Navient Solutions, LLC.

2019-01-02

Neotsu, OR

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-01

East Brooklyn, CT

Communication tactics

Debt collection: Private student loan debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-01-01

Flushing, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-01-01

IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I am filing this complaint against Navient due to their failure in offering repayment options and advising my loans to be placed in forbearance. When my loans came out of deferment in XX/XX/XXXX, it was suggested by a representative of Navient that consolidation was my best option, even though some of my loans ' interest rates were extremely lower than my current interest rate. After consolidating in XX/XX/XXXX, a representative calculated my monthly payments. Based on those calculations, my payments were just over {$1600.00}, which I struggled to pay. After asking a Navient representative if I could get those payments reduced, I was advised that forbearance was the only option until I could determine how I could afford those over {$1600.00} payments. I was not given any other option for a reduced monthly payment. In fact, I sought financial help, and it was at that time I Iearned of the different repayment options available. When I eventually enrolled in a repayment program in XX/XX/XXXX, my payments were extremely low, about {$100.00} to {$150.00} a month. When I questioned the payments, I learned that they were calculated on tax returns from year XX/XX/XXXX, I was still in school, and my income was vastly different in XX/XX/XXXX than in XX/XX/XXXX. How could Navient overlook this error? Was it intentional? Upon recertification in XX/XX/XXXX, I learned that my payments had ballooned to over {$1000.00}. This was due to yet another failure of Navient to thoroughly inspect paperwork properly. There are multiple failures by Navient and their representatives that have led to capitalized interest of over {$50000.00} in 2 years. These failures on behalf of Navient are predatory lending practices, that have truly caused me severe XXXX. I have become sick, and even fell into a XXXX state, as this dark cloud of debt does not seem to be clearing at all. I have been forced to move in with family as I struggle to make these monthly payments. What can be done to correct the failures and predatory practices that I have experienced with Navient?
Company Response: Closed with explanation

Timely Response

2019-01-01

GA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Around in XX/XX/XXXX and XX/XX/2018. I called in regards to lower my monthly payments. I submitted my pay stub from XXXX XXXX and I made {$12000.00} this year. After I applied for the income driven repayment plan, they decieved me and said that i could qualify for $ XXXX/month for a year. They lowered my monthly bill but only to the point that it calculates out that i made {$22000.00} that year. I did not make {$22000.00} .... i made {$12000.00} as stated in the pay stub. This is unfair and it should be based on my real salary. Please help me fix this.
Company Response: Closed with explanation

Timely Response

2019-01-01

Lewisville, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: XX/XX/XXXX - Went online to Navient to pay off some loans infull. I paid off {$14000.00} worth of student loans. I received a confirmation email that my payment for the full amount was submitted. XX/XX/XXXX - Received an email from Navient stating only {$10000.00} has been paid off. I went online my check my bank account and the full {$14000.00} has been taken out. I contacted Navient but could not get passed the machine to human that could help me with my problem.
Company Response: Closed with explanation

Timely Response

2018-12-31

Phoenix, AZ

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2018-12-31

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-31

Rainier, WA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-12-31

New Bedford, MA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with monetary relief

