OCWEN FINANCIAL CORPORATION

2018-05-11

Bel Alton, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-05-11

Burien, WA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-05-11

Cowan Heights, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-05-11

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: this problem is with ocwen loan servicing ... .they somehow have taken my morgage from a XXXX escrow overage to now my payments are late and i am now {$7000.00} behind..i contacted you previously but nothing was done.
Company Response: Closed with explanation

Timely Response

2018-05-11

Jacksonville, FL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Ocwen services my grandparents mortgage. My grandparents are deceased. My grandfather died on XX/XX/XXXX and my grandmother died on XX/XX/XXXX. I am the executor of my grandmother 's estate ( she was the executor of my grandfather 's estate and when she died through Probate I was granted executorship over her estate ). I was granted ownership of the home through probate, which can be confirmed on the county records. I am also an authorized party on the account and I am in the process of assuming the mortgage from Ocwen. I was impacted by Hurricane roof. I obtained roof and fence damage. A condition of assuming the mortgage was to obtain homeowner 's insurance in my name. I did and as a result was able to file a claim to cover the damages received. My homewoners insurance company disbursed two checks totaling {$6400.00} ( {$4100.00} roof ; {$2200.00} fence ). The checks were made out to me ( not my grandparents ) and Ocwen. I mailed the checks to Ocwen, which they received on XX/XX/XXXX and deposited on XX/XX/XXXX. Ocwen mailed a check to me and the Estate of my grandparents on XX/XX/XXXX. To no avail, I have been unsuccessful in cashing the checks because the checks are made out to my grandparents, whom are deceased and I do not have an estate account for both of them. As mentioned above, I am the executor of my grandmother 's account, but I am not my grandfathers because she was and I would have to go through the lengthy probate process again to become the executor of his estate. I asked Ocwen to reissue the check in my name and they stated they could not because their is a lien on the property and I am not listed on the mortgage. This is disheartening because they should not have cashed my check considering I am not on the account. They stated they were able to deposit the check because I am authorized, which is even more disheartening that you would take my funds that were not made out to my grandparents, but will not distribute them solely to me when records indicate that I have made payments on the account, am an authorized party and am in the process of assuming the loan. I was told my issue was escalated to Legal and my only recourse was to obtain a contractor to perform the work and Ocwen would issue funds directly to them. Again that's disheartening because Ocwen will issue funds to a 3rd party based off my permission, but will not issue the check to me. Not to mention, I have had more damage occur because of extensive rain, which means I have to get another quote and pay more money out of pocket because the contractor information I previously provided Ocwen is no longer valid because an updated quote is needed per the contractor. The representative I have been working with at Ocwen is very understanding and helpful, but can only do so much within her control. I explained on numerous times that I was assuming the loan and was told to ask for the Assumption to be escalated, which again is disheartening considering both departments are with the same company. Why should an outsider have to ask for the assumption to be escalated when I'm working with two internal departments of the company. Clear example of lack of communication and effort between departments within the same company. I am very disappointed. Ocwen should not have cashed my check if there was an issue with me not being on the mortgage. Even if they were on the check, the check was not made out to my grandparents and since I'm not on the lien they should not have cashed the check if they were not going to disburse funds to me. I don't know how long the process will take to assume the property. I have provided all documentation and it's in Ocwen 's court. This is poor servicing.
Company Response: Closed with explanation

Timely Response

2018-05-10

Shreveport, LA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-05-10

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-05-10

Tampa, FL

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-05-10

Menifee, CA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-05-10

Placentia, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-05-10

Spring Hill, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I had a old disputed Loan account showing up on my credit report. This Account was allready removed more than a year ago from XXXX due to a the 7 year period from last delinquency. Ocwen Loan servicing decided to do a Internal credit on the account making it appear that it was under the 7 years and sporadic payments had since been recieved. This caused it to be re reported even though its considered re-aged debt and past the Statue. I have tried for Months working with both Ocwen and XXXX. XXXX states they can not accept my Support because Ocwens reporting is overding. Ocwen has provided letters attached that they say should be submitted to XXXX. XXXX says Ocwen still reports against what the Support state. I am frankly tired of this each pointing fingers. This account is over 7 Year from the last recieved payment and should not be re-reported simply because they decide to make Internal advancements or adjustments to the account..
Company Response: Closed with explanation

