Navient Solutions, LLC.

2019-01-15

Modena, WI

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: On XX/XX/XXXX I called navient about my private student loans at XXXXXXXX XXXX to cancel my XXXX payment. I was then told I would be removed from the rate Reduction Program and I would have to call back in XXXX to reinstitute the rate Reduction Program so I could resume payments. Previously my account was put into the rate Reduction Program in XX/XX/XXXX. I called today XX/XX/XXXX as instructed, to reinstitute the rate Reduction Program for my private student loans I was then told a payment had been already posted to my account on XX/XX/XXXX for the agreed-upon amount from the terms discussed in XXXX of XXXX. The navient employee I spoke to said that I had received unclear information from the XX/XX/XXXX phone call, he told me that the agent may have said could vs. would as far as being removed from the program either way the problem was and a payment of {$300.00} was removed from my account without my knowledge when the agent on XX/XX/XXXX told me my payments would be canceled and I would have to subsequently call back to re-enroll in the program. I spoke to navient for 54 minutes discussing this problem there is nothing more to do at the time I want to lodge my complaint and I want this to be evaluated because this is not the first time that I feel as though I have been deceived or misled by this lender as well as other lenders such as XXXX XXXX and Sallie Mae when it comes to my private student loans in the past. I have never had a specific example with dates and times as to my feelings about being misled.
Company Response: Closed with explanation

Timely Response

2019-01-15

West Brandywine, PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Navient is consistently misapplying my payments. I make an overpayment each month to my loans. I always select to be billed in full for my next monthly payment rather than having my payment due date advanced. On more than one occasion, my payment due date has been advanced despite my request not for that to occur. My default profile setting even says how to apply my overpayment. I have my student loans set on automatic payment. I would not have caught these misallocation if I didnt check my statement on a monthly basis. Who knows how many consumers are being taken advantage of this unethical organization. I have to call in each time to get this corrected. Most recently, the representative would not give me a reference or ticket number for the correction. My payment due date was advanced on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. This is just within the past year. It should not have been advanced and I should have been billed monthly. By advancing my payment due date, my overpayments are not being applied strictly to principal. This allows Navient to charge me more interest since my principal is not decreasing accordingly. This is illegal and wrong.
Company Response: Closed with explanation

Timely Response

2019-01-15

PA

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Complaint: I have a XXXX XXXX XXXX in the process of being treated. I'm an XXXX XXXX technically XXXX XXXX, have been having a XXXX XXXX preventing me from working. I get no paid time off. Spoke to a Navient customer representative on XX/XX/19 to explain my circumstances and inability to repay, as well as offering to submit proper medical documents needed. He was demanding repayment and stated there is nothing that can be worked out. As a result my credit is ruined and interest accrued {$7000.00}. I need assistance with this issue as nothing is being resolved with communication with Navient the lender.
Company Response: Closed with explanation

Timely Response

2019-01-15

Kent, WA

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-15

Austin, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Keep getting calls about your loan
Company Response: Closed with explanation

Timely Response

2019-01-15

Gwynedd, PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-01-15

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-01-15

Eagle Rock, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-01-15

Lenzburg, IL

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: I called to follow up with Navient regarding additional information about my loans. I was not understanding why I still owed close to the amount that I initially took out back in XXXX and or XXXX. I think it is also important to include that I filed a complaint with CFPB on XX/XX/XXXX complaint number XXXX-XXXX. Today when I called Navient, starting at XXXX, once I put in my social security number to pull up my account, I got a message saying that " the office is now closed. '' I found this strange because I called around the same time on XX/XX/XXXX. I looked on-line and called 3 other numbers with the same response once I put in my social security number. I called the original number one last time at XXXX however this time I did not put in my social security number. Each time it prompted me to put in that information I said " customer service. '' Magically my call was then directed to a customer service agent. Once I was able to talk to someone, they informed me that in XXXX I Called looking for a lower loan payment and that I agreed to an " interest only '' repayment plan. I was really taken back because I don't understand how I was told I was not able to change any payment plan because of something I clearly didn't understand was just interest. Considering when I log onto my account it says " estimated payoff date is XX/XX/XXXX. I am not sure how that is even a possibility given the information she gave me. On the loan details it says " rates are set by lender '' when I asked who the lender was, she stated Navient. I was told the interest rates are based on the stock market rates from when I took out the loan. I also asked at what point does the interest rate cap. The response was that " it does not have a cap. '' I asked what is legal, and she told me the lawyers looked at it so its legal. I went through all of my loans and I don't believe the interest rate is based on the market when I took out the loan because there is a loan that I took out in XXXX that is at 7.5 % and 2 others that were taken out in XXXX that are at 12 %. The customer service representative told me there is nothing she can do for me other than place my loan in forbearance. I said I was calling about trying to get my loans paid off. Interestingly enough when I brought up the fact that I had called 5 different times and when I put in my social security number and it said the office was closed. Her response was " what are you getting at? '' Well, what I'm getting at is that I find it oddly coincidental that I filed a complaint and was not able to get through to an agent until I didn't identify my account. It was then that she said my best chance was to have another bank buy out my loan. Literally, this was the first time anyone from Navient said that. Also, this is the first time anyone made mention to a repayment plan that I ( guess ) I agreed to in XXXX. I took picture of my call log and actually went back and called the number and went recreated the response to answering my call. the first time I put in my social security number and the " office was closed '' ... .I called back and did not put in my social security number and again, magically, I was connected to a representative. I will be happy to provide the recording.
Company Response: Closed with explanation

