OCWEN FINANCIAL CORPORATION

2018-04-27

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-27

Fort Worth, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I fell behind on my payments and have tried several times to get a modification with this loan thru Ocwen. The mortgage company will grant a modification and accept 2 trial payments and then will send only the third payment back to me with no explanation at all. I then re-applied for assistance with Ocwen and they granted a modification and never sent me any payment amount or Letter stating that I was granted the loan modification .... Next thing I know I am in foreclosure status!!!! I have tried to contact them and get someone on the phone to ask them how I can receive a letter from them saying my home will be sold off in 2 weeks. I am need this matter looked into asap .... My loan # # XXXX -Ocwen
Company Response: Closed with explanation

Timely Response

2018-04-27

West Newfield, ME

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-27

Fort Lauderdale, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-27

Vauxhall, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-27

San Diego, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I refinanced my home and left Ocwen for XXXX closing loan on XX/XX/XXXX At closing, XXXX XXXX XXXX. extracted {$700.00} from the closing amount to pay property taxes due by XX/XX/XXXX. Ocwen claims they paid the taxes from escrow they collected and withheld that amount from overpayment and escrow refunds. XXXX XXXX and XXXX XXXX provided copies of the same cancelled check from XXXX. XXXX has no record of Ocwen check. Ocwen can't find check and won't release the money. They've stopped responding. It is well past RESPA deadline.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-26

Lynn, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-26

Tucson, AZ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-26

Plattekill, NY

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I recently applied for a home equity loan and during a title search found an error from a previous lender. I refinanced a first mortgage and home equity line of credit with GMAC in XX/XX/XXXX. Both the first mortgage and home equity were consolidated into one mortgage loan at this time. In XX/XX/XXXX, three years later, GMAC submitted a lien for the home equity which had been satisfied. I am having trouble receiving a satisfaction letter to remove the lien because GMAC is no longer in business.
Company Response: Closed with explanation

Timely Response

2018-04-26

Laredo, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-26

N Monmouth, ME

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: To whom it may concern, I was hoping that you could help me with my current situation. Brief story is, back in XX/XX/XXXXI fell on some hard times, like many people back then I had filed for bankruptcy, divorced, and was ready and willing to loose my home. I Had it up for a short sale in XX/XX/XXXX, when XXXX XXXX XXXX XXXX ( the original mortgage holder ) went belly up. Since then the loan was sold to different lenders and now Ocwen owns the it. I have tried in the past for a re modification loan with no prevail. It has been over 10 years now that I have resided in this house and been maintaining it without any help from Ocwen. They do however send me a monthly statement now stating that I now owe over {$350000.00}. This can not be legal, and would appreciate it if you would help me with all of this. I can't sell the house nor can I just walk away ( like most had ) or even consider buying a house even with a credit score of over 800. The more I reach out to people the more I find out that I am not the only one. I would like for CFPB to investigate further into the original documentation from the original mortgage taken out with XXXX, XXXX XXXX XXXX ( XXXX ) It has been so long ago that I honestly don't remember but I may have taken out a home equity loan to do much needed repairs to the home. New roof, windows, siding and bath remodel. I have already filed a complaint through my local Senator XXXX XXXX, who forwarded everything to you folks who in turn just forwarded it to Ocwen and then just closed the case without any further investigation. I would like to receive the original documentation from XXXX who I'm sure you are aware of the circumstances involving their fraudulent charges brought against them back in XX/XX/XXXX. Thank you for your time, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-04-26

