Navient Solutions, LLC.

2019-08-12

Oak Ridge N, TX

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Complaint: I was in school and or unemployed and they would still charge me interest on the loan amount even though I qualified for deferment. Further, this decision ruined my credit and they have not acknowledge the error and fixed it. My loan is with Navient
Company Response: Closed with explanation

Timely Response

2019-08-12

Phila, PA

Incorrect information on your report

Student loan: Federal student loan servicing

Account status incorrect
Complaint: I have two student loans on my account with says im delinquent however the student loans were transferred which have ive been paying off and is in good standing. This is effecting me badly. Department if edu/naviet which was open XX/XX/2013
Company Response: Closed with explanation

Timely Response

2019-08-12

OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: My story is like most stories held by others who are anxiously awaiting Public Service Loan Forgiveness. I was the first in my family to attend college and I went on to pay my own way through undergraduate and graduate school at two of the top universities in Ohio. As a kid growing up in the city of XXXX, I always knew I wanted to help people and make a difference ; but I didnt know exactly what career path that would lead me to. I graduated from the University of XXXX in XX/XX/XXXXwith a XXXX in XXXX and I was one of the first students to receive a XXXX in XXXX XXXX XXXX XXXX. I knew I had to pursue graduate school if I wanted to be employed and afford to live on my own. I immediately entered XXXX XXXX XXXX Universitys XXXX XXXX school and worked diligently for two years to receive a XXXX XXXX and XXXX XXXX XXXX XXXX. Knowing I was graduating during the Great Recession, I acted quickly to find ways to manage my looming amount of student loan debt. I was entering the XXXX XXXX field where my first job was starting at {$26000.00} with long hours and unsafe conditions. Unlike many of my fellow classmates, I didnt have financial assistance available from my parents or other means to pay for my education. I was fortunate to have an aunt who allowed me to live with her for many years in order for me to be able to afford my monthly student loan payments and also continue to provide financial support to my aging parents. I found the PSLF program my last year of graduate school and immediately had my eligible loans consolidated, entered an Income Based Repayment Plan and made every monthly payment. I spoke with the loan companies and the Department of Education regularly to ensure I was correctly enrolled and waited as patiently as I could for details to arise about how the PSLF would work. Once more information became available regarding the PSLF, I completed paperwork and submitted it to ensure that I was maintaining my eligibility for this program. Over the last ten years, I have worked at five different places of employment, all of which have met the qualifications for PSLF. I have submitted all necessary paperwork, often multiple times due to the mishandling of documents by the loan servicer. I made numerous calls to clarify and correct information and to verify I was still eligible and on the path for PSLF. I have never deferred, defaulted or missed a single loan payment. Not all public service jobs are alike. In the XXXX XXXX field, the employment opportunities are often long hours, low pay, and high stress which leads to compassion fatigue, XXXX XXXX and burnout. Ive read many articles related to the hardships people are facing due to misleading information about PSLF. Stories from doctors, lawyers, teachers and others. I want someone to be sure to tell the story of XXXX XXXX. In these last ten years, I worked in residential treatment facilities, major healthcare systems, public education, and government offices. I have worked with children who experience severe sexual and physical trauma, foster care families, individuals fighting cancer and our aging population. I have developed trauma therapy curricula for children with autism, wrote policies to prevent interpersonal violence in schools, and led innovative programs to address the opioid crisis in our communities. I did this work because I have an unwavering belief my purpose is to serve. I did this work because I have seen how our systems continue to fail and harm our neighbors, schools and communities. I didnt go into this field to make money or even with the knowledge that PSLF was an option. I did it to pursue my purpose to serve and try to use my gifts to influence change. And honestly, that mission has come at a cost due to the amount of sacrifices I have made to maintain my eligibility for this PSLF. Sacrifices that look like forgoing better paying job opportunities, not building a substantial savings account to buy a home, and staying in jobs where I have been physically assaulted. Ten years ago, I graduated with my XXXX degree and started this PSLF journey. That passion fueled, service driven woman who was ready to work hard and change systems is worn down by a series of failed promises. The year I have been waiting for has come and I unfortunately do not know what lies ahead. I have completed all the necessary steps for the PSLF and have been informed over the last several months by the Department of Education that they are now manually counting my payments to determine my eligibility. They state this could take up to a year to complete. I have called relentlessly over these last ten years, took names and employee ID numbers, received different confirmations and various stories related to the fate of my student loans. I have watched them lose my paperwork several times thus delaying processing. Because of the high interest rates, my total loan amount is reaching well over {$100000.00}. But I dont have