Navient Solutions, LLC.

2019-01-16

NY

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: To whom it may concern, I am XXXX XXXX and typing this on behalf of the deception and immorality of Navient. I was the first to go to college and they mislead me into taking a loan out that could not be consolidated in the federal loan forgiveness program intentionally. I have over one hundred thousand dollars in debt and it is unfair and disgraceful that I was misguided and still being penalized for their manipulation. This company has already been sued in multiple other states and I would like my loans also forgiven or at least consolidated with the rest of my loans. It is absurd that going to college has turned into a debt collecting punishment. Sincerely, XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-01-16

Hamburg, MN

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Complaint: In regards to XXXX XXXX XXXX XXXX/XXXX. XXXX This complaint is to seek reimbursement for private student loans paid in the amount of {$11000.00}. This amount was paid in a settlement with Navient in XX/XX/XXXX and does not reflect any prior payments made to the original lender Sallie Mae. I attended this institution between the years of XX/XX/XXXX and XX/XX/XXXX. This college lost its accreditation while I was enrolled and has since gone out of business due to lawsuits for predatory practices. As a consumer of higher education, I feel I kept my end of the agreement of finally paying for this financial burden, and have nothing to show for it, outside of a piece of paper that has nothing to back it. Below I have recounted my experiences with XXXX XXXX XXXX recruitment and educational program, as well as the aftermath of attending the program they provided. Employment Prospects XXXX XXXX was my recruiter when I first looked into XXXX XXXX XXXX. I was still in high school when I spoke with him, and he made the culinary industry sound like easy money. I can vividly remember XXXX telling me how easy it would be to get a high paying position as a chef. He assured me that it would be remarkably easy to find a position as a personal chef for an actor, or an executive chef in XXXX XXXX making six figures a year straight out of college. XXXX also made a point that even if I was not making six figures, I would still be making a fairly comfortable living. Program Costs I was never fully educated about student loans or how to repay them. When my mother and I went for a walk through of the facilities, we met with a loan specialist that just told us how much the loan would be, which was over {$50000.00}. As this was just a short time after hearing from the recruiter and under the impression that this was pennies compared to what I would make, I was ready to sign and my parents were ready to co-sign. I took out half of the total loan and they took out the other half. Not only has these predatory tactics affected my financial needs, they have crippled my parents as well. Transferring Credits I was under the impression that my general education credits would transfer to other institutions in case I would want to further my education. I found out pretty quick after attending that they would not. I talked to a few other students that thought about transferring and were denied. XXXX XXXX XXXX lost its accreditation towards the end of my enrollment. Career Services The career service department of the facility had consistent discussions with classes and students constantly hammering it in our heads that we will have amazing externships and jobs afterwards. They also told us how restaurants love XXXX XXXX XXXX students. In reality, we were the butt of the joke in the industry. It was extremely hard for me to convince potential employers that I could work hard and learn when they saw I went to XXXX XXXX XXXX. I contacted career services after my externship looking for help with employment and they told me the job market was rough and offered no additional help. Education Services During recruitment, I was informed that this particular school had the best chef instructors in North America. There were some great instructors but for the most part, looking back anyways, were sub-par at best. The terrible part was the good ones were so burnt out on trying to teach people that did not really care or have any idea about the restaurant industry, they just did not care anymore. Admissions and Urgency to Enroll From the beginning of the process, I was constantly reminded of how prestigious the institution was. They made students write letters almost begging to be accepted. Once I was deemed acceptable, I got phone calls and letters congratulating me. I was told I was one of but a few that were eligible to attend and that I should enroll immediately. I felt special, like I had what was needed to be the best Chef in the world. Now looking at it, the speed of the whole enrollment process is comical. Other XXXX XXXX XXXX misled its students using harsh and predatory tactics. I have read in the past of class action lawsuits against XXXX XXXX XXXX in regards to their predatory practices. The shear magnitude of financial debt compared to my measly income, thrusted me into years of XXXX, XXXX XXXX and borderline XXXX. The plain fact is, I got a junk education that has costed me tens of thousands of dollars, ruined my credit, caused immeasurable hardship and pasted on to me a hatred for colleges in general. It has left me with an XXXX XXXX from a college that no longer exists.
Company Response: Closed with explanation

