Navient Solutions, LLC.
Consumer Complaints
There are over 31323 complaints on file for Navient Solutions, LLC.. Dated between 2019-12-15 and 2012-03-01.
Complaints Page 39
2019-08-20
MD
Incorrect information on your report
Student loan: Private student loan
Account status incorrect
Complaint: Beginning in 2018 I informed Navient that I was not a cosigner on a loan for my XXXX. I had been a cosigner on a loan for her that I paid off completely but was not a cosigner on another loan through Navient. I did make payments to the second loan as a courtesy to my XXXX who was struggling financially but never signed on as a cosigner. I went through an extensive process with them that required filing police reports and obtaining a large amount of documentation. They indicated that since I made payments on the loan it indicated that I was responsible for it and they considered me a cosigner. I wrote to them many times without response. My Attorney alsop wrote to them without response. I indicated that I would be happy to litigate their claim but that until it is resolved they should not impair my credit. However, they have severely harmed my credit and caused me to have to pay much more on the mortgage for my home and laon for my automobile Navient remains unresponsive to my requests to not harm my credit and/or to litigate their claim.
Company Response: Closed with explanation
2019-08-20
Houston, TX
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-08-20
Okc, OK
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: Last Wednesday XX/XX/2019 I started receiving calls on my cell phone (# XXXX) from a company named Navient (they are apparently debt collector for student loans). I blocked the number immediately after the second call received Friday XX/XX/XXXX. During this last call I told then that they have the wrong number (in fact I got this number only a few months ago) and to quit calling me. Obviously they did not. This morning XX/XX/2019, they called me for maybe the 10th time, at XXXX XXXX. After a few minutes (at XXXX XXXX) I called them back and told them to quit calling and harassing me, because:
1) It's not my debt
2) I never had student loans. By the way I am XXXX and moved to the US at the age of XXXX, took some classes in college for FREE because my ex wife was a teacher at that college, but I did not tell them this detail
I was pretty upset and told them TO NEVER EVER CALL ME AGAIN, or I would file a complaint with the FTC and the Police for harassment. The person on the phone assured me that my phone was removed from their list. Guess what? They called again at XXXX XXXX Now it's about XXXX XXXX (Central time) and I guess they are going to call again. I am also ready to file lawsuit in state court asking for XXXX for EACH call after the one I have received at XXXX XXXX today, as statutory damages
Company Response: Closed with explanation
2019-08-20
San Gabriel, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Complaint: Over the past few years I have requested (via recorded calls and certified mailed, notarized affidavits) the original indebtness instruments (promissory notes) from Navient. I have not received them.I figured I would give it one more shot. So I requested them again yesterday, via phone call.They have drastically surpassed the allotted timeframe to provide these documents.I have tried diligently to resolve this issue but they are unable or unwilling to provide the essential records though they continue to want payment for unverified loans.This is unlawful and unfair. I demand that I receive the ORIGINAL letters of indebtness within 15 days or I will be forced to take alternative legal measures.This is causing me emotional stress due to its adverse repercussions.Thank you in advance .Signed,XXXX XXXX- XXXX
Company Response: Closed with explanation
2019-08-20
Arvada, CO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have never authorized deferment or have made a payment for any private loans since 2008. On my credit report it says I have from Navient asking for deferment for Private loans. I have Federal Loans that are in deferment through the DTR but never have authorized for private loan deferment. I have email communication from Navient asking for federal, but never private loans. I know Navient is uses deceitful tactics to trick borrowers. I have contacted my Attorney General as well.I am part of the Debt Collective and have contacted the XXXX XXXX that are heading up the lawsuits against XXXX XXXX and Navient.These loans are past the statute of limitations for collections from a school that was shut down for fraud.