any answers. The Department of Education has informed me this week that they do not either. They are unable to give me any information related to my PSLF status and if I will even have my loans forgiven. I am so close and yet also so far away from knowing what direction I am going in. I have put off opportunities not only to make more money to support myself but more importantly, to effect change on a bigger level than any nonprofit I have ever worked for. I cant move to fulfill my dreams of living near my family or starting a family of my own in fear of jeopardizing my PSLF eligibility. My story is like many others who have been working in the XXXX XXXX field and tirelessly pursuing PSLF. Our field cant survive without this kind of loan relief. In a time where we need more XXXX XXXX we are at great risk of losing an entire industry of helpers. When I speak to students, interns and new hires looking to be in XXXX XXXX or the nonprofit sector, I have to have an honest conversation with them about the risks that come with choosing this career path. Not only do we face the risk of violence, burn out and high stress levels, we also now carry the burden of not knowing if we can financially care for ourselves and our families because of the choice to be of service. For something that should feel like a gift, it is starting to feel more like a punishment. I hold a lot of privilege as a XXXX woman who has received a graduate level degree and maintains a successful career. I do not take the opportunity for PSLF for granted and have gone above and beyond to meet the qualifications for this program. If sharing my student loan debt experience can help catalyze change to support others in this field than I want to be sure I use my voice as an instrument of change. I appreciate you taking the time to listen to my story and I would be grateful for the opportunity to discuss this further. Timeline Please note : calls were made regularly to verify eligibility for PSLF, paperwork was submitted regularly and on time to prove income for IBR, payments were made monthly with no lapse of time or delay. I have documentation and proof of payment since XX/XX/XXXX. XX/XX/XXXX- graduated from the University of XXXX XX/XX/XXXX-graduated from XXXX XXXX XXXX University XX/XX/XXXX- applied for loan consolidation with XXXX XXXX XX/XX/XXXX-application accepted and loans consolidated through XXXX XXXX with Income Based Repayment ( IBR ) XX/XX/XXXX- received a letter stating XXXX XXXX sent me an Income Contingent Repayment ( ICR ) letter in error when I have and continue to be on the Income Based Repayment ( IBR ) plan. XX/XX/XXXX-XXXX XXXX informed me that they were transferring my account to XXXX XX/XX/XXXX-received notice from XXXX they were putting my loans in forbearance, rectified via the phone that this was an error due to glitches with loan transfer from XXXX XXXX. XX/XX/XXXX- Employee Certification submitted to XXXX XX/XX/XXXX-notification from XXXX that my loans are to be transferred to XXXX XX/XX/XXXX-employee certification submitted to XXXX XXXX XX/XX/XXXX-Employee certification re-submitted to XXXX XXXX XX/XX/XXXX-received notice from XXXX XXXX that only employment from XX/XX/XXXX-XX/XX/XXXX is recognized as certified employment for PSLF. Spoke with representative on the phone that this is an error and still reviewing. XX/XX/XXXX-received letter from XXXX XXXX stating that I have only made 50 qualifying payments total and that I have 70 more remaining putting me at a PSLF eligibility date of XX/XX/XXXX. XX/XX/XXXX-spoke with XXXX XXXX regarding letter and was informed this was a blanket letter that went out to all borrowers and that my Employee Certification was approved ( please note I did not receive any kind of electronic or written notification ) and that the final step is to manually county my remaining payments. She stated this could take 1 month to 1 year. XX/XX/XXXX-Contacted XXXX XXXX to follow up on status of manual recount of repayments. Was informed that my loans are still being recounted and that I should not contact as XXXX XXXX will notify me when the review is complete. XX/XX/XXXX- received another update from XXXX XXXX stating they reviewed my application and once again same results, 50 payments made, 70 remain. I contacted them because this was a more detailed letter that stated this year alone I only made six payments when I had the payment record right in front of me on their website. I was informed that if I had payment documentation to upload it to the website because they are very overwhelmed and could use the help. XX/XX/XXXX- all ten years of loan payment documentation as well as IRS statements were uploaded to my XXXX XXXX file. I contact XXXX XXXX on XX/XX/XXXX to ensure they received it and they verified they did and they would mark it as escalated. XX/XX/XXXX- received an electronic letter stating During a review of your loans, we removed an Administrative Forbearance that was previously applied to your loans because we received updated information that changed your eligibility. See below for updated details on your impacted loans. XX/XX/XXXX- received an email update informing me that my payment count review has been updated and that I am scheduled for PSLF XX/XX/XXXX XX/XX/XXXX- contacted XXXX XXXX who informed me that my initial payments in XX/XX/XXXX/XX/XX/XXXXwere not under the correct plan so they dont count. She also informed me that payments from XX/XX/XXXX until now have not been counted because I need to resubmit Employee Verification forms. **None of this information has been provided to me in the past and I have had regular if not weekly phone calls with DOE . XX/XX/XXXX- error found on employee dates and DOE corrected it and increased the qualified payments to 98 and a PSLF for XX/XX/XXXX. This is still an inaccurate count.
Company Response: Closed with explanation