Timely Response

2019-01-15

GA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: Keep trying to get on an income driven repayment plan. They put my loans in forbearance and I can't find where to apply. I've asked multiple times to send me the link. I get a link but then can't find where to apply. It's just a link of f.a.q.s
Company Response: Closed with explanation

Timely Response

2019-01-15

NY

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: Four years ago, I opted for the " Income Driven Repayment '' plan offered by Navient, due to my own unemployment. Navient was very misleading about what this meant. Among other things, my loan was transferred from the government sponsored student loan sector of Navient to the private loan sector. Part of the statement calls is a federal loan, but my payments must be sent to the private sector loan section of Navient. My statements have also been conflicting and misleading. When I would call, they would tell me that I was paid up ahead of time. But my online statement would say that I was behind with fees. In addition to the government/private loan conflict, the loan statement has me paying two different loan amounts two different times per month, though it's supposed to be a consolidated loan. It makes it impossible to make accurate payments, without additional fees and penalties, when my email statement, online statement and what they say when I call in all conflict. Fast forward 4 years .... now that our income is more stable ( though we are still playing catch-up with several forms of debt ), my loan payments are now {$70.00} more per month than they were 4 years ago, and my principal has gone up several thousand dollars from what it was when I first applied for income driven repayment. My initial student loan payment when I got out of college was at a little over a 3 % interest rate, just over {$200.00} per month for 20 years. 21 years later I am scheduled to now pay for another 20 years, at a rate of {$75.00} more per month. They made it look like the income driven repayment was meant to help us pay off our loan, but what they actually did was insure that I would be paying them for the rest of my life. This is predatory lending at its worst.
Company Response: Closed with explanation

Timely Response

2019-01-15

Clayton, MO

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: I have called on the below loans for the past 5 years and was told every time all my loans through Navient are consolidated and I could do nothing about lowering the interest rates. In addition, I have 2 direct loans ( one subsidized and one non ) I was told are able to be consolidated. My only option given was to keep the interest as is and get on a graduated payment plan thus paying way move over the past 5 years than I should have due to incorrect information. Navient reps have always been unequipped to efficiently handle my financial need and this has prove to cost my thousands of dollars in interest. Just look at how long I have been paying on the below loans. XXXX XXXX XXXX XXXX XXXX UNIVERSITY Loan Status Repayment Estimated Payoff Date XX/XX/XXXX {$4800.00} 8.125 % XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX UNIVERSITY Loan Status Repayment Estimated Payoff Date XX/XX/XXXX {$7000.00} 9.125 % XX/XX/XXXX
Company Response: Closed with explanation

Timely Response

2019-01-15

New Bedford, MA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2019-01-15

Oakland, CA

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-15

CO

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: As I graduated from the University XXXX XXXX in XX/XX/XXXX as a single mom my student loans became due. At various points throughout my repayment plan I needed an income based reduced payment plan. Navient NEVER offered me anything other than forbearance or deferment plans with accumulating interest. I could not afford full payment so I had no option. When I requested Navient review of my loans due to being a single mother working full time in the XXXX XXXX XXXX field as well as living in Section 8 housing and still not able to consistently pay the full amount of my monthly payments due to the non-negotiable 8 % interest rate I was told by Sallie Mae and then Navient that I didn't qualify because I had no property with which to secure the loan. My student loans, due to interest from these periods have now more than doubled to over {$100000.00}. In XX/XX/XXXX when I heard about the option for income based repayment with Navient due to their illegal practices prior, I immediately applied and was approved. THE PROBLEM Due to all of the accumulative interest, my now " income based '' payments don't even cover the ongoing accumulative interest on the principle plus interest balance of over {$100000.00}.
Company Response: Closed with explanation

Timely Response

2019-01-15

N Falls, NY

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-15

Wallington, NJ

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: In XX/XX/2018, I received a call from Navient asking me to make a payment of {$2500.00} and then I can pay {$200.00} a month with zero interest. Instead, Navient, took my {$2500.00} and {$200.00} each month. They used all the money for interest and very very little for principle. They constantly annoy you with calls and they lie to people just to get the payments. Please I need your help. I paid them {$2500.00} and four months of {$200.00} which is another {$800.00}. I really need your help.
Company Response: Closed with explanation