Company Response: Closed with explanation
2019-08-20
Kansas City, KS
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Complaint: For the past 30 years my husband conslated student loans which we were forced to consolate at 8.3 percent will not be able to refinance and from a loan. We have tried for 20 years to get public service student loan forgiveness and XXXX forgivenss, but the same patters happen things paper gets lost, they never recieved it, or we never qualify for what ever reason a loan of XXXX has now increased to XXXX because instead of sallie maie and navient helping us they pushed us into forebarance which that company capitalized in thier inrest into the amount that is now. Our salaries will never let us pay that amount off. We are both XXXX years old and will never be able to retire. Naviet and sallie mae are crooks that guided us into debt that we will never be able to pay. We need help!
Company Response: Closed with explanation
2019-08-20
Indianapolis, IN
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Company Response: Closed with explanation
2019-08-20
Ehrhardt, SC
Communication tactics
Debt collection: Private student loan debt
Used obscene, profane, or other abusive language
Complaint: On Monday XX/XX/2019 at XXXX EST I spoke with XXXX XXXX in the Rate Reduction Program Department. I advised her of my concern. She asked a couple of questions regarding my request to apply to the rate reduction program. Follow a brief hold she provided the results of the review. I was not satisfied as the rate of 5 percent increased to 8.5 percent. Once I challenged the rate increased her behavior became very aggressive thus making me become very assertive. She would not provide any details around the rate reduction programs and declined to provide any feedback around the changes to the program, noting this she does not have to disclose that information to me. I feel Navient/Sallie Mae takes advantage of their clients. As a result my payment has increased from {$430.00} to {$530.00}. This is absurd and I don't know how to combat this. I was very vulnerable so I gave in to the new payment as the regular payment is around {$700.00} a month. Please Help!! Sallie Mae/Navient is really taking advantage of their clients. I don't know how they are allowed to continue to service loans.
Company Response: Closed with explanation
2019-08-20
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-08-20
Odell, OR
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Company Response: Closed with explanation
2019-08-20
Powell, TN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-08-20
WI
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Navient used high pressure sales techniques to get me to consolidate my loans and take frequent forbearances. When i asked if there was any down side or reprecussions, they continually said "no". Come to find out that because I consolidated, I am not eligible to have XXXX Loan forgiveness, even though I spent 13 yrs. as a XXXX and 5 yrs. as an XXXX in a XXXX XXXX district. They have continually refused to take responsiblity for this and have consistently denied my application for XXXX Loan forgiveness sighting that my loan consolidation makes me ineligible! Had I known this, I would have never consolidated!
Company Response: Closed with explanation
2019-08-19
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-19
Ehrhardt, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-08-19
Lexington, NC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: My loan began with service by Sallie Mae. Later the loan was sold to XX/XX/XXXX and again later to Navient. The loan was taken out on XX/XX/XXXX. I began paying on the loan after graduation in XX/XX/XXXX. I have been paying on the loan for eleven years and the balance seems to not be going anywhere. The main issues is that in XX/XX/XXXX, I asked Navient for a history of the declining balance. What they provided me did not show payments I had made from XX/XX/XXXX - XX/XX/XXXX as credited to the balance history. This is more then $6,000 in payments. After noticing this, I worked with my bank to obtain proof of these payments. I called Navient and told them of the issue and faxed the cancelled checks to them. Navient sent me an email response stating that since the payments that are not showing on the loan history was when the loan was serviced through XX/XX/XXXX that I would need to contact XX/XX/XXXX. I tried to find contact information fromXX/XX/XXXX. Since my loan was sold to Navient, I no longer had access to my XX/XX/XXXX account online. The website has no phone number or way to reach XX/XX/XXXX. I finally found a phone number for what I thought was XX/XX/XXXX to find it was out of service. I believe there are other payments from earlier in the loan that were not applied to the balance but my bank is unable to go that far back for records. For now, I ask for your help in moving forward with what proof I have of payments to find a resolution to this problem. Any help you can provide for me would be more than appreciated.
