have many others ), I have filed for loan modification which was a waste of time and effort and resulted in several more months of additional reasons of non-acceptance of paperwork, which is very hard for me to do, and thousands of dollars more owed as they would accept no payments or funds from us but kept adding not only paymrnts, but fees, insurances and other amounts as they like. But on to the next chapter and questions as I am done fighting that which is like hitting your head against a brick wall, they have is a reason for everyhing, regardless of if it makes any sense or not and I am not well enough to keep this up. What I need to know and can not get answered is this question, again of which the answer may involve many thousands of dollars. I can not get an answer. I do not think ghe wuestion is difficult but it is extremly important to have the correct answer before we proceed. Specific question follows :
Company Response: Closed with explanation

Timely Response

2017-10-13

Hazard, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with explanation

Timely Response

2017-10-13

Palos Park, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX, I submitted a XX/XX/XXXX senior citizen exemption application with the XXXX County Assessor. I received a letter from the Assessor dated XX/XX/XXXX indicating that after review, a Certificate of Error was issued and a refund of {$760.00} was to be refunded to XXXX XXXX via the XXXX County Treasurer 's Office. Unfortunately, because our real estate taxes are paid directly by XXXX XXXX XXXX ( escrowed through our monthly mortgage payments ), the Treasurer 's Office mistakenly sent the refund check to Ocwen, which was received and placed in our escrow account as a " tax credit '' on XX/XX/XXXX. On XX/XX/XXXX, I contact Ocwen and explained to them that the refund was supposed to be sent directly to our address. I was then asked to fax the XX/XX/XXXX letter to Ocwen 's Tax Dept. I sent the fax and requested that the refund be sent to us. On XX/XX/XXXX, I again contacted Ocwen regarding the status of the refund check and was told that the matter " was still under review ''. Agent No. XXXX ( XXXX ) confirmed receipt of the XX/XX/XXXX fax and that our account status had been updated as of XX/XX/XXXX. She asked me to call back in a week for an update. On XX/XX/XXXX, I again contacted Ocwen for an update and spoke with " XXXX '' who indicated that the Escrow Dept. would have to review. I objected and he transferred me to the Escalation Manager ( XXXX ) who indicated that she would " escalate '' the matter and get back to me within 2 days. On XX/XX/XXXX, XXXX called me and informed me that our refund request had been submitted both the Escrow Dept. and the Office of the Ombudsman, and that there was no update as of yet but that she was monitoring the status on a daily basis and would request a update that day. Today, XX/XX/XXXX, I received a call from XXXX ( Escalation Manager ) informing me that an " Escrow Analysis '' had been order and that after consultation between the Escrow Dept., the Tax Dept. and the Office of the Ombudsman, it was determined that beginning with our XX/XX/XXXX, our monthly mortgage payment would be " reduced '' by @ {$64.00} a month for 12 months to " account '' for the {$760.00} tax credit that Ocwen erroneously received. I explicitly stated to her that I was refusing said resolution and again requested a refund of the funds.
Company Response: Closed with explanation

Timely Response

2017-10-13

GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I have contacted this company on several occasions to update my credit report with the correct information. They continuously report that my account is closed and does not reflect the actual balance on my mortgage. I have spoke with several managers that assured me that this would be corrected and as of today 's date, it has n't. My account is current and open and I would like that information reflected on my credit report.
Company Response: Closed with explanation

Timely Response

2017-10-13

PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX to present paid out of my pocket my taxes that were due got bills in the mail. Paid over {$6900.00} dollars from XXXX to the present and they were suppose to be escrowed out of monthly mortgage payment from XXXX and never was being paid by my mortgage co. to find out that my monies went toward another customers loan at Ocwen and I was told this my managers at Ocwen. Emails history statements recd from Ocwen. I have receipts of all my taxes and I am requesting reimbursement of what I paid from Ocwen. They are giving me the run around. Several complaints against Ocwen see their website. I need help and assistance through this and I want to be reimbursed for all this money I Paid for my taxes that were suppose to be going towards my escrow account for my taxed to find out from the beginning XXXX my money was being applied to someone else 's account at Ocwen. Please help I have receipts payment history emails from mangers at Ocwen.
Company Response: Closed with explanation

