Navient Solutions, LLC.
Consumer Complaints
There are over 31323 complaints on file for Navient Solutions, LLC.. Dated between 2019-12-15 and 2012-03-01.
Complaints Page 145
2019-01-05
Gretna, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-01-05
Oakland, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-01-05
Arco, CA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: On XX/XX/XXXX, I logged into the Navient site and scheduled a payment of {$300.00} through their make a payment tab. The payment was later marked reversed on my list of transactions on Navient 's site.
Today, XX/XX/XXXX, I was told by a representative of Navient that the XX/XX/XXXX payment was refused ( by my bank ) for " various reasons. '' I had checked with my bank on XX/XX/XXXX and they never received the XX/XX/XXXX request for payment from Navient. They have no record of it in my account, said the XXXX XXXX XXXX representative.
On XX/XX/XXXX, I set up an automatic payment from my checking account of {$500.00} through XXXX XXXX XXXX XXXX automatic bill pay to Navient. I did this through XXXX. Today, this payment shows on the XXXX XXXX XXXX site as having cleared, but then the XXXX XXXX XXXX representative looked closer and told me Navient had refused this XX/XX/XXXX payment on XX/XX/XXXX.
On XX/XX/XXXX I spoke to a Navient representative on the phone who told me he would put in a ticket and look into my payments, which had not shown up in my Navient transactions online.
When I talked to another representative from Navient on XX/XX/XXXX, I was told that " ticket '' was " double escalated '' but that I could not talk to the employee at Navient to whom it had been handed off.
On XX/XX/XXXX I logged in to Navients site and set up a single payment to Navient from my XXXX XXXX XXXX Checking account of {$10000.00}.
On XX/XX/XXXX I checked the transactions on Navients site and saw that that {$10000.00} payment is listed as refused.
On XX/XX/XXXX I called Navient and was told that if my payment of {$10000.00} went through, it wouldnt show on my transactions because it would be sent directly to the Department of Education and then, on some future date, be taken off of my loan amount without any transaction showing on the Navient site. It would be as if I never borrowed that amount. This same representative told me Navient is part of the Department of Education. I researched this claim online and found that Navient is a private institution and not part of the government.
In summary, I have been trying to pay off my loan from Navient electronically in various ways. None of my attempted payments, either done through Navient 's site or XXXX XXXX XXXX XXXX Bill Pay app has gone through. To date, no Navient representative that I spoke to on the phone has double-checked my XXXX XXXX XXXX account information.
Company Response: Closed with explanation
2019-01-05
Tucson, AZ
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I am writing in regards to a late payment/late payments on my credit report from XX/XX/2016 for my Navient account. I entered into a forbearance in XX/XX/2016 and was told by a representative/ agent of Navient that the forbearance would retroactive and there WOULD NOT be any late payments on my file/ account. I have since found out that there is a late payment on my credit report for all 12 loans that I have in XX/XX/2016. This wrong information on my credit report is effecting me a very negative way.
Company Response: Closed with explanation
2019-01-04
Washington, DC
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: On a regular ( at minimum 2 times a year, realistically, quarterly ) Navient " accidentally '' applies all, or a portion of my loan repayment for my private loans ( high interest rate ) to my federal loans ( far lower interest rate ). Then, they apply a late fee, send collection letters and remove my participation in loan repayment incentive programs ( ie minor interest reduction for timely payment ). This has been increasing in frequency in the last 2 years.
I have modified how my bank processes these payments to ensure that the account numbers reflected in my bill pay match those in my Navient statements for both types of loans. Yet, the problem continues. When I call Navient, they insist that I need to change my bank information. That is clearly not the issue.
When I push back, they end up tossing me back and forth between the private loan servicing side, and the federal loan servicing sides of customer service- insisting neither can fully fix the issue. I typically have to point out I have already spoken to the other side of the company at least 2 times before the person trying to transfer me " looks one more time '' and is able to fix the problem.
At this point, there is no way this is a fluke. It is persistent and nearly impossible to fix in any lasting or meaningful way- and the only solution Navient provides is that I sign up for their auto-debit. I do not trust them enough to do that.