Timely Response

2019-01-15

Lenzburg, IL

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: I have been attempting to get lower payment options since XX/XX/2018 when I received what my payments would be increasing to. All of last year I was working on catching my loan up and making them current. I had to make a minimum payment but overpaid a little every month. I ended the year in good standings. I owed {$5.00} but I paid $ 20-40 a month. I paid as much extra as I could. I was emailed in XXXX and told my payments increased to over {$90.00} a month. I'm a single mom and can't afford that. I have reached out to them online twice, even allowed them access to my tax information. I made some kind of payment but now I'm behind and it's only XXXX. I mailed in financial hardship information and still haven't heard. I feel like they aren't responding to me so I will fall into default again and will be forced into another year of interest. I feel my student loan has more than doubled since I even got it.
Company Response: Closed with explanation

Timely Response

2019-01-15

Portsmouth, VA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: XX/XX/2019 I contacted Navient regarding and advertisement on social media that reads .... Ripped off Borrowers by Sallie Mae & Navient are now APPROVED to remove ALL STUDENT LOANS with NEW 2019 FORGIVENESS PROGRAM- This happens ONCE every 100yrs- APPLY now before its too LATE. NAVIENT targets in Class- Action Lawsuit Accused of misleadIng customers about Loan FORGIVENESS.. Upon contacting Navient I asked them about the statement above and I called them seven times and they disconnected the phone call. I was calling to get my Loans removed and was unsuccessful at anyone giving me any information regarding how they could or couldn't assist me. I would like for all of my Student Loans to be dismissed including all occurred interest. My Loans are currently in deferment and want them removed asap. I Will also report this to the XXXX for feature reviews.
Company Response: Closed with explanation

Timely Response

2019-01-15

Cheverly, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I am actively serving in the United States XXXX XXXX and am looking to use my VA benefits this year to purchase my first home with my husband. Upon review of my credit report, I noticed a 60 to 90-day late payment on my student loan ending in XXXX in XX/XX/2018. However, per review of my Navient account : I made a forbearance payment XX/XX/2018. If forbearance covers me for 30 days, why is it that I was reported 60 to 90 days late on my credit report in XX/XX/2018? Please see attached. I monitor my account closely so based on this information, my account was current.
Company Response: Closed with non-monetary relief

Timely Response

2019-01-15

CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Sallie Mae-Navient lied to get get me to switch my perfectly good account with XXXX promising a very very low payment. They offered me loan forgiveness and charge me {$500.00} to switch my account over locking me into very low payments. I am being way over charged in interest and they are requiring me to pay an incredibly high payment which is not at all what I signed for! My balance on my account does not reflect all of the years of on time payments I have made the amount keeps getting higher! My interest alone in 2018 was {$2600.00} PLEASE PLEASE HELP!
Company Response: Closed with explanation

Timely Response

2019-01-15

CO

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: I was awarded XXXX XXXX with Department of Education over a year ago. All of my loans were moved over to XXXX for that process, with the exception of a Sallie Mae personal loan. I contacted Navient who told me because it was a personal loan -- with a co-signer, it was not eligible for XXXX XXXX. I contacted Sallie Mae to see about getting this loan forgiven and they advised they have no control because they gave all federal loans to Navient, and would not have any record of it. Then, I obtained a copy of my original promissory note with Sallie Mae ( from Navient ), which states I can pay {$50.00} a month if that is my only option and advised Navient in writing of this. However, Navient has continued to call me, charge me fees, and add negative additions to my credit reports. If this loan has been sold to Navient as a federal loan, then shouldn't it be treated as a federal loan and discharged at the time of the Department of Education 's approval? Can you find out why this loan hasn't been discharged? If there is no other option, why can't I pay {$50.00}. per month as my original promissory note states without negative results from Navient?
Company Response: Closed with explanation

Timely Response

2019-01-15

Scranton, PA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: Hello. I am writing to express my concern about a student loan forgiveness program I qualified for. Navient denied my student loan forgiveness form. My District signed it and I qualified for {$17000.00}. I have been XXXX 20 years and am very upset to see my time does not matter. I have struggled and needed to place my loans in forbearance and deferment for quite some time. I filed bankruptcy in 2014. If you could please help me get back on track, I would greatly appreciate it. Thanks so much. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-01-15

Liverpool, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Complaint: Creditor is reporting accounts that are invalid and unverified. XXXX, XXXX and XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I would like proof these accounts were disputed per FCRA/ FDCPA. This is causing me anguish and its slandering my good name. Please block this account from my report so I can breathe again.
Company Response: Closed with explanation

Timely Response

2019-01-15

Dallas, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response