Timely Response

2018-12-31

Detroit, MI

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: On XX/XX/XXXX I received an email from Navient that my 12 month income driven repayment plan ( IDR ) will end soon, which would result in my monthly payment amount to increase to {$1800.00} starting XX/XX/XXXX. At the time under this plan, I would pay {$50.00} per month across five loans. I re-applied for IDR as soon as I received this email. I expected an increase in my monthly payment to be around {$200.00} to {$300.00} due to an increase in my income from the past year. On XX/XX/XXXX, I received confirmation from Navient that my IDR renewal had been approved. I continued to make monthly payments as usual, paying my monthly payment via auto pay and making additional payments when possible. In my Navient account I received a new document on XX/XX/XXXX that my new monthly total starting XX/XX/XXXX would be {$1600.00}. On XX/XX/XXXX I called Navient asking them to review my new monthly total forXX/XX/XXXX. I stressed that I am concerned with the payment amount, that I am hesitant to make any additional payments if my payment amount is {$1600.00}. The customer service agent noted that I was ahead of one of my loan payments, which may have affected the XX/XX/XXXX loan amount to be reflected correctly. The agent stated that they would escalate this issue and that I should see a resolution to this issue by XX/XX/XXXX. They said that if this issue is not addressed by XX/XX/XXXX to call Navient back. The agent stated that this amount is definitely not correct and should be a monthly payment of {$200.00} to {$300.00}. On XX/XX/XXXX I received two new documents from Navient. The first document stated that my new monthly payment total for XX/XX/XXXX would be {$1600.00}. The second and most recent document stated that my new monthly payment total for XX/XX/XXXX would be {$1800.00}. It appeared to me that not only was the IDR I filed in XXXX not applied and resolved, but the amount had in fact increased by {$240.00}. After reviewing these documents I called Navient. I wanted this issue resolved immediately, as I was concerned that the holiday season could further delay my issue.The customer service agent I talked to stated that the reason for the incorrect monthly payment amount was because I was ahead of one of my loan payments and that they would need to refresh the counters. They stated that unfortunately this issue would take about two weeks to resolve, meaning it would not be resolved by the first monthly payment due date for XX/XX/XXXX. I asked why this issue wasn't already resolved. The customer service agent stated that you need to request for counters to be refreshed and that you need to request that you want an income driven repayment plan. I stated how am I supposed to remember to remind Navient to refresh counters if this information is not provided to me in advance. I applied for IDR and in my call on on XX/XX/XXXX I stressed that I want the my XX/XX/XXXXmonthly payment amount to reflect IDR. How am I supposed to remind Navient of an internal process they need to complete in order to finalize a request? I requested a hold on my account or some sort of reprieval. The customer service agent stated that they could not provide any of the suggested solutions and instead my first payment amount for XXXX would go in forbearance. I requested to speak to a supervisor. Unfortunately, the supervisor was unavailable. However, the customer service agent stated that they will address my issue in 48 hours to reflect the correct monthly payment amount for XXXX. ( The agent also reviewed with me payment options. They stated that when making an overpayment you can select whether this payment delays your monthly payment or if you want to pay more on your balance. They stated that my additional payments appears to have delayed my monthly payment for one of my loans with the lowest balance. I stated I was already aware of overpayment options and that my extra payments were in fact directed to pay more of my loans balance. The customer service agent made a change to my settings to insure that any future overpayments were applied to a loan 's balance. ) After this action was complete it would also take another 48 hours for this information to be correctly reflected in my Navient account. As of XX/XX/XXXX, at least five business days, I did not see any new updates to my account. I called Navient. The customer service agent stated that reason for the delay may be due to my account still having auto pay. The service agent deactivated auto pay per my request so that the payment amount could be reflected accurately. They stated that they would work on getting my new XX/XX/XXXX monthly payment issue addressed as soon as possible, with this information being reflected in my account the latest by XX/XX/XXXX. The agent did mention that it is possible that this correction to my payment amount could happen as late as XX/XX/XXXX. Periodically between XX/XX/XXXX and XX/XX/XXXX I checked my Navient account for updates. No updates were made. I called Navient on XX/XX/XXXX asking for an update. The customer service agent stated that my issue was in queue to being worked on, however, it has not yet been resolved. They stated that my new monthly payment amount could be reflected as early as later in the day of XX/XX/XXXX or possibly not until XXXX. The customer service agent stated that they will place my payment on hold, interest would accrue, but I would not have to make a payment. I am extremely frustrated with this process. I applied for IDR in late XXXX. Almost four months have passed and I am not confident that my issue has been resolved. I have always made my monthly payment and I am have already paid ahead for some of my loans. I allowed auto pay through Navient because it would lower my interest rate for my loans by 0.25 %, which would allow me to save money and pay off my loans faster. However, I have less confidence in auto pay if monthly payment amounts are not reflected correctly in my account. If I did not actively review my account, I could be paying at least five times as much for my monthly loans. This leads me to believe that other loan borrowers may have paid more through auto pay than anticipated. I also find it hard to believe that my case is an ad hoc case, where Navient does not have a system in place to adjust monthly loan repayments for loan borrowers who both pay monthly loans in addition to making extra payments. Through my communication with Navient, it appears my case is a unique case. But I find it hard to believe that there is not a large enough population of loan borrowers who make monthly loans and addition payments that would merit a system in place to adjust IDRs without the need for borrowers to constantly call Navient to follow through on applying IDRs and refreshing counters. Based on this assessment, I am worried that this issue may arise again for me in the future and for other loan borrowers who make similar payment decisions.
Company Response: Closed with explanation