Timely Response

2019-01-16

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-16

Beemerville, NJ

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-16

East Troy, WI

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: This was back a while but we never knew about this chance to be heard. Navient/Sallie Mae would not allow me to apply payments above the monthly amount due to higher interest loans and instead applied anything over and above the amount due to the loan with the lowest interest rate. They would not let me decide where my payment was going. On several occasions we had spoken to numerous reps to get information and we would just get the runaround and be passed to the next as if they didn't know what we were talking about. Their whole system was wishy washy and confusing and we know we were not the only ones who were confused from this company. We were extremely angry and it stressed us out. Our money owed would change unexpectedly.This finally stopped but had been going on for 5 years prior to this. On another note, Now we have finally paid off two private loans. So, after doing so, now our Interest Rate went up. Not sure why this is either.
Company Response: Closed with explanation

Timely Response

2019-01-16

Gloucester City, NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-01-16

Louisville, KY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-01-16

Lannon, WI

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: I took out this loan for my daughter, XXXX XXXX, who was the student. I am her father. She promised to repay me, and she has not. So I stuck with this loan.
Company Response: Closed with explanation

Timely Response

2019-01-16

MA

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: Hi, I had previously submitted a complaint in XXXX of XX/XX/XXXXwith Sallie Mae - who has since sold my loan to Navient. The previous complaint case number was : XXXX. The complaint was centered around raising my payments after doing an interest only repayment. I settled on an agreement with Sallie Mae - which was to an extension of 3.5 years to help keep the payment at the original payment amount of XXXX per month. Upon checking on the status of these loans - it looks like they have extended my loan to XX/XX/XXXX. I graduated in XX/XX/XXXXand was told that my Master Promissory Note shows a 10 year repayment. This means that I should be done paying these loans in XX/XX/XXXXor XX/XX/XXXX at the absolute latest. My monthly payments have also steadily increased from {$620.00} a month to {$670.00} a month currently ( and to be clear the total interest being paid a month is actually less than it was in XX/XX/XXXX). I tried calling Navient and asking for the agreement and original master promissory note. I was told they would get them to me by Friday of last week ( XX/XX/XXXX ) and they have still not been sent. I have been paying these loans for over 11 years at this point. I took a short period of time where I paid interest only and I'm aware that this extended my payment - but I did not agree to have this extend to a 19 year repayment. This is unacceptable and I'm hoping you will be able to assist me.
Company Response: Closed with explanation

Timely Response

2019-01-16

Woodland, WA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: I contacted Navient in XX/XX/XXXX to discuss repayment options and they recommended I apply even though I stated I could make small payments and decided to make some of them anyway ( {$50.00} per month ). XX/XX/XXXX I was contacted by Navient to and told : " You're eligible to resolve your past due payments through forbearance and you may qualify for a new repayment plan. '' XX/XX/XXXX I was again contacted with the same email pushing me toward forbearance There have been many times over the past years that I have contacted Navient to talk about repayment options due to limited income and life situations. More recently, on XX/XX/XXXX I was put on forbearance when I contacted to inquire about what to do since my College has closed. I was put on forbearance and told to submit paperwork which I sent in but I never heard back and my payments reinstated XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2019-01-16

Gloucester City, NJ

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: The cosigner on my private loans was paying one of my loans from Sallie Mae through Navient. He was assisting me with this loan because I have already been struggling with other student loan payments. After my cosigners death, the automatic debit from his bank account stopped and now the loan is a few months passed due. With an already extreme interest rate, the principle is now even larger. Only after contacting Navient did they inform me that there was nothing they could do and the loan would be completely on me to pay. Even with my other loans from Navient and XXXX being on an income-based repayment plan, if I were to start paying this outstanding loan by myself, I would be paying over {$1000.00} per month just in loan repayments. I am starting to believe that Navient is not giving me the lowest possible payment on an income based plan. People who I know that are in similar situations pay much less. I have over {$200000.00} in student loan debt, with a job that requires a XXXX XXXX and only pays {$55000.00} per year. This student loan debt is near crippling to someone who lives in an expensive metropolitan area for work, is newly engaged and wants to start a family. There is no end or relief in site for me or others in my situation. Please help.
Company Response: Closed with explanation