Company Response: Closed with explanation
2019-01-04
N Hollywood, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I got my loan through Sallie Mae, it was then bought by Navient. I paid my loans out. I received a letter saying it was paid. Done. Then two years later, Navient sent me two letters saying I still owe {$500.00} after interest. I paid my loan off. Now theyre claiming I still owe.
Company Response: Closed with explanation
2019-01-04
Arco, CA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-01-04
Tiverton, RI
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-01-04
Palmyra, MI
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Complaint: I began classes in XXXX of 2008 at XXXX years old. As an employee of one of the largest telecommunications companies in the country with XXXX XXXX. A college degree, an opportunity for advancement to better my skills to help support my family. I am currently XXXX and work for the second largest XXXX company in the country XXXX XXXX XXXX. As a father of XXXX with my oldest being my XXXX year old son who is attending college courses himself. Have never been offered anything other than forbearance on my student loans managed by Navient formerly Sallie Mae. Under some of the original stipulations for loan forgiveness working on the maritime project and install and service high speed Internet. All of the information I received was faults I currently owe over {$44000.00} having never received a degree or been inside of the classroom as every course I took was online.
Company Response: Closed with explanation
2019-01-04
Foothill Ranch, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: NAVIENT Courtesy Loan Forbearance due to Defense to Repayment investigation is not being applied. Navient continues to insist the Department of Education has not contacted Navient for a courtesy Forbearance although I have verified with the DoE and FSAO via FSA Borrower Defense Application : XXXX Navient will not acknowledge this Borrower defense and continues to put me on extended holds ( 45+ minutes - 90 minutes ) then transfers again for no reason.
Company Response: Closed with explanation
2019-01-04
NY
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Complaint: I am currently in a Rate reduction plan but it is still too expensive and navient was unable to include all my loans in the plan. They are very confusing and made me say yes to this new rate reduction plan. I feel that they have misled me numerous times.
At one point a supervisor named XXXX XXXX stated if I submitted bank statement in XX/XX/2016 then my lifetime interest rate for all my loans would be 1 % this information was never told to me then specifically otherwise I would have tried to make that work.
I wish Navient can be investigated further regarding my account
Company Response: Closed with explanation
2019-01-04
Palmyra, MI
Took or threatened to take negative or legal action
Debt collection: Federal student loan debt
Collected or attempted to collect exempt funds
Complaint: This is my second complaint against the Company Navient ; I have seen their response and was forced to place a second complaint on the collections agency. I have just received an email from Navient and was told that my taxes may be deducted. If CFPB ( consumer financial protection Bureau ) did not have a section to file a complaint against any sort of company or enterprise or franchise then we as students may never recover from debt collectors. To educate oneself is to free their mind and being in debt is stressful for ; above average percentage of college students. Badgering and threatening a learner is not abiding. I am willing to pay a settlement that I can pay in which your company Navient has not given me the opportunity to do. {$80.00} every two pay periods should not be a difficult payment arrangement to agree with. I just want my loan paid off and my living expenses up to par.
Humbly Written, XXXX XXXX Furthermore It is best to reach me via email at XXXX ; my work hours get in the way of phone time.
Company Response: Closed with explanation
2019-01-04
South Florida, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: In XX/XX/2018, I contacted Navient to make automatic payments- I gave them the correct bank account number but the customer rep did not repeat it back to me. Apparently they got the wrong account number and didnt get to process the payment. In XXXX they reported my account as delinquent to the credit bureau which affected my credit score. They said they would look into the previous phone call but have not contacted me and its been almost a month. They offered no other solutions to help fix the wrong credit reporting they did. Please help.
