OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 101
2018-05-03
Groton, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My ex-husband and I bought our home in XXXX and opted for a XX/XX/XXXX mortgage with XXXX and XXXX respectively. The larger mortgage was sold to XXXX and then to Ocwen. We have subsequently divorced, and because I had been paying for the mortgage since the initiation of the loan, the deed was put into my name but both out names remained on the loan in order to avoid unnecessary closing/refinancing costs. Unfortunately, he filed for bankruptcy in XX/XX/XXXX and I lost the ability to track my account online. I called Ocwen several times in order to remedy this and was told that I could not be listed as the primary borrower and that because it was in bankruptcy I could not access the account online and could not receive statements as that would be perceived as an attempt to collect a debt. As the years passed, I paid {$950.00} ( slightly above the minimum payment monthly and on time. The entire time, the loan was paid from my account. To date, I have not received any phone call or written documentation that there was any concern with the mortgage. In XX/XX/XXXX I had to leave my job due to health reasons, and have continued to pay the mortgage, but did miss three payments ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ), but that am currently paying on time. About a week ago, my ex-husband received a " Motion for Relief of Bankruptcy '' stating the mortgage was behind 7 months and in the amount of {$5700.00}. I was shocked and because I had no online access, I called Ocwen and after being on the phone with them for about 2 hours, I was shocked to hear what was happening with my account. During this phone call, on XX/XX/XXXX, I spoke with XXXX ( # XXXX ) and XXXX, an escalation manager, ( # XXXX ). I let he know that I had not received any notification of concern and that if my ex-husband and I were not on good terms, I would have had no idea that there was as a very big an issue with the loan. She let me know that the account was actually listed as {$7100.00} behind and that the reason that I couldn't access the account information online was that the account number for the loan changed when my husband filed for bankruptcy. She helped me register the new loan number and reviewed the history of the loan. Apparently in XX/XX/XXXX, the monthly payment went to {$960.00} ( about {$18.00} more than I was sending each month ) and the payment was sent to a suspense account and the loan was deemed delinquent. I received no notice of this. In XX/XX/XXXX the loan rose to XXXX each month, in XX/XX/XXXX, the loan rose to {$980.00}, and in XX/XX/XXXX, the loan rose again to {$1000.00}. Again, in these three years, I received NO notification that there was a concern with the loan, received no phone calls or written statements, and was blocked access to the account information online. Each month, I sent the {$950.00}, and each month is was marked delinquent as it was not the full contractual amount. I asked XXXX ( # XXXX ) what my options were. She said in order for the motion to be removed, I would need to pay the full {$7100.00}. I reminded her that I was never notified about the issue, that that was a very large amount for a single mother of XXXX on a XXXX salary to come up with on such short notice. She said that because my ex-husband was under bankruptcy protection, the bank would not remove the motion and allow the {$7100.00} to be distributed over a few months period and added to the contractual amount. I asked if my ex-husband 's name was removed, if I could renegotiate a payment for the amount in arrears and she said the only way to have my ex-husband 's name removed from the account and she said I could refinance the loan, or apply for a " formal assumption '' both had closing costs involved which would only add to the cost of the loan. She said that if the court approved the relief of bankruptcy that Ocwen filed on XX/XX/XXXX, that the account would be sent to " reinforcement '' and I would have to pay the {$7100.00} due or risk the company moving forward on foreclosure. Since Ocwen has a terrible reputation for unfair lending practices, mismanagement of escrow accounts and has settled class action suits in at least 10 states, I asked for a transcript or recording of our conversation. She said that those were only available through the research department and usually with a subpoena. She did give me the case number ( Case # XXXX ). If I had been sent even one notice between XX/XX/XXXX and present, I would have been easily able to adjust the amount I was sending each month, rather than racking up this HUGE payment and having my account marked as 7 months delinquent.
Company Response: Closed with explanation
2018-05-03
IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am having trouble locating a release of a mortgage I refinanced out of that was previously through GMAC mortgage on XX/XX/XXXX. I've contacted the servicer that I recall was servicing the loan, OCWEN, which was unable to help us. They claim that they took on servicing in XXXX and had no records prior to that. GMAC mortgage went out of business or sold to various other parties after the refinance. We are unable to locate any party who is responsible for maintaining GMAC records closed prior to going out of business. We have contacted XXXX XXXX on advice of title insurer which believed that XXXX ( now XXXX XXXX ) took over many of the loans by GMAC.