Timely Response

2019-08-12

Durham, NC

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: I was attending classes through on line studies at XXXX University in XXXX, NC.I am not quite sure what happened as I was working full time and taking on line classes and I became quite ill and notified the school and they told me that I owed them XXXX. as I withdrew at the wrong time but my health condition affected my concentration and I though it best not to continue.I really didn't take that many classes at XXXX but somehow they were able to allow me to think that I was borrowing federal student loan money and I want to know how I am in debt for private loans and they recently lowered the amount to XXXX according to your last complaint closed status. I believe that lowered the full amount from XXXX to XXXX thanks to your investigation. However, I was not exactly satisfied with the conclusion of that complaint as they may have lowered the amount but they also want me to pay XXXX a month and after paying for rent, utilities and groceries, co-pays and premiums, I do not have that leftover to pay. The emotional turmoil that I went through when I found out the XXXX due in private student loans did not only affect me but I kept talking about it to my XXXX year old daughter who was also XXXX and we both paid rent and lived together for the last five years of her life. We were two XXXX people trying to do our best. However, my anger about this outrageous amount of money was something I couldn't stop talking about. My daughter passed away XX/XX/2018 and I have to live with the fact that I kept complaining about these private student loans. You will notice throughout all of my studies that I never took our private student loans until I went to XXXX. All of the loans were done on line.1) My complaint now is how did XXXX get that kind of money for someone taking 1 class every six weeks. Why I signed the forms on line not realizing it was private and not federal?2) Why XXXX allowed me to borrow that kind of money?3) XXXX says I still owe them XXXX because when I became XXXX, I withdrew from a class just a couple of days after they could collect funds from the government and they continue to put interest on this money. This is due the school and not part of the Private Loan Complaint I have already issued. 4) I can't realize how this all happened and how the Private Student loan collectors can expect me to pay XXXX a month and you just accepted their conclusion and closed the case. I am not sure why you accepted their conclusion of XXXX per month.5) My federal loans were put in permanent discharge.6) I put all of my XXXX forms through to the private student loan foundation and they still came back with that high monthly payment.Please help me figure all this out and please do not accept there answer of XXXX a month when my take home from Medicare Social Security is XXXX and my health is getting worse not better. I have three other conditions since I was first diagnosed. I pay XXXX in rent and this is how high the rents are as I am sharing with two other people at a different location.XXXX per month for food.XXXX per month for co-pays that include my prescription medications, XXXX XXXX and physician visits.XXXX towards credit car payments that I have to use as I run out of money on some months as my prescriptions, groceries run over and I have to use the cards. XXXX for water and electricI have to use XXXX as I too XXXX to use a car so it's approximately 150.00 in charges for getting to my doctor appts.
Company Response: Closed with explanation