Company Response: Closed with explanation
2019-01-04
Rehoboth Bch, DE
Struggling to repay your loan
Student loan: Private student loan
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-01-04
Val Verde, TX
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: I recently refinanced my student loans, both federal and private that were serviced by Navient, with XXXX XXXX. An EFT was sent from XXXX XXXX for a Total of $XXXX on XX/XX/2018 to Navient. They applied $XXXX toward the Stafford loan but nothing was applied to the two private loans with the company (Navient). No one can tell me where the funds were applied. When I contacted Navient about this, the first representative told me that there was no way that I was able to refinance my personal loans with another company because no one does that. He advised I contact that loan company. I told him I would and that he was most certainly incorrect about all this. I contacted the company that did refinance my student loans, XXXX XXXX, and they verified that they did indeed refinance the loans and send the payment via EFT on XX/XX/2018. I called Navient back and kept the representative from XXXX on the phone with me in order to stop having to call back and forth with each company. I disclosed to the representative at Navient that I had a representative from XXXX XXXX on the phone as well. Both representatives disclosed that they would be recorded and I verified that it was ok for them to discuss my loan information with each other. Once the representative from Navient was told that the call would be recorded, he had to decline interacting with the representative from XXXX XXXX. I had to disconnect my call with the XXXX XXXX representative.
The representative from Navient asked that I contact XXXX XXXX to get a copy of the EFT or front and back copy of the check that was sent to Navient so that they could investigate where the money had gone. I was to upload these documents to my account and they would find out in a few days to weeks. Meanwhile, I am still accruing 12% interest on these private loans. He assured me that all charges would be backdated to when the EFT was received. I questioned this statement. Did he mean XX/XX/2018 or when they find where the mistake was made? I was told when the EFT was received. No clear date was verified. I stated to him that it is funny how a Federal loan was paid in full but the two personal loans that are owned by Navient were not.
I called XXXX XXXX, again, and they cannot send me a copy of the EFT due to private banking information. I understood. They also assured me that they have a representative who is working to contact Navient about where the money is and getting it applied to the correct account. I don't understand how Navient can apply one loan correctly and not the others (that they profit from).
I understand that both financial institutions are working on this matter. Navient has been very uncooperative and has really make this more complicated and frustrating than it needs to be. It is my hope that this is resolved quickly so that I no longer have to deal with Navient again. They make any process in dealing with them over-complicated and frustrating for the consumer. The past 13 years that I have had to deal with them has been beyond aggravating; from having due dates messed up, causing a late payment, to being forced into a forbearance (still had to pay for to apply for it) when I was XXXX. Today was just another hiccup in a series of issues I have had with this company over the years.
Company Response: Closed with explanation
2019-01-04
Lexington, KY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Student Loans where taken out in my name by my ex-wife University of XXXX and XXXX XXXX XXXX which in my divorce I won the case and she was told to pay back all of her student loans then she file for XXXX and they end up putting the loans back in my name which I have sent in information about fraud activities the information that they sent me was not even my name wasn't spelled incorrectly my date of birth always wrong so if you could help me with this I would truly appreciate it.
Company Response: Closed with explanation
2019-01-04
MA
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: To Whom It May Concern : I am formally submitting my complaints to Navient about my Plus loan service.
The following is my account history.
1. There were four Plus loans in four years, starting in the year XX/XX/XXXX to the yearXX/XX/XXXX.
2. Starting from the year XX/XX/XXXX, I consolidated the loans every year. So there were 3 consolidation. It became a big loan after 4 years because the consolidations.
3. I started paying back the loan in the year XX/XX/XXXX, even during the years of loan consolidation.
4. After XX/XX/XXXX, I had forbearance for the next three years.
5. I started paying the loan after the forbearance until recently when I started to audit this loan account and put this account in dispute.
The big issue I have is after paying the loan for 16 years, not including the forbearance period, I currently still owe more money than all the money I borrowed. This caused me to put my attention to the details of this account. I requested Navient to provide me with all the original loan and consolidation documents, complete payment history, and the answers to the following questions : 1. I believed I started to submit my payments in the year XX/XX/XXXX. However, I did not see any payment record before the year XX/XX/XXXX. Could you please provide those missing records?
2. When I first applied the Plus loan, I was told the complete payback time was 10 years. I did not see anything like that mentioned on the promissory notes.
Could you point out on the notes that stated otherwise? How was my Plus loan scheduled for repayment?
3. I submitted the payment every month for 16 years. For each payment, what was the percentage allocated to principle and what was the percentage allocated to interest? Where were these percentage specified on the note details?