Timely Response

2017-10-13

Yonkers, NY

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-10-13

Avondale, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-12

Albuquerque, NM

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I have a FHA loan through Ocwen XXXX XXXX. Due to my husband 's poor health, we made a decision to to sell our home and move to XXXX, NM to be closer to health care. We made this decision in XXXX, XXXX. Our home is located in XXXX, NM in a very rural area about XXXX miles from XXXX. Because of the housing crisis in XXXX, the value of our home was less than the mortgage balance. I contacted Ocwen in XXXX, XXXX requesting approval for a short sale and was told that I qualify and to go ahead and list the property with a realtor which I did in XXXX, XXXX. We had XXXX offers between XXXX, XXXX and XXXX, XXXX. All but XXXX buyer ( the last offer ) pullled out because Ocwen took so long to process the offers. The last buyer waited from XXXX, XXXX to XXXX, XXXX, the short sale offer was approved in XXXX, but only approved for 15 days. The buyers lender needed 45 days to process their loan and could not meet the deadline. My realtor relisted our home and then in XXXX, XXXX. I received a letter from Ocwen informing me that FHA would not approve a short sale unless the buyer made an offer for the entire loan amount. During this period from XXXX, XXXX and XXXX, XXXX, I received multiple letters from Ocwen regarding the short sale and progress. After I was informed in XXXX XXXX that the short sale was denied, I applied for a deed in lieu of trust and was approved. It has now been 10 months and the deed in lieu has not been finalized. I signed papers on XXXX XXXX, XXXX to hand the property over to Ocwen. They secured the property the end lf XXXX, XXXX. I have been told they needed another title search, then again informed they needed another XXXX today, I have been told the inspection was done, then another inspection was needed to satisfy FHA. To top things off, the XXXX who was sent to the property to make repairs turned off the well On XXXX XXXX, XXXX. As I had informed Ocwen in the past, the well is located on our property and is a well share between our home and our XXXX neighbors. I offered to send Ocwen the well agreement and was informed they did not need it. When the well was turned off on XXXX XXXX, our neighbors did not have water and they turned it back on. The XXXX disconnected the water line to the hot water heater and my house flooded when the well was turned back on. I was informed by my neighbor today. I contacted Ocwen letting them know what happened and that they can not turn off the well because ot is a well share. This afternoon, my neighbor contacted me to inform me that the XXXX turned off the well again. The well has been turned back on. Ocwen can not turn off the well. My neighbors have legal rights to the well. Ocwen does not seem to understand this. I was mislead for over 2 years that I could sale my home as a short sale. My realtor wasted 2 years of his time. It has now been 10 months since the deed in lieu process for a total of 3 years. I have kept all my appointments with my relationship XXXX during the past 3 years. Ocwen has mis-reported missed payments to the credit departments, as of XXXX, XXXX, my credit report is showing XXXX missed payments and it is actually XXXX. We moved to XXXX in XXXX, XXXX. Ocwen was aware of this and not once was I informed that I should stay in the house which apparently was a problem with FHA. I am devastated about this whole process. I should have been informed in XXXX, XXXX that I did not qualify for a short sale, not 2 years later.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-12

Chicago, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XX/XX/XXXX Re : Conveyance Modification with Ocwen Loan Servicing XXXX XXXX XXXX LOAN # - XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX Good afternoon, I 'm filing this complaint/request for assistance with regards to the mortgage that I have been performing on, for the last four years. My mother, XXXX XXXX XXXX XXXX away in XX/XX/XXXX and I have been performing on this loan, with Ocwen Loan Servicing, ever since. Unfortunately, I did fall behind on my payments and I 'm trying to initiate a Conveyance Modification dialog - to put the loan in my name and continue to move forward. Because I 'm not authorized, Ocwen wo n't even discuss this situation with me, however, they 've cashed every payment that I 've sent them, since XX/XX/XXXX. On XX/XX/XXXX, I was granted a probate hearing for XX/XX/XXXX, to assign me as XXXX of the XXXX. This hearing is the day AFTER the scheduled sale date of our home. We 've submitted the hearing information to Ocwen, but do not have a means by which to confirm that they have postponed the sale, in order to allow me to be assigned XXXX of the XXXX and engage them in a Conveyance Modification. PLEASE assist us with this!! My daughter and her child live here with me and I 'm an elderly citizen, who wishes to keep a roof over my head! My contact information is - XXXX XXXX XXXX and the Probate Trial information documents are attached. Thank you for your help!!
Company Response: Closed with explanation