We had to take out a personal undertaking with XXXX XXXX XXXX XXXX as a result of our inability to obtain the release. We are seeking assistance from the CFPB to assist in contacting OCWEN and other servicers to find who to contact for the release so we can discharge our potential future liability on the release.
Company Response: Closed with explanation
2018-05-03
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I purchase this property thirty-four and half years ago. In XX/XX/XXXX I refinance for {$200000.00} we had the finance crisis in XX/XX/XXXX and I got behind with my mortgage payment. I working with an organization for a loan modification under the HAMP program. In XX/XX/XXXX I was approve and there was a deferred payment of {$190000.00}. I have learn that this amount had a lot of fees that should not have been included in the deferred amount. The loan is with Ocwen Servicing LLC loan number # XXXX the property is located at XXXX XXXX XXXX XXXX Ma XXXX.
Company Response: Closed with explanation
2018-05-03
Arnold, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-05-03
Gary, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-02
San Diego, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Was not notified of investigation status or results
Complaint: I had a mortgage with Ocwen Loan which was closed 10 years ago in XX/XX/XXXX. XX/XX/XXXX...
I see they added derogatory information on my report stating that I have been paying a 30-day late on my mortgage every month beginning XX/XX/XXXX until XX/XX/XXXX.
This is incorrect as the mortgage was closed in XXXX.
When I called Ocwen to get this settled, closed and removed, the person on the phone, said, They were only trying to regain their losses.
This account should not be appearing on my credit reports.
The last date of Activity on my account with Ocwen was in XXXX.
Company Response: Closed with explanation
2018-05-02
Bluffton, SC
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-02
Ontario, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-05-02
Carver, MA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-02
Freeport, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-05-02
Sebring, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-01
Beaumont, CA
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Complaint: Ocwen has been reporting my mortgage late in error. Disputes were submitted through the credit bureau 's for correction of payment histroy. XXXX updated payment history for myself correctly, however, Ocwen is still reporting erroneous late payments to my XXXX report and also on my wife 's XXXX and XXXX credit reports.
Company Response: Closed with explanation
2018-05-01
Five Points, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: OCWEN Loan Servicing regularly diverts one of our monthly payment each year aroundXX/XX/XXXXXX/XX/XXXX /XX/XX/XXXX, towards our Loan Principal and then levies late fees and foreclosure warnings. Although the payments are separated by a month approximately, they pretend that we have made more than one payment in a month, for example a payment made on XX/XX/XXXX and XX/XX/XXXX and then divert one payment towards the loan principal of our loan and then claim that we did not make that month 's payment and charge almost $ 100/- each month. After two months they send you a foreclosure notice. And once you follow up, they reverse the payment, but do not give back your late payment penalty.
This way they get to keep {$100.00} to {$200.00} dollars from the customers towards " Late Payment penalty '', while pretending to not received a monthly payment or received an " EARLY '' payment.
Company Response: Closed with explanation
2018-05-01
Norwalk, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My HELOC was apparently sold by GMAC to OCWEN. A lien placed on my property and I and the title company that is working with my request for refinancing can not locate anyone to make payments to or otherwise clear the lien.
Moreover I was told the true name of that lien holder was XXXX.
This all occurred inXX/XX/XXXX-XX/XX/XXXX.
Company Response: Closed with explanation
2018-05-01
Gilmore, MO
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-04-30
NM
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX we signed a mortgage. It had a balloon payment due XX/XX/XXXX.