Timely Response

2019-01-16

Chula Vista, CA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: My original loan was for with Sallie Mea at XXXX college I was paying my loan XXXX College the school was discredited making my schooling useless They are on the hook not my family ... I never got a job as a XXXX XXXX XXXX which I was at the top of my class .Navient is the new creditor harassing me.
Company Response: Closed with explanation

Timely Response

2019-01-16

Spfld, OH

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: Before I began XXXX school, I contacted Navient and was told that my loan was eligible for in-school deferment. I chose this option, submitted the request, and budgeted my very limited assets assuming the deferment was legitimate and I would not be paying this bill for the time being. I began XXXX school and found out through collection attempts from Navient that I was not, in fact, in deferment status. On or around XX/XX/XXXX I was advised by the company that I was not eligible for deferment, and I paid {$100.00} to forbear my loan to bring it to current, in panic that my credit was being affected. I contacted Navient twice in XX/XX/XXXX. I believe the dates of these calls were on or around XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX I was given information indicating I did have options to lower my payment, then later those statements were retracted, apparently in alignment with the contract I signed with XXXX XXXX XXXX. Since that day I have been in contact at least twice more with Navient ( I can not recall the next call after XX/XX/XXXX, and I spoke with a supervisor today ). I also made a monthly payment on XX/XX/XXXX in good faith to show I am not a person who is avoiding their bills, but rather someone looking for a realistic option to repay my loan until I am done with XXXX school and back to work. During the process since XX/XX/XXXX I asked Navient to send me a copy of my contract, which I did review. The contract verbiage did not align with what I had been told by a Navient representative. I was told specifically that my contract prohibited deferment since the loan was disbursed ( I believe a term of 60 months ) in the past, however the contract did not expressly or implicitly contain this provision. I was then told that I had no options to adjust or delay my payments according to the terms of my original contract with XXXX XXXX XXXX. Today ( XX/XX/XXXX ) I spoke with a representative, then supervisor XXXX XXXX, who advised I did have an option ( one not previously communicated to me ) of making interest-only payments, however the discount was insignificant ( a {$30.00} difference, from a monthly payment of around {$170.00} ) and therefore did not help my situation. XXXX also advised I could place my loan in forbearance to bring it back to current, seemingly the exact option I took advantage of in XX/XX/XXXX. I had previously filed a complaint to the Navient office of the Ombudsman, however the results of the request were not communicated to me until I asked the representative on today 's telephone call. The results indicated there was no representative error, which is logically impossible since I was previously given options by the company that were mutually exclusive. XXXX was very understanding and submitted another Ombudsman research request within Navient, as well as an internal research request. She anticipated that I would receive a telephone reply ( and voicemail if no answer ) within the next couple weeks. I did advise XXXX that I would proceed with a CFPB complaint as well. My desire is not to get out of paying my loans. If I can find a way to make a reasonable payment, or to defer temporarily, that would be the best result until I receive income and can go back to making normal payments. Additionally, my contract did mention a minimum monthly payment of {$30.00}, which may or may not be relevant to my issue, but if this provision is implying that I could reduce my monthly payments to this amount, I would certainly be able to budget my loan payments. I have two loans total that were originally borrowed from XXXX XXXX XXXX and are now serviced by Navient. If there is any additional information I can provide please do not hesitate to contact me via telephone or mail.
Company Response: Closed with explanation

Timely Response

2019-01-16

Silver Spring, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-01-16

Syr, NY

Dealing with your lender or servicer

Student loan: Private student loan

Keep getting calls about your loan
Company Response: Closed with explanation

Timely Response

2019-01-16

Broad Bottom, KY

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Complaint: I lost my job and was unable to make payments on my loan. I requested forbearance and deferment many times. The lender would say it was approved but would start messaging about repayment right after the forbearance was approved, seeming like it was never done. Now they are pursuing litigation because of non repayment and have added multiple fees and penalties to my account. This company is not my original lender. They are also under current litigation for these practices but are still apparently able to garnish my income tax refund. I was also never notified of any court case or judgement allowing them to do this.
Company Response: Closed with explanation

Timely Response

2019-01-16

IL

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: On XX/XX/2018, I filed income-driven repayment plan request. I received an email from Navient stating that my request was approved. My payments were showing to be lowered to {$32.00} for the following month of XXXX. However, as of today it has changed back to the amount {$150.00} without any notification from Navient. I would like clarity and guidance as to why this is happening and for it to be resolved.
Company Response: Closed with explanation