Timely Response

2017-10-12

Flushing, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am under understanding that Ocwen should honestly reply to the real question asked not to tell story that has nothing to do with the case mention. The reply from Ocwen is coming from an extremely incompetent person from XXXX XXXX XXXX that has no knowledge about banking a person that is better off working cleaning streets in XXXX. This incompetent and arrogant person force me to go onXX/XX/XXXX to XXXX in order to file criminal charges against him and his entire family for fraud lies arrogance and force documents presented by him to my family. XXXX XXXX sent my family a lot of fraudulent document in order to justify their abuses and fraud. Those doc will be official tested in XXXX since each printer has IP address of the person using it and from there I will deal with this criminal activity. I win my legal case at the Superior Court in XXXX I am sure of it and after it I will spend as much time in XXXX until this lair will pay for each stolen or damage item from my property. He consider that XXXX lay can apply to America but this will not be allow by me and my family First I do not have mortgage and my name is not on their Mortgage Note and they sent only forge documents in order to justify their fraud. I will go to XXXX go to the Mayor of the City and local Police to explain my situation and prepare my criminal charges against XXXX XXXX and his family and collect all those XXXX law that this arrogant try to use in USA. It is clear that this company specialized in lying defrauding organizing criminal activity against peoples property in order to foreclose and all this is done behind people back so they can abuse and then lie to CFPB. If they think that I can stop they are in for a very big surprised. First I will never ever stop. Second we are going to be in the Court for the next 50 years from Criminal Court to all other Courts and I will not stop until they lose their license obtain only to defraud people. My question is related to a total different property NY so you can not close the case. Second they replay not for NY property where they sent criminals to XXXX, vandalize abuse making scandals at a NY property and reply to a Pennsylvanias property and CFPB close the case Please keep it open and penalize them for their fraud activity by sending people to inspect my property in order to charge me once a week inspection fees although I will stay in the house and I will win my case against this abusive Ocwen in the Court of law. Ocwen used real hooligans to vandalize my property steal garden decoration or break solar lamps. They also use forge documents to an account that started with a fixed rate and now is adjustable rate. It is time to stop abusing my property. I will never be intimidate and I will protect my property until all is clear from this massive fraud. I am the sole owner and is time Ocwen stop abusing my property and in particular they must stop sending criminals under false pretest to XXXX inside my property? On XX/XX/XXXXOcwen sent another hooligan to visit my property and after walking all over and took picture he also took picture of my neighbor main entry and his property too. It is not clear if this was taken in order to try later one to defraud him since in our aria there is burglary. Since he is diplomat and since I was not home he went out asking this hooligan what is he doing taking photo and this hooligan almost start fighting my neighbor because he works for Ocwen a company that abuse and defraud people. My neighbor stated very clear that next time he will go out and if necessary he will not hesitate to make a very big scandal so the incident will be reported in press and TV. A solar lamp belong to my neighbor was also broken and I had to buy it back to him. How long Ocwen send hooligans to abuse my property? Due they have trespassing permission or is a standard abuse done intentionally by this horrible institution. I no longer do this. The neighbor report the incident against Ocwen to Department if Justice, police, and State Department since is not the first time. I am writing this incidents to the Chairman of Ocwen and he ignore this each week. It is time to stop abusing my property, stop using forge documents, stop modifying the account illegal and against our Government proposal to help customers not defraud them They try to increase the monthly payment from {$3000.00} to {$25000.00} since this is no modification this is fraud. How long can Ocwen send hooligan to XXXX inside my property. How many criminals you intend to send to my property. Two months ago my neighbor inform me that Ocwen sent a criminal that after taking photo he XXXX at the garbage aria and after he finish he put a filthy carpet and kneeled in front of it and start praying. The Police was called, the bomb squad and Ocwen name now is all over those lists. Now Dept. of Finance will investigate against Ocwen so is time to stop vandalizing my property STOP, Again and Again XXXX XXXX ignores me and continue to send abuser to take picture and XXXX on my neighbors properties. The next abuser I find inside my property I will guarantee will be arrested. Ocwen continue to ignore all my letters concerning those abuses so I need CFPB to ask them to reply. My wife is a victim of banking fraud but for this there are Courts that can look into it. I reported this case to the Office of Attorney General as well As OTHER IMPORTANT Departments so in the future if they intend to send such hooligans again we can file criminal charges against the CEO as well as those people. I pray that his family will face a similar barbaric situation and I will be curious to see his reaction. I was told that 3 neighbors complained about Ocwen and their CEO personally to the State Department and we are going to see what will be next so they must STOP abusing my property. STOP. Why are Ocwen allowing this? My neighbor asked me if those criminal taking picture do this so they can burglar later on their house. I told them to make an official complain to the local Police and State Department to Justice Department to FDIC, Fed Reserve, Attorney General and so on. Why such hooligans are sent to private property and confuse it with Ocwens toilet? How do Ocwen feels if in their private property there is a similar incident? They sent hooligans showing off his XXXX XXXX to my neighbor a diplomat and he sent a photo to State Department asking them for clarification. Is this a new sick joke or is another form of abuse order by Ocwen? Almost nine months one of your Representative came at my property XXXX behind a big tree and acting very strange not knowing if he was under narcotic influence or alcoholic. He was extremely rude when he was asked what he was doing and he jump in a car and left very fast once people start coming in the street. He took picture of my property as well as other property and after it he start picking through the windows of my neighbors. Is the policy of Ocwen picking through the Window of a Diplomat house? The Diplomat file an official protest to the Secretary of State so such rude individuals will never come to visit our property again. We inform the police that Ocwen INTENTIONALLY terrorize my family and neighbors. I was told that the only reason this person under influence did not come inside my property was due to the fact that the Gardner was there. I expect this abuse to be the last one since is uncivilized to send such rude people to a property so he can defraud other property. Ocwen lied to me, abuse me and allow my property to be defrauded. As mention before Ocwen will be investigated by the office of Attorney General by Department of Finance too and by the similar office from Florida, NY, NJ, Pennsylvania, Georgia and by The House of Representatives which started the investigation as well as Department of Justice. FDIC, SEC CFPB, Fed Reserve and a few others too. I am also preparing my legal case against Ocwen abusive and deceiving institution as well as the one against the family of XXXX XXXX too.
Company Response: Closed with explanation