Company Response: Closed with explanation
2019-08-19
Palos Park, IL
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: I have been making payments to Navient for their Sallie Mae Smart Option student loan. My loan now totals $XXXX+. I've made payments of $XXXX+ since 2014 and my total has not gone down. I recently found out that my school that I attended, nor did I graduate, closed down. I had no help or notice from the school's closure. Stricken with this loan, I have no idea how I'm going to pay this off. I've spoken with them to discharge the loan, but they refused saying I'm ineligible. I currently have no degree nor do I have the option to go back to school because my credit score is completely broken due to this loan. I asked if there were ways to lower the interest or the principal amount; they gave me no solutions. The school also has not responded to me since they closed, and I am unable to receive any aid. I work and make just enough to cover my rent and loan. I am stuck in a cycle of torment and have no options available.
Company Response: Closed with explanation
2019-08-19
Haskins, OH
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-08-19
Blmgtn, IN
Problem with fraud alerts or security freezes
Student loan: Federal student loan servicing
Complaint: I was called by the number XXXX and was requested my social security number to gain access to my account and then was told they could not gain access and was then forwarded to a dead line. How can I protect my social number now or will they be able to use it to create fake credit accounts.
Company Response: Closed with explanation
2019-08-19
Lewisville, TX
Threatened to contact someone or share information improperly
Debt collection: Federal student loan debt
Talked to a third-party about your debt
Complaint: I started receiving phone calls from my relatives onXX/XX/19 in regards to a debt owed. I had no recollection of the debt it was in regards to. PCR (Pioneer Credit Recovery) has contacted over 10 family and friends in regards to a debt I’m unaware of. Today, XX/XX/19 I received a call at XXXX at my job in regards to student loan debt that I have disputed the amount and received no additional information after the dispute. The guy that called my relatives and employer is XXXX XXXX. The number he called from was (XXXX) XXXX. I advised him to cease and desist calling my job and relatives and friends, as well as myself. I advised him to please email or mail me all correspondence in regards to this matter. The associate stated they’d continue to call my job and me because they work for the government and they have that right. Also, he advised me that my wages would be garnished. I couldn’t continue with the conversation due to being at work.
Company Response: Closed with explanation
2019-08-19
Blmgtn, IN
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Complaint: XX/XX/2019Trying to contact navient and a third party who said they were located in the XXXX answered when I used the link in my email from Navient I called XXXX XXXX XXXX XXXX and there was no regular greeting or dial tone at all, until it rang to what sounded like an extension. a man who didn’t have my account info and didn’t know why I was calling, which was out of the ordinary, answered and had me spell my name. They asked for full social security numbers. My phone said I was calling fishers, Indiana and so I ended the call due to the discrepancy. The man said all navient customer service was located in the XXXX. They had old statuses on my account, and possibly were the same with a woman who Called a couple months ago and didn’t know my information.Calling other numbers brought me eventually to a woman who said she was in XXXX, and I feel very confused by the different locations and distrusting. The woman who said she was located in XXXX said to file this report. My partner in the home spoke with the same apparently third party number- he received three calls although his account is up to date.
Company Response: Closed with explanation
2019-08-19
Scottsdale, AZ
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-08-19
Capitol Heights, MD
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-08-19
OH
Communication tactics
Debt collection: I do not know
You told them to stop contacting you, but they keep trying
Complaint: Repeated calls three to 4 times a day, Harassing family members and threatening them fro personal information, as well as calling an office I am contracted with not employed and falsifying why they need to speak with me even after I have told this company to stop calling there and stop calling family members. It is against my company policy to get these calls.
Credit company is called pioneer credit also goes by ph # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-19
Patterson, MD
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I didn't know anything about this until I spoke with XXXX but according to XXXX when NAVIENT transferred all of my loans to them they were informed that Loan A was an income indigent (not sure if that is the correct way to say it) loan. According to XXXX, NAVIENT stated that back in XXXX, 2016 I agreed to change this one loan to this kind of repayment loan. I did not do this because I had already submitted my application to the Dept of ED for loan forgiveness and requested that ALL loans be on hold until the investigation is completed. Also, why would I do this for one out of all of the loans they had for me? Because of this I couldn't consolidate all of my loans when I tried to set up a future repayment plan. No documentation was ever received because if it had I would have disputed this with them back in 2016 and going forward.
Company Response: Closed with explanation
2019-08-19
Miami, FL
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Closed with explanation