Timely Response

2019-01-16

Boise, ID

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2019-01-16

Edgemoor, DE

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-01-16

New Hamburg, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2019-01-16

Marysville, OH

Threatened to contact someone or share information improperly

Debt collection: Private student loan debt

Talked to a third-party about your debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-15

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2019-01-15

Foothill Ranch, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Hello, I had several student loans with Navient over the years. I was enrolled in school in XXXX and XXXX. I also filled BK CHP 11 in late XXXX. My students loans were deferred during the time I was attending school. I paid my students loans after I graduated on a monthly basis. meaning post XXXX. In late XXXX I filled CHP 11 business BK due to owning several rental homes, not credit card, car loan etc debt. Once I filled in XXXX of XXXX my attorney stated " all of your loans will be deferred and forgiving ''. My attorney did state only private students loans, not XXXX. He claimed the XXXX student loan companies would reach out after my BK and notify me by mail or email on when to start paying and how much I owe. ( never happened for my wife or I ). I wasn't trying to get out of paying these, I was never informed by Navient when and how much which I feel is not ok. It seems like Navient has this pattern as a tool to increase fees ( late, interest increased rate etc ) which is unethical. My CHP XXXX was finalized in XX/XX/XXXX and Final Decree was offered from XXXX court system. In XX/XX/XXXX I stopped paying my student loans as instructed and went through the painful BK process. I have always kept my profile up to date online with Navient.com and contact number. Per Navient I've made a late payment over the summer of XXXX. ( XXXX, XXXX and XXXX ). I can assure you this did not take place. I haven't heard from Navient since XXXX at all. Not one letter, email or phone call stating I owed any money. My attorney told me the loans were gone and I wouldn't have any more student loans. My attorney was referring to my XXXX student loans, not my XXXX student loans. My BK CHP 11 created dysfunction in the credit banking world. Since a small percentage of the public file CHP 11 my creditors weren't sure what to do. My home loans ( XXXX XXXX, XXXX etc all made the same error on reporting my payment history. I was able to get correct with my home loans over a 16 month process ( XXXX ), but resolved. I have been grossly unsuccessful with Navient. Navient has made two errors. Error number one : Per my XXXX credit report Navient shows I owe a balance. ( I paid all loans off in XX/XX/XXXX ( recorded with Navient in XX/XX/XXXX ). Error number two is Navient shows that small window in XXXX I paid 30+, 60+ and 90+ late payments which I haven't. How do I pay a bill for under XXXX dollars a month if I am not aware I owe it. I made over XXXX in XXXX and XXXX why would I not pay this monthly payment. Once I realized what was going on I paid the balance of XXXX + off immediately. I've called Navient customer service multiple times and get the run around. This company has horrible public complaints which most have the same story I do. Please force Navient to show XXXX balance and correct my false late payment history. They can't just pick a month and year I should start paying again and expect me to know what is going on. This is abusive and not ok to treat someone like this. Why does Navient have hundreds of complaints and law suits and allowed to stay in business???? Please review the negative comments Navient has to confirm my accusations Regards, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-01-15

Saint Paul, MN

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: In XXXX of 2018, I made arrangements to lower my student loan payment through Navient. They agreed that I could pay {$68.00} for a year and then have my payment reassessed. I paid them {$75.00} and waited for my next bill as instructed. The next month my bill was like {$250.00} dollars and they said no payment went through but my bank said it did. They refuse to honor the agreed upon payment of {$68.00}. Navient also calls obssessivly. They will call my cell phone 5 to 6 times a day and my land line at least 4. It is always a recording and reaching a deal person is difficult. Last time I tried calling I was in gold for 20 minutes and just hung up.
Company Response: Closed with explanation

Timely Response

2019-01-15

Rochester, OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Navient and XXXX XXXX loan companies. I took out loans for my XXXX and XXXX. I was told by the University that they have 98 % hiring rate for new grads. * years went by and I still could not find a job. I finally got one now. During those eight years I had to take jobs that had nothing to do with my education. I incurred huge interest on my loans. I started with XXXX in debt and now it is at {$200000.00}. There is absolutely no way I can repay this back with huge interest rate. These companies pushing me into forbearance almost encouraging me every time I call to ask a question.
Company Response: Closed with explanation

Timely Response