Timely Response

2017-10-12

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-12

FL

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Complaint: i already sent you the info and you have done nothing ... .you have them in federal court so you know they are not a good company..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-12

Apopka, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-12

Winnsboro, LA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: Hello, Over the course of the last 9 months, I have received non-stop daily phone calls from Ocwen Financial Corporation regarding an amount in excess of {$500.00} that they say I owe even though my loan ( closed end second mortgage ) matured in XX/XX/XXXX and I have never in 20 years made a late payment. My loan should have a {$0.00} balance. I, as well as my daughter, have called Ocwen more than 5 times over the past 9 months to try and determine what this amount is for and the people that answer the phones have no idea. Every time we speak with them we get the same story " I 'm sorry, I do not understand why you have an outstanding balance as it looks like all of your payments have been received on time. '' " I will open a research ticket and have someone call you back with an answer as to what this amount is for. '' No one from Ocwen has EVER called me back. NO email, NO regular mail, NOTHING! So, on XX/XX/XXXX, I submitted a formal QWR ( Qualified Written Request ) via fax, regular first class mail, and through their website. Today, XX/XX/XXXX, I received two emails from them 1 ) with a payoff quote and 2 ) with a copy of my Promissory Note - neither of which I asked for. To date, I have not received an acknowledgement letter of the QWR I sent them nor have I received an answer as to what this money they 're asking for is for. And to top it off, I am now getting threatening letters from them stating they are going to place a lien on my property and foreclose on it if I do n't pay the $ 500+ they are asking for. How can I owe anything if my loan has been paid in full??? All fees and everything have been paid. The payoff statement they sent shows that this $ 500+ is for principal. How can that be when my loan matured 4 months ago???? I am in my XXXX 's and a XXXX widow - I can not handle this kind of XXXX. Why is it so hard to tell me what this balance is for? It 's ridiculous. Please help me. They are probably reporting this to the credit bureaus and ruining my credit as well. I am begging for an answer. I have attached a copy of the QWR that I sent them on XX/XX/XXXX. Thank you for any help you can provide in getting an answer from them. Sincerely, XXXX
Company Response: Closed with explanation