We had forgotten about our balloon payment and when we made our XX/XX/XXXX payment in XX/XX/XXXX, Ocwen refused to process it. We tried to make another payment, but they still refused to process it. We were informed we had a balloon payment due and they said we needed to pay the balance in full. Because they would not process our payments, we were past due on our mortgage and so we could not qualify to refinance our home. We thought if we filed Bankruptcy we could save our by entering into a payment arrangement and they would not allow it. Our home has been foreclosed on and is due to be sold XX/XX/XXXX. We have also found that that mortgage was recorded on the wrong piece of property. It was recorded on a piece on land we own next to our home. Now the attorney said they are going to take both pieces and our home. This is not fair as we did not sign over both pieces of property for our home loan. We desperately need you help
Company Response: Closed with explanation
2018-04-30
East Windsor, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Mortgage Company : Ocwen We filed for bankruptcy in XX/XX/XXXX, discharging the mortgage debt. We attempted to short sale the property with approval from the bank. The property did not short sale after six months, so we entered into the deed in lieu process on XX/XX/XXXX. We signed the final paperwork on XX/XX/XXXX. After that, we did not hear from the bank so we called them back in XX/XX/XXXX, the bank stated that the deed-in-lieu process was completed and finalized. Before signing the final paperwork, we left the property in broom swept livable conditions and turned the keys over.We removed the insurance on the property because we were paying the dwelling policy out of pocket and we did not own it anymore according to Ocwen.
Ocwen generated a letter onXX/XX/XXXX stating that the Deed-in-lieu was cancelled. We had not heard from Ocwen since we talked to them regarding the deed-n-lieu finalization in XX/XX/XXXX. When we checked with the county, we discovered that the deed was never recorded and Ocwen took too long to record the deed. After this, we found out that there were squatters living in the property. The squatters had been there since XX/XX/XXXXand Ocwen Representatives had visited the property on several occasions attempting to get them out. Ocwen never notified us during this time that they failed to record the deed or that there were unauthorized occupants living there. We found out after receiving calls from the neighbor.
On XX/XX/XXXX we spoke to Ocwen 's Escalation Management Team Reps Name : XXXX ID # XXXX who questioned why I needed the names and ID 's of representatives that we have spoken to.
To get the below information we spoke to Relationship Manager, XXXX XXXX on XX/XX/XXXX @ XXXX XXXX while we were in the prosecutors office about the squatters. Here are the questions we asked Ocwen and these are the answers.
Date we initiated the deed in lieu request : Ocwen said they received the paperwork on XX/XX/XXXX Date we signed the final paperwork :XX/XX/XXXX We also asked them if we still own the property and they responded, Yes We asked what took so log to record the deed? We couldnt get them to answer that question We asked how come they never informed us that we still owned the property and that their were squatters there? They said they couldnt answer that We also called Monday --XX/XX/XXXXafter the neighbors called us frantic because the squatters damaging the home.
Representatives Name : XXXX XXXX
After we couldnt get resolution on the call with XXXX, about the cancellation of the deed in lieu, why they didnt we record the deed in time, He Called us back and asked us to remove the squatters.
OnXX/XX/XXXX, The XXXX County Prosecutors Office proceeded to get the squatters removed. After Detectives raided the home and instructed us to change the locks and put their items on the curb. The squatters came back after detectives left became violent and broke every window out in the property, the house is deplorable and we put a lot of time, money, and resources into trying to get these people out and the exterior clean up. The property is not in livable condition on the inside and had to be completely boarded because the city mandated that we not leave the property in that condition.
We were threatened by these people and were put in a situation where are lives were put at risk. This is all due to the banks negligence in their failure to properly take possession of the property. Their negligence also allowed our identity to be stolen as the squatters researched the county and land records and drew up a fictitious lease in our names. Our attorney sent a letter to Ocwen and we have been calling them. They are unresponsive to this horrible situation that they put myself and my husband through.
Company Response: Closed with explanation
2018-04-30
Manhattan, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-04-30
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have two mortgages with Ocwen Servicing LLC. I place one of the property on the market for sale in XX/XX/2016. It was discover my the buyer attorney that the title was not clear. I work to find out what the problem was. During this time I got behind in my monthly payments. The property been sold was multi-family and paid the mortgage for both properties. I contacted Ocwen ask that they investigate, they claim the title was clear. I send them documents from my research sure what they will do. This company has a bad history.
Company Response: Closed with explanation
2018-04-30
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Please answer the following questions. 1st, did Ocwen attorney provide a Deed of Trust agreement with XXXX XXXX XXXX, a modification agreement between XXXX XXXX XXXX, an assignment of Deed of Trust to XXXX XXXX XXXX and a full reconveyance by XXXX on behalf of XXXX XXXX XXXX with the response letter? Yes or No! 2nd, since Ocwen is a member of XXXX, where does it state within XXXX rules of membership that investors give XXXX full authority to sell or transfer an asset without the current investors knowledge or approval? Please provide documentation!