Timely Response

2018-05-10

Sandy Hook, CT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I transferred the property by quit claim deed to my ex-husband in my divorce and 6 months prior to that a motion was filed that stated he was responsible for all mortgage payments on the home. He failed to make any mortgage payments and the house went into foreclosure. I attended the foreclosure mediations and was able to get myself " removed as a defendant '' from the foreclosure. The final judgement was only served on my ex-husband. I have a letter from the attorney 's office who handled the foreclosure stating I had interest in the action and I was not a party to the foreclosure together with a copy of the withdrawal they filed. This was all provided to Ocwen and all I and my current lender has asked is to remove the language " foreclosure '' from my credit report so I can move forward in applying for a mortgage but they refuse to. I need this language removed so I can apply for a mortgage. I was not a party of the foreclosure therefore it should not appear on my credit report. This is all we are asking and they refuse to remove it. Please advise if you can help. This is all that is holding me up from getting a mortgage. It's unfair that I have to suffer for what my ex-husband decided to do. My current lender contacted them on XX/XX/XXXX and faxed all required information to them Both myself and my current mortgage company followed up with them on XX/XX/XXXX and was told it would be resolved in a few days My current mortgage company called them again on XX/XX/XXXX because we did not hear back from them as they had stated and they sill refuse to remove " foreclosure '' from my credit report I called on XX/XX/XXXX and the stated a case had to be opened and it would take 10 days even though we had previously called and provided all the requested documentation.
Company Response: Closed with explanation

Timely Response

2018-05-10

Kansas City, MO

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: First, this was not just a modification and it had been approved name was changed out of the estate of my deceased daughter. Ocwen put it back into the estate of my deceased daughter. Terms and all conditions are supposed to be provided up front no matter what. There is a legal requirement to provide ALL terms and conditions up front under RESPA, not a courtesy. The only thing that would void this situation is if I did not perform not make agreed payments. Ocwen providing documents when and where you want is not my problem, and I intend to not let you make it my problem. Not three but Five Payments were made before I could get Ocwens attention that a mistake, a servicing error had occurred. Ocwen doesnt get to go back and correct this in Ocwens favor. There is a trial period but no trial terms. If I start off paying {$300.00} a month I will continue to pay {$300.00} a month and Ocwen does not get to revise terms at a later date to the extent that Ocwen has revised, especially after you deemed me qualified. Ocwen should know better. Ocwen did not provide the information in XX/XX/XXXX as you allege, that is a lie. In fact after the fact Ocwen has gone back tried to clean everything up and tried to sell the loan Five Months later. You are trying to protect OCWEN, but damaging the homeowner in the process by not following the laws. If you were Providing a Courtesy it was to Ocwen. I performed Ocwen did not. I did not need your Provided Courtesy, what I need is for you to provide and abide by the law. FHA, HUD, RESPA. If assisting homeowners is what you do What happened? But that is a lie as well. I am not opposed to my loan being transferred. I am opposed to Ocwen doing a sloppy and illegal job of following through properly and legally on my loan transaction and contract. Further, if there was a problem Ocwen had six months previous to the start of payments to make those decisions or changes or not offer a loan contract. Ocwen cant after the fact scrap the contract after I have performed. If Ocwen were counting on me to not make payments they took a risk/gamble and lost. Ocwen certainly cant think sending my payments back makes OCWEN right. You requested every document possible and had every opportunity to not make the offer, but once I accept after your careful scrutiny you can not go back and change it after I perform. You certainly cant do it within the constraints of the law. However you slice it Ocwen has a problem. This needs to be handled by XXXX XXXX because it is now above anyone elses pay grade. I know the process and the laws behind it. Ocwen will not get away with this. I know what occurred and your lying is not going to make this go away. Please do what should have been done when I first called it to your attention.
Company Response: Closed with explanation