Timely Response

2017-10-12

E Stroudsburg, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-12

Ft Lauderdale, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-12

Saint Petersburg, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-11

Shalimar, FL

Trouble during payment process

Mortgage: VA mortgage

Complaint: I am US Military Member currently XXXX. On or around XX/XX/XXXX I logged on to the OCWEN website a made a mortgage payment as usual. I make the pay on the XX/XX/XXXX of every month because this home is a rental and I usually do not receive the funds from my property manager till around that time. I do not know what happened, but I guess the payment did not go through. Since I am XXXX and do not have access to my phone number from home, or my mail I did not know that the payment did not go through. I was not contacted by email that my payment had not been made either. I then made a usual payment in XX/XX/XXXX online, I still did not notice that I had a delinquent payment because I had no reason to look for it. Some time towards the end of XX/XX/XXXX I got a email that it was reported on my credit that I had a late payment for my XX/XX/XXXXpayment. I then looked online at the account and caught the error. I immediately brought the account to current status and contacted the company about the error in payment processing. I relayed to them that I was XXXX at did not have access to the cell number listed, or my mail so I did not know that the payment did not go through. I sent them a email to request that the late payment be removed from my credit history since this was indeed a true error. I asked that they look at my payment history and see that I have never missed a payment. I also sent a copy of my orders for them to verify that I was XXXX and did not have access to the listed phone number, or mailed statements. I have worked very hard at keeping good credit history and if I was truly not making a payment I would see why they would not remove this. But given the circumstances surrounding it, I do not think it is fair to keep this on my credit history. If I was not XXXX this would have never happened because I would have received a courtesy phone call, or a notice in the mail ensuring that I caught the error and made the payment before it was considered 30 days past due. This will now affect my credit history for up to 7 years, and I not believe this is right to do to service members. I tried to correct with the company but they would not remove it from my account or credit history.
Company Response: Closed with explanation

Timely Response

2017-10-11

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I live in XXXX Florida. Several weeks ago we had XXXX XXXX. Immediately following XXXX XXXX, power was stopped throughout effected area. Costs associated with hurricane preparation, loss of food due to loss of power, costs associated with restoration including although not limited to batteries for fans, lights, replacement food, other consumables, and home repair exceeded {$1500.00}. Learned from local newspaper of Federal Regulations regarding National Federal Disasters supporting mortgage payment forbearances to mortgage servicing companies such that up to XXXX mortgage monthly payments can be delayed to end of mortgage term if a request of such is made to mortgage servicing company. I requested forbearance of my mortgage servicer Ocwen on XXXX/XXXX/XXXX. Company representative said that someone will call within 7 days. As of XXXX/XXXX/XXXX no one called or left a message. I called on XXXX/XXXX/XXXX and was advised by " XXXX ID XXXX '' Ocwen mortgage loan representative that Ocwen does not comply with Federal Regulations and furthermore has chosen not to work with forbearance payment delays. I find it odd that Ocwen has such an exception, which means that in addition to paying significantly more money than my monthly payment I need to accept further financial burdens. Incidentally Ocwen purchased my mortgage from another company, and given the choice Ocwen would not be my preference for a mortgage servicer.
Company Response: Closed with explanation