Cedar Hill, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-26

Simi Valley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-26

Bel Nor, MO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-26

Strasburg, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-26

Keyport, WA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: The Trust you claim you are representing does not exist. Delaware has certified that XXXX XXXX has not complied with Title 12, and is therefore nor recognized as a valid trust. The Secretary of State in Delaware has no record of this Trust ever being registered, and therefore is not recognized by the State. This is a rogue Trust. You can not foreclose in either a non judicial or judicial foreclosure on behalf of a faulty, rogue trust. 2. AHMSI ( and by continuation you as their successor ) admitted in XX/XX/XXXX when I requested the funds transfer information on the alleged Mortgage originator All Fund mortgage that there was no record of them funding the load available starting at minute 12 in the recording when I asked to speak with a manager. When asked they admitted that that All Fund never funded the loan, and that in all probability it was Table funded with funds from the Investor Pool That invalidates the loan, as the legal definition of a Loan Agreement means a written agreement between a Borrower and an Eligible Lender for consideration. Since All Fund was not the true lender, there is no agreement, and no date of consummation. Further Table funded loans, according to Reg Z of the Federal Reserve, are predatory loans per se, and the loan is therefore invalid. I have made repeated requests for copies of the wire transfers involving the origination of this loan, and you have failed to respond. 3. Your unwillingness to provide proof of the consummation date and alleged wire transfers from All Fund demonstrated the loan was indeed predatory, and I sent a notice of rescission as the law allows. You received notice of my TILA rescission of the above alleged debt on XX/XX/XXXX by XXXX certified mail. By operation of law the underlying transaction/note are void at the moment I mailed the notice per TILA. See XXXX v XXXX XXXX Supreme Court. No party with standing filed action to challenge the rescission within 20 days as per the Statue, and are now time bared. Failure to challenge leaves the rescission now binding on all parties, and implies acceptance of the rescission by the party in standing. You are taking an Illegal action on a voided note/mortgage which was agreed to by whoever the party in standing is as evidenced by their taking no action and are in violation of federal law. 4. You have falsified your accounting to appear to be inside the Washington 6 year statute of limitations regarding the collection of alleged debt RCW XXXX. You claim a payment from me on XX/XX/XXXX for {$63.00}. This is a complete fabrication and falsehood. I deny ever sending you these funds. You are time bared from any action on this alleged debt due to being past the 6 year statute of limitations. This is in addition to the note/mortgage being void. You have attempted to falsify your records to avoid this fact. 5. AHMSI ( and by continuation you as their successor ) admitted in XX/XX/XXXX to using fraudulent documents in an attempt to foreclose on this property in a phone conversation with me. The representative then canceled the sale scheduled for the following day, and rescinded the Trustee Sale notice in the county records. You are using the exact same documents and are thereby committing fraud. 6. You received my notice to cease harassing phone calls and to only communicate by mail on XX/XX/XXXX by XXXX certified mail. You failed to cease and continued to call up to 4 times a day numbering the hundreds of occurrences.
Company Response: Closed with explanation

Timely Response

2018-04-26

Moreno Valley, CA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2018-04-25

Silver Spring, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-25

Ewa Beach, HI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-04-25

Coral Gables, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-25

San Gabriel, CA

Closing on a mortgage

Mortgage: Other type of mortgage

Complaint: Troubles Ocwen Loan Servicing, the white collar crime operation, and its outside attorney XXXX XXXX are offering me hundreds of thousands of dollars in a increased balloon payment loan modification with thousands in increased bogus mortgage payments to embezzle my property to increase its revenue. I will provide the court with evidence of the pretender lender loan servicers years of embezzlement crimes and I will bring in my law enforcement witnesses and physicians who will testify under oath which will bring the white collar crime pretender lender loan servicer to justice. Discovery is happening very soon : ) I am still waiting for the questionable CFPB agency to take enforcement action against Ocwen Loan Servicing, the pretender lender loan servicer that has many years of white collar crimes swept under its smelly carpet. I reject the fraudulent loan modification attached.
Company Response: Closed with explanation