On XX/XX/XXXX, we sent Ocwen Loan Servicing a certified letter # XXXX requesting information for our home mortgage. Ocwen forward this letter to there attorney, XXXX XXXX from XXXX XXXX law firm here in XXXX XXXX Nevada. Ocwen/the attorney provided a letter with the following documents, the Deed of Trust with XXXX XXXX XXXX dated XX/XX/XXXX, a modification agreement with XXXX XXXX XXXX dated XX/XX/XXXX, an assignment of Deed of trust from XXXX XXXX to XXXX XXXX XXXX and a substitution of trustee, full reconveyance from XXXX XXXX XXXX on behalf of XXXX XXXX DBA XXXX XXXX XXXX, instrument # XXXX. Now, in the letter, I asked Ocwen two questions, the attorney responded to question 1 but failed to answer question 2, why? I asked Ocwen on question 2, where does it state within XXXX rules of membership that investors give XXXX full authority to sell or transfer an asset without the current investors knowledge or approval? Now, we request the following questions to be answered by Ocwen. Ocwen must provide the answers to our questions to their attorney so they can respond.
Documentation is provided within the documents section. Note : Federal and State agencies can request a printed version of XXXX rules of membership from us or go to XXXX website at XXXX of membership to view XXXX investor requirements.
Company Response: Closed with explanation
2018-04-29
KY
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I am having a hard time with Ocwen removing a foreclosure from my credit report because they were able to resell the property at more then was owed on the loan. They would not work with us at the time to even modify the loan at rates we could afford. We had owned the house for over 7 years at this point and asked for the principle to be lowered due to what the property was worth so we could stay in the home. I talked to at least 50 people in the company because they were always assigning us a new case manager so nothing would ever get would ever get taken care of because the next person would have to start the process over and over each time. Then this led to an increased payment. I paid 2 loan modification payments which were never included in our loan and then the payments were always higher then what we agreed on. I are not the type of people to not pay my bills as you can see for the first home that I bought and now rent due to the foreclosure. I am at the point that I would like to buy another home and feel Im very capable of taking care of the bill each month as long as the lending company is sticking to their side of the agreements which I know that Ocwen did not. How can I get some type of help stating that Ocwen loan company did not try to really help me only really wanting to foreclose on my house??
Company Response: Closed with explanation
2018-04-28
Modjeska, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: This complaint is for XXXX XXXX being a slum lord, which has cost me nearly a million dollars on their behalf, to do repairs to a house they claim to own ( although I learned they actually illegally foreclosed on it. ) They have repeatedly tried to illegally evict me from this house, and for 4 years have ignored their management responsibilities as a landlord, have not honored my lease ( contract ), and have forced me a tenant to foot their nearly 7 figure repair bill.
The total due to me exceeds a million dollars, including amounts in a separate complaint for attorney fees & costs, for them trying to illegally evict my family repeatedly.
See attached for details.
Company Response: Closed with explanation
2018-04-28
Modjeska, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: 1 ) XX/XX/XXXX I learned via a notice on the door XXXX XXXX via OCWEN foreclosed on my rental. It was XXXX XXXX on the eviction notice.
2 ) I responded to their attorneys I had a long term lease and was entitled to stay to the endo of my lease, under both Federal and CA state PTFA. ( Protecting Tenants at Foreclosure. ) 3 ) They filed an eviction anyway, in violation of PTFA.
4 ) I responded to their eviction, and included my lease. I also stated they did not have duly perfected Title which in California is required to evict. XXXX XXXX withdrew the eviction. ( # 1 ) 5 ) However, XXXX XXXX never acknowledged or acted as a landlord, an issue I will save for another complaint.
6 ) In XX/XX/XXXX I wrote XXXX XXXX attorney a letter describing severe Geological issues which are a matter of life and death, with a report from a Geologist I hired, after I learned there was a previous mud slide which had caused 5 feet of mud in the backyard and caused the house to be evacuated. The Geologist report stated the house was A danger to life and limb.
7 ) In the same letter, and in the prior eviction attempt which included an agreement for things at the house that needed to be fixed, I also told XXXX XXXX about other dangerous issues with the house.
8 ) I found dangerous black stachy mold in the house at the same time, and sent their attorney pictures, along with their realtor. I notified them I would give them 48 hours to give me their management company to fix the mold, or I would repair it and charge them. They ignored me.