Timely Response

2019-08-12

Spring Hill, FL

Getting a loan

Student loan: Private student loan

Fraudulent loan
Complaint: We started this journey in XXXX, with the hopes of an education and a bright future. Now over 20 years later we are deeper and further in debt than when we left our school, and there is no end in sight. There has been precedence set in the mishandling of loans and deceptive practices from the schools these loans originated. In XX/XX/XXXX, Sallie Mae, the countrys largest student lender, agreed to pay {$2.00} XXXX to settle allegations of inappropriate anti-competitive relationships with colleges brought by New York State Attorney General XXXX XXXX. The claims mention such practices as revenue sharing and preferred lender list. The schools would get monies from SallieMae/Navient by having more and more students accept loans from them. The larger the loans and the more loans, the more money the school would receive. One of the colleges specifically mentioned in the case was XXXX University. This was also brought to the forefront in early XX/XX/XXXX, Attorney General XXXX ( Pennsylvania ) sued Navient for deceptive practices. Within the lawsuit XXXX University is one of the schools that is explicitly named. The claims states Navient continued to increase the amount of subprime loans offered, which increased the overall amount of loans they had. However, to get more legitimate loans, the company became a preferred lender at many schools. To become a preferred lender Sallie Mae agreed to pay schools for the amounts and number of loans they sent their way. XXXX XXXX was the associate director of Financial Aid for XXXX at the time, and he is on record in numerous documents stating how schools cant choose the federal servicer of student loans, but for private loans Sallie Mae is clearly the largest provider of private loans. This continued practice of being a preferred loan provider provided incentive for these schools to provide students with the opportunity and need to take out more and more loans. This practice encourages higher tuitions, and making getting degrees more and more difficult, so you may have to re-enroll or even take more loans to complete your degree. My husband and I both attended XXXX University prior to XXXX. My husband attended XXXX XXXX and I attended for my XXXX in XXXX XXXX. Both degrees were high in expense to earn, but even more important was the deceptive practices by the school and Sallie Mae to show you your entire degree could be paid for with loans, and even books and living expenses. Sallie Mae had the habit of loaning monies to students well beyond the cost of tuition and books. XXXX never gave you any other option for borrowing money, except for SallieMae. You had no choice, or at least were not made aware of other choices. To make matters worse the two degrees we tried to achieve were riddled with deceit and encouraged taking out more monies than needed for tuition. Lets start with the XXXX of XXXX XXXX. Even though I passed every class with As and was near the top of my class XXXX would not give me my degree, unless I quit my job, took out more loans to live from, and XXXX XXXX. XXXX XXXX is experience, and not something that should be part of an education requirement for the degree. To make someone quit their job, and take more loans, especially when they are rewarded for such by SallieMae, is a deceitful practice riddled with conflict of interests. This deceit and conflict of interest was even more brazen in the XXXX XXXX. My husband was accepted and during his first year of school it was told to the students the school required them to cut the bottom 10 % of students every year. This means 30-40 % of your class would never graduate with a degree even if you have more than good grades. For instance, the lowest grade to continue on every year is a 2.975, but it was not based on scores, but rather you were graded against the tests of the other students. In other words, it was up to the XXXX to determine who was better than others, instead of letting the grades and facts determine who continues. The worst part of it, was they said the bottom 10 % would be able to reapply and come back the following year for school. This practice seems to have been encouraged by the bonus money and rewards provided by SallieMae to encourage the XXXX XXXX to cut 10 % of the students so they would reapply and take out more loans. Again, this is a deceitful practice and conflict of interest, encouraged by the pursuit of monies given by Sallie Mae as incentive to make