Timely Response

2018-05-10

Tarzana, CA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2018-05-09

Church Point, LA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I was applying for a loan modification and was told to send in documents before 7 business days prior to foreclosure sale date. Documents were sent before the due date and my forms were not reviewed. I only received a denial letter of the modification XX/XX/2018 stating my application was not able to be qualified because they didn't have a complete package. A case manager told me my documents was received on time but not uploaded to my application. The documents was received with an extra day to spare.
Company Response: Closed with explanation

Timely Response

2018-05-09

Kansas City, MO

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-05-09

Winton, CA

Trouble during payment process

Mortgage: Reverse mortgage

Complaint: Ocwen was sent a request for payoff amount of reverse mortgage on XX/XX/XXXX. Ocwen has not responded to this request and will not address the issue when phoned by myself and the escrow title company. Ocwen has made an extra {$370.00} in interest in the time they have delayed in producing a loan payoff amount. Ocwen does not seem to be interested in my satisfying this loan.
Company Response: Closed with explanation

Timely Response

2018-05-09

Foothill Ranch, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: To begin, due to a loss of income, the client fell behind on his mortgage payments. After having applied and being approved by GMAC / XXXX XXXX for a modification. This offer was made in writing by XXXX, who then failed to implement modification agreement. Later the loan was transferred to OLS. My clients continued to attempt to resolve this issue, with no success. After having acknowledged the error and delaying the implementation of the modification, OLS failed to postpone or hold the foreclosure action on my clients property. Later, once the clients were threatened by a foreclosure action, OLS provided a loan modification with different terms and timeframes. In a separate matter, on XX/XX/2017, OLS issued the clients an Interest Rate Adjustment notice which inaccurately provided the wrong payment and interest rate. We are writing to have these issues investigated and resolved.
Company Response: Closed with explanation

Timely Response

2018-05-09

Flushing, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-05-09

Reseda, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-05-08

Marlboro, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ive been trying to work with Ocwn thats my mortgage company for 4 years I tried to do an assumption I tried to do a modification nothing is ever possible I wentctheuva bitter divorce about 2years ago my ex defaulted in court judge awarded me the house Ocwen has been telling me for 4 years I can not do an assumption because there is arrears my ex husband stop paying the mortgage when I filed for divorce. I could not afford the mortgage on my own at the time I was left alone with our XXXX children one of which has XXXX. Ocwen kept telling me all the court did was award me the debt nothing else! I contacted the XXXX XXXX XXXX to help me he has been getting no where either. I was recently told my property is going to be sold on XX/XX/2018 even though we have been working with them. I cant understand why no one will help me. I can now afford the mortgage that my ex husband had, but mortgage company says I have to bring the mortgage current before I can assume the loan, which is now {$73000.00} after all kinds of fees. My mortgage is some how almost {$500000.00} even though the house is only worth {$180000.00} at best it needs slot of work, even if you base it on the other properties in my area still no more than {$230000.00}. I dont know what else to do my son will not handle us having to leave the property the house belonged to my parents we bought it from them 16years ago. Please help
Company Response: Closed with explanation

Timely Response

2018-05-08

Superstition Mtn, AZ

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: I have file a Chapter XXXX BK back in XXXX the Mortgage with Ocwen XXXX Bank account number XXXX was included in this BK. XXXX and XXXX have delete this completely from the credit report. I'm having an Issue getting them to remove it from XXXX. this is affecting my loan Application.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-05-08

Santa Clarita, CA

Incorrect information on your report

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-05-08

Billerica, MA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: XX/XX/18 I contacted Ocwen loan svcs to pay my mortgage electronically by phone which I have done many times over the past 11 years, however this time it did not allow the call and transferred to a human. The rep on the phone told me my husband needed to authorize me so he did, she then said no he needed to put it u n writing. I then told her I am simply giving you money and not looking for any information i want you to take the mortgage payment directly from my account like you have done for the past 10 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-05-08

Cooper City, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response