4. Navient stated this loan was a simple interest loan that was compound daily. Could you please point out where on the notes I signed indicated this type of interest compounding method?
5. I also requested a copy of each promissory note that is COMPLETE and CLEAR so I can read the details of the promissory note. However, they were not provided.
After more than three months, Navient still has not provided answers to any of the above questions I asked. My investigation and audit of my Plus loan account could not continue.
This is the reason I submit my complaints to you and sincerely hope you can step in to help my investigation and audit of the account.
Another thing I noticed interesting is that, during the three-year period of forbearance, no one told me I could pay back the loan using something like income-based payment plan.
In those three years, my spouse still worked. I could have benefited from this type of payment plan.
Company Response: Closed with explanation
2019-01-04
Russell, IA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Billing dispute for services
Complaint: After reading the article about Navient lawsuit this complaint is definitely needed. As long as I've had student loans I was never informed about the income driven until about a year or two ago. So I recently submitted my income driven application on theXX/XX/XXXX. I was informed that they had 14-17 days to input your application in there system. What baffles me is that they don't use the date the the application was received, they use the date that they put it into their system. Due to this, my account is now considered to be 112 days past due. Which has just hit my credit report and dropped my score down 63 points. XXXX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been working hard on making sure that I am sending my payments on time, which is the XXXX of every month. With the agreement of {$10.00} but I pay {$20.00} and if I can pay more I will. I am in tears because I am working hard on trying to get my credit back on track and Navient has just set me back by almost 70 points. Just amazes me that XXXX will use the date that the application was received. At this point Navient has reported incorrect information on my credit report and I would like my income drive application to mimic the date it was received and that was XX/XX/18. This is not how you do business. The entire income drive and forbearance and deferments are a joke and a rip off. You have people that actually want to take care of debt and you end up screwing them for do the right thing.
Company Response: Closed with explanation
2019-01-04
Harsens Is, MI
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: This is a follow-up to CFPB complaint # XXXX-XXXX.
Navient did not resolve the issue and gave a vague response dismissing my concerns and the erroneous information they are reporting to the credit bureaus. As I previously stated, I have two private loans in good standing with Navient ( XXXX Signature Student and XXXX Signature Student ). Navient has reported both of my loan accounts as being 60 days past due as of XX/XX/XXXX to each of the three credit reporting agencies, XXXX, XXXX, and XXXX.
Navient is claiming that the negative reporting stems from a payment that was missed on XX/XX/XXXX when it was rejected by my bank and that I have been continuously one month behind since this missed payment. Navient further explains that when I missed my XXXX and XX/XX/XXXX payments it caused my accounts to exceed 60 days past due, which is when the negative reporting occurred. THIS IS FALSE.
I did not miss any XX/XX/XXXX payment. I made two payments in XX/XX/XXXX. This first payment was a forbearance payment on XX/XX/XXXX in the amount of {$100.00} and the second payment on XX/XX/XXXX in the amount of {$110.00}. So, the claim that I missed a XXXX payment is clearly incorrect. Navient still has not provided any concrete evidence of my account being 60-days past due and continues to make fallacious claims in an attempt to justify their erroneous credit reporting.
In their response to my original complaint, Navient stated that they will update my credit report to reflect my disputed loans with the following comment : FCRA direct dispute investigation completed consumer disagrees with the results of the data furnishers investigation. Further Navient DOES NOT have my permission to place any narratives on my reports.
Navient needs to validate their claims that I missed my XX/XX/XXXX payments as well as provide the EXACT number of days that my account was past due which caused the negative reporting. My credit reports state that I was 60 days past due and Navient has yet to disclose the EXACT number of days my account was past due and does not acknowledge my two ( 2 ) XX/XX/XXXX payments. Along with my other requests, I demand to know the exact number of days my account was past due which caused the negative reports.