students, and find ways to get students to take more loans out from SallieMae. In XX/XX/XXXX, the CFPB filed a lawsuit against SallieMae/Navient. One of the main claims is obscuring information consumers needed to maintain their lower payments : Borrowers who successfully enroll in an income-driven repayment plan need to recertify their income and family size annually. But Navients emails and annual renewal notice sent to borrowers failed to adequately inform them of critical deadlines or the consequences if they failed to act. Navient also obscured its renewal notices in emails sent to borrowers that did not adequately alert them about the need to renew. Many borrowers did not renew their enrollment on time, and they lost their affordable monthly payments. This would have caused their monthly payments to jump by hundreds or even thousands of dollars. When that happens, accrued interest is added to the borrowers principal balance, and these borrowers may have lost other protections, including interest subsidies and progress toward loan forgiveness. The CFPB case, is just one perfect example of the many examples how our loan has been mishandled from the beginning. In the early part of our loan repayments we would request an income-based loan repayment program. The program would last for a couple to three years without any notices or indications it would go up. Then we would receive a new bill with the increased payment amount. We would call and SallieMae would be glad to lower our rates as long as we provided indication of income, which was always just a verbal amount ( more on this later ). The issue is it would count against us and would raise interest, payments and more because we did not call in right away. This would always happen when the income repayment period would end. That was just one mishandling. The second is the 20 year repayment then forgiveness plan. Not until a couple years ago when I called to find out how much longer we have until the remainder of the loans will be forgiven, they mentioned we never enrolled in the plan. This plan was never told we had to enroll to take advantage of it. They said we could enroll now, which means when we are 60+ years old we would be done paying. That means we would have paid interest for over 40 years on our loans, because no one advised of the requirements for the plan. Again, the way they hide and withhold information is not in the best interest of the accountholder, but rather what is in the best interest of big business. The third way SallieMae/Navient mishandle accounts is to let you repay whatever you want without explaining how it will affect your length or terms of repayment. They also dont advise you of how much will go to principal or interest. They also do not verify income when asking for an income repayment program. Our payments were going up again, and we called to have them stay the same at the very least. The lady asked how much we made, never verified with documentation, she said she could take us down even lower than our payments were previously. We got our first bill looked and determined our monies are going to interest except for pennies every third month, which goes to the principal. To this day Navient, just like SallieMae, does no advising and is not looking out for the accountholders. I am not asking for any restitution or something unfair. My husband and I have paid at least what we originally owed, or even over what we originally owed, and still have no idea how long or when the payments will end. The way Navient has us setup and making payments means we will pay until we die. I am asking the remainder of our loans be forgiven at this point, as if the 20 year period had taken affect. The deceit and mishandling by XXXX University. The Preferred lender program by SallieMae with XXXX University created an environment of double standards in which it was beneficial to prevent giving degrees and encouraging more and more loans be granted above and beyond the tuition amounts. The mishandling, and appropriation of the account, including through the repayment program provided this year is in no way beneficial to the accountholder, and the fact the 20 year forgiveness program had to be enrolled to take advantage was never explained is just one more way SallieMae/Navient wish to keep lenders in debt and never repay the loan, but rather continue to just pay interest. Precedent has been established in all the cases listed above, and are the same errors and deceptive practices used on my loans.
Company Response: Closed with explanation