Timely Response

2018-04-25

Brown Deer, WI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-25

Modjeska, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: Re : XXXX XXXX residing at XXXX XXXX XXXX XXXX XXXX CA XXXX I am a renter in a house XXXX XXXX illegally foreclosed on. They then tried to illegally evict me, despite a 5 year lease. Under Federal and CA state PTFA, I have the right to live out my lease. They left me responsible for hundreds of thousands of dollars in repairs, and nearly $ 100K in attorney fees. This house is dangerous and should be red-tagged, despite all my repairs. During this process I discovered they stole the loan and the house. They withdrew their eviction. Now, they owe me money. I have been trying to get the money they forced me to pay on their behalf since I reside in a house full of issues, since XX/XX/XXXX. Meanwhile, the former owner sued for Wrongful Foreclosure in XX/XX/XXXX. I filed two CFPB complaints to highlight the issue - # XXXX and XXXX. They responded I did not have " standing '' which is the right to bring the complaints, even though I have been damaged by XXXX XXXX XXXX illegal activity. They then copied the former owner, in a violation of my privacy. THE FORMER OWNER IS NOT PART OF MY COMPLAINT AND XXXX XXXX HAS BEEN TOLD TO STOP COPYING HER AND HER ATTORNEY AND THEY DID IT AGAIN. My personal situation on this house, my PO Box , and the details of my claim against XXXX XXXX are none of the former owner 's business. Not only that - they used the wrong PO Box , sending my personal information to someone else. I informed them, and they did it again. They are violating my privacy. Just like they stole millions of identities ( including for my own kids, separate issue ) -- they now have no regard for my privacy an willy nilly copy people not a part of my complaint against them.
Company Response: Closed with explanation

Timely Response

2018-04-25

San Jose, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: It started out that we put our house up for sale and received an offer on XX/XX/XXXX. We signed the offer and we were set to close escrow in 25 days. Making it possible to buy the home in Oregon that we had already made an offer and it had been accepted. The title company started doing there diligence shortly after and requesting payoffs from my Mortgage companies. My first loan is held by Ocwen bank. Ive had my loan with Ocwen almost 11 years and they have been very difficult from the beginning. In XX/XX/XXXX, my loan was set to go up to some crazy high interest rate due to loans back then being very awful! I had called and called Ocwen begging them to please help! They just kept putting me on hold and said I could try to get a modification and to fill out the paperwork. That was a nightmare!! Horrible experience!! Lots of time on phone with Ocwen just to be told they never received my paperwork or it was incomplete. It was one thing after the other. But just kept getting the run around for months! I went to an all-day seminar for people trying to save their homes. This was when a lot of people were forced to foreclose on their homes and the banks refused to help. Well in the end of this all day event. I learned that Ocwen would never approve my modification unless I missed at least 2 payments! That's right. I had to miss 2 payments first before they would even consider my loan. They said at this seminar. If you make your payments the banks assume you can still afford it and they wont modify your loan till you show you cant afford it by missing payments. Crazy!! So that's what I did and 2 months later I finally got a modification. Praise XXXX! The modification that I got with Ocwen was called a SAM modification. Only offered with OCWEN! It was basically them reducing the balance of my loan to what my house was worth at the time and they said they would forgive the difference. I received tax forms to fill out and show this forgiven amount over the next 3 years. I had to make every payment on time for 3 years or I would forfeit the modification. I of course made all my payments on time from then on. But in the contract it said when I go to sell my house, they would get 25 % of the appreciation value but to never be more than the forgiven amount. Also they would recognize certain improvements made to the property after modification. They would minus these improvements from the amount owing. So now that brings us to today and us waiting for this payoff from Ocwen so we can close escrow at the end of the month as stated in the purchase agreement. But now we are again waiting for Ocwen to give us a payoff! The title company 1st requested the payoff on XX/XX/XXXX and Ocwen replied with an email on XX/XX/XXXX stating they needed an appraisal or a final purchase agreement 1st because this was a SAM modification and they needed to know the value of home. So of course the title company emailed them the purchase agreement ASAP and waited. And waited. Ocwen then sent out an email on XX/XX/XXXX stating they are working on a payoff and it would take additional time and expect delays. What? How long could this possibly take? Iam thinking? They have the purchase agreement and what could take so long? We included some receipts of big improvements we have done to house. All with receipts and dates and amounts. Very clear! But they are insisting on calling every contractor to verify work. Even with a receipt. Of course they leave a message and tell them to call the XXXX # and hold. No contractor has time for that? Its a dirty rotten plan to post pone a payoff and to not have to credit the customers for their improvements. We are waiting for this payoff to be able to finalize the sale of our home. We only have a few days left and the buyers will walk if we cant close escrow! I ve explained this to Ocwen over and over and still nothing? We need help! And Fast!!
Company Response: Closed with explanation

Timely Response

2018-04-25

Falmouth, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response