Company Response: Closed with explanation
2019-01-04
Wesley Chapel, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: They are saying I owe XXXX I loans for school more than ten years ago. I was only enrolled for 1 year and it was part time. There is no way I owe XXXX
Company Response: Closed with explanation
2019-01-04
Auke Bay, AK
Getting a loan
Student loan: Private student loan
Fraudulent loan
Company Response: Closed with explanation
2019-01-04
Brooklyn, NY
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: Hello, I am having serious problems with the loan company, Navient. I have 3 private loan from my undergraduate education that are handled by them. I have 6 government loans that are also handled by them. The total loan ( for both the private and federal ) is for approximately {$90000.00}.
These issues began in the Spring of XX/XX/XXXX. I have received, at times, wildly incorrect information from them about loan payments, enrollments in programs for lower payments, and credit reporting. Their employees have commonly given different information depending on who I am speaking with. This issue has tanked my credit rating, made getting housing extremely difficult ( I recently had to submit supporting documentation of my issues, a lengthy letter of explanation, and pay an incredibly high, double deposit ), and has, ironically, hamstrung me from refinancing with a better company due to my credit score.
FIRST ISSUE ( Begins XX/XX/XXXX ) As a student loan debtor with a variety of kinds of loans, ( private, federal, subsidized unsubsidized, in IDR, not in IDR, etc. ) I had renewing my IDR plans for several years at this point. This year was not the same for unclear reasons as I had reapplied in exactly the same way. My finances had not changed and I knew I would continue to be eligible. This program is extremely important to me as I can not afford the non-IDR repayments. I depend on the lowered IDR payments in order to meet my financial obligations. As noted below, I continuously responded to Navient communications in a timely manner from XX/XX/XXXX as I waited for my IDR to be approved.
When I received my annual notice that my payments would swell to unpayable amounts in the Spring of XX/XX/XXXX, I submitted by first request for IDR renewal on XX/XX/XXXX per a submission received email from Navient. It normally takes a month or so for an approval response and I didnt hear anything further from Navient. I called to inquire in XX/XX/XXXX/XX/XX/XXXXand was told it was probably just taking a bit longer and wait. I then contacted Navient again in XX/XX/XXXX and re-submitted my request via fax. I received another email that my request had been received on XX/XX/XXXX. I received a XX/XX/XXXX status update that my request couldn't be processed. I immediately contacted Navient and reapplied for the third time on XX/XX/XXXX. I have XX/XX/XXXX and XX/XX/XXXX emails confirming the application. I finally received an email that my IDR request had been approved on XX/XX/XXXX and XX/XX/XXXX.
Following the approval emails, I contacted Navient on XX/XX/XXXX and set up a XX/XX/XXXX payment per my pay periods. I was informed by the customer service agent that my account was in good standing and fine.
Unfortunately, that was not true. My account had been reported to the credit bureaus on XX/XX/XXXX. It is not clear why the employee told me my account was fine. I received an email alert and per a second phone call on XX/XX/XXXX, was informed that I had paid too late to avoid reporting. I told them everything above. They gave me a fax number to dispute and I sent all documentation and requested they remove the report from my credit. They declined.
During this time period, I continuously applied for the IDR ( for which I was deemed eligible and was approved for the third year in a row ). I communicated with Navient via fax, email, and phone. I had been assured that my application would be approved soon and reporting to the credit bureaus was not a risk as I tried to solve what became an extremely frustrating and confusing issue.
I had attempted in good faith since XX/XX/XXXX to resolve the IDR application issue and continue paying my loans. I can not afford what the payments would be without this program, hence not paying the high amounts while the IDR eligibility lapsed. I have worked quite hard over the last several years to build my credit and this reporting had destroyed it.
SECOND ISSUE ( Began XX/XX/XXXX ) This pertains to my 3 private student loans. Of note, these were {$30000.00} when I first borrowed them in, I believe, XX/XX/XXXX. I never set foot in the University 's loan office, had no parental guidance, and had no idea about the terms. The loans tripled by the time repayment started and have been the bane of my existence since adulthood began. While my name is on these loans, XXXX XXXX XXXX - XXXX XXXX should practice better loan practices and education with their young students.