Timely Response

2019-08-11

Collierville, TN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-08-11

PA

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Complaint: Student loan was originally made from Sallie Mae now Navient. We, myself & co-signer receive at least 2 phone calls per week & numerous e mails plus mails regarding these loans. They have been in forbearance/deferred to the max and currently the harassment has been overwhelming. I have spoken to them numerous times explaining our current situation which is, my mom & co-signer was diagnosed with XXXX XXXX & can not work nor receive any income from XXXX. Because of this unfortunate issue, I have taken over not only all the household expenses, but my mom 's expenses plus my own. My husband works part time & he pays his own expenses as well as some household expenses. In XX/XX/2019, I fell at work & XXXX XXXX XXXX which recently I had XXXX on & am currently on XXXX XXXX for the next 12 weeks. Whenever I speak to Navient and try to work something out, they do get very nasty & ask how I pay my other bills or tell me about a higher power to pray to. This is not sitting well with me at all. This past week I received 2 calls XX/XX/XXXX & XX/XX/XXXX 6 days apart & the rep. dismissed my comment about it, 8 emails plus my daughter received the same, then paper mails we both received. We are fully aware of the debt owed however, we are trying to work with them & are very demanding & get a little personal. And the phone calls keep coming.
Company Response: Closed with explanation

Timely Response

2019-08-11

Discovery Bay, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I am a victim of the XXXX college scheme and i was enrolled at the time of its closure. All my my loans were discharged and should be due to not completing the program due to its closure.
Company Response: Closed with explanation

Timely Response

2019-08-11

IL

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Complaint: Twice I have made arrangements with Navient to pay $XXXX XXXXo delay my payments and twice they have not taken the prearranged payment and placed it on my credit report. They state that for what ever reason it was not withdrawn from my bank but there were funds available each time in my account. When I seek alternatives to lower my payments or consolidate my loan they tell there is no options. I try to refinance the loans with another company but cannot because the loan is not current. I feel that the company purposely traps lenders into pay extremely high rates with them and prevents me from seeking other options that are more affordable for me to repay.
Company Response: Closed with explanation

Timely Response

2019-08-11

North Hollywood, CA

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Complaint: 1. As of XX/XX/2018 my Federal Loans disappeared from my acct. I double checked with navient and they couldnt find them. I had no way to pay them. I checked on student loans.gov to check if my loans were still active and with Navient. 2. I then was blocked off the website. Now both private loans and Fed Loans are not visible online. I opt you for paper statements. I have no way of viewing my loans or paying them online. 3. I have been calling them for over 3 months regarding website issues and they have done nothing. I have been harassed for payments but they do nothing to allow me to view my loans to pay them. I been told they have a note in my acct regarding my issues. But no one has helped me in 3 months.
Company Response: Closed with explanation

Timely Response

2019-08-10

Alafaya, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-08-10

City Of Sunrise, FL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-08-10

Itasca, IL

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: Called SallieMae several times about the cost of loans being repaid while still in school .All they offered was a 12 month payment of {$25.00} per loan.They didnt say any other options were available and didnt explain how much more money on the loans/interest would have to be paid after agreeing to this payment.
Company Response: Closed with explanation

Timely Response

2019-08-10

NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I have noticed once I went on repayment based on my income, my statements no longer show interest accumulated on a month to month bases. Also noticed it does not show the extra payments being paid. My balance does not show a difference after payments were made. I also am noticing my subsidized account is not dropping and the interest is accumulating and unsubsidized loan shows a very small payment. I have made payments that would cover both loan interest for a month. Instead my student loans are barely dropping. My understanding is my interest should be around {$300.00} to {$350.00} but when I have paid {$400.00} a month the payment is only being made to the unsubsided account. I was lied to on the phone because prior to my paying my loans back, the website showed my monthly interest. My payments are not being applied to all my interest cause the interest is going up not down.
Company Response: Closed with explanation

Timely Response

2019-08-10

Phoenix, AZ

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Problem with personal statement of dispute
Complaint: i was told that if I consolidated all my student loans that all old late payments and charge offs would be removed from all three reports. XX/XX/2018 my loans were consolidated and items still on report. also have XXXX XXXX XXXX helping with credit repair since XX/XX/2018. They have gotten a lot of the late payments removed. Still have about 68 items left between all three reports left.
Company Response: Closed with explanation