Timely Response

2018-12-31

Baychester, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-12-31

Baltimore, MD

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2018-12-31

N Monmouth, ME

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: Tried go into an income based or pay as u go repayment plan and they kept advising to go into forbarence and now loan is twice as much.
Company Response: Closed with explanation

Timely Response

2018-12-31

Hillsdale, NJ

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: I originated a loan with XXXX XXXX XXXX, that loan was sold to XXXX XXXX XXXX and then recently sold again to Navient. Navient has the following policy regarding their auto-debits for repayment : " Your recurring Auto Pay amount can't exceed your monthly payment due at this time, but you can pay more on a one-time basis by selecting Make a Payment in the navigation menu and specifying an additional amount for any loan enrolled in Auto Pay. '' Ie. if I want to monthly transfer more than the minimum of {$180.00} on a {$27000.00} loan, I have to go onto their website for every transfer. There is not an option to increase the amount being transferred. Not only is this very inconvenient, they are hoping to drastically increase the amount of interest I will be charged over the life of the loan by introducing this friction to make payment.
Company Response: Closed with explanation

Timely Response

2018-12-31

MI

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: I have just finished my second XXXX XXXX XXXX and my income currently is from my XXXX as I am on a XXXX which will end in XXXX. I am also XXXX XXXX XXXX XXXX to help pay the bills, though only make {$500.00} a month. My Navient loans were all accrued when I was an XXXX 10 years ago ( they were then Sallie Mae ). The more money I pay, the more money I've had to owe. It's sad to see that I've spent thousands of dollars to pay off a loan only to find the balance is higher! As I was getting my first XXXX 's, Navient told me I could not do an in-school deferment and that I had no option but to use up my forbearances ( which were used up due to being in school ). My loan payments were still too high for me after school so I've been on an interest only repayment which is about to end in XXXX. I've made all the payments on time and Navient is my highest loan bill -- even at interest only repayments. I have received emails since XXXX saying that my new payment would be in the next billing statement, which had never happened. When I called about this they said there's nothing I can do until that statement is generated and only then could they figure out what options I may have. At first I thought my new payment was almost the same as my interest only payment when I looked at the statement, but then realized the new payment amount still hasn't been generated and I'm struggling just to pay this interest! I recall years earlier when I had to use up my forbearances on XXXX XXXX and asked what my options would be if I got into a financial bind in the future but couldn't use the forbearance because they had to be used up in school. I just wanted to know what my options might be. They said there was nothing I could do but not to worry because I wouldn't go into default for 90 days -- as if that could somehow make things better? My student loan payments ( in total ) are more expensive than my rent and Navient 's is the highest that I have. I know they told me that if I do a lower payment it will have increased by {$20000.00} but I am in a bind because I'm just trying to afford ANY payment. I will never buy a house or have a family because this is so overwhelming and if I can barely afford to just survive, how could I afford that? These loans from Navient ( then Sallie Mae ) I took out as an XXXX at XXXX, thinking afterward a full-time job could help me make the payments, which has not been the case. It's sad to look at Navient 's website and feel relief at reading that my loans could be discharged due to death - to be so stressed out about paying student loans that death is a comforting option when you realize you're only living life to pay your loans and will have to work so many hours there's no time for anything else.
Company Response: Closed with explanation

Timely Response

2018-12-31

Tuckasegee, NC

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2018-12-31

Arco, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Complaint: As of XX/XX/18, monthly statements which indicate interest charged are not available online. The interest rate and balance are shown, but in order to find out how much interest is being charged monthly, you have to call Navient. This seems like a deliberate attempt by Navient to withhold information from their customers.
Company Response: Closed with explanation