9 ) I offered to buy the house, to fix the immediate and life or death issues and keep it from being red-tagged, expecting they would be willing to sell it. They already had it for sale in online auctions, despite our right to be here.
10 ) In XXXX, XXXX XXXX XXXX responded by filing another eviction.
11 ) I replied again to that eviction with my lease, showing it was 5 years. At this point they had a letter and two eviction responses with my lease. Its impossible they did not know I have the right to be here.
12 ) Despite having evidence to know I have a right to be here, and multiple conversations with XXXX XXXX by my attorneys -- XXXX XXXX continued to try to evict me for four years.
13 ) Having experience with wrongful foreclosure, I researched the property deeds, and found the first loan assignment was 3 years too late, and signed by XXXX XXXX which was a pseudonym used in the forgery house DocX. In short, the assignment was forged.
14 ) I then researched the remaining deeds, and determined they were also forged and fraudulent for various reasons.
15 ) In California, by case law, people can not be evicted from a home where the person claiming ownership has not properly followed our non judicial foreclosure laws. This includes renters.
16 ) In short, I educated and pressed my attorneys to obtain proof any proof at all that XXXX XXXX had any interest in the house they claim. XXXX XXXX has never in 4 years been able to produce such proof.
17 ) We finally had a joint deposition in XXXX, XXXX. I presented evidence XXXX XXXX stole the house, and did not have a right to evict my family.
18 ) Based on this deposition, we also learned XXXX XXXX and OCWEN do not have a process to follow the law for renters at all. So across the US, every renter when XXXX XXXX and OCWEN obtain a house, despite Federal law and CA state law, are being illegally evicted.
19 ) XXXX XXXX finally withdrew their bogus eviction, the Friday before trial the next Monday.
20 ) Now they owe me for the attorney fees they forced me to pay, and repairs I have been forced to incur on their behalf.
21 ) We have sent them multiple demands, and they have not paid me a dime, acknowledged their need to repair this house before its red-tagged, or taken on their landlord responsibilities.
22 ) Just this last weekend, I spent all weekend cleaning up the INSIDE of the house from a persistent rat problem that, despite spending almost {$10000.00} of my own money, has reduced the rat infestation but has not eliminated it without repairing the failing walls and siding the house.
23 ) They also owe me a significant amount of money for their wrongful eviction attempts, and I want it back.
24 ) They have further damaged my family, who already spent 6 years of their childhood fighting an illegal foreclosure and eviction. My son is XXXX and change is his trigger. Trying to illegally evict us has caused him to have stress and extreme XXXX XXXX, XXXX, further struggle in school, and outbursts. Not to mention, safety issues as our home is listed as a foreclosure for sale to this day, and people just wonder onto our property. We have even found people in the back yard!! I had to change the locks, as a key came up missing.
Company Response: Closed with explanation
2018-04-28
Saint Paul, MN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX ( Saturday ) To Whom It May Concern, My name is ... ... and I have chosen to use bullet points in order to make what I have to say easier for everyone to read.
I have a mortgage with OCWEN Loan Servicing. In XX/XX/XXXX two payments of {$200.00}, was returned. The first payment I made, ( as I have done for the previous 7 years with the same banking information was through the OCWEN website. This payment was returned, I was told because no such banking number existed. (??? ) The second time to went to pay this loan of {$200.00}, I paid through a representative with OCWEN, ( agent number unknown ), I gave this agent my routing and checking information over the phone to make the payment again. This payment too was returned for the same reason.
I called OCWEN yet again, and spoke with Agent # ...., on the afternoon of Thursday, XX/XX/XXXX, we went around and around with my account numbers and he did not feel comfortable taking my banking information, because he could not be sure it would go through and then he told me that if the payment was not in by XX/XX/XXXX, it would go to collections. I have to admit, I lost it! This is absolutely ridiculous as none of my banking information had changed in the last 7 years, since I put it into the OCWEN website. He said to get the correct information from my bank and make a rush payment through XXXX XXXX, which I did. ( Document A ), please see ( Document B ) from XXXX XXXX XXXX XXXX.