That aside, my current issue with Navient on these loans started in XX/XX/XXXX. I called them in XX/XX/XXXX to report that my over {$650.00} loan payment ( I have three, separate loan bills ) were too expensive and I would not be able to continue paying. We spoke at length and found a program that lowered my payments to about {$470.00}. Unfortunately, I was only able to make a payment in XX/XX/XXXX and XX/XX/XXXX. I then received phone calls and emails that my account was overdue. I understood this and called them. I called them several times. From what I understand, specific phone calls are both trackable through my account and are recorded.
I called in to speak with Navient in XX/XX/XXXX and noted my issue, wanted to make a payment, and wanted to avoid credit reporting. We spoke at length and set up a payment around the time of my paycheck. She made no mention of credit reporting or that the amount was not enough to count as a payment.
I received a voicemail from the person I had spoken a few days later and called back. The person I spoke to was busy, so I chatted with someone else. She told me that the amount I was paying was too low to count for a payment AND too late. On both counts, my 3 accounts would be reported to the credit bureaus. I balked and assured her the other employee told me I was fine. She was very sure I was wrong. She told me the other employee would call me back.
Several minutes later, I received a call from the employee I had been working with. She told me that I had " never mentioned '' that I cared about credit reporting so she didn't see fit to tell me that the large payment we set up might as well have been lit on fire and would have no impact on my account. We then set up an over {$1000.00} payment that I was assured - 100 % assured from a Navient employee - was high enough to satisfy the back due amount AND was timely paid so that no credit report would be made.
Today, I again received an alert that I had been reported on XX/XX/XXXX for 3 delinquent Navient accounts. I could actually scream. More importantly, I am so angry at this dishonest company that blatantly lies to me, has so much power over the details of my life, and is truly preventing my family from thriving. I work with them regularly, I call them frequently. These phone calls are long. I submit applications. These applications take me time and energy.
I throw money at them that I do not have and make financial choices based on these loans and it doesn't matter, I make housing plans based on these loans and have limited options due to their incorrect reporting that they have twice lied to me about, and I have zero plans of ever buying a home based on my destroyed credit and my forced relationship with this awful company.
At the end of the day, their consumer practices are probably illegal and I would like to report them. I have documentation to support my claim, though much of the communication was via phone call. As I noted, they are told me that they record phone calls and are able to see who I have spoken to and when.
Thank you for any help with this huge issue.
XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2019-01-03
South Florida, FL
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: I have been paying on my student loan for 10 years and I owe more than the original loan amount. I have had some temporary forbearances due to a parent 's XXXX XXXX and a lengthy contested divorce, but my remaining balance has remained the same despite many steady years of repayment. The terms of the loan repayment appear to be a deceptive interest only scheme, which is something I would never have agreed to if the terms had been properly explained. If my student loan amount of {$21000.00} were a car loan, it would have been paid off already in less than 10 years. The terms of my loan are suspicious and my student loan has become an chronic, persistent, never ending financial burden. My only option is to now obtain a home equity loan to pay off my student loan as the terms of a home equity loan will be far more cost effective and safer than the unconventional and misleading Navient student loan terms. I should have been better advised 10 years ago as I could have saved thousands of wasted personal income by securing a home equity loan then as a more sound method of repayment. As a single parent, Navient has profiteered and deprived my XXXX children of expenses that could have used for their educational fund. My conclusion is that student loan repayment services like, Navient, are predatory lending agencies designed to generate immense revenues at the expense of the student versus assisting with the cost of education. Students should be duly warned that student loans are basically equivalent to taking a loan from a loan shark.
Company Response: Closed with explanation
2019-01-03
Olympia, WA
Incorrect information on your report
Student loan: Federal student loan servicing
Information belongs to someone else
Company Response: Closed with explanation
2019-01-03
Patterson, MD
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I have a school loan I have been paying to Navient and they seem to keep loosing my payments or can't find them. From XX/XX/2018 to XX/XX/2018 they said they haven't received my payments. I've been sending them payments by money order and I have all of my receipts from my money orders. This is the second time they have lost my payments. The first time was in XX/XX/2018 and they told me to do a forebearance for that. I have my receipt for that month also.
Company Response: Closed with explanation