Timely Response

2017-10-11

Amarillo, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-11

E Millstone, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Sometimes ago I contacted your office regarding the Loan Modification Deferment. A check of my statement does not show that the deferment were made. I am entitled to 3 deferments. According to the contract if I pay timely I would get three deferments. The 1st one was done ( See attach statement XXXX ). The next two were not done until after my complaint in XXXX XXXX. However the XXXX and XXXX XXXX statements does not reflect the deferments even though XXXX XXXX said it was done ( See attached statements for both ). In XXXX, the Principal balance was {$220000.00} ; On the statement for XXXX, the principal balance was {$180000.00} ; Def principal : {$65000.00} ; Defer {$110000.00}. Had Ocwen removed the Def {$110000.00} the monthly payment would have decreased because I would be paying on the XXXXr principal. It is not clear how Ocwen comes up with the Principal if all the deferred were applied.
Company Response: Closed with explanation

Timely Response

2017-10-11

Jacksonville, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX This is a response by to a letter that was sent to me onXX/XX/XXXXstating if I 'm not satisfied with the response from Ocwen Loan Servicing that was sent to you to reply or you will close the file. After gathering document to show that I was force into a medication from Ocwen after being dismiss from bankruptcy, a class action law suit was file against Ocwen and I receive a letter dateXX/XX/XXXX stating if I did nothing I would be part of the law suit letter enclosed ) I have never anything from the suit, and CFPB was involved in the law suit against Ocwen. Furthermore Ocwen state that I requested a modification and was approve for HAMP modification but there is no indication this HAMP modification is a SILENT SECOND MORTGAGE I would have not requested XXXX added to my loan if they would have stated that it was a second mtg. Guideline to what a silent second mortgage is enclosed. and according to RESPA the mortgage company is suppose to provides consumers with improved disclosures of settlement costs and to reduce the costs of closing by the elimination of referral fees and kickbacks. and I 'm still ask Ocwen to clearly show what the XXXX was applied to and what did Ocwen send to IRS interest that was paid by buyer for the time XXXX. Could not enclosed the silent second mortgage will send later.
Company Response: Closed with explanation

Timely Response

2017-10-11

New Orleans, LA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have a previous complaint in and I just received correspondence from my mortgage co in regards to your submission to them. I need to do an additional complaint because the letter from my mortgage co states that one of my reasons for asking for help was due to my stating that I had unexpected medical expenses due to my father. That is indeed one of the reasons that I listed to them when I asked for help several months ago. The letter from them also states that I did not provide details as to the timeframe the medical expenses occurred, whether or not there were additional expenses after XXXX 2017 and if the expenses were recurring expenses. I have been practically begging and submitting applications and appeals to my mortgage company and they never once asked any of the above statements when I was denied. I would have provided any info that they asked for but they did not ask any of the above. My account was even assigned a personal relationship manager that I talked with on a few occasions and I was not asked any if the above questions. The letter that I just received today from them also states that in order to review the account for further mortgage assistance, a new RMA package must be filled out in which they state is enclosed. Its not enclosed.They enclosed their answer letter and mortgage papers that dates back to about 4 or 5 years for some reason. I had to get out of bed which was not easy because Im really not feeling well and apply for assistance. I dont have a computer at home so now I have make it to a computer again to print and and send them more documents that was not enclosed as stated.I also applied for mortgage assistance on I think Monday because Im now on XXXX XXXX for two weeks due to XXXX XXXX XXXX XXXX due to XXXX. I have medication that I now have to take which costed me almost {$300.00} for my XXXX XXXX XXXX which is a recurring expense for the long term. I submitted my urgent care visit, my doctors visit and the cost that I paid for my medication with my most current application for mortgage assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-11

Ft Lauderdale, FL

Trouble during payment process

Mortgage: Reverse mortgage

Complaint: My monthly mortgage insurance premium is exorbitantly high.
Company Response: Closed with explanation

Timely Response

2017-10-11

West Salisbury, VT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response