On Friday, XX/XX/XXXX I went to my credit union and had a representative from XXXX XXXX XXXX XXXX, by the name of " .... '', called OCWEN with me standing right there, to give OCWEN the same information I had given, which was the routing number and my checking account information. He spoke with " ", agent # ... ..
I would like to point out the following : I got to the Credit Union at XXXX when the doors opened. It took almost an hour for the agent agent # ... .to simply verify my account information.
'' ", agent # ... XXXX said that OCWEN had my savings account number which is, ... XXXX, and not my checking number which is, ... ..., OKAY, but the money I had been paying into OCWEN for the last seven years has been coming out of my CHECKING ACCOUNT!! NOT my SAVINGS Account. Please see Documents C, a total of 4 pages. Please these are just a few of the payments of the previous 7 years. Please Documents D, a total of 2 pages.
Im sure this sounds confusing as it STILL IS to myself. I am so tired of OCWEN they do not know what they are doing. I am writing this letter on Saturday, XX/XX/XXXX as I do not trust OCWEN and I want to make sure everything is documented to the letter! The representative from my and I were told by " ", agent # ... .that everything is now settled. Come Monday, XX/XX/XXXX I pray that this is all taken care of.
I have a credit score that is in the 800s and I have worked VERY, VERY, Hard to get it there, I will not have it lowered because of this ridiculous incident with OCWEN Servicing.
CC : The Consumer Financial Protection Bureau ( CFPB )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-27
Riverview, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My name is XXXX XXXX. The loan in question is under my husbands name XXXX XXXX XXXX. I have authorization to speak on my husbands behalf concerning the mortgage loan with Ocwen, and this is well documented with the loan servicer.
After going through hurricane Irma in XX/XX/XXXX and experiencing a hardship due to an unexpected change in our financial situation, my husband and I subsequently fell behind on our mortgage payment, beginning with the XX/XX/XXXX payment. After falling behind almost 3 months, we received a letter from Ocwen sometime in XX/XX/XXXX, suggesting that we contact the Florida Hardest Hit Funds ( HHF ) for assistance. We contacted the HHF immediately. We have since been approved for the Florida Hardest Hit Program ( and/or MEP program ), who will assist us in getting our mortgage reinstated. However, it took up until XX/XX/XXXX before the process was completed. During that time, Ocwen Loan Services did not want to accept any mortgage payments from us, until the reinstatement amount has been paid in full.
The reinstatement amount on the latest mortgage statement is {$5100.00}.
However, when the HHF contacted Ocwen to get the reinstatement amount for our mortgage, Ocwen informed the HHF ( MEP ) program that the amount to reinstate our mortgage would be {$11000.00}.
This is an additional amount of {$4600.00}!
Immediately upon learning about the additional fees, I contacted Ocwen. On XX/XX/XXXX, at XXXX, I had an appointment with our Relationship XXXX, XXXX XXXX. XXXX XXXX was able to break down the fees as follows : Transmittal {$250.00} Foreclosure {$1300.00} Total {$1600.00} Incurred Fees {$1000.00} Estimated Costs Recovery {$1900.00} Recovery Dismissal {$27.00} Complaint {$960.00} Service {$1000.00} Total {$4900.00} *Note : I just notice that these fees come out to be more than the {$4600.00} discrepancy that my husband and I was inquiring about. However, that may be because of an error in transcribing the information ( but I doubt it, because I did repeat the amounts once I wrote them down. XXXX XXXX has also requested this same fee breakdown ( itemization ) to be sent to him in writing from the Ocwen Research Department, where he faxed a letter making this request to ( XXXX ) XXXX-XXXX.
However, when the Ocwen Research Department provides us with that written break down ( or itemization ) of the fees charged, it is not enough that they simply just provide us with the same breakdown that our relationship manager gave us. We need to know how these fees are being justified, as we believe them to be excessive, particularly, since we were able to avoid foreclosure by contacting the Florida Hardest Hit Funds. Incidentally, on the third page of the mortgage statement I have attached, it clearly states the following : Your account has not been referred to an attorney for foreclosure.
Also, please notice that the above entry of our mortgage statement ( XXXX ) was not written in bold writing. Therefore, we want to know if these additional fees were necessary, fair, and accurate, and as such, we would like Ocwen to please explain or show that these fees are justified, as we intend to dispute these fees if they are found to be unnecessary, unfair, and therefore excessive.
Company Response: Closed with explanation