Timely Response

2018-12-31

SC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I received student loans with the understanding that my loan would be forgiven after completing 5 consecutive years of XXXX as a highly qualified XXXX, in a XXXX XXXX XXXX, and in a needed subject area. I have completed these requirements during the last five XXXX years. Navient fails to recognize my last year of XXXX stating that the XXXX in which I XXXX was not a XXXX XXXX XXXX. I have explained to Navient that the XXXX in which I taught in the XX/XX/XXXX-XX/XX/XXXX XXXX year was recognized as a XXXX XXXX XXXX when I signed my contract in XX/XX/XXXX. It is my understanding that a 90 day attendance count is used to determine the eligibility of a XXXX to be considered a XXXX XXXX XXXX for the current XXXX year. At the 90 day period, the XXXX where I XXXX for my fifth consecutive year was not at the XXXX XXXX XXXX level. I attempted to file my request for loan forgiveness with Navient on three separate occasions. The first two times the paper work was rejected due to clerical errors. On my third attempt, Navient informed me that my last year of XXXX did not qualify because the XXXX was not listed on the Federal list of XXXX XXXX XXXX. I attempted to explain this to Navient loan officials to no avail. The loan is now in forbearance until this matter is settled. I feel that I have complied with the terms of the provisions of loan forgiveness as stated to me when I graduated.
Company Response: Closed with explanation

Timely Response

2018-12-30

Barbours, PA

Communication tactics

Debt collection: Federal student loan debt

Called before 8am or after 9pm
Company Response: Closed with explanation

Timely Response

2018-12-30

Tampa, FL

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: I have repeatedly called Navient private loan Lender about my very large debt and large student loan payments that I cant afford after my chapter XXXX bankruptcy ended in XX/XX/XXXX of 2018. I received a letter in XXXX demanding repayment. I called an set up a smaller repayment plan in XXXX but I am still getting late notices and they keep trying to charge me for late charges and what is left over after the payment plan which I have explained to Navient reps over five times since XXXX. I am struggling to pay the lower amount which I have been told will end on XXXX. I cant even pay on my federal loans at this time because of the private loan debt. The reps are always rude and not helpful at all. I struggle to try and get any help from this Navient and there is always the looming threat that they are going to charge me the back due amount, since they have my bank account information. They are still holding my account in past due status even though I fulfilled the three month payment obligation earlier this month. Even with a payment plan I get email notices demanding I pay over {$1000.00} in late charges and past due amounts.
Company Response: Closed with explanation

Timely Response

2018-12-30

Jamaica, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-12-30

CT

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: I called my loan service provider up last week telling them i want my payments to reflect every saturday till the debt js cleared. My loan service provider agree, so when i got payed on this past Thursday my loan service provider ( Navient ) took my money two days earlier without telling me, that they were going to tell me.
Company Response: Closed with explanation

Timely Response

2018-12-30

Main Office, VA

Dealing with your lender or servicer

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Received bad information about your loan
Complaint: I have several monitoring companies alerting me to my credit report .I have duplicate accounts on my reports as well as someone from Navient going into my account when I have called about the accuracy of the late reporting on my accounts and changing information that has been reported incorrectly for the past several years below is an alert I received from a company monitoring my information this statement is listed several times through out my report, If the information was accurate why would someone have to go and change the information two years later. Confirm Negative Change in Payment History As of XX/XX/XXXX, there was a negative change in your payment history related to your Navient Student Loan. The period for your XX/XX/XXXX past due payment has increased. We recommend reviewing your payment history carefully Also after searching the the National Student loan data base, it does not state my loans were ever late states they were in forbearance but yet the information wasn't correctly reported in which caused an adverse reaction into the simplest living a normal every day life, the stress and undo hardships I had to face with inaccurate information reported to all credit reporting agencies
Company Response: Closed with explanation

Timely Response

2018-12-30

MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: The loan balance is significantly higher than what was received for school. Previously, I requested copies of promisory notes. The copies received had false email addresses and addresses where I never attended school. When Navient calls, I do not avoid them. Please help because they are not.
Company Response: Closed with explanation

Timely Response