Timely Response

2019-08-09

Jersey City, NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: I had taken a loan from Sallimae which later was taken over by Navient. I have been very good with my loan repayments. Always on time as I am on auto repayment I havent missed even 1 payment. While signing the loan I very clearly remember it saying that if I am good with my loan repayment I will get a loan forgiveness for my last 6 months. However few months ago they increased my stating the the loan doesnt add up. I wasnt sure and now I think I am basically paying off the last 6 months loan forgiveness loan. I am am so upset. I dont have the time to fight them but I think they should be punished if they stealing money from hardworking taxing paying individuals Have attached a document stating my loan amount is changed. I had a fixed rate of interest and didnt default but they increased my payment which I am sure is to cover the last 6 months loan forgiveness for paying on time.
Company Response: Closed with explanation

Timely Response

2019-08-09

MS

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Sallie Mae originally had my loans and now, Navient has them. I have attempted since the very beginning to acquire about student forgiveness since I worked as a XXXX XXXX for 10+ years in inner city and XXXX XXXX XXXX. However, I was always given inaccurate information, etc. since XXXX and XX/XX/XXXX. Unfortunately, my loan has been mishandled. The history reflects that its been more capitalized interest and late fees than payments. Again, I have sought, written, talked and advocated for YEARS to obtain loan forgiveness. According to Navient as of XX/XX/XXXX, I had the following : Voluntary forbearance - used 60 months which is the max ; Unemployment forbearance -used 36 month which is the max, and no economic/hardship deferment or burden forbearance entitled for 36 months. I worked for a school system as a XXXX XXXX XXXX for 10+ years from XXXX. In starting my career, I started to pay a minimum amount towards my student loans.But throughout the years and with various hardships, I could not pay. So, I communicated with Sallie Mae/Navient still asking for loan forgiveness. I was given various information about contacting the Dept. of Education ( which I did and local agencies, too ) but I never could acquire how to do it. Eventually Sallie Mae/Navient began to introduce forbearance information, etc. and I started to make application to seek remedy. Then, I moved to the State of Mississippi in XXXX, XXXX. I changed jobs and eventually lost my job. Navient throughout my move and life circumstances has not provided any information about new loan forgiveness program or not much of anything else except a forbearance. Until, XXXX, XXXX, I recently learned through Navient about the Income-Driven Repayment. During that time, I thought the plan was the Obama Student Loan Repayment plan based from the information given by Navient. However, I was eventually told months later that I did not qualify for the program, but I was in the income-driven repayment plan program! What is that? This information was not fully explained nor did I fully understood. If so, I would have been advocating about acquiring this program years ago. Since Navient told me about the program in the midst of reapplying, I talked with a supervisor, XXXX, to asked about retroactivating the years I missed being in the program since, I was not informed by Navient. She said that the company could not retroactive it. Regretfully, Sallie Mae/Navient has steered a stuggling borrower toward multiple forbearances instead of income-driven repayment plans. The information is there. I've asked for all of the times I received a forbearance but the information is not located ANYWHERE on my profile. So, for the 2nd time, THEY ARE SUPPOSE TO SEND ME THE INFORMATION!!!! In conclusion, in just finding out about this information also has created another problem because it has resulted in misallocated of payments, how to enroll and re-enroll in IDR, unnecessary interest occurring and negative credit strikes due to Sallie Mae/Navients ' business practices. I believe that several lawsuits including the State of Mississippi have issued information about the same thing I am talking about.
Company Response: Closed with explanation

Timely Response

2019-08-09

Effingham, KS

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Complaint: In XX/XX/XXXX I graduated from XXXX XXXX XXXX. I borrowed {$58000.00} on a private loan. This amount is key. After graduation and my 6 month grace period I couldn't afford the initial payment of roughly {$400.00} per month. I sent in partial payments but the Sallie Mae/Navient worker on the phone told me they wouldn't accept partial payments. So they advised me to go on a forbearance. They didn't explain fully what would happen to my loan in regards to interest and capitalized interest and accrued interest. I was young and ignorant. They said my payment would go up slightly but hopefully I would be making more money at that point. I ended up putting my loan on an 18 month forbearance. At the end of that they told me I ran out of the option for forbearance so I had to start paying. My payment went from roughly {$400.00} a month to over {$850.00} a month. My disbursement amount on the loan on XX/XX/XXXX was {$96000.00}. So from the time I graduated in XX/XX/XXXX until XX/XX/XXXX my loan went from {$58000.00} to {$96000.00}. That is {$37000.00} more than I borrowed due to capitalized accrued interest. This is my first issue. This is criminal and corrupt. I was blatantly mislead and my monthly payment more than doubled. I had to make these payments because they didn't give me another option. So I had to move my wife and XXXX kids into my in-laws basement for over 18 months just to stay afloat. Here is my second issue. To date I've paid {$67000.00} on the private loan and according to Navient I still owe {$92000.00}. This is criminal. I've paid more than the original amount on my loan before the mislead forbearance. I understand paying interest but this is lunacy. So in 11 years I've paid over {$67000.00} and my loan has only gone down {$3200.00}. Again, this is criminal. At this rate it will literally take me 310 years to pay off the debt. Do the math! This beyond absurd. I've tried talking to Navient but I can't get past their normal hourly paid call center worker. They don't care about me. I need help and relief. I've already paid 112 % of the original amount borrowed yet I owe {$92000.00}. Please somebody help me!
Company Response: Closed with explanation

Timely Response

2019-08-09

Discovery Bay, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: This student loan was for my daughter who requested a deferment because she graduated from college with her XXXX.XXXX in XXXX in XX/XX/XXXX. Moreover she was still in school in XX/XX/XXXX - shows 60 days late ... also XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ... she was still in school ... In XX/XX/XXXX it shows 120 days late ... could you please correct this ... thank you in advance.
Company Response: Closed with explanation

Timely Response

2019-08-09

Allen, TX

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-08-09

Arsenal, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-08-09

Memphis, TN

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with non-monetary relief

Timely Response

2019-08-09

San Antonio, TX

Dealing with your lender or servicer

Student loan: Private student loan

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-08-09

Ft Myers, FL

Getting a loan

Student loan: Private student loan

Fraudulent loan
Company Response: Closed with explanation

Timely Response

2019-08-09

Maynard, MA

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Complaint: Date : XXXX A spreadsheet is attached to illustration the complaint below. I have three loan accounts with Navient. One of which was paid off online on XX/XX/2019 and the balance has been negative ( overpayment ). But today, Navient website said I still owe them {$81.00} in principal and {$0.00} in interest. This is totally unreasonable and I think even a fraud for CFPB to look into. The balance was negative, meaning I didn't owe them for that loan anymore, but they just came back and say I do. I believe they are not doing their business ethically, and it's very deceptive, taking advantage of the customers. And I was on the phone with multiple people for over an hour. No one could help me close the account that was paid off. And I have to see balance building up for the debt I already paid off. In addition to the above loan, I have another issue with another loan, of which the agreed-upon interest rate is XXXX %. But today I see the principal increased {$15.00} by way of capitalization of interest. This is unreasonable because I do not have balance due, payments were made on time. Why this " punishment '' of capitalization of interest? What's more is that the interest portion increased by {$30.00}. This is also upsetting because the XXXX % daily interest should have been {$5.00}, let alone that they capitalized {$15.00} to principal, and there was no corresponding adjustment made in the interest portion. I'm very disappointed at and frustrated with Navient, I don't know if it's an honest mistake of their system or they are defrauding their customers. I hope CFPB can help me resolve the issues with Navient. If they are defrauding their customers, please help protect the public with the power you have.
Company Response: Closed